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Amazon

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    #812
    Nijmegen
    Registered Users Posts: 3,086 ✭✭✭Nijmegen


    Placed an order with 3 items on 31 December, 2 items arrived last Sunday (10th) and the third item is on for 3 February.

    Previous order was on 28 December for 2 items and they arrived on 29 and 30 December, respectively. Though my experience of their delivery late last year was to expect 4 day delivery rather than the promised 1-2 day of Prime, but I put that down to the pandemic. Pre-pandemic it was reliable.

    Amazon touts delivery times as a key reason for their winning the e-commerce war. That's why they've invested into everything from giant distribution centers manned by robots to their own cargo airline and last mile delivery service. If they can't get it right in Ireland they'll lose sales... But I guess they might ask themselves, "to whom?" I placed a black Friday order with Arnotts that barely made it in time for Christmas.


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    #813
    How Soon Is Now
    Registered Users Posts: 13,083 ✭✭✭✭How Soon Is Now


    Really hope they sort the delivery time issues soon as It was great up until now.

    I cant really find anywhere atm you can actually order from that you will get your items within a reasonable time its made even worse because all the shops are closed locally as well.

    I wonder if Amazon lose enough Irish prime members or lose money from Ireland in general will we see changes to our setup this year?


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    #814
    harr
    Registered Users Posts: 4,478 ✭✭✭harr


    I put an order in on Wednesday night and was pencilled in for delivery on the 22nd .. just got Notification that the Order will be due today ..
    Now my last few orders had to clear customs in U.K. but with his order it only states customs cleared in Dublin.


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    #815
    How Soon Is Now
    Registered Users Posts: 13,083 ✭✭✭✭How Soon Is Now


    harr wrote: »
    I put an order in on Wednesday night and was pencilled in for delivery on the 22nd .. just got Notification that the Order will be due today ..
    Now my last few orders had to clear customs in U.K. but with his order it only states customs cleared in Dublin.

    I ordered something small yesterday that dispatched this morning but still says delivery time 23rd of January. It says its in Dublin,Swords and is in customs clearance process.


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    #816
    SodaAndSoap
    Registered Users Posts: 1 ✭SodaAndSoap


    I ordered some RAM for my PC on 30th December, and still waiting on delivery - seems to be stuck in Rochester, GB after clearing customs on 5th January.

    Another item I ordered on 5th January has been stuck at 'initiated customs clearing processing' at the same place since 8th January.

    Amazon need to figure this all out and quickly, before thousands of Prime subscribers cancel their subscription.


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    #817
    davetherave
    Registered Users Posts: 3,359 ✭✭✭davetherave


    It does seem to be getting better, and the the delivery dates are a safety net.

    Two items ordered on the 6th, checkout stage said they would be delivered on the 18th. Email shortly after saying it would be the 19th. Arrived in the Rochester sortation office on the 9th, departed there on the 11th and are out for delivery today.

    Item ordered on the 9th of January was due back in stock on the 15th. Delivery estimate has been the 23rd, was shipped this morning and custom clearance has been iniateded.

    A book ordered on Monday, shipped on Monday and departed a facility in France on Tuesday. Is due in on Monday.


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    #818
    branners69
    Registered Users Posts: 2,695 ✭✭✭branners69


    Ordered an item on the 6th, got an email this morning that it is probably lost and to claim a refund!

    This happened before with an item worth €50 and a week later it turned up. So hopefully I get the refund and the item still turns up!!

    Wont be ordering again until things settle down!


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    #819
    StaticNoise
    Registered Users Posts: 2,405 ✭✭✭StaticNoise


    I just spoke to Amazon, and they stated that the delays are due to the ongoing situation around the world. They also stated that things which are 'essential' are getting prioritised, hence other things are being pushed back on the list. However if you look at some other posters and what they have purchased, I don't see how some other things (arriving in a fast time frame) could be classed as 'essential'.

    It's quite clear that they're talking through their hat. Cancelled my Prime there.


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    #820
    dave1982
    Registered Users Posts: 4,604 ✭✭✭dave1982


    I cancelled my prime. It's not worth it anymore. More people that cancel might force them to arrange an alternative


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    #821
    antodeco
    Registered Users, Subscribers Posts: 13,430 ✭✭✭✭antodeco


    My stuff still at St Helens Merseyside since January 5th. Not even started customs clearance. I reckon that order (2 items) is dead in the water at this stage. I've received stuff from China that was ordered after the above. It's quite frustrating

    Edit: Ordered other stuff on Tuesday and that's cleared customs, so obvious first package has gone!


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    #822
    corkie
    Registered Users Posts: 7,161 ✭✭✭corkie


    All depends on item ordered and shipping method used.
    corkie wrote: »
    Amazon.com maybe a cost effective alternative for similar products?

    On orders Fulfilled by Amazon.

    Example (Non Prime account): -

    .co.UK: - USB Flash Drive 128GB Lio SHAAR Type-C Flash Drive ~~~ EUR 28.81 free delivery 22 Jan.

    .com: - USB 3.0 Flash Drive, 128GB Thumb Drive, High Speed Memory Stick ~~~ EUR 28.71 Arriving Jan 19 - Jan 25 with coupon offered on amazon.

    Compare prices across eu not including shipping costs?

    Edit: - I'm aware you could get similar cheaper on the slow boat from china from the likes of aliexpress


    That test order from 5 January finally got processed today and now Arriving February 17, with DPD.
    10:03 AM
    Package arrived at an Amazon facility
    Robbinsville, New Jersey US


    Other than amazon tracking, is there any external site to track DPD?, is US Amazon DPD the same as in Europe?

    I had another ordered from 3rd that shipped with DHL express and already arrived well ahead of expected time frame.

    The Digital Services Act 2024 [EU] ~ Social Media and You ~ Nanny State guidance for parental monitoring of apps ~ Censorship: - broad laws that will probably effect Adult use of same.



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    #823
    zell12
    Registered Users Posts: 23,428 ✭✭✭✭zell12


    Ordered 3 items 03/01.
    1 arrived today, 1 is currently missing, 1 was cancelled by Amazon as it not available but hey presto it shows on their site

    Also they are printing the postage fee on the CN22 label, even if it free to customer
    Don't know what I have been charges yet and if the 'import fee deposit' will be refunded.


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    #824
    corkie
    Registered Users Posts: 7,161 ✭✭✭corkie


    zell12 wrote: »

    Also they are printing the postage fee on the CN22 label, even if it free to customer

    Unless you have prime where shipping is free and not discounted by value of items purchased. Vat is still charged on transport fees.

    The Digital Services Act 2024 [EU] ~ Social Media and You ~ Nanny State guidance for parental monitoring of apps ~ Censorship: - broad laws that will probably effect Adult use of same.



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    #825
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,484 Mod ✭✭✭✭bk


    I actually ordered an item on Wednesday and it has arrived today, two days later!

    HDMI cables so definitely not essential! Interestingly tracking started in Swords, Dublin, passing Custom Clearance there.

    On the other hand an item I ordered on the 7th of January is still sitting in Rochester, GB, having cleared customs on the 12th!

    And a separate item I ordered on Wednesday 13th, still hasn't dispatched, due 28tth.

    So good to see that they can still do 2 day delivery when they want, but it still seems all over the place.

    I think I'll keep Prime for now, with getting VAT off, just two £20 will save you £8 which pays for prime, which includes that streaming service which isn't half bad IMO.

    I do miss the two day shipping, but as long as you aren't in a rush for items, it isn't so bad. Hopefully it will improve in time.

    BTW I wonder if this is down to all the flights that have been cancelled due to Covid, that is a lot of airfreight knocked out, plus perhaps staff out with Covid with the high numbers in the UK and Brexit.


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    #826
    Yggr of Asgard
    Registered Users Posts: 5,153 ✭✭✭Yggr of Asgard


    Most things today that I am looking at show a delivery date of Monday 25 January now.


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    #827
    Carbon125
    Registered Users Posts: 176 ✭✭Carbon125


    Ordered an electronic item worth ~€250 from amazon.de on Sunday.
    Was delivered via UPS on Tuesday!


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    #828
    user302243
    Registered Users Posts: 248 ✭✭user302243


    Still seeing very long delivery times for my account to Dublin.

    Ordered 9th January, dispatched 13th January, due 25th January. Really miss the next day deliveries.

    Wednesday, 13 January
    8:46 PM
    Completed customs clearance process
    Rochester, GB
    7:35 PM
    Initiated customs clearance process
    Rochester, GB
    1:13 PM
    Package departed an Amazon facility
    Rochester, Kent GB
    10:45 AM
    Package arrived at an Amazon facility
    Rochester, Medway GB
    Package has shipped


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    #829
    Dante7
    Closed Accounts Posts: 1,543 ✭✭✭Dante7


    Dante7 wrote: »
    I ordered a watch on 3rd of January from a bargain alert on HUKD. It has been stuck in St Helens since the 3rd. It was supposed to be delivered by yesterday and today I was able to claim a refund and was informed that if I received it I could refuse delivery or send it back. What happens if I don't send it back?

    Interestingly, the watch was supposed to be about £170, but this was broken down to £140 + £30 import fees deposit. The £140 was originally taken, but not the £30. The refund notice said that £170 would be refunded, but the refund has yet to land, so not sure how that will pan out yet.

    Just on this. The refund arrived today. I was refunded £170 despite having only been originally charged £140. Looks like Amazon's systems are not correctly dealing with the import duty deposit.


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    #830
    antodeco
    Registered Users, Subscribers Posts: 13,430 ✭✭✭✭antodeco


    I'm beginning to think there's a truck or something lost somewhere. There is a big batch of orders from very early January not appearing anywhere, as stuff I've ordered afterwards has cleared customs very fast (they are 2 different regions so I wonder is that where the issue is).


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    #831
    khennessy86
    Registered Users Posts: 77 ✭✭khennessy86


    i got an email notification today on my amazon order for custom fees of 22 euro, the item itself cost approx 19 , I thought goods under the value of 20 were ok, the value on the email from post has it listed as 89.95


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    #832
    pillphil
    Registered Users Posts: 772 ✭✭✭pillphil


    Amazon decided to send my order for a second round of customs

    Saturday, 16 January
    2:30 PM
    Initiated customs clearance process
    Rochester, GB
    2:02 PM
    Initiated customs clearance process
    Rochester, GB
    8:25 AM
    Package departed an Amazon facility
    Rochester, Kent GB

    Thursday, 14 January
    5:30 PM
    Completed customs clearance process
    Rochester, GB
    5:12 PM
    Initiated customs clearance process
    Rochester, GB
    3:20 PM
    Package arrived at an Amazon facility
    Rochester, Medway GB
    3:16 PM
    Package departed an Amazon facility
    Rochester, Kent GB

    Wednesday, 13 January
    11:30 AM
    Package arrived at an Amazon facility
    Rochester, Medway GB
    Package has shipped


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    #833
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,232 Mod ✭✭✭✭Sheep Shagger


    khennessy86 wrote: »
    i got an email notification today on my amazon order for custom fees of 22 euro, the item itself cost approx 19 , I thought goods under the value of 20 were ok, the value on the email from post has it listed as 89.95

    Fulfilled by Amazon or a third party?


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    #834
    ED E
    Registered Users Posts: 36,165 ✭✭✭✭ED E


    Yggr of Asgard wrote: »
    Most things today that I am looking at show a delivery date of Monday 25 January now.

    I wouldnt put much stock in those dates.

    Seems like they can't run an accurate prediction engine yet with all the changes so are defaulting to mega-super-totally underpromise and overdeliver. A fair way to do it.

    Ordered just before midnight Thursday, 14th - Estimated arrival 24th!
    Saturday, 16 January
    7:00 AM
    Completed customs clearance process
    Dublin, Swords
    6:40 AM
    Initiated customs clearance process
    Dublin, Swords
    4:45 AM
    Initiated customs clearance process
    Dublin, Swords
    Package has shipped

    I suspect I'll see it Monday. AMZL. Can't really complain if true. Annnnnd, it was cheaper due to the vat discount (22GBP was dropped to 17 odd).


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    #835
    Yggr of Asgard
    Registered Users Posts: 5,153 ✭✭✭Yggr of Asgard


    With that customs clearance note I assume you are in Dublin and this is delivery by Amazon?


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    #836
    ED E
    Registered Users Posts: 36,165 ✭✭✭✭ED E


    Yep. Swords probably means they're clearing in the Airport as the delivery station is west Dublin.


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    #837
    Yggr of Asgard
    Registered Users Posts: 5,153 ✭✭✭Yggr of Asgard


    Yes, this is handled by Amazon Logistics, so once shipped you should not see delays.

    If you would be outside Dublin than it would add 3 days (at least) for AnPost delays.


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    #838
    PmMeUrDogs
    Registered Users Posts: 703 ✭✭✭PmMeUrDogs


    Ordered on the 10th, estimated delivery 25th. Shipped on the 14th, arrived in Rochester on the 15th, no update since it arrived there, but delivery pushed out to the 27th. Sold and fulfilled by Amazon.

    Don't think I'll be using amazon uk again anytime soon :pac:


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    #839
    Mimikyu
    Registered Users Posts: 18,904 ✭✭✭✭Mimikyu


    My two orders from last Sunday shipped, so a week for dispatch. Delivery date also pushed out from 25th to 27th.

    Usually Amazon themselves deliver to me but this is coming with An Post and it seems they've shipped both items together. Does this mean I could be liable for VAT as it's over the €22?


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    #840
    The Continental Op
    Registered Users Posts: 6,255 ✭✭✭The Continental Op


    Captain Morgan wrote: »
    My two orders from last Sunday shipped, so a week for dispatch. Delivery date also pushed out from 25th to 27th.

    Usually Amazon themselves deliver to me but this is coming with An Post and it seems they've shipped both items together. Does this mean I could be liable for VAT as it's over the €22?

    No, I got 3 items together on one package that had all been ordered separately, total was over €22, delivered by An Post and no extra charges VAT or anything.

    Wake me up when it's all over.



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    #841
    skinny90
    Registered Users Posts: 2,466 ✭✭✭skinny90


    This is a good thread to have handy, Whats the study with Amazon fr, es,de, it etc

    Is it easy to order from them and what sort of services are available like an AddressPal equivalent for EU


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