UPC contract changes advertised today

Bepolite · 26-01-2014 6:12pm

Capt'n Midnight wrote: »

You own the number. And you can take it to another provider. It can't be reused by anyone else until a few months?/years? have gone by.

The down side is if a new customer signs up they aren't entitled to your number.

YMMV

Cancel down a line for even a few days and good luck getting it back. Good point ref the new customer, but to be honest I'm not sure anyone is fussed about LL numbers these days, unless they're using it for business (at which point they'rte not complying with the terms of their contract) or they're over 65.

glic83 · 26-01-2014 10:48pm

I recently joined upc in December I'm on a intro offer for the 1st 6 months and was wondering if this price hike affects me? haven't had any email or letter about it so just wondering?

alexonhisown · 26-01-2014 11:00pm

Sam the Sham wrote: »

Am I the only one not to have received an e-mail notification?

We didnt receive anything from them either, but I think we are being overcharged at the moment anyway.

We have

The basic value package (digital plus box)

2 additional boxes in bedrooms (digital plus boxes)

30mb broadband

No phone

and we are paying 87 a month.

wmpdd3 · 27-01-2014 1:19am

^^^

I was offered this for €50 a month the other night when they called, 1 extra point only.

I declined again,no way would I enter into a contract.

tharmor · 27-01-2014 6:48am

glic83 wrote: »

I recently joined upc in December I'm on a intro offer for the 1st 6 months and was wondering if this price hike affects me? haven't had any email or letter about it so just wondering?

I have the same query. My 6 months 50mbps BB and 150 anywhere calls at 25eur is ffinishing this month... 42 eur from next month

Lucas Hood · 27-01-2014 11:50am

Just rang up went from 60Mb BB + phone for €44 to 50Mb BB + phone for €37.

Happy enough with that.

A Law · 27-01-2014 12:09pm

Just off the phone with UPC. Have 50mb fibre and phone with 150 mobile and landline calls. Was paying €37 which included a fiver loyalty discount. Increase in email was €2.

Got through to cancellations. Told them my router is ****e and pissed with the increases when i was only after getting a discount. Tried to get the package that was mentioned before for €27 or even €30. Told me it didn't exist.

Best she did was €34.50 for same package upgraded to 120mb or €32.50 for 50 mb. She also booked and engineer to look at my router. Took the 50mb and saving around €80 a year, thanks OP.

OU812 · 27-01-2014 12:14pm

Offered full channel package up from basic, upgrade from 50 mb to 100 mb & also 2 months free sports & movies (I watch neither) for €3 above my current package.

free_man · 27-01-2014 1:56pm

I have 50MB broadband and Anytime World package and pay 47 euro for the privilege.

UPC don't do anytime world anymore (nothing online and helpdesk say the same). As most of my calls to Ireland are during the day, I am gonna stick with current plan and live with the increase. I am sure to save the extra 2 euros by all landline calls during the day :-)

wmpdd3 · 27-01-2014 3:13pm

Guys, are ye all signing up to another 12 month contact when ye downgrade and accept these offers?

james987 · 27-01-2014 3:34pm

Just cancelled mine there after waiting nearly half an hour to talk to someone. Sounded like they were up the walls in the background! Done in less than 2 minutes.
Asked if there was anything they could do to change my mind. I said no, she gave me the email address and that was it.

Sam the Sham · 27-01-2014 6:30pm

free_man wrote: »

I have 50MB broadband and Anytime World package and pay 47 euro for the privilege.

UPC don't do anytime world anymore (nothing online and helpdesk say the same). As most of my calls to Ireland are during the day, I am gonna stick with current plan and live with the increase. I am sure to save the extra 2 euros by all landline calls during the day :-)

Just to be clear: what you write here seems to imply that those already on Anytime World are grandfathered in and can keep the service. Is that your understanding?

Sgt Pepper 64 · 27-01-2014 7:23pm

free_man wrote: »

I have 50MB broadband and Anytime World package and pay 47 euro for the privilege.

UPC don't do anytime world anymore (nothing online and helpdesk say the same). As most of my calls to Ireland are during the day, I am gonna stick with current plan and live with the increase. I am sure to save the extra 2 euros by all landline calls during the day :-)

They lie. Go with the basic phone package like I did and it will come down to 37 unless you make loads of international calls all day

Bobeagleburger · 27-01-2014 7:33pm

I never got any notification.

I have UPC broadband only. Is that going up yeah?

wmpdd3 · 28-01-2014 2:06am

^^^ I'm the same, no idea. Def didnt get an email, but if it goes over €36 p/m, I'll have to get vodafone.

Larcoon · 28-01-2014 2:18am

free_man wrote: »

I have 50MB broadband and Anytime World package and pay 47 euro for the privilege.

UPC don't do anytime world anymore (nothing online and helpdesk say the same). As most of my calls to Ireland are during the day, I am gonna stick with current plan and live with the increase. I am sure to save the extra 2 euros by all landline calls during the day :-)

I was on the same package as you for €47 which would increase to €49 in March.
I rang them and they upgraded my BB to 120GB and i kept Anytime World for a total of €40 for 12 months

antodeco · 28-01-2014 8:16am

I'll have to check my inbox! I'm on the max TV package, 2 HD boxes and 1 normal box. 120MB broadband and the anytime world package. Is there a singular price or a price increase for each item? If it's the latter, I'm screwed!

jacubo · 28-01-2014 10:48am

TheTechGuy wrote: »

Are you on a plan that's going up? Not all customers will see an increase.

They increase rate for phone calls. It seems to me like change to the contract even if my monthly fee is not affected. I'm on broadband 50 + digital telephony basic. They say on their webpage "Some of these call rates will change from 1 April 2014, details of which can be found here". Is this enough to get out of the contract?

jacubo · 28-01-2014 11:16am

This worked!! You can cancel the contract saying you are not happy with increase in phone call rates.

Sam the Sham · 28-01-2014 11:18am

jacubo wrote: »

This worked!! You can cancel the contract saying you are not happy with increase in phone call rates.

In getting out of the contract are you obliged to sign up for another 12 months if you want to stay (if, for example, you haggled a sufficient discount out of them)?

jacubo · 28-01-2014 11:23am

I have no idea as I just wanted to get out. The woman from their team really wanted to keep me with them and offered discount which I rejected. Then she offered 2 months off which I also rejected. In the end she was pissed off but I was just repeating that I want to cancel.

Sam the Sham wrote: »

In getting out of the contract are you obliged to sign up for another 12 months if you want to stay (if, for example, you haggled a sufficient discount out of them)?

okidoki987 · 28-01-2014 11:28am

According to what I was told on the phone, if I changed any part of my subscription, I was on a new 12 month contract effective from then.

former legend · 28-01-2014 11:28am

Sam the Sham wrote: »

In getting out of the contract are you obliged to sign up for another 12 months if you want to stay (if, for example, you haggled a sufficient discount out of them)?

Yes; if they give you a discounted rate to stay, it's on condition of signing up for another 12 months.

jacubo · 28-01-2014 11:31am

okidoki987 wrote: »

According to what I was told on the phone, if I changed any part of my subscription, I was on a new 12 month contract effective from then.

This makes sense especially if they offer you month or two for free. They still want to earn some money after all.

voodoochile · 28-01-2014 2:28pm

jacubo wrote: »

I have no idea as I just wanted to get out. The woman from their team really wanted to keep me with them and offered discount which I rejected. Then she offered 2 months off which I also rejected. In the end she was pissed off but I was just repeating that I want to cancel.

So did the cancellation kick in straight away, or do you have to wait a while? I'm one week into my billing cycle (haven't paid yet), so I'm wondering if they're going to try and make me see out the month?

CinSoots · 28-01-2014 2:37pm

Can I cancel my current Horizon service with them and then reorder a new account in my girlfriends name and get the new customer discounts etc???

wmpdd3 · 28-01-2014 3:04pm

You can cancel alright, I guess you'd have to say she just moved in or something.

slave1 · 28-01-2014 3:04pm

Was on the 50mb unlimited with evening calls for €37/month, onto cancellations and kept turning them down on offers, on hold for a long while and settled on 120mb unlimited and anytime world (free landline calls all day) for half-price for 12 months at €24.50/month.
So the improvement for me is free calls during the day, an extra 70mb speed and €150 saving over 12months.
F#@king result;)

Pablo1802 · 28-01-2014 3:39pm

slave1 wrote: »

Was on the 50mb unlimited with evening calls for €37/month, onto cancellations and kept turning them down on offers, on hold for a long while and settled on 120mb unlimited and anytime world (free landline calls all day) for half-price for 12 months at €24.50/month.
So the improvement for me is free calls during the day, an extra 70mb speed and €150 saving over 12months.
F#@king result;)

Iam on the same packege so far. Iam gonna call cancellation team and see how it goes

))

zweton · 28-01-2014 4:21pm

do cancellation have a direct number.

UPC contract changes advertised today

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