Revolut - Ultracheap FX (prepaid Mastercard)

ASOT

BobbyT28 wrote: »

Anyone having issues with KBC Extra current account card? I recently moved to KBC (2 weeks ago) and tried for the first time to top up using my Card.

After putting in the 8 digit code that is sent by SMS, It came back with payment not authorised!!

Anyone else have this? I've been onto support (SUpport BOTS!!) and I am still waiting to hear back. Their support has become a joke!

Thanks,
BobbyT28

Its a KBC issue, they blocked my first topup. Ring them its sorted in a minute.

BobbyT28

ASOT wrote: »

Its a KBC issue, they blocked my first topup. Ring them its sorted in a minute.

Do I just say to them that I am trying to up a Prepaid CC ?

EagererBeaver

BobbyT28 wrote: »

ASOT wrote: »

Its a KBC issue, they blocked my first topup. Ring them its sorted in a minute.

Do I just say to them that I am trying to up a Prepaid CC ?

Don't even have to tell them what it is. It's your money, tell them it's a transaction you want to make.

EagererBeaver

BobbyT28 wrote: »

ASOT wrote: »

Its a KBC issue, they blocked my first topup. Ring them its sorted in a minute.

Do I just say to them that I am trying to up a Prepaid CC ?

Don't even have to tell them what it is. It's your money, tell them it's a transaction you want to make.

AlmightyCushion

Just got an email from Revolut saying they are offering Irish users their first card for free. They're limiting it to the first 10,000 which seems like a lot but if you want one best get in as soon as possible just to be on the safe side.

AlmightyCushion

EagererBeaver wrote: »

Don't even have to tell them what it is. It's your money, tell them it's a transaction you want to make.

This. Just ring up your bank and say you are trying to make a transaction to Revolut and it didn't go through.

Metric Tensor

I just got the same email but for the life of me I can't find where to order it in the App!

If I try to add a new physical card it says there is a 6 euro fee for a "spare card" but there doesn't seem to be anywhere to click to get my first free physical card!!

AlmightyCushion

Metric Tensor wrote: »

I just got the same email but for the life of me I can't find where to order it in the App!

If I try to add a new physical card it says there is a 6 euro fee for a "spare card" but there doesn't seem to be anywhere to click to get my first free physical card!!

I ordered it through the app (the normal way) and it cost me nothing. Do you already have a card with them?

Metric Tensor

Nope. No physical card yet - only a virtual one.

What do you mean by the "normal way" - maybe I'm just not going to the correct place in the App.

I log in and click on cards in the bottom bar and that brings me to a screen showing my virtual card with two options "Disable Card" or "Limit"

If I scroll right it gives me the option of adding a new card, either virtual or physical, if I click physical it gives me a popup saying "Spare card fee is €6"

paddy19

Revolut Offering free cards:

Just received this email from Revolut.

"Great news, we’re officially launching a Revolut office in Ireland, and to celebrate we’re offering our mighty Irish users their first card for free!
Your friends and family can order a free card today and save €6. Act now, we’re offering 10,000 cards on a first-come, first-serve basis!"

Sounds "mighty" all right!

techdiver

Metric Tensor wrote: »

Nope. No physical card yet - only a virtual one.

What do you mean by the "normal way" - maybe I'm just not going to the correct place in the App.

I log in and click on cards in the bottom bar and that brings me to a screen showing my virtual card with two options "Disable Card" or "Limit"

If I scroll right it gives me the option of adding a new card, either virtual or physical, if I click physical it gives me a popup saying "Spare card fee is €6"

Same issue for me too.

It seems to count the virtual card as an actual physical card and thinks I'm ordering a spare card.

AlmightyCushion

Metric Tensor wrote: »

Nope. No physical card yet - only a virtual one.

What do you mean by the "normal way" - maybe I'm just not going to the correct place in the App.

I log in and click on cards in the bottom bar and that brings me to a screen showing my virtual card with two options "Disable Card" or "Limit"

If I scroll right it gives me the option of adding a new card, either virtual or physical, if I click physical it gives me a popup saying "Spare card fee is €6"

That's exactly what I done. I don't have a virtual card though. Maybe it doesn't differentiate between physical and virtual cards. Can you remove the virtual card? If so, remove it and try again. It might work.

Metric Tensor

Just did exactly that and it worked perfectly!

For anyone else with the same problem. Delete your existing virtual card and then when you have no card on the account add a new physical one and it should work!

Metric Tensor

Something just struck me - will this now show up as an "Irish" card to vendors. One of the benefits of the Revolut card was that UK merchants saw it as a UK card. Uh oh - hope I haven't shot myself in the foot here!

techdiver

Metric Tensor wrote: »

Just did exactly that and it worked perfectly!

For anyone else with the same problem. Delete your existing virtual card and then when you have no card on the account add a new physical one and it should work!

Worked for me too.

Silly that you have to do that though.

Yggr of Asgard

It's a marketing trick that is all.

They have done the same with users in the DACH region (Germany, Austria, Switzerland) with the sentence that they have opened an office in Germany and hence are now offering free cards for a while.

Their growth has slowed and so they are opening marketing offices in several countries, they are not using their license to set up additional branches, all they do is have a couple of local guys who do local marketing and a free card is one of those marketing gimmicks.

The block of card numbers wirecard uses for Revolut has been split recently (to allow for DACH cards) but to the best of my knowledge Irish customers still get a 535298 card which is UK. Also most of the virtual cards continue to come from Paysafe (539123) so they are UK cards.

So even if you get a card codes as Ireland you might be able to get around that with a virtual card. Just see once you get the free card what the BIN is.

Lucas Hood

Typical, I only paid 12euro for a 2nd card on Tuesday.

Metric Tensor

Thanks. It is displaying a 535298 number on screen at the moment anyway so hopefully it will all be ok.

inel

Wondering if there is now a way for old customers to replace their old cards with the new, contactless cards, for free.

Any idea if this would work and if there is any reason for not doing it?

(One reason might be that there is a chance the card will now show as an Irish instead of a UK card?)

Savman

Don't think I'd be recommending a Card with regular payment problems :rolleyes:

Quackster

inel wrote: »

Wondering if there is now a way for old customers to replace their old cards with the new, contactless cards, for free.

Any idea if this would work and if there is any reason for not doing it?

(One reason might be that there is a chance the card will now show as an Irish instead of a UK card?)

I've just done it by deleting my old card and ordering a new one for free.

lehe8707

LOL - True that

J_A_F_A

Savman wrote: »

Don't think I'd be recommending a Card with regular payment problems :rolleyes:

I recommend the card along with "don't hit the ATMs too often, don't do FOREX at the weekends and have another card in your wallet in case they're having a problem."
I love the way that you can disable your card from the app and also that you get notification of a transaction within seconds.

TheChizler

paddy19 wrote: »

Revolut Offering free cards:

Just received this email from Revolut.

"Great news, we’re officially launching a Revolut office in Ireland, and to celebrate we’re offering our mighty Irish users their first card for free!
Your friends and family can order a free card today and save €6. Act now, we’re offering 10,000 cards on a first-come, first-serve basis!"

Sounds "mighty" all right!

It's exceptionally rare that my "word on the street"s pan out!

Yggr of Asgard

Rumor has they are going to announce a short 2-3 hour Windows on Sunday morning where you can't use the card. This seams to be the same for most companies using GPS (Processor) services which should address some of the trouble recently occurred (not the big one where revolut messed up but the others ones).

killbillvol2

inel wrote: »

Wondering if there is now a way for old customers to replace their old cards with the new, contactless cards, for free.

Any idea if this would work and if there is any reason for not doing it?

(One reason might be that there is a chance the card will now show as an Irish instead of a UK card?)

Quackster wrote: »

I've just done it by deleting my old card and ordering a new one for free.

Likewise.

It immediately created a new virtual card and my new contactless card will have 3 years extra validity. This is a no brainer unless you need the physical card in the next couple of weeks.

CollyFlower

I'm trying to get a virtual card but when I click on it it says that "extra card fee is €6" do they charge for the virtual cards now?

J_A_F_A

CollyFlower wrote: »

I'm trying to get a virtual card but when I click on it it says that "extra card fee is €6" do they charge for the virtual cards now?

They don't differentiate between virtual and physical. If you have one you'll be charged for the next one.

Lucas Hood

They've raised the mnium top up to 25 euro.

That's disappointing.

Amouar

Lucas Hood wrote: »

They've raised the mnium top up to 25 euro.

That's disappointing.

Source?

I was able to top up by 10 Euros.