Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Aerlingus AerClub/Avios

1679111295

Comments

  • Registered Users, Registered Users 2 Posts: 70,343 ✭✭✭✭L1011


    November not having been added yet explains some of my missing tier credits anyway.


  • Registered Users, Registered Users 2 Posts: 10,591 ✭✭✭✭Dont be at yourself


    I'm in Silver, but showing 0 tier credits...


  • Registered Users, Registered Users 2 Posts: 6,278 ✭✭✭crisco10


    ImDave wrote: »
    I was talking to EI yesterday - the agent put me on hold and checked my account with an old Gold Circle agent. I was told that flights within the period assessed for AerClub have been given tier credits (for Greens) in most cases, but flights since that period and now, i.e. mid October to now, are still being assessed individually.

    I was given 45 tier credits for the period Oct-Oct (didn't do much GC earning flights in that period), but earned 1400 GC points in November, so waiting to see how many tier credits that gets me. Going by the new rules, it should be about 200. They said it should be sorted out by mid December.

    The mystery continues then, because I earned 1650 points in Oct to Oct period, but got 45 tier points also.

    Genuinely think it was a random, screw you formula from Aer Lingus.


  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    What was the exact date range between Oct 15 & Oct 16?


  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    What was the exact date range between Oct 15 & Oct 16?

    You have to assume it was October 1st 2015 to September 30th 2016

    a period in which I earned 2,400 GC points, yet was only given 60 Tier Credits

    (if the period was Nov 1st 2015 - Oct 31st 2016, I'd have still earned 2,400 GC points).


  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    In reply to post above.

    On flyertalk somebody mentioned that tier points were based on the number of flights taken since the last GC renewal date (I was gold, now green). My "Gold" Gold Circle card had a April renewal date.

    Since April I've undertaken 6 flights with EI, all Plus fares. Magically 45 tier points divides into 7.5 tier points per flight which would tally with the base discount fare. Considering these were all plus fares I should have 150 tier points if that is the methodology being applied.

    They really haven't explained this at all to their customers.


  • Registered Users Posts: 6,920 ✭✭✭billy few mates


    Safe to assume 'Smart' wasn't involved in managing the transition from the old system to the new.

    I've been given green with only the 250 points for being an existing member so I'm out.
    I'll still be using Aer Lingus most of the time as the route timings generally suit but I won't be bothering with this particular loyalty scheme, it's not worth the effort.


  • Registered Users, Registered Users 2 Posts: 4,261 ✭✭✭goingnowhere


    In reply to post above.

    On flyertalk somebody mentioned that tier points were based on the number of flights taken since the last GC renewal date (I was gold, now green). My "Gold" Gold Circle card had a April renewal date.

    Since April I've undertaken 6 flights with EI, all Plus fares. Magically 45 tier points divides into 7.5 tier points per flight which would tally with the base discount fare. Considering these were all plus fares I should have 150 tier points if that is the methodology being applied.

    They really haven't explained this at all to their customers.
    So a plus fare isn't a different fare class, its an add on, its not a higher booking class

    So in the past plus fares didn't post anything in GC as the system would see W/Z/A. So if they ran a dumb process they might have classified as 'low' fares and 7.5

    Time to call and speak to a human, might be sufficient to push you to Silver depending on your 12 month mid Oct 15/Oct

    The GC system would see W/Z/A/U/T fares if departing from UK/US/CA so you could get credit in AC for them, but if you flew from anywhere else they wont be counted so a big mess


  • Registered Users, Registered Users 2 Posts: 57 ✭✭Downsey77


    Has anyone who qualified in Silver or Platinum received any tier points on their AC account yet?


  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    So a plus fare isn't a different fare class, its an add on, its not a higher booking class

    So in the past plus fares didn't post anything in GC as the system would see W/Z/A. So if they ran a dumb process they might have classified as 'low' fares and 7.5

    Time to call and speak to a human, might be sufficient to push you to Silver depending on your 12 month mid Oct 15/Oct

    The GC system would see W/Z/A/U/T fares if departing from UK/US/CA so you could get credit in AC for them, but if you flew from anywhere else they wont be counted so a big mess

    I've been having a discussion with aerlingus on twitter today via DM. I did ask for an email address but they told me to DM them.

    Tier points are awarded on the October 2015 to October 2016 range. As I didn't qualify I've been given 45 tier points. Now the question is 45 tier points given to anyone who didn't make the 2400 cut off? Depending on the exact date range used I could have between 1100 and 2250 points.

    On the other point I was reglious in ensuring I got my GC points as I always buy plus fares. They were credited to my account.

    I've asked them for clarification on some points so I'll see what they come back with.

    W


  • Advertisement
  • Registered Users Posts: 245 ✭✭notuslimited


    I rang EI Aer Club today and the lady I spoke to told me that they were working their way through accounts to see if people have been transferred across incorrectly. She advised that the process would take until 15 Dec to complete and that I should get back to them after that date if I still had concerns re membership level.


  • Registered Users, Registered Users 2 Posts: 70,343 ✭✭✭✭L1011


    Has there been any mutterings as to whether the Supervalu earn (not much use to me, unless I can also push my ESB SV points over) and BOI earn (very much use to me - push at least 15k a year over my BOI CC) are coming on?

    All the hype mentioned a financial services partner and I will change CC as required as 0.1% SV points is not quite doing it - AIB Platinum would be better for instance if I was looking at it from a financial perspective alone.


  • Registered Users, Registered Users 2 Posts: 557 ✭✭✭RMDrive


    Downsey77 wrote: »
    Has anyone who qualified in Silver or Platinum received any tier points on their AC account yet?

    Platinum and no tier points have come through yet.


  • Registered Users, Registered Users 2 Posts: 3,612 ✭✭✭Dardania


    RMDrive wrote: »
    Downsey77 wrote: »
    Has anyone who qualified in Silver or Platinum received any tier points on their AC account yet?

    Platinum and no tier points have come through yet.
    it's doubtful whether any tier points should come through - the old GC balance has been split in two:
    what level are you in AC, 
    And how many avios do they convert to.
    I'm AC silver (was GC) and no tier points


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Downsey77 wrote: »
    Has anyone who qualified in Silver or Platinum received any tier points on their AC account yet?

    I'm Platinum. I've received my Avios, but not my tier credits. Am going to give it a little more time so settle down and if not sorted then, I'll chase them


  • Registered Users, Registered Users 2 Posts: 3,612 ✭✭✭Dardania


    dudara wrote: »
    Downsey77 wrote: »
    Has anyone who qualified in Silver or Platinum received any tier points on their AC account yet?

    I'm Platinum. I've received my Avios, but not my tier credits. Am going to give it a little more time so settle down and if not sorted then, I'll chase them
    But why are you expecting tier points? You've qualified, have your status for the next year or two - what are they needed for?


  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    Dardania wrote: »
    But why are you expecting tier points? You've qualified, have your status for the next year or two - what are they needed for?

    Exactly, anyone who's 'got in' will have 0 tier credits, and will be starting from scratch to maintain their status.


  • Closed Accounts Posts: 666 ✭✭✭maximum12


    Dardania wrote: »
    But why are you expecting tier points? You've qualified, have your status for the next year or two - what are they needed for?

    In order to advance through the tiers during the year without having to start the membership year at zero.

    Gold circle membership was always for a year but advancement worked on a rolling 12 months basis.


  • Registered Users, Registered Users 2 Posts: 3,612 ✭✭✭Dardania


    maximum12 wrote: »
    Dardania wrote: »
    But why are you expecting tier points? You've qualified, have your status for the next year or two - what are they needed for?

    In order to advance through the tiers during the year without having to start the membership year at zero.

    Gold circle membership was always for a year but advancement worked on a rolling 12 months basis.

    that's actually a fair point - didn't think of that.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    Dardania wrote: »
    that's actually a fair point - didn't think of that.

    Thats what happens when you spend 8 years as only Gold, and never even thinking about making the next tier up!! (except that 1 year I almost made 4,800!!, I will forever rue missing that last flight that would have got me over the line).


  • Registered Users Posts: 1,738 ✭✭✭djkeogh


    Have been onto aer lingus through facebook trying to argue my case for Silver but they're not biting. 15 return trips to Europe doesn't make the cut it would seem, even though it more than qualifies on their new points system.

    Looking at making my first booking of the new year and it likely won't be a Aer Lingus flight. Not in protest as such but there are better flight times and cheaper prices out there. I would have gone the extra mile for AL with the priority and lounge access in the past but without it I'm not exceptions anymore.


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭Simon Gruber Says


    I had 300 applicant points, for which I have been given 30 tier credits. That seems way off compared to some people who have posted here with much higher points.

    It may be that I had not actually received GC points for all of the flights I had in the 12 month period though.


  • Registered Users Posts: 4 FrequentFryer


    Im interested to know if others have similar issues trying to engage with the new Aer Lingus AerClub loyaty scheme. It replaced the pretty dysfunctional Gold Circle Club, and looks promising as it is based on an Avios scheme, and rewards all flights not just Business Class.

    Originally it was announced as rolling out early in 2016, then got delayed a couple of times, until it finally went live in November. I have been flying Aer Lingus a lot on their Advantage tickets, and as a result should be comfortably over the level required for Silver membership to use the Lounge etc.

    However on 'My AerClub' none of these flights are credited, even though they are all listed on the 'My Trips' page of my account. When I asked for them to be credited I was told I had to enter tham manually - which seems a bit mad as they already have them in their system? So be it, when I try and enter them manually the link breaks and you cant do it that way either. Anyway it doesnt seem to matter much since they say "We will store this and in early 2017 you will see the credit applied to your account".

    For a scheme intended to reward loyalty, it seems to be spectacularly failing. Anyone else grumpy with AerClub?

    I merged this new thread into the Existing GC thread as it lines up with the ongoing discussion over the very unclear and turbulent transition to AerClub that is causing negative issues for a lot of GC members being moved to AerClub.
    All opinions and viewpoints continue to be welcome


  • Registered Users Posts: 4 FrequentFryer


    Thanks for the merge, I had originally searched for AerClub, afterwards I found the GC thread.

    What a shambles...


  • Registered Users, Registered Users 2 Posts: 2,699 ✭✭✭Santa Claus


    My GC status expired in September (which considering GC was originally meant to close in June meant my GC points would be safe and convert to Avios) and so I started collecting BA points and am already on silver with them.
    Now it appears that AerLingus don't have to transfer my 4,000 GC points into Avios because my GC status went down to applicant in September.

    Seems a lot of people are in the same boat and a cynical person might say that someone realised how much it would cost them to buy all the avios for GC members and decided to thin the herd by delaying and allowing accounts (and GC points) to expire and minimise the cost to EI.

    I'd like to think of myself as patriotic and have always flown EI when I had a choice but why would I start collecting Aerclub points when I'm BA silver and have all the oneworld benefits that it brings which aerclub won't have for a few years.

    I feel sorry for whoever handles EIs twitter as they're getting slated and the smart lads in Aerclub have listed the reservations number as their contact number on the website with no option for Aerclub so they don't have to deal with angry passengers!

    What rate did GC points convert to Avios at out of curiosity?


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,741 ✭✭✭Deagol


    My GC status expired in September (which considering GC was originally meant to close in June meant my GC points would be safe and convert to Avios) and so I started collecting BA points and am already on silver with them.
    Now it appears that AerLingus don't have to transfer my 4,000 GC points into Avios because my GC status went down to applicant in September.

    Seems a lot of people are in the same boat and a cynical person might say that someone realised how much it would cost them to buy all the avios for GC members and decided to thin the herd by delaying and allowing accounts (and GC points) to expire and minimise the cost to EI.

    I'd like to think of myself as patriotic and have always flown EI when I had a choice but why would I start collecting Aerclub points when I'm BA silver and have all the oneworld benefits that it brings which aerclub won't have for a few years.

    I feel sorry for whoever handles EIs twitter as they're getting slated and the smart lads in Aerclub have listed the reservations number as their contact number on the website with no option for Aerclub so they don't have to deal with angry passengers!

    What rate did GC points convert to Avios at out of curiosity?

    Who wanted avios?? I would have happily lost all the old points completely if I'd been given silver membership. Wouldn't have cost EI anything really, and I'd have been happy. I'd have clicked up to 300 points+ in the next year and kept silver at least and everything would have been fine.

    I suspect many others will be the same.


  • Registered Users Posts: 1,738 ✭✭✭djkeogh


    I agree, I don't see why they didn't just port over all existing GC members and then there would be no issues. we get the perks and start working towards entry again over the next 12 months and start earning the Avios points. For those who were above Gold Circle I can see the need to reward them for taking away their points.


  • Registered Users, Registered Users 2 Posts: 1,579 ✭✭✭Noxegon


    djkeogh wrote: »
    Looking at making my first booking of the new year and it likely won't be a Aer Lingus flight.

    I'm with you on that. I got an email today with my final Gold Circle balance of 3500 points, which has been replaced by 250 "Welcome" Avios and 65 tier points.

    I am in charge of a Customer Service team, and if one of my people sent a Foxtrot Yankee like that to a customer there'd be hell to pay.

    Smart flies other airlines.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



  • Registered Users Posts: 4 FrequentFryer


    I got the same, with less GC points :

    "Your final Gold Circle Points balance: 1100 In recognition of your support as a Gold Circle member, you will receive 250 Welcome Avios points."

    I guess thats the standard applicant amount.


  • Registered Users, Registered Users 2 Posts: 17,441 ✭✭✭✭jesus_thats_gre


    Got an email back from Aer Lingus to tell me that I am Platinum. Told me that a car is in the post but the website is still the same - green with only avios points. Shall ignore the website for a few weeks me thinks.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    Noxegon wrote: »
    I'm with you on that. I got an email today with my final Gold Circle balance of 3500 points, which has been replaced by 250 "Welcome" Avios and 65 tier points.

    I am in charge of a Customer Service team, and if one of my people sent a Foxtrot Yankee like that to a customer there'd be hell to pay.

    Smart flies other airlines.

    Least you got 65 tier points. I'm still wondering how they allocated them.

    How many flights did you take in the Oct to Oct range? UK, Europe, T/A?


  • Registered Users, Registered Users 2 Posts: 1,579 ✭✭✭Noxegon


    Three round trip transatlantic crossings, one of those in business class, and a handful of Europe hops.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



  • Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,657 CMod ✭✭✭✭faceman


    Got an email back from Aer Lingus to tell me that I am Platinum. Told me that a car is in the post but the website is still the same - green with only avios points. Shall ignore the website for a few weeks me thinks.

    Definitely imbalance in the transition to AerClub.. :o


  • Registered Users, Registered Users 2 Posts: 70,343 ✭✭✭✭L1011


    Makes a change from tipperary crystal!


  • Registered Users, Registered Users 2 Posts: 57 ✭✭Downsey77


    Noxegon wrote: »
    Three round trip transatlantic crossings, one of those in business class, and a handful of Europe hops.

    A Transatlantic J Class return is 250 Tier Points alone, you're definitely being short changed there by whatever sneaky formula they are applying.


  • Moderators, Motoring & Transport Moderators Posts: 9,980 Mod ✭✭✭✭Tenger


    Noxegon wrote: »
    I'm with you on that. I got an email today with my final Gold Circle balance of 3500 points, which has been replaced by 250 "Welcome" Avios and 65 tier points.

    I am in charge of a Customer Service team, and if one of my people sent a Foxtrot Yankee like that to a customer there'd be hell to pay.

    Smart flies other airlines
    Would be illuminating to see what response (if any) you get from the head of the GC/AerClub program mentioning that based on the level of 'customer service' received during this transistion, your expected 2017 bookings would not be with EI.

    I can understand a certain level of upset with converting points to avios, altering perks, spliting 3 grades into 4 grades, and moving from milage based into revenue based. But reading this thread it just all seems so random and arbitary. No upfront warning of downward tier movement, short notice info on conversion of GC points.
    No sense that they are trying to entice the move to Aerclub, more like "take it or leave it".


  • Closed Accounts Posts: 382 ✭✭endagibson


    I see that AerClub are just as good as crediting for flights as Gold Circle were. They can never get the Economy Plus right.


  • Closed Accounts Posts: 5,489 ✭✭✭Yamanoto


    endagibson wrote: »
    I see that AerClub are just as good as crediting for flights as Gold Circle were. They can never get the Economy Plus right.

    http://www.aerlingusaerclub.com/

    Just tried to add an inbound from MUC on their new missing flights page above & it tells me my AerClub number is invalid.

    After all the false starts & enough lead in time to test a bloody missile defense system, they're still scrambling about trying to sort out the fundamentals.


  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    Yamanoto wrote: »
    http://www.aerlingusaerclub.com/

    Just tried to add an inbound from MUC on their new missing flights page above & it tells me my AerClub number is invalid.

    After all the false starts & enough lead in time to test a bloody missile defense system, they're still scrambling about trying to sort out the fundamentals.

    Just logged in OK for myself.


  • Registered Users, Registered Users 2 Posts: 1,579 ✭✭✭Noxegon


    Tenger wrote: »
    Would be illuminating to see what response (if any) you get from the head of the GC/AerClub program mentioning that based on the level of 'customer service' received during this transistion, your expected 2017 bookings would not be with EI.

    I feel that watching paint dry would be a more constructive use of my time honestly. Remember this is the airline that needs sixty days to respond to customer service queries.

    https://twitter.com/AerLingus/status/781472706776752128

    I'm glad I have choices on my main routes out of Dublin.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



  • Advertisement
  • Closed Accounts Posts: 5,489 ✭✭✭Yamanoto


    Just logged in OK for myself.

    Registered a missing flight using link above or just general log in to the site?


  • Registered Users, Registered Users 2 Posts: 2,062 ✭✭✭The_Wanderer


    Yamanoto wrote: »
    Registered a missing flight using link above or just general log in to the site?

    Just a log in.


  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    Just a log in.

    That's not the issue Yamamoto is having.

    We can all log in...


  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    Noxegon wrote: »
    I feel that watching paint dry would be a more constructive use of my time honestly. Remember this is the airline that needs sixty days to respond to customer service queries.

    https://twitter.com/AerLingus/status/781472706776752128

    I'm glad I have choices on my main routes out of Dublin.

    I've between 4-6 UK return trips planned for the next 60 days,
    I know they'll almost get me up to silver level, but where is the incentive to fly Aer Lingus without fast track security/check in? (Forget about the lounge which is awful anyway), especially after having it for 8 years, to suddenly have to get in that big queue at security in T2 is a real kick in the balls.
    Ryanair fly to all my UK destinations, and will most likely land there on time, so I can just add DAA fast track to my booking and I'm done.
    I think loyalty to Aer Lingus is well and truly over!


  • Registered Users, Registered Users 2 Posts: 1,579 ✭✭✭Noxegon


    I've between 4-6 UK return trips planned for the next 60 days,
    I know they'll almost get me up to silver level, but where is the incentive to fly Aer Lingus without fast track security/check in? (Forget about the lounge which is awful anyway), especially after having it for 8 years, to suddenly have to get in that big queue at security in T2 is a real kick in the balls.

    I don't know that I'd describe the lounge as awful. It's not as good as some, certainly, but it is an oasis of serenity amidst the chaos particularly in the mornings.

    Like you, however, the lack of fast track eliminates the main incentive I had for flying Shamrock on anything other than transatlantic – FR is adequate for just about all of my European needs these days.

    I develop Superior Solitaire when I'm not procrastinating on boards.ie.



  • Registered Users, Registered Users 2 Posts: 15,801 ✭✭✭✭AndyBoBandy


    Ok maybe not awful, but as lounges go, it's certainly middle to lower tier, and the offerings are measly

    I agree though the peace and quiet there in the mornings is it's best attribute.
    That and the soup they sometimes have.


  • Registered Users Posts: 6,920 ✭✭✭billy few mates


    Just got an email telling me I've been given another 100 points of some description or other, I immediately placed them in the bin along with the 350 points.
    When Smart wants to be a member of a loyalty scheme, Smart joins a loyalty scheme where that loyalty is valued, this isn't one of those schemes, for that reason I'm out...


  • Registered Users, Registered Users 2 Posts: 1,240 ✭✭✭CaptainSkidmark


    Just got an email telling me I've been given another 100 points of some description or other, I immediately placed them in the bin along with the 350 points.
    When Smart wants to be a member of a loyalty scheme, Smart joins a loyalty scheme where that loyalty is valued, this isn't one of those schemes, for that reason I'm out...
    Its ridiculous, They have short changed me and my colleagues so many times this year. about 600-900 points is the average short changing. Its silly to call it a Loyalty program when Aer Lingus are not being loyal to us.
    Our company and another Irish company have now moved away from Aer lingus for 2017, we are now alternating between Lufthansa/Aeroflot and BA/Korean Air to get to Sakhalin. No more Aer Lingus to Amsterdam. Not just for that, lots more reasons i wont go into as i'm sure i'd be accused of "Airline Bashing"
    They wont transfer our bags in Amsterdam any more either and you cant use the check in machine there either as i was told by the check in staff that KLM and Aer Lingus no longer work together.


  • Registered Users Posts: 38 Pedro deNada


    Seems the days of the national 'flag carrier' are over and we now have BA baby 'loyalty scheme' run by a 'David Brent' type from a call centre in Swindon.


  • Advertisement
  • Registered Users, Registered Users 2 Posts: 13,762 ✭✭✭✭Inquitus


    Seems the days of the national 'flag carrier' are over and we now have BA baby 'loyalty scheme' run by a 'David Brent' type from a call centre in Swindon.

    Be alright if it was part of the one world scheme but this is just pure muck.


Advertisement