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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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    #2072
    Dtp1979
    Registered Users Posts: 12,727 ✭✭✭✭Dtp1979


    tudderone wrote: »
    I spent hours on the phone to them the week before last, never got to speak to anyone and gave up. Who has time for that ? Same regards emails, they have gone unanswered.

    Totally agree. Spending 5 minutes on hold is a disgrace in my opinion. Shower of chancers. If they’re struggling with the workload then hire more people to answer the phones ffs


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    #2073
    tudderone
    Registered Users Posts: 2,280 ✭✭✭tudderone


    Dtp1979 wrote: »
    Totally agree. Spending 5 minutes on hold is a disgrace in my opinion. Shower of chancers. If they’re struggling with the workload then hire more people to answer the phones ffs

    Nope, it was more like 15-20 mins listening to that stupid advert they have.


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    #2074
    jlm29
    Registered Users Posts: 3,818 ✭✭✭jlm29


    tudderone wrote: »
    Nope, it was more like 15-20 mins listening to that stupid advert they have.

    “Every parcel is as important as us as it is to you”


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    #2075
    RuckingSwimmer
    Closed Accounts Posts: 128 ✭✭RuckingSwimmer


    Chris_5339762 wrote: »
    Ok my parents ordered a parcel from Lakeland and put my mums name on it instead of my dads, addressed to PM up north with no PM number on it or anything.

    How easy is it thesedays to contact Parcelmotel and get it sent to his account? Bearing in mind their age means they don't have the patience anymore.

    My OH did this before - before it got to parcel motel I changed the name on the PM account to both our names then put all the info I could into the parcel tracker. Was delayed a day or two (bare in mind this was pre-lockdown so it could be longer now) but parcel made it's way to us


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    #2076
    Dtp1979
    Registered Users Posts: 12,727 ✭✭✭✭Dtp1979


    tudderone wrote: »
    Nope, it was more like 15-20 mins listening to that stupid advert they have.

    I meant spending 5 mins before s a disgrace let alone 30 mins and longer.
    But hey, they’re Ireland’s number one parcel delivery service, lovely by thousands....and every parcel is as important to us, as it is to you xxx. Bless.


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    #2077
    Chris_5339762
    Registered Users Posts: 5,849 ✭✭✭Chris_5339762


    RuckingSwimmer wrote: »
    My OH did this before - before it got to parcel motel I changed the name on the PM account to both our names then put all the info I could into the parcel tracker. Was delayed a day or two (bare in mind this was pre-lockdown so it could be longer now) but parcel made it's way to us


    ooo thats clever. When we get a tracking number off Lakeland I might do that - put that tracking number into the address I have given to PM perhaps along with both names.


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    #2078
    RuckingSwimmer
    Closed Accounts Posts: 128 ✭✭RuckingSwimmer


    Chris_5339762 wrote: »
    ooo thats clever. When we get a tracking number off Lakeland I might do that - put that tracking number into the address I have given to PM perhaps along with both names.

    I wouldn't put the tracking number in the address, just the names; but put the tracking number along with the expected delivery date etc into the parcel diary/parcel finder


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    #2079
    Anjunadeep
    Registered Users Posts: 221 ✭✭Anjunadeep


    Parcel Motel are a joke every year in the run up to Christmas.
    They clearly don't have sufficient headcount to handle the busy Christmas period.
    I had a package signed for Wednesday morning and still hasn't been tracked to my account.


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    #2080
    robo
    Registered Users Posts: 2,790 ✭✭✭robo


    I thought with more people working from home that Parcel Motel might not be as popular - but maybe not as I know some use it for the UK address.
    An Post Address Pal works well too - especially for things with batteries - I ordered a power pack a few months ago using Address Pal (they have a hub in mainland Britain) and no issues, but couldn't order using PM as the address is Northern Ireland. Plus the collection at the post office was seamless and quick. Maybe stop using PM?


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    #2081
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    robo wrote: »
    I thought with more people working from home that Parcel Motel might not be as popular - but maybe not as I know some use it for the UK address.
    An Post Address Pal works well too - especially for things with batteries - I ordered a power pack a few months ago using Address Pal (they have a hub in mainland Britain) and no issues, but couldn't order using PM as the address is Northern Ireland. Plus the collection at the post office was seamless and quick. Maybe stop using PM?

    Batteries are prohibited on AddressPal because the are hazardous on aircraft.


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    #2082
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,217 Mod ✭✭✭✭Sheep Shagger


    Anyone know if you can ask Parcel Motel to reject the delivery of a parcel?

    UK retailer has taken weeks to deliver and retailer can't cancel order but said I can reject delivery and the parcel will be returned to them and then refunded.


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    #2083
    smoeky
    Registered Users Posts: 8 ✭smoeky


    Sheep Shagger wrote: »
    Anyone know if you can ask Parcel Motel to reject the delivery of a parcel?

    UK retailer has taken weeks to deliver and retailer can't cancel order but said I can reject delivery and the parcel will be returned to them and then refunded.

    Unlikely, a previous poster had no luck. They don't process the parcels til they reach the Dublin depot


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    #2084
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,217 Mod ✭✭✭✭Sheep Shagger


    smoeky wrote: »
    Unlikely, a previous poster had no luck. They don't process the parcels til they reach the Dublin depot

    Thanks, as I thought.

    The only way I think could work but is quite drastic is to close my parcel motel account and/or delete the card details so they cant take thr fee for it (i don't keep a credit in the account).

    Annoyed the retailer a) hasn't shipped the item yet and b) says they can't cancel it.


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    #2085
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Sheep Shagger wrote: »
    Thanks, as I thought.

    The only way I think could work but is quite drastic is to close my parcel motel account and/or delete the card details so they cant take thr fee for it (i don't keep a credit in the account).

    Annoyed the retailer a) hasn't shipped the item yet and b) says they can't cancel it.

    I'm the other poster with the similar problem and if you remove your card details or close the account they'll keep the parcel for 30 days and destroy it. If the retailer has no proof of delivery that's grand, but if they can prove it was delivered to PM and never returned you most likely won't get a refund. The retailer I'm dealing with in the UK is useless so it looks like I'll end up keeping the item as they won't pay return shipping on it (even though it was their mistake!)


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    #2086
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    10 days now. No response to the find my parcel case I opened and no replies from emails to support. :confused:


    Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


    Anyone experience filing a claim for lost parcel?




    LizardKing wrote: »
    No that's why I contacted them. DPD tracked delivery to them shows it delivered but then the trail stops.

    I guess its in some backlog warehouse waiting (6 days now) to be processed.


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    #2087
    Lachako
    Registered Users Posts: 64 ✭✭Lachako


    Does anyone know what Location: PMD and Event: Released means in the Tracking History of a parcel?


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    #2088
    waylander2002
    Registered Users Posts: 311 ✭✭waylander2002


    Lachako wrote: »
    Does anyone know what Location: PMD and Event: Released means in the Tracking History of a parcel?
    Sounds like a customs seizure and release, either coming from outside euro zone or suspected illegal product, but then rekeased without issue


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    #2089
    dan786
    Registered Users Posts: 3,307 ✭✭✭dan786


    LizardKing wrote: »
    10 days now. No response to the find my parcel case I opened and no replies from emails to support. :confused:


    Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


    Anyone experience filing a claim for lost parcel?

    They wont respond to emails. Call them , you might need to hold for 20-30 mins.

    They lost a 1500 Euro parcel on me end of October, agreed refund on 20th November , nothing since and after call and email to their manager it is to be paid out today.

    In total it took 4 calls, dont let agents fob you off, ask it to be escalated to a manager and once your ticket gets assigned to a manager then they respond to any emails you sent regarding that ticket.


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    #2090
    LizardKing
    Registered Users Posts: 1,592 ✭✭✭LizardKing


    dan786 wrote: »
    They wont respond to emails. Call them , you might need to hold for 20-30 mins.

    They lost a 1500 Euro parcel on me end of October, agreed refund on 20th November , nothing since and after call and email to their manager it is to be paid out today.

    In total it took 4 calls, dont let agents fob you off, ask it to be escalated to a manager and once your ticket gets assigned to a manager then they respond to any emails you sent regarding that ticket.


    Thanks .. will do!


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    #2091
    Lachako
    Registered Users Posts: 64 ✭✭Lachako


    waylander2002 wrote: »
    Sounds like a customs seizure and release, either coming from outside euro zone or suspected illegal product, but then rekeased without issue

    It was coming from the UK and marked clearly by the retailer as a laptop!


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    #2092
    Gadgetman496
    Registered Users Posts: 8,362 ✭✭✭Gadgetman496


    Lachako wrote: »
    It was coming from the UK and marked clearly by the retailer as a laptop!

    MOD: People are worried enough without starting this kind of panic.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #2093
    Lachako
    Registered Users Posts: 64 ✭✭Lachako


    Gadgetman496 wrote: »
    <SNIP>.

    Have you heard of, or experienced this happening?


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    #2094
    Gadgetman496
    Registered Users Posts: 8,362 ✭✭✭Gadgetman496


    Lachako wrote: »
    Have you heard of, or experienced this happening?

    Once only about 3 years ago. The seller actually shipped the Laptop in it's own original box which had all the details displayed. In that particular case the package never reached its destination.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #2095
    Joziburg
    Registered Users Posts: 377 ✭✭Joziburg


    How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.


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    #2096
    sasta le
    Banned (with Prison Access) Posts: 1,586 ✭✭✭sasta le


    Lachako wrote: »
    Have you heard of, or experienced this happening?

    What was deleted?


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    #2097
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,217 Mod ✭✭✭✭Sheep Shagger


    [Deleted User] wrote: »
    I'm the other poster with the similar problem and if you remove your card details or close the account they'll keep the parcel for 30 days and destroy it. If the retailer has no proof of delivery that's grand, but if they can prove it was delivered to PM and never returned you most likely won't get a refund. The retailer I'm dealing with in the UK is useless so it looks like I'll end up keeping the item as they won't pay return shipping on it (even though it was their mistake!)

    Thanks, in my case will just have to wait for the stuff to arrive.


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    #2098
    sasta le
    Banned (with Prison Access) Posts: 1,586 ✭✭✭sasta le


    Joziburg wrote: »
    How are Parcel Motel doing these days, I’m expecting a parcel in the coming days.

    My first time using it..just got a email tonight saying my parcel is in Dublin.How long from there?


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    #2099
    Prezatch
    Registered Users Posts: 952 ✭✭✭Prezatch


    LizardKing wrote: »
    10 days now. No response to the find my parcel case I opened and no replies from emails to support. :confused:


    Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


    Anyone experience filing a claim for lost parcel?

    I'm waiting on a check in for a package I believe was delivered to PM on 16th November by Royal Mail. Filed the find my parcel a week ago, nothing back also...


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    #2100
    7aubzxk43m2sni
    Closed Accounts Posts: 636 ✭✭✭7aubzxk43m2sni


    sasta le wrote: »
    My first time using it..just got a email tonight saying my parcel is in Dublin.How long from there?

    Normally by the next evening it would be in your locker


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    #2101
    Prezatch
    Registered Users Posts: 952 ✭✭✭Prezatch


    Prezatch wrote: »
    I'm waiting on a check in for a package I believe was delivered to PM on 16th November by Royal Mail. Filed the find my parcel a week ago, nothing back also...

    I've always found the service very solid, and to be fair although they hadn't answered my ticket with a response I rang through today and they confirmed they found my package which had been addressed with no PMID and would match it up to my account today. Took about 10mins on hold but all good given this time of year.


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