UPC Horizon Launched

seanie27 · 14-10-2013 10:02AM

120mb now standard entry

0ph0rce0 · 14-10-2013 05:05PM

seanie27 wrote: »

120mb now standard entry

I know its good that they have fast broadband, and hopefully encourages other companies to up their speed and get a bit of competition going.

But they cant keep cutting the lower speeds and making people have no choice but to spend €50 a month on broadband alone. Sneaky if you ask me.

We had 150mb, but to me it was good value because i download like a whore

Most people don't need the speed.

25mb for €19 when they started, decent speeds for the average home who just browse. That would do for many but their getting greedy me thinks.

seanie27 · 14-10-2013 05:43PM

0ph0rce0 wrote: »

I know its good that they have fast broadband, and hopefully encourages other companies to up their speed and get a bit of competition going.

But they cant keep cutting the lower speeds and making people have no choice but to spend €50 a month on broadband alone. Sneaky if you ask me.

We had 150mb, but to me it was good value because i download like a whore

Most people don't need the speed.

25mb for €19 when they started, decent speeds for the average home who just browse. That would do for many but their getting greedy me thinks.

I agree with a lot of that I mean for some folks 25-30Mb is more than enough. There should be some option for it.

dkane · 14-10-2013 07:52PM

I got an email from UPC on Friday thanking us for being part of the Horizon trial. They were looking to move us onto one of their Horizon bundles.

Currently we have 50mb Broadband, Select Extra and phone for €68.50. They were offering the Horizon Essential Bundle with same TV and phone but with 100mb broadband for €73.

I see today that they have upped the broadband speed in this pack to 120mb.

Does anyone know if we will get this if we go for the "post-trial" upgrade?
If I try to order it online from the link in the mail it still says 100mb.
If I just order the Horizon Essential Bundle there is an extra €45 activation fee.

Thanks,
Daniel

pokeraladin · 15-10-2013 02:38AM

Does HD channels on the new horizon box look as good as on the sky hd box?

bodbod · 15-10-2013 09:22AM

I signed up for the latest firmware update a couple of days ago and actually downloaded it last night at about midnight. It took about 10-15 minutes. Was too tired to play around with it but had a quick peek. The general UI and EPG hasn't changed but I guess that has to be expected as this update is supposed to fix the iffy recording issues. Will play around with later and check if the update has stabilised the recording functionality.
Hopefully UPC will drip-feed these updates at a steady pace over the coming months. They haven't done themselves any favours by releasing a service that has failed to meet with customer expectations. Despite this, I think (hope) that the Horizon box can eventually deliver an an innovative entertainment experience.

ciaran75 · 15-10-2013 10:14AM

i got the firmware update to the horizon box yesterday.
Noticed absolutely no difference, does anyone know what they changed / fixed? they said the changes were to the 'My recordings' section. Was hoping they would have added the delete series option but no luck.

I also moved to the 120Mb from 50Mb yesterday and i'd no internet at all last night. Engineer was due out tomorrow but just talking to different tech guy and it seems the box is online again in the last 20 minutes so touch wood will be ok tonight.

has anyone else noticed this? presume it was the firmware update.

bodbod · 15-10-2013 10:21AM

Hi Ciaran, I installed the firmware update last night too. Haven't had time to play around it but like you said, there seems to be no obvious UI difference. I'm guessing it has fixed the stability issues people have been reporting. My internet was fine last night.

MonkstownHoop · 15-10-2013 10:40AM

So yesterday came and passed and i still have all my HD channels

seanie27 · 15-10-2013 11:16AM

bodbod wrote: »

Hi Paul, I installed the firmware update last night too. Haven't had time to play around it but like you said, there seems to be no obvious UI difference. I'm guessing it has fixed the stability issues people have been reporting. My internet was fine last night.

Probably smoothed out stuff such as audio drops on the recordings. Wait and see.

PacificRooster · 15-10-2013 12:15PM

dkane wrote: »

I got an email from UPC on Friday thanking us for being part of the Horizon trial. They were looking to move us onto one of their Horizon bundles.

Currently we have 50mb Broadband, Select Extra and phone for €68.50. They were offering the Horizon Essential Bundle with same TV and phone but with 100mb broadband for €73.

I see today that they have upped the broadband speed in this pack to 120mb.

Does anyone know if we will get this if we go for the "post-trial" upgrade?
If I try to order it online from the link in the mail it still says 100mb.
If I just order the Horizon Essential Bundle there is an extra €45 activation fee.

Thanks,
Daniel

Decided to bite the bullet and ring UPC yesterday about switching to their post-trial offer. After a little negotiation I got
200mb bb,
Max TV
keep my Anytime World phone and multiroom Digital+ (1)

all for €82.03.

Sounded good to me - any thoughts?

bob11 · 15-10-2013 12:27PM

PacificRooster wrote: »

Decided to bite the bullet and ring UPC yesterday about switching to their post-trial offer. After a little negotiation I got
200mb bb,
Max TV
keep my Anytime World phone and multiroom (1)

all for €82.03.

Sounded good to me - any thoughts?

Wouldn't that equate to the new Horizon Complete Bundle at 80 Euro + 1 multi-room at 6 Euros, so a 4 Euro discount ..

Was that what you thought ?
Or did they give you the impression of a greater discount ?

http://www.upc.ie/deals/tvbroadbandphone/

I guess even 4 Euros a month discount is better that nothing ..

PacificRooster · 15-10-2013 12:37PM

bob11 wrote: »

Wouldn't that equate to the new Horizon Complete Bundle at 80 Euro + 1 multi-room at 6 Euros, so a 4 Euro discount ..

Was that what you thought ?
Or did they give you the impression of a greater discount ?

http://www.upc.ie/deals/tvbroadbandphone/

I guess even 4 Euros a month discount is better that nothing ..

On a previous call I got a no budge - 'no we don't offer discounts with Horizon'. So this time I pushed for a discount on the multi-room. Guess it's the best they'll do for now. It just over €3 more than what I was on before and includes a mind bending 200 mb. Probably will go with it - 30 day cooling off

Louis Jr · 15-10-2013 01:22PM

Just got on to UPC, I was on the Horizon Trial, Just upgraded to Horizon
Complete Bundle for €75 and I keep my SAVING AND DISCOUNTS €4:49
Cant go wrong there

, My previous bills averaged €75 with calls and I was on 50mg BB + Select Extra TV + Home Phone with Freetime World

pelluci · 15-10-2013 04:35PM

PacificRooster wrote: »

Decided to bite the bullet and ring UPC yesterday about switching to their post-trial offer. After a little negotiation I got
200mb bb,
Max TV
keep my Anytime World phone and multiroom (1)

all for €82.03.

Sounded good to me - any thoughts?

I got the same setup (with 150Mb bb) for €76 last month, despite being told a number of times that there were no discounts for Horizon. Bill was all over the place (1 month refunded and chanrged for 2) but it was around what I expected. I'll have to wait for this months bill to see what the normal charge will be.

mickotoole · 15-10-2013 07:14PM

Absolute nightmare experience with UPC Horizon. Avoid like the plague ...

http://www.boards.ie/ttfthread/2057061837

steveon · 15-10-2013 08:58PM

I noticed that the horizon boxes are coming with the wifi set to channel 1, same as UPCs old routers......nothing but problems in around Limerick on this frequency, changed it to ch11 for 2 customers so far extending the range and making it work for xbox....

anyone else tried this?

Meesared · 15-10-2013 11:41PM

steveon wrote: »

I noticed that the horizon boxes are coming with the wifi set to channel 1, same as UPCs old routers......nothing but problems in around Limerick on this frequency, changed it to ch11 for 2 customers so far extending the range and making it work for xbox....

anyone else tried this?

Yep happened to me too, its pretty wierd

Meesared · 15-10-2013 11:42PM

mickotoole wrote: »

Absolute nightmare experience with UPC Horizon. Avoid like the plague ...

http://www.boards.ie/ttfthread/2057061837

I like my Horizon box, you have been unlucky

derra_121 · 16-10-2013 04:16AM

Just about to choose between sky or UPC. I am swaying more towards UPC horizon.... but would like a quick answer (advice)

gufnork · 16-10-2013 05:48AM

derra_121 wrote: »

Just about to choose between sky or UPC. I am swaying more towards UPC horizon.... but would like a quick answer (advice)

I think you could ask 100 different people and get a 100 different answers. I've had nothing but trouble with mine since I got it a few weeks ago. Some of the features work some of the time but I can't rely on it to be working fully and correctly all the time. It seems to work when it feels like it.

The problems I'm having are,

1 live pause only works when it feels like it.
2 on demand only works when it feels like it.
3 recording programmes rarely works at all.

Is very strange but as it is I certainly can't recommend it over Sky from my experience with it so far. Am regretting having switched from Sky to be honest. But that's just my experience. Maybe there are some people out there that haven't had any problems at all.

former legend · 16-10-2013 07:22AM

derra_121 wrote: »

Just about to choose between sky or UPC. I am swaying more towards UPC horizon.... but would like a quick answer (advice)

I've had the Horizon box for a few months (was on the trial) and find it very good.

The only thing I would say is that with Sky, you get a few more bells and whistles, like Sky Go and red button functionality, so if TV is your main focus then Sky is probably a better bet.

But if you want TV that's almost as good and broadband that's infinitely better than pretty much anyone else, go for UPC.

seanie27 · 16-10-2013 10:08AM

derra_121 wrote: »

Just about to choose between sky or UPC. I am swaying more towards UPC horizon.... but would like a quick answer (advice)

I think for the whole phone, bband and TV package - UPC is best. I've had great success with My Horizon box and because it's software driven there's lots more they can do with it in the future. Read a few of these news bits to see what's coming down the pipe. http://www.broadbandtvnews.com/tag/horizon/

Wabbit Ears · 16-10-2013 10:14AM

mickotoole wrote: »

Absolute nightmare experience with UPC Horizon. Avoid like the plague ...

http://www.boards.ie/ttfthread/2057061837

Sounds like turning off Media scanning and changing the wifi channels would have sorted 90% of your issues.

nialldinho · 16-10-2013 10:48AM

steveon wrote: »

I noticed that the horizon boxes are coming with the wifi set to channel 1, same as UPCs old routers......nothing but problems in around Limerick on this frequency, changed it to ch11 for 2 customers so far extending the range and making it work for xbox....

anyone else tried this?

I was on 50mb but changed to 200mb yesterday. On 50mb I could get about 45mb over wifi. On 200mb I'm still getting that. I checked the wired connection and it was approx 170mb. So I checked wifi channel and it was set to auto and assigned channel 12. I used inssider to check channels and 11 seemed best so I changed it but wifi still not going above 50mb...

Any ideas?

Thanks

ciaran75 · 16-10-2013 11:27AM

nialldinho wrote: »

I was on 50mb but changed to 200mb yesterday. On 50mb I could get about 45mb over wifi. On 200mb I'm still getting that. I checked the wired connection and it was approx 170mb. So I checked wifi channel and it was set to auto and assigned channel 12. I used inssider to check channels and 11 seemed best so I changed it but wifi still not going above 50mb...

Any ideas?

Thanks

do you know if your laptop uses wireless g or n?

The 802.11g standard for wireless networking supports a maximum bandwidth of 54 Megabits per second (Mbps).

coldfire1x · 16-10-2013 11:38AM

nialldinho wrote: »

I was on 50mb but changed to 200mb yesterday. On 50mb I could get about 45mb over wifi. On 200mb I'm still getting that. I checked the wired connection and it was approx 170mb. So I checked wifi channel and it was set to auto and assigned channel 12. I used inssider to check channels and 11 seemed best so I changed it but wifi still not going above 50mb...

Any ideas?

Thanks

You don't get full speed on wifi. The wifi card on your laptop has limitations. I get full speed when wired, on an old laptop around 25mb, on the newish laptop around 50mb and on my phone around 45mb.

So the wifi speed will depend on your hardware of your laptop / pc / phone or any other device.

Having said that if you have a big house then you may get weak wifi signal that can affect the performance but not when you are close to the upc box.

nialldinho · 16-10-2013 12:19PM

Ah ok. That could be it then. Thanks

Would the iPhone 4S be the same as I was checking on it too?

paulboland · 16-10-2013 12:52PM

nialldinho wrote: »

Ah ok. That could be it then. Thanks

Would the iPhone 4S be the same as I was checking on it too?

iPhone 4 you can expect max 29MB
with average of 15MB - 25MB
This is due to iPhone 4 limitation and not horizon

nialldinho · 16-10-2013 01:44PM

paulboland wrote: »

iPhone 4 you can expect max 29MB
with average of 15MB - 25MB
This is due to iPhone 4 limitation and not horizon

Thanks. It's a 4S and was showing speeds of about 45mb

UPC Horizon Launched

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