Aerlingus AerClub/Avios

lfc200 · 25-05-2016 11:25am

Dardania wrote: »

just out of curiosity would you mind letting know when it arrives, as I recently entered GC, and from experiencing their delays with crediting flights, I want to keep an eye out that they have me set up correctly

I'm a bit suspicious that they mightn't have, as when I go to their old site:

http://classic.aerlingus.com/cgi-bin/obel01im1/bookonline/myAerlingus.do

it shows the correct, almost up to date points, but still as applicant

Normally they are sent around the 21st/22nd or thereabouts... I'm keeping a careful eye on my points at the moment with the crossover to aer club. I should have collected 800 points in the last month as all my flights qualified for points but I've only been credited with 300 so far!

AndyBoBandy · 25-05-2016 11:27am

lfc200 wrote: »

I should have collected 800 points in the last month as all my flights qualified for points but I've only been credited with 300 so far!

Normal service is resumed I see..

lfc200 · 25-05-2016 11:45am

AndyBoBandy wrote: »

Normal service is resumed I see..

Absolutely standard from month to month... If you didn't keep a track on points I personally could lose out on 1500-2000 per year.

AndyBoBandy · 25-05-2016 2:30pm

lfc200 wrote: »

Absolutely standard from month to month... If you didn't keep a track on points I personally could lose out on 1500-2000 per year.

Thats why about a year ago I started holding onto all my boarding cards (as the 053 e-ticket number wasn't in the confirmation emails), until I actually saw the points for that particular flight on a statement.

lfc200 · 25-05-2016 2:35pm

AndyBoBandy wrote: »

Thats why about a year ago I started holding onto all my boarding cards (as the 053 e-ticket number wasn't in the confirmation emails), until I actually saw the points for that particular flight on a statement.

I do the exact same! Work book all my flights so the email I'm sent generally doesn't contain the eticket numbers!

MayoSalmon · 26-05-2016 4:11pm

AerClub now delayed until late 2016...Id say you would be lucky to see it live in 2016 at all now.

swimming in a sea · 26-05-2016 4:17pm

lfc200 wrote: »

Absolutely standard from month to month... If you didn't keep a track on points I personally could lose out on 1500-2000 per year.

I agree with this, I seem to be okay with all flights leaving Dublin but real hit and miss with the return flights from everywhere.

Dardania · 26-05-2016 4:36pm

swimming in a sea wrote: »

lfc200 wrote: »

Absolutely standard from month to month... If you didn't keep a track on points I personally could lose out on 1500-2000 per year.

I agree with this, I seem to be okay with all flights leaving Dublin but real hit and miss with the return flights from everywhere.

that seems to be the issue for me too

just emailed them to ask where my statement is - lets see if I get sorted...

Ol' Donie · 26-05-2016 7:16pm

Lads, how does it work with the old free flights? I've more than 6,000, which is enough to get to The States. However, I was gonna use them to got to Spain recently, and I couldn't. There were seats on the flight, though. I had to pay for them.

What gives?

goingnowhere · 27-05-2016 8:21am

Phone is your friend, always call

There is a limited allocation per flight which when used up is gone. If you phone they can release more seats if the flight isn't likely to be fully booked

swimming in a sea · 27-05-2016 8:48am

Ol' Donie wrote: »

Lads, how does it work with the old free flights? I've more than 6,000, which is enough to get to The States. However, I was gonna use them to got to Spain recently, and I couldn't. There were seats on the flight, though. I had to pay for them.

What gives?

I tried to use mine but it seem pointless, I had over 4000 and all i was going to save on an american flight was €50 so i cashed them in for Arnotts vouchers €400.

I've heard the best use for points on flights is the upgrade on american flights.

swimming in a sea · 27-05-2016 8:52am

another email to say the new loyalty scheme is not starting this year, a bit of cock-up by aer lingus....

crisco10 · 27-05-2016 8:53am

swimming in a sea wrote: »

another email to say the new loyalty scheme is not starting this year, a bit of cock-up by aer lingus....

Well, GC is comically badly run....why change that now?

Dardania · 27-05-2016 8:57am

It looks like its an awfully manual scheme for them to administer - word doc for the statements?

lfc200 · 30-05-2016 8:54am

Has anyone received their statements yet?
I got the email saying about a further delay to aer club but no statement!

MayoSalmon · 30-05-2016 9:10am

Dardania wrote: »

It looks like its an awfully manual scheme for them to administer - word doc for the statements?

It is no investment in the thing since 1987 like!

steve-o · 30-05-2016 7:04pm

lfc200 wrote: »

Has anyone received their statements yet?
I got the email saying about a further delay to aer club but no statement!

Still no statement for me. They come at random times... I looked back in my mailbox and they have varied from 11th to 29th (so we have a new record!)

endagibson · 02-06-2016 7:18pm

Received my statement this morning. I have about 4,500 points. I see where I can book flights or upgrades, but the flights don't seem like great value and I'm rarely flying anywhere that offers upgrades. What else can you spend points on and where can you do it?

Ol' Donie · 02-06-2016 7:53pm

Got my statement today too.

Even though I do return flights every single week, almost all of which I book as plus fare, and all of which i check in for using the same process on the app, only three flights appear on the statement.

Now i have to go and check them all. Does this happen much? I've been suspicious about how slowly my balance seems to increase before.

Meanwhile, I did phone about which flights to the U.S. i might qualify for. Still waiting on my call back last Monday.

Dardania · 02-06-2016 8:02pm

This is a frequent issue - they even ask people to report the flights and mark them as F

The_Wanderer · 02-06-2016 8:15pm

Ol' Donie wrote: »

Got my statement today too.

Even though I do return flights every single week, almost all of which I book as plus fare, and all of which i check in for using the same process on the app, only three flights appear on the statement.

Now i have to go and check them all. Does this happen much? I've been suspicious about how slowly my balance seems to increase before.

Meanwhile, I did phone about which flights to the U.S. i might qualify for. Still waiting on my call back last Monday.

My statement also came this morning.

You have to watch your account balance after each flight. I generally find that flights ex Dublin allocate the points but flights to Dublin don't seem to register and you have to manually enter it. You can do this for up to three months.

If your flying each week on plus fares you should be earning more than enough points to obtain gold circle status.

steve-o · 02-06-2016 10:42pm

Ol' Donie wrote: »

Got my statement today too.

Me too.

Ol' Donie wrote: »

Even though I do return flights every single week, almost all of which I book as plus fare, and all of which i check in for using the same process on the app, only three flights appear on the statement.

Plus fares starting with some codes (W,A,Z,U, and T) do not post automatically because the mighty Gold Circle computer can't cope (the same fare codes earn no points if you don't buy Plus), so you always have to claim them after. It's been like this since they invented Plus fares.

The_Wanderer · 02-06-2016 10:49pm

steve-o wrote: »

Ol' Donie wrote: »

Got my statement today too.

Me too.

Ol' Donie wrote: »

Even though I do return flights every single week, almost all of which I book as plus fare, and all of which i check in for using the same process on the app, only three flights appear on the statement.

Plus fares starting with some codes (W,A,Z,U, and T) do not post automatically because the mighty Gold Circle computer can't cope (the same fare codes earn no points if you don't buy Plus), so you always have to claim them after. It's been like this since they invented Plus fares.

Ah so that's the reason why!

Ol' Donie · 02-06-2016 11:35pm

steve-o wrote: »

Me too.

Plus fares starting with some codes (W,A,Z,U, and T) do not post automatically because the mighty Gold Circle computer can't cope (the same fare codes earn no points if you don't buy Plus), so you always have to claim them after. It's been like this since they invented Plus fares.

Each of the three I have been kindly awarded this month are one leg of a return leg - either out or back - but both legs use the same code, don't they?

I fully believe you, but I feel there's something else not right here.

Edit: My mistake they are all out of Dublin.

steve-o · 03-06-2016 7:46am

Ol' Donie wrote: »

Each of the three I have been kindly awarded this month are one leg of a return leg - either out or back - but both legs use the same code, don't they?

Nope, each leg can (and usually does) have a different code.

Extraplus · 07-06-2016 11:20am

I can't seem to find where on the website you can book flights using points, is that section down? Or is there a table that shows what points are required for different flights?

Thanks

goingnowhere · 07-06-2016 11:28am

Go here https://classic.aerlingus.com/cgi-bin/obel01im1/bookonline/myAerlingus.do

Locker10a · 07-06-2016 5:22pm

Guys does anyone know whats going on with Catering in EI? I know last year there was some problems which I believe was down to staff shortage ? But why am I hearing that the same problems are occurring again this year?
Last summer I flew short haul with EI on an aircraft that had no catering, Ok it was a shot flight and I got over it, I understood it was due to a staff shortage in Dublin catering, these things happen sometime i thought and I got on with my life!
Now Im hearing they are having the same or similar issues this year? And there are no where near enough fresh options(sandwiches etc.) being loaded for the busy sun routes.
Every week I come on here and read a new article about the investment IAG want to make in expanding EI, how much potential there is, the possibility of X,Y and Z new type of aircraft etc. But all I see is empty talk, from Stephen Kavanagh or Willie Walsh!!
Am I imagining it or has the quality of the EI brand slipped downhill slightly?
Whats going on? I constantly hear complaints about things like cleaning and catering, and while on the grand scale of things they are minor issues I can't help but feel the minor issues eventually lead to deterioration of standards and service! ?
All this is happening while Ryanair are going from strength to strength, and the boys in EI seem to making more cuts than ever before? Or am i wrong?
I pick this catering issue as I have heard numerous complaints about lack of food on short haul flights, Ive experience as crew and so I understand its difficult to predict and cater for demand, but surly if this is a re-occuring issue then someone in EI would have the foresight to do something and realise the loss of inflight revenue if nothing else ?
Is this problem over stated? Or have the errors from last summer been amended ?

Locker10a · 07-06-2016 9:06pm

Razor44 wrote: »

Iv the same feeling about EI, I have a feeling the CEO is penny wise and pound foolish. I know my opinion is based on colloquial information, but it seems to be a constant undercurrent to EI's recent success.

I just feel that over the years of Low cost operation, throughout the tough years of greenfield etc. EI never made the customer experience suffer, despite the tough cuts staff went through etc. Customers in my opinion never suffered, you always felt looked after and you felt a certain element of quality to the service provided by EI. It was low cost but it was low cost done very well.
Since Muller left I feel this aspect of EI has deteriorated, to me things feel more low cost and half an effort is being made etc. Maybe it's just me!
Another example is the circus that is the new frequent flyer set up !! I mean what sort of message are they actually sending to loyal customers ? It's a joke! The customer aspect is slipping away from the once excellent brand .

Noxegon · 07-06-2016 9:08pm

Locker10a wrote: »

Am I imagining it or has the quality of the EI brand slipped downhill slightly?

No, it's not your imagination.

In the last few months I've flown American, BA, Biman Bangladesh, Emirates, Lufthansa, NovoAir, Oman Air, Ryanair, and Transavia – and the onboard experience in all cases has been better than EI.

IMHO you can summarise what's happened to EI lately by the fact that they're using the low cost (MP2) terminal in Marseille, and they aggressively try to sell in flight shopping at 6:30am.

Enjoy your flight!

Aerlingus AerClub/Avios

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