Revolut - Ultracheap FX (prepaid Mastercard)

RoYoBo · 04-04-2019 2:50pm

I too had to upload my passport again and received both the 72 hour delay thing, followed a few hours later by actual confirmation of my successful identity notification. This was on Monday.

Still getting the email demands to upload a new identification as I haven't complied ...

xckjoo · 04-04-2019 3:49pm

I'm getting sick of their constant barrage of messages and emails about the reverification thing. I'll get to it if/when I can!

Is passport the only real option we have? Tried my Public Services card but they just gave me a "Not accepted" message without any details why.

maximoose · 04-04-2019 3:54pm

PSC isn't a valid ID anywhere

xckjoo · 04-04-2019 4:10pm

maximoose wrote: »

PSC isn't a valid ID anywhere

Except for most of our public services like driving license, passport (first time and soon for renewals) and a few other things ....

maximoose · 04-04-2019 4:17pm

xckjoo wrote: »

Except for most of our public services

Ah well yes, the clue is in the name

For AML though- nowhere will take it. As to why, lack of DoB most likely. Bizarrely not accepted as proof of PPSN either.

I reverified at the weekend with my passport but am also still getting emails to verify, quite annoying now.

Luckycharms_74 · 04-04-2019 4:22pm

ted1 wrote: »

Anyone experience problems open your app since the last update. (Using iOS)

Bummer1234 wrote: »

Was crashing for me also but they have a update in the app store now to fix it.

Agent Coulson wrote: »

Just checked and the update is there I'll update now.

Thanks for the helpful heads up.

Sono wrote: »

App has gone to ****e for me the past week or so, fingerprint log in and it just freezes on the log in screen, have the latest version from App Store but very much hit and miss.

Mr.S wrote: »

Same for me but iPhone X and FaceID - just hangs in the login screen. Very annoying.

It's an issue they are aware of on IOS.
I was told on twitter support to uninstall and reinstall the app (version 5.41) and that fixed the issue for me:)

GBX · 05-04-2019 10:24am

RoYoBo wrote: »

I too had to upload my passport again and received both the 72 hour delay thing, followed a few hours later by actual confirmation of my successful identity notification. This was on Monday.

Still getting the email demands to upload a new identification as I haven't complied ...

Im the same. I got asked to update my details, I uploaded a copy of my passport card. They got back to me saying they needed it again this time both sides. Did that and it was apparantley approved. Another email saying "for whatever reason I havent updated my details" Very patronising IMO.
Has anybody used their passport card to verify their details?

shanec1928 · 05-04-2019 10:54am

GBX wrote: »

Im the same. I got asked to update my details, I uploaded a copy of my passport card. They got back to me saying they needed it again this time both sides. Did that and it was apparantley approved. Another email saying "for whatever reason I havent updated my details" Very patronising IMO.
Has anybody used their passport card to verify their details?

i done the same they see the passport card as a national id in the ned just uploaded my actual passport, was getting nowhere with support about having it already approved.

alwald · 05-04-2019 11:58am

GBX wrote:

Im the same. I got asked to update my details, I uploaded a copy of my passport card. They got back to me saying they needed it again this time both sides. Did that and it was apparantley approved. Another email saying "for whatever reason I havent updated my details" Very patronising IMO. Has anybody used their passport card to verify their details?

I did the same then, as the poster above, I was asked this week to upload it as ID and provide both side and it has been approved and I haven't been asked for anything else yet.

Worse case scenario I will send them my passport next time in case I am asked again as I have no desire to argue with them.

brettmirl · 05-04-2019 12:33pm

shanec1928 wrote: »

i done the same they see the passport card as a national id in the ned just uploaded my actual passport, was getting nowhere with support about having it already approved.

Yeah I tried the passport card, and it was rejected,

Used my normal passport, and all good now

Arbie · 05-04-2019 1:10pm

Used passport card yesterday and was accepted within a couple of hours.

rushfan · 05-04-2019 1:15pm

Arbie wrote:

Used passport card yesterday and was accepted within a couple of hours.

Likewise, uploaded the picture page of the passport, no issues since.

brettmirl · 05-04-2019 3:11pm

rushfan wrote: »

Likewise, uploaded the picture page of the passport, no issues since.

Arbie wrote: »

Used passport card yesterday and was accepted within a couple of hours.

I did and it was accepted within 10 mins, but after about 5 days, they came back looking for the original passport.

OldMrBrennan83 · 05-04-2019 10:19pm

Haven't read back as I've missed heaps of pages but is anyone else getting hassled to verify again even though they did?

I got a notification to upload new selfie and ID last week (some brexit guff), which I did, and I got a confirmation notification that it was accepted. This week I've been getting constant notifications to update the app (it's up to date) and upload a selfie and ID even though it's done. There's not even anywhere in the app any more for me to do it. And then today I got a snotty email from them asking why "for whatever reason" I haven't done it yet.

extra gravy · 05-04-2019 10:50pm

I ended up with a minus balance because I forgot to top up my card for a nowtv payment. Is it normal practice for them to process a payment when you don't have funds on the card?

Marlow · 05-04-2019 11:01pm

extra gravy wrote: »

I ended up with a minus balance because I forgot to top up my card for a nowtv payment. Is it normal practice for them to process a payment when you don't have funds on the card?

You have 7 days to clear it. If you don't they probably freeze your account. Within those 7 days, they can still deny that payment, so they'll be grand. You won't

/M

05-04-2019 11:14pm

extra gravy wrote: »

I ended up with a minus balance because I forgot to top up my card for a nowtv payment. Is it normal practice for them to process a payment when you don't have funds on the card?

Strange, I’ve one or two sterling subscriptions setup with Revolut and it’s declined instantly anytime I’ve not had sufficent funds to cover the payment.

Marlow · 05-04-2019 11:18pm

Toby Angry Slammer wrote: »

Strange, I’ve one or two sterling subscriptions setup with Revolut and it’s declined instantly anytime I’ve not had sufficent funds to cover the payment.

It happens with some pre-authorized subscriptions, that then cancel off and later get authorized anyhow. It's because they get claimed past the pre-auth period.

They've pretty much got on top of most of that, but I have seen it before.

The good thing is, that Revolut is fairly lenient about it. You know what's on your card and what you have spend. So it is your problem to ensure funds are there.

/M

CollyFlower · 06-04-2019 12:36am

I got my new passport in 2 days of applying for it online,... Seen as so many are having issues with updating their Revoult account I'm not going to update my account (ID) until the last minute.

Jeff2 · 06-04-2019 12:40am

CollyFlower wrote: »

I got my new passport in 2 days of applying for it online,... Seen as so many are having issues with updating their Revoult account I'm not going to update my account (ID) until the last minute.

Did you get full passport or card.
I guess card and hope they except it.

I'm in the same boat and don't want to pay for a full passport as mine is our of date.

Gooser14 · 06-04-2019 12:48am

Jeff2 wrote:

Did you get full passport or card. I guess card and hope they except it.

If you want to get a card passport you must hold a valid full passport with at least 6 months life remaining on it.

Jeff2 · 06-04-2019 1:04am

Gooser14 wrote: »

If you want to get a card passport you must hold a valid full passport with at least 6 months life remaining on it.

Thanks for that.

CollyFlower · 06-04-2019 8:41am

Jeff2 wrote: »

Did you get full passport or card.
I guess card and hope they except it.

I'm in the same boat and don't want to pay for a full passport as mine is our of date.

Yes Jeff, it was the full one.

BohsCeltic · 06-04-2019 11:30am

Slightly off topic but what's the benefits of having a passport card ? Just easy to put in wallet when abroad and asked for ID ? I know many countries tell you to carry your passport but i never do, just a photocopy of it but i stopped doing that in Asia and never had any issues.

Cartman78 · 06-04-2019 11:50am

Is there a fee for using a Revolut card at an ATM???

I'm under the impression that there isn't (only recently set up my account) but a fella from work said there is (??)

bromley52 · 06-04-2019 11:52am

Cartman78 wrote: »

Is there a fee for using a Revolut card at an ATM???

I'm under the impression that there isn't (only recently set up my account) but a fella from work said there is (??)

The same for any debit card ATM withdrawal within ROI up to a max of €5/ year.

OmegaGene · 06-04-2019 11:59am

Cartman78 wrote: »

Is there a fee for using a Revolut card at an ATM???

I'm under the impression that there isn't (only recently set up my account) but a fella from work said there is (??)

https://www.revolut.com/help/transaction-issues/atm-withdrawals/why-have-i-been-charged-for-cash-withdrawal

CollyFlower · 06-04-2019 12:00pm

BohsCeltic wrote: »

Slightly off topic but what's the benefits of having a passport card ? Just easy to put in wallet when abroad and asked for ID ? I know many countries tell you to carry your passport but i never do, just a photocopy of it but i stopped doing that in Asia and never had any issues.

I think you can only use the passport card within the EU.

punisher5112 · 06-04-2019 4:43pm

Just updated mine with passport and selfie....

10 minutes later I'm approved....

That was painless.

OldMrBrennan83 · 06-04-2019 4:46pm

OldMrBrennan83 wrote: »

Haven't read back as I've missed heaps of pages but is anyone else getting hassled to verify again even though they did?

I got a notification to upload new selfie and ID last week (some brexit guff), which I did, and I got a confirmation notification that it was accepted. This week I've been getting constant notifications to update the app (it's up to date) and upload a selfie and ID even though it's done. There's not even anywhere in the app any more for me to do it. And then today I got a snotty email from them asking why "for whatever reason" I haven't done it yet.

Just me?

Their support was no help when I tried.

jgbyr · 06-04-2019 4:50pm

OldMrBrennan83 wrote: »

Just me?

Their support was no help when I tried.

I've got the same thing. Updated new id & selfie earlier in the week & it was approved shortly afterwards. Numerous popup requests & the email since. I've been on to online chat twice & they've said to ignore it & it won't happen again, but it has
**edit ** just received another pop up to update my details.

OldMrBrennan83 · 06-04-2019 5:03pm

jgbyr wrote: »

I've got the same thing. Updated new id & selfie earlier in the week & it was approved shortly afterwards. Numerous popup requests & the email since. I've been on to online chat twice & they've said to ignore it & it won't happen again, but it has
**edit ** just received another pop up to update my details.

They must be timed because I got one just there a few minutes ago too. They 'escalated' my issue yesterday (ie: got rid of me) and the snottery email is, of course, from a No-Reply address.

punisher5112 · 06-04-2019 6:47pm

I would say it's easier for the system to mail everybody then split it up.

OldMrBrennan83 · 06-04-2019 6:50pm

punisher5112 wrote: »

I would say it's easier for the system to mail everybody then split it up.

I finally got back on to chat to be informed that my ID wasn't accepted at all even though I was informed it was accepted and the upload link had disappeared from the app.

alwald · 06-04-2019 7:53pm

Revolut are clearly struggling with Brexit and the change of their licence to allow EU customers to avail of their services. They grew so fast that this was inevitable and I can only imagine how messy it will be once they will start rolling out their banking products.
All in all they had a very bad month but overall they have been great for me for the last 3 years or so.

scamalert · 06-04-2019 8:37pm

interestingly i found that while on android store theres no update, but when i plugged in phone to charge there was update

, so far after uploading and initial message after asking to upload passport id again, haven't gotten any more notifications or emails regarding it.

tringle · 07-04-2019 8:27am

bromley52 wrote: »

Cartman78 wrote: »

Is there a fee for using a Revolut card at an ATM???

I'm under the impression that there isn't (only recently set up my account) but a fella from work said there is (??)

The same for any debit card ATM withdrawal within ROI up to a max of €5/ year.

I was charged 12c irish stamp duty for withdrawing €40 at a BOI atm yesterday. Its the first time ive used it at an atm so havent gone over monthly allowance. Do all atms have that fee. I got this card to avoid fees.

Cheshire Cat · 07-04-2019 8:43am

It's not the ATM that charges the fee, it's the state! Everytime you withdraw money from an ATM in Ireland you will be charged 12 Cent until you have reached €5 which is the maximum stamp duty imposed by Revenue. Nothing that Revolut or other card issuers can do about it.
The fee that Revolut charges once you go over their monthly maximum is a separate matter.

tringle · 07-04-2019 8:46am

Thanks, was this previously included in the bank fees as ive never been charged per transaction

TheChizler · 07-04-2019 8:48am

Most banks take it all at once at the end of the year, Revolut charge as it's incurred.

antodeco · 07-04-2019 8:50am

TheChizler wrote: »

Most banks take it all at once at the end of the year, Revolut charge as it's incurred.

Which is a lot better! Because if you rarely use your ATM card, your bank still charges you the full amount at the end of the year!

OmegaGene · 07-04-2019 8:58am

tringle wrote: »

I was charged 12c irish stamp duty for withdrawing €40 at a BOI atm yesterday. Its the first time ive used it at an atm so havent gone over monthly allowance. Do all atms have that fee. I got this card to avoid fees.

Welcome to rip off Ireland where your government charge you for accessing your own money

OmegaGene · 07-04-2019 8:59am

antodeco wrote: »

Which is a lot better! Because if you rarely use your ATM card, your bank still charges you the full amount at the end of the year!

I agree

OldMrBrennan83 · 07-04-2019 9:34am

I got notified that my ID was accepted again and, fingers crossed, no notifications yet to update the app and upload again. My card has stopped working contactless though.

OmegaGene · 07-04-2019 9:42am

OldMrBrennan83 wrote: »

I got notified that my ID was accepted again and, fingers crossed, no notifications yet to update the app and upload again. My card has stopped working contactless though.

Did it fail once or a few times ?
I’ve used mine quite a few times over the passed few days and it failed twice in random shops for silly amounts

OldMrBrennan83 · 07-04-2019 9:47am

OmegaGene wrote: »

Did it fail once or a few times ?
I’ve used mine quite a few times over the passed few days and it failed twice in random shops for silly amounts

Three times in a row now where I've had to insert it and put in the pin. I thought the first time was the too many contactless in a row thing but it has kept failing. Turned on in the app too so I might have to get a replacement.

OmegaGene · 07-04-2019 9:58am

OldMrBrennan83 wrote: »

Three times in a row now where I've had to insert it and put in the pin. I thought the first time was the too many contactless in a row thing but it has kept failing. Turned on in the app too so I might have to get a replacement.

When it failed for me was just after I had used it so I thought I was tapping too often

BKWDR · 08-04-2019 9:53pm

Been a few pages back and can't see it but is everyone OK with uploading their passport to revolut for post brexit? On the wall about it a bit

OldMrBrennan83 · 08-04-2019 10:24pm

BKWDR wrote: »

Been a few pages back and can't see it but is everyone OK with uploading their passport to revolut for post brexit? On the wall about it a bit

I'd uploaded it originally to verify anyway so it was no issue doing it again. I just wish they'd accept it.

The Ayatolla · 09-04-2019 12:56am

Pain in the hole to get passport verified.

After 10 verification failures, I used the passport card instead. Worked on first try.

Revolut - Ultracheap FX (prepaid Mastercard)

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