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Problem with Zyxel Router or connection (Eircom)

24567

Comments

  • Registered Users, Registered Users 2 Posts: 241 ✭✭douglasman


    Had an engineer out to the house today in relation to this thread. Still getting disconnects when the phone is used but I got the support team to lower the speed while he was here, he's calling back to check on it later.

    When I was on the phone to support, the second they lowered the speed from "20mb" to "17" I noticed the difference even in call quality, and when the router was restarted the SNR doubled!

    I noticed while he was using the old router, that the SNR goes up higher while using the netopia compared to the zyxel. I know particular modems handle it better from my research yesterday. The Netopia can handle the "17meg" also.

    But I had no issues port forwarding on the Zyxel, and with the playstation network it defaults to NAT2 - unlike the Netopia. Catch-22.


    Here's a link that might make the netopia work with the playstation, it involves giving the playstation an internal static ip and then opening some ports, don't have a playstation myself so can't say if it works.

    http://www.wiffy.ie/forums/gaming-pc-xbox-360-ps3/5288-ps3-perfect-online-guide-netopia-eircom-router.html

    The netopia itself is a much better modem/router than the eircom supplied zyxel, on tests I did, the zyxel couldn't sync anywhere near the netopia speed, the zyxel was also really unstable. The netopia 2247 can handle full 24Mb broadband with no problems as long as your line can do that speed. Eircom got those Zyxel's really cheap, but they are an absolute disaster.


  • Registered Users Posts: 175 ✭✭GIMickey


    well i have Zyxel P-660HW-T1 v2 from digiweb, im currently with smart telecom. I have the same problem with mine. disconnects every 50 mins or so, doesnt matter if i use internet, playstation, xbox, or downloading it will always disconnect every 50 min or so. also cant upgrade f/w cause blocked from doing so. only reason y i keep it is because the modem gives me 3.6mbs and all the rest give me 2.6mbs, 2.7mbs. im 3.6km away from exchange and snr is only 6db down and 6.5 up, also Line Attenuation is 63 down and 37 up. i no terrible. but hope someone figures out how to stop disconnects cause u would b helpin out alot.


  • Closed Accounts Posts: 7 electromech


    AdMMM wrote: »
    I think I might bite the bullet and switch back to the Netopia. It seems to be only web traffic that's affected as both Xbox Live and uTorrent continue to operate fine whenever I'm experiencing the web issues. However, I suppose it's worth mentioning that if uTorrent is trying to update a tracker when the connection is throwing a wobbly, it times out but continues to download. Must just be a problem with the http:// service.

    how in gods name did you get xbox live to work with this router???????:confused:


  • Closed Accounts Posts: 1 johnny2good


    P-660HW-T1 v3

    can anyone help me im trying to set up ports for an xbox

    i can set up
    xbox
    Start Port: 88
    Finish Port: 88

    but when i go to do
    xbox
    Start Port: 3074
    Finish Port: 3074
    I get this >> ERROR: INTERNAL ERROR

    Thats as far as i got gurrr

    do i just throw the router out the window and be done with it never had problems before setting up routers ontill they brought out this piece of crap out...

    Thanx in advance if you can..


  • Registered Users, Registered Users 2 Posts: 1,276 ✭✭✭banchang


    I have all of the same connection dropping issues.

    Eircom gave me a new firmware update

    V3.70(BOE.2)D0_20100311 | 03/11/2010

    Still very uneven performance, with many drops


  • Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    FearDark wrote: »
    Yeah Im having MAJOR MAJOR probems with this zyxel router too, went to update the firmware today to find that the firmware on the router is newer than whats on the zyxel website.

    Constant connection drops, disconnections, having to physiclly reset the router 3,4,5 times a day, ports blocked all over the place, horrendous zyxel GUI that makes port forwarding look like rocket science.

    Im gonna cancel my Eircom contract over it its that bad.

    yeah zyxel are horrible routers the interface for changing settings is bare and can only change a few settings on the router is anything would you not ask eircom for a netopia modem they are better than zyxel muck


  • Registered Users Posts: 324 ✭✭Gr1f


    banchang wrote: »
    I have all of the same connection dropping issues.

    Eircom gave me a new firmware update

    V3.70(BOE.2)D0_20100311 | 03/11/2010

    Still very uneven performance, with many drops

    Hey, can you send that to me or post it somewhere?

    Zyxel router is giving me brain damage in relation to port forwarding / upnp. XBox 260 consistently cannot see served content on my mac. sometimes works, sometimes doesn't. It always worked fine with the netopia router. Mind you, I don;t get connection drops at least.


  • Registered Users, Registered Users 2 Posts: 1,462 ✭✭✭Peanut


    I noticed while he was using the old router, that the SNR goes up higher while using the netopia compared to the zyxel. I know particular modems handle it better from my research yesterday. The Netopia can handle the "17meg" also.

    I've just swapped out a BT Voyager for a new Eircom Zyxel.

    My downstream attenuation appeared to have increased, however the Voyager was ADSL1 only I think and switching to ADSL2 apparently raises the attenuation values reported due to sampling increased frequency ranges or something like that. Having said that, the SNR appeared to increase a little even with the higher attenuation reported.

    Still the Zyxel is working well so far, so no complaints.

    edit: Spoke too soon, started getting disconnects on the Zyxel so have gone back to the Voyager. Reported attenuation has dropped back to what it was and the connection seems more stable than with the Zyx. :rolleyes:


  • Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭deadl0ck


    Just saw this thread - it would probably explain my problems also : linky

    One other thing that I think is causing my issues is that my ZyXEL is connected in to a Cisco Catalyst 3500 Switch which then distributes the connection round the house.
    I don't seem to get as many problems when the Cisco is disconnected, so I think the ZyXEL is not able to handle the extra connections / IP Address requests that are coming through the Cisco.

    I didn't have any problems with a Davado UMR Router and 3G dongle I used before this on the same setup with the Cisco switch. I only switched to Eircom a few months ago as our exchange was upgraded then.

    Reading through this thread, nobody seems to have come up with a solution on how to upgrade (or downgrade) the crappy Eircom firmware - was a solution ever got ? And did it make any difference ?


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  • Registered Users, Registered Users 2 Posts: 1,462 ✭✭✭Peanut


    I'm not sure if I'd be bothered trying to change the firmware as for all we know it might just be the hardware performing badly with Eircom's network.

    I tried to telnet into the CLI but a lot of the commands seemed locked down, couldn't see line status for example. I was using it in bridging mode so didn't even have the firewall or wireless etc. turned on, just needed the basic DSL connection. The SNR was quite low though, so I presume it wouldn't disconnect so much with more of a margin.

    There's some complaints about it in a UK ISP forum here
    Zyxel told me that they had seen some issues with some equipment that BT was using in some exchanges.

    There are Voyagers and Netopias on adverts.ie for €15.


  • Registered Users, Registered Users 2 Posts: 1,462 ✭✭✭Peanut


    One thing I've noticed going back to the Voyager is that it will change the connection rate to ensure a minimum of 6db SNR.

    When I was looking at the web interface on the Zyxel, it seemed consistently trying to connect at the 8Mbit rate, which might have been too high if there was a lot of noise on the line. Whereas the Voyager will drop to a 7500 etc. connection to maintain the 6db margin.

    (You can tweak the target SNR margin in the voyager by telnetting into the command line interface and "adsl configure --snr x", where the default for x is 100. If you set it to 80 instead, it will drop the target SNR from 6 to 5, and you may be able to connect at a higher speed, at the expense of being more vulnerable to dropouts from noise on the line. You can see the current connection rate using "adsl info".)


  • Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    V6DEC wrote: »
    Change the following on the ZyXEL to see if it helps with disconnects:

    From the modem default configuration screen http://192.168.1.254 -Select Network-NAT and change the default value of 512 to 2048 for "Max NAT/Firewall Session Per User" - Apply/Save the settings and see how that goes.

    This worked for me back in March, and ive had no issues with connection dropping, or pages timing out since then.....until now! :mad:

    Have Eircom done something in the last week/10days that may have affected the ZyXel router? Because i have done nothing to cause it!

    Can that Max NAT/Firewall Session Per User number be set higher than 2048? Could that be the problem?


  • Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    I just checked my modem configuration, and my Max firewall session had reverted back to 512! How the hell did that happen?:eek::eek:

    Ive changed it back to 2048 so we'll see if that solves the problem.


  • Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭deadl0ck


    V6DEC wrote: »
    Change the following on the ZyXEL to see if it helps with disconnects:

    From the modem default configuration screen http://192.168.1.254 -Select Network-NAT and change the default value of 512 to 2048 for "Max NAT/Firewall Session Per User" - Apply/Save the settings and see how that goes.

    Seems to be working well for me since yesterday after applying this change - hopefully it's not a coincidence...


  • Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    Mine is working fine again too, im just curious as to why it reverted back to 512 in the first place, weird. :confused:


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  • Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭deadl0ck


    Cherrycola wrote: »
    Mine is working fine again too, im just curious as to why it reverted back to 512 in the first place, weird. :confused:
    Maybe it's another "feature" of the ericom firmware.....
    Did you power cycle the modem since you made the original change ?


  • Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    Power cycle? Like bring it to a spinning class?:P:D:D

    You'll have to elaborate for me mate. ;)


  • Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭deadl0ck


    Sorry bout that !
    Power cycle: turn it off and back on. (Well - that's what it means in my head anyhow :) )


  • Registered Users Posts: 8 blackaardvark


    hynsey wrote: »
    Hi all,
    I had the line dropping issue, at regular intervals. After loads of searching in google on that ZyXel modem, someone said it can happen if you have WPA configured. When it attempts to reauthorise (at regular defined intervals) it was dropping connection to my laptop.

    I would suggest changing to static WEP just to test and see if this resolves the dropping issue - it did for me.

    This had better be the answer I'm looking for, I've got a Zyxel P-660HW-T1 v3 with the latest firmware (3.70) with eircom which is randomly disconnecting every hour or so. My old netopia was much slower so if I can keep the speed improvement for playing xbox I'll be happy.

    What alarms me is the complete lack of answers out there to this problem. I've spent the last 3 hours driving myself mad thinking I had somehow misconfigured my port forwarding.

    WEP is hopelessly insecure but I guess as long as no-one near me has a live cd then I should be ok with a really awkwardly long passphrase* :pac:

    *That's assuming it works


  • Registered Users, Registered Users 2 Posts: 943 ✭✭✭Rebel021


    My problem is everyday I boot up my modem I have to run network diagnostics to connect to the web.
    Everyday I see the yellow triangle placed over my network icon with unidentified network and no access to the web.

    This modem is the biggest piece of crap I have ever had.


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  • Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    I got this sent out today as a replacement for my old netopia

    Wont be able to test it until tomorrow, hope its not as bad as people say


  • Registered Users, Registered Users 2 Posts: 2,497 ✭✭✭Nick_oliveri


    Rebel021 wrote: »
    My problem is everyday I boot up my modem I have to run network diagnostics to connect to the web.
    Everyday I see the yellow triangle placed over my network icon with unidentified network and no access to the web.

    This modem is the biggest piece of crap I have ever had.
    I've seen the exact same problem with wireless on the old netopia. Try changing the wireless settings on the router itself, like choosing a new password or encryption method. Or even telling it to broadcast on a specific wireless channel.


  • Registered Users Posts: 62 ✭✭j_nolan


    Hi, I was wondering if someone could help me.

    I'm on a pretty old Netopia and my wireless keeps cutting out. Or, rather, it keeps knocking out my DSL Sync.

    With ethernet, there's no problem, I can surf all day. But when I use the wireless, it cuts out pretty regularly at two minute intervals.

    Now, I know this is similar to what some of you are experiencing, but I haven't got a new modem. I've had this same one for years and it's always worked fine.

    I don't know what to do. I've tried changing settings, changing passwords, all sorts of ****, but nothing seems to work. Anyone got any ideas? Thanks.


  • Closed Accounts Posts: 1,076 ✭✭✭ingen


    just got hold of some of these today, and installed and configured them, much more features than the netopia, however it shows the line as having slightly higher attenuation.


    it seems to work quite well, no issues (yet) plenty of options for configuring, and also you can leave remote access to the router enabled all the time, with the netopia, if you power cycle it, you need to connect to the netopia on the lan and renable the remote access.... however with the zyxel you can leave it on permanently.!!:D


  • Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    update on router, its useless.

    wireless is a nightmare and im getting packetloss gaming

    its also dropping alot, horrible.


  • Closed Accounts Posts: 5,790 ✭✭✭confuseddotcom


    Sorry to be draggin' up thread but if ye have got yere problems solved and sorted out if it's same or similar to mine @ Perlico Dis-connectivity, can ye please please let me know!

    Am no whizz-kid lol, but if we're having the same problem, surely some-one with the know-how can identify where the problem lies and help us out! I'm going insane here!! It's near impossible to do any-thing, when you keep having to re-do everything and ya don't know where yer at half the time when ya lose the connection lol!

    I shall read yere Threads later when I have more time and see can I pick up on anything. :)


  • Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    Sorry to be draggin' up thread but if ye have got yere problems solved and sorted out if it's same or similar to mine @ Perlico Dis-connectivity, can ye please please let me know!

    Am no whizz-kid lol, but if we're having the same problem, surely some-one with the know-how can identify where the problem lies and help us out! I'm going insane here!! It's near impossible to do any-thing, when you keep having to re-do everything and ya don't know where yer at half the time when ya lose the connection lol!

    I shall read yere Threads later when I have more time and see can I pick up on anything. :)

    I rang them up about the router and they admitted seeing this thread, the router was really poor and it was alot cheaper to get those routers than the old netopia ones..

    They`ve sent me out a new motorola router, dont no the model yet as i havent been home all week, but i`ll let ya know it goes.

    If your gona try get a new router be sure to stick alot of technical gobble down there throats..

    p.s I had the latest firmware installed but it was still crapping out


  • Closed Accounts Posts: 11,631 ✭✭✭✭Hank Scorpio


    Motorola router is actually the netopia one. I guess netopia bought them or they work together?

    Anyway its a slightly different model but reports from home are it hasnt dropped all week, even once.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    hi all i am having the same trouble here with the eircom router Model Number: P-660HW-T1 v3ZyNOS Firmware Version: V3.70(BOE.3)D0 | 03/30/2010

    keeps laggin and knocking me off the ps3 on line any fix on this cause it is getting very anoying ?


  • Registered Users Posts: 162 ✭✭martin12


    Hi

    I found a soloution for the Zyxel Routers maybe it's not for everyone but it works.Login and Disable the Wireless Side of this Router in the Advanced settings then connect one of the Ethernet ports to Wlan type router such as an Aztech or similar use this for your Wireless. I have done this for a few people it's working perfectly with no lagging or intermitent disconnects hope this helps

    Martin12


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  • Closed Accounts Posts: 38 BeefJerkyX


    Sorry, Martin - do you mean using two routers at once?

    Another here with problems. Had an old Netopia but it died. Eircom sent their new one out as a replacement and I've had nothing but problems with it. My connection is a total mess, dropping out again and again.

    Out of curiosity, can you just buy another router and use that with Eircom? I ask that without having any idea what routers cost but I've been around the block with Eircom in the past and a router fight is something I'd like to avoid.
    TIA


  • Registered Users Posts: 162 ✭✭martin12


    I mean a Router without Dsl one that has 1 Ethernet Port In and 4 Out check out Aztech 3g Routers as said this combination works well use your Zyxel with wireless turned off and loop it through Aztech Router for Wireless works perfectly hope this helps


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    BeefJerkyX wrote: »
    Sorry, Martin - do you mean using two routers at once?

    Another here with problems. Had an old Netopia but it died. Eircom sent their new one out as a replacement and I've had nothing but problems with it. My connection is a total mess, dropping out again and again.

    Out of curiosity, can you just buy another router and use that with Eircom? I ask that without having any idea what routers cost but I've been around the block with Eircom in the past and a router fight is something I'd like to avoid.
    TIA

    Yes you can buy a combined dsl modem/router and use it no problem. You will need to insert some basic settings which are avaiable on the Eircom website.

    A friend of mine was having trouble using the Zyxel model and we substituted a netgear one and he did not have any further problems.

    This link will give you some examples. http://www.netgear.co.uk/home_wireless_broadband_routers.php


  • Posts: 3,518 ✭✭✭ [Deleted User]


    Hi all. Wondering if you could help me. I play online on the Xbox 360 and I'm having trouble getting the NAT settings to Open or even Moderate. I've tried the suggestions on Zyxel's site eg. Enable UPnP, I've tried port forwarding and setting firewall rules. Anyone got any ideas? Much appreciated.
    Joe.


  • Registered Users Posts: 162 ✭✭martin12


    Netgear DG834G ADSL2+ Switch/Firewall Router highly recommended one of the only Routers that will work on poor quality phone lines and not drop dsl sync personally I would go for Aztech Router 300 Mbps N wireless hope this helps


  • Closed Accounts Posts: 38 BeefJerkyX


    Thanks for the help and advice, guys. I'll probably call Eircom to log the problem and then just get a new router myself to avoid further hassle. Cheers.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    Hi all. Wondering if you could help me. I play online on the Xbox 360 and I'm having trouble getting the NAT settings to Open or even Moderate. I've tried the suggestions on Zyxel's site eg. Enable UPnP, I've tried port forwarding and setting firewall rules. Anyone got any ideas? Much appreciated.
    Joe.


    hi joe log into the router go to security then firewall and click the off tab then ok your NAT will be open :) i have done this for my ps3

    hope that helps let me know


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    still getting downtime on this router this is not good for eircom if this was my isp i will get rid of them and tell them where to but this zyxel router but it's my mother inlaws eircom get your act together and replace this router with a good one not this peice of s##t :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:


  • Closed Accounts Posts: 38 BeefJerkyX


    Well I bit the bullet and just went and bought the router Martin recommended above (Netgear DG834G). It was ridiculously easy to set up and works like a dream. Great connection at any point in the house and not one problem since setting it up.

    While I hate the idea of just letting Eircom away with their godawful Zyxel routers, for anyone looking for an easy life, I'd recommend doing the same.

    Thanks again to Martin for the recommendation.


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  • Registered Users, Registered Users 2 Posts: 167 ✭✭electro.ie


    I have a zyxel p-660 v3 router and it refuses to work over wifi. I was on to eircom and after many calls, an engineer dropping out and a replacement of the router (with the same model) it still refuses to allow wifi to tx/rx over it.

    I've tried changing the wifi channels (tried every channel) disabling firewall, restoring factory settings, shouting at it etc and nothing helps. Asked Eircom for a different replacement model (netopia, earlier model etc.) but they dont have any others now.

    Think I'll have to bite the bullet and buy my own router. These Zyxel's are absolutely terrible and eircom should take a long hard look at themselves for supplying duff gear. Can't believe I'm paying for this service it's shocking.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    I don't see why anyone would have to bite the bullet and buy there own router if Eircom knows about this thread they would also know alot of people are really anoyed over this router and they should send out a replacement router [ not a zyxel one] , your paying them for a service but your not getting the full service, they will still charge you for the downtime even thou its the bad routers that are the problem[there fault

    i for one would not bite the bullet i am with a different provider my net has went a few time not many and i have made sure i did not pay the full bill

    eircom get your act together and sort this out before costumers start going else where. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:


  • Registered Users Posts: 94 ✭✭illingworth22


    cpu.dude wrote: »


    What is the modle number of the eircom router?


  • Registered Users Posts: 11 Magror


    My two teenagers have been complaining about the xbox disconnecting. I have the Eircom/Zyxel deal. Anyway they said it was cutting out every half hour. I read through this thread and I think I have solved the problem. I logged into the router and the authentification timeout was set at 1800 seconds (exactly a half hour) I increased this to as much as I could 9999 seconds and so far it has not disconnected.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    Magror wrote: »
    My two teenagers have been complaining about the xbox disconnecting. I have the Eircom/Zyxel deal. Anyway they said it was cutting out every half hour. I read through this thread and I think I have solved the problem. I logged into the router and the authentification timeout was set at 1800 seconds (exactly a half hour) I increased this to as much as I could 9999 seconds and so far it has not disconnected.


    just change the settings too so far so good thanks for the tip :)


  • Registered Users Posts: 11 Magror


    That solution seems to be working. There have been no disconnections since I changed the authentication setting.


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  • Closed Accounts Posts: 5,790 ✭✭✭confuseddotcom


    Sorry might seem like a really silly question for some but where do you go or what do you do to change the Authentication Time-out settings.

    Am having very similar problem @ Perlico Dis-connectivity Thread.


  • Registered Users, Registered Users 2 Posts: 255 ✭✭anto2009


    Sorry might seem like a really silly question for some but where do you go or what do you do to change the Authentication Time-out settings.

    Am having very similar problem @ Perlico Dis-connectivity Thread.


    hi log into your router click on network then Wireless LAN you will see
    ReAuthentication Timer (In Seconds)Idle Timeout (In Seconds)


  • Closed Accounts Posts: 5,790 ✭✭✭confuseddotcom


    How/where do you log into Router?


  • Registered Users Posts: 11 Magror


    Click Start and then click My Network places (depending on what platform you have) and you should see your router. Click on the router and it will prompt you for your password. If you don't have your password check your manual or your ISP. Once you are in there should be an area for your wireless LAN which has a field for authentication settings.


  • Closed Accounts Posts: 5,790 ✭✭✭confuseddotcom


    What I'm in at the minute is Zyxel Inter/Wireless Set-up Wizard.

    The Fields / Options to edit are; - Network Name, Channel Selection, Security, and WPA key ....

    Don't see anything about Authentication. If I were to change or edit stuff in any of these fields it seems I just hit Apply to apply the changes and that's it. I don't see anything about Settings or time or anything ....

    I think I got into some sort of Settings before as another Poster in other Thread had suggested changing channels, but I didn't have to go through setting up a Wizard. I think I just got straight into details and stats on it.


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