Virgin Media Cancellation deals

The Sky bundles are claiming speeds up to 100mb now.

Have they really upped their speeds that much or are you likely to be getting 10mb on the wifi?

Eircom lines are in general - not the best. They use an aDSL connection from what I remember and it can be temperamental. In general I wouldn't go to Sky for BB.

I'm in two minds what to do. Might ring again and see what I can get for a BB only package downgrade. After that I'll either grab an Android box or Sky TV only. I don't watch a whole lot of TV though so I'm leaning towards the Android box.

ok - so currently on 120mb with phone for 42 per month - going up to 47 per month - in a contract until june/july - had half price for the first 6 months.

So i had a read of here - and gave a call through to loyality - got a non irish person(dont want to offend) - nice guy - asked him was there any change in my service for the extra 5 euro - nope - advised him that my sister in law got half price for 9 months - had to put me on hold whilst he checked out my account

Came back and said ok great news - i was like that was easy - he said upgrade to 240 and i can give you 10 euro off per month for 4 months. I had looked at the offers for new customer and it was cheaper for new customers than loyal customers as i have been with them years. Said that new customers get it for 30 per month and he was quoting me 45 which included the discount - told him that i can get sky for 49 per month as we had a landline in the house as we just moved into it and we already had sky tv - again he had to put me on hold

Comes back has spoken to supervisor - advised me that im only off half price and i was locked in a contract until June/July.... I thought this was silly and this is were I got a little annoyed - I opened the email that I got from Virgin to say about the increase - I told him that i wasnt just ringing for the craic that i was ringing in response to an increase in my cost for the service... and read out the part that i can change/cancel my contract without charge up to feb 20th and to give me the email address for cancelations.... Hold on I've to put you on hold

Comes back - 9 months half price of 27.50 with 240MB and Free mobile calls on the Phone - then 3 months at 55 on a 12 month contract! Happy Days!

Key Points to note - took 45 mins to get sorted and was on hold 3 times so be patient - my sister in law doesnt even have upc so i just used it to say what id heard here - you can definately cancel the contract and there not gonna disconnect you for asking - my wife was like oh they could cut us off, go easy - they cant cut you off and wont - just stick to your guns and you will get it

564 per year for 120mb - 412.50 per year for 240mb - saving 151.50 per year for better service! Delighted

mydiscworld wrote: »

The Sky bundles are claiming speeds up to 100mb now.

Have they really upped their speeds that much or are you likely to be getting 10mb on the wifi?

I've had sky fibre for past year. Get 60-70 over wifi no bother. Only reason I switched was UPC could bother to repair the line on a neighbours house and every time there was heavy winds my connection just kept cutting out.
I dont use the phone but just be aware they don't offer free mobile calls at all.

Just sealed a deal.
€20 for 6 months
€40 for 6 months
12 month contract
120mb BB with phone (free landlines)

€360 per year

Was just on chat myself and started with 5 euro off a month. Then 10 then 15. Threw in free setanta for two months. Told them id ring loyalty.

I have an old deal i negotiated last year that doesnt exist. The current deal most similar to mine 80 per month.would see me lose 50 channels. But double my speed. I pointed out i didnt ask for double speed it was being forced as was a bill increase to subsidise other customers.

Can someone clarify if that is recorded so when i ring they know ive been on already?

I

finglashoop wrote: »

Was just on chat myself and started with 5 euro off a month. Then 10 then 15. Threw in free setanta for two months. Told them id ring loyalty.

I have an old deal i negotiated last year that doesnt exist. The current deal most similar to mine 80 per month.would see me lose 50 channels. But double my speed. I pointed out i didnt ask for double speed it was being forced as was a bill increase to subsidise other customers.

Can someone clarify if that is recorded so when i ring they know ive been on already?

I

I think all their calls are recorded, but that doesnt necessarily mean notes on your account are correct. Maybe keep a note of number and time you called.

finglashoop wrote: »

Have the chat transcript.

Apologies thought you meant phone call.
I wouldnt be entirely reliant on the online chat linking into your account in my experience tbh

I am currently on the old 60mb and 50 SD Tv channels package. Started off paying 55 per month, but in a year it has gone up to 65 per month. I gave them a call on their loyalty number and this is what happened:

I was speaking with an Asian guy. Told him that Sky are offering a really good deal at the moment and that I read online that current customers are being offered better deals. He then listed out their three packages (as what is on the website) and told me the differences between them. I said I was interested in the 80 euro per month deal (240mb + Horizon TV 50 channels), but the price is too expensive. He said he could offer me a 'half price promotion' for four months. I said that is a good deal but it isn't enough as the price is still quite high. He jumped in immediately and said he could give me the half price promotion for six months. As I am currently paying 780 per year with the new price hike this promotion would bring me down to 720 per year, so it is a saving and for an improvement in all my services. But, I am cheeky so I asked if he could go to eight months. There was a pause and he asked me to wait a minute. When he came back he offered me the half price promotion for nine months! I asked if this was a one year contract and he said yes, so I accepted the deal as it brings my yearly cost down to €600. Deal done and processed. Thanks to you guys for bringing letting me know about all of this!

I should mention that I was out of contract. My contract ended last August so I have been on a 'rolling contract' since then.

Just had a look at the confirmation email. It states on it that it's a 12 month contract unless you have a promotional price then it's 18 months. Does anyone know are rhese reductions classed as promtional prices?

Did anyone managed to get the new modem while they are still on 240 mb?