Greyhound Waste Thread - MOD WARNING in Post 1

Ernest · 20-01-2013 7:40pm

St. Leibowitz wrote: »

I don't think it's a charge for people wanting them to take their bins back, I think they're making this a mandatory charge.

1.2.1 “Bin Recovery Charge” means a charge payable by the Customer on termination of the contract pursuant to Clause 16.1. The charge will reflect the actual expenditure in respect of recovery of all bins in the possession of the Customer but will not exceed €40.80, which reflects the average recovery cost being €30, and the actual Bin santisation cost of €10.80.

1.2.2 “Bin Replacement and Attempted Recovery Charge” means a charge payable by the Customer on termination of the Contract by either party if the Customer does not allow GRR to recover possession of the Bins (pursuant to the Customer’s agreement in Clauses 6, 7, and 15). This charge will reflect the fees chargeable in respect of replacing green, brown and black bins (as set out in Clause 4) as well as any actual expenditure in respect of attempted Bin recovery (any charge for attempted Bin recovery will not exceed €30). The maximum Bin Replacement and Attempted Recovery Charge possible is €105 (€75 in respect of replacement of all three bins (i.e. €25 each) and €30 in respect of attempted recovery).

So, it'll cost €40.80 to take the bins back, which you have to pay, and if you don't and they attempt to take them back unsuccessfully, or call when you are out and the bins are locked up, it'll cost you up to €105.
Wringing every last bit of revenue from customers leaving them, but I would say that they are also destroying any chance of those customers going back after the City Bin full charges come in next year.
City Bin must be loving this Greyhound incompetency.
NCA should look at this very closely.

Seriously???!!!

Can Greyhound actually do that?

Legally, I mean????????

That is beyond a joke, now!

vikingdub · 21-01-2013 10:21am

I am still with GH, I have a greenbin, which was provided years ago by DCC) and I buy tags for my black bags. At present I put out about 1 bag per month and the green bin for every collection. I have no contract with GH and in reality I provide them with profitable recyclable raw material free of charge.

It would not make sense for me to change to Citybin at present, however, if I were to do so in the future and ask GH to take back the greenbin, I wonder what would happen?

Leroy42 · 21-01-2013 11:45am

Does anybody have a copy of the origianl agreement that "Greyhound" forced on the customers when they took over the DCC contract.

I can't seem to find any. Since the transfer was effectively a fait appompli, and I don't recall actually signed anything, could it be argued that any terms agreed to were forced and as such may not carry much weight.

Edit - Sorry, I meant Greyhound not Greenstar!!

goz83 · 21-01-2013 1:51pm

Leroy42 wrote: »

Does anybody have a copy of the origianl agreement that Greenstar forced on the customers when they took over the DCC contract.

I can't seem to find any. Since the transfer was effectively a fait appompli, and I don't recall actually signed anything, could it be argued that any terms agreed to were forced and as such may not carry much weight.

You mean Greyhound? Depending on where you live of course, but this is a Greyhound thread.

Indeed you could argue that terms and conditions were forced upon you, but as long as reasonable efforts were made to inform the customers of the transition and updated terms and condition, or indeed new terms altogether; then the customers have 30 days to agree, or disagree to the changes and go elsewhere. Simply changing the terms and conditions on a website does not cut any cheese with me, but when GH took over from DCC, we were informed and so were responsible for looking at their T's & C's and deciding what to do.

Not everyone had an alternative option with regards a different provider, but nobody had to accept the terms of service. People can bring their own garbage to the dumps and recycling centres if they wish.

Slightly OT, but I was passing by the swords recycling centre recently and noticed a number of large electrical items dumped in a ditch on the side of a back road. My assumption was that travellers dit it, but that is just jumping to conclusions i'm sure. It boggles the mind, because it's free to recycle electrical items. Why dump them a few hundred metres from the recycling point? Stupidity, Ignorance, or downright laziness?

Mr Simpson · 21-01-2013 9:41pm

Just to reiterate, Read the Mod warning in Post 1 before posting. No excuses, bans will be handed out

bazwaldo · 22-01-2013 12:13pm

Has anyone found out if the recovery charge is mandatory? If the T&Cs only changed, can a full refund be had without having to pay the 40.80, since customers have 30 days to allow for changes to take effect. On the same hand though, if the old rules were no refund and no recovery charge, can they argue no refund? Plus they took the annual service charge and I think that can be refunded to a monthly prorated value. So get 11 of the 12 months back if you cancel in January.

Drummerboy2 · 22-01-2013 3:09pm

Just got a call from a Greyhound rep saying that my new annual charge was due €59 euros and €6 a lift. I leave a black bin out about once a month. I asked if that was his best offer and he told me about the €19 a month charge with no annual charge. Works out at 228, think I'll be giving City Bins a call tonight

kylith · 22-01-2013 5:05pm

goz83 wrote: »

They're certainly not earning any points with me. I am still waiting for my bins to be taken away. They said it could take "up to" 2 weeks, but that time has come and gone and i'm still waiting. Funny, because on their price plans, they allow "up to" a certain weight in the bin and then they fleece you. Part of me is hoping they get stolen. I won't be held responsible if they do!

My Oxigen bins go out tonight, so that will be up to 6 bins lining my wall and blocking my drive for the second time this month. I might put the 140L brown bin into the 240L black bin. It will fit...i think...and will give me a bit more space until the retards pick up their property.

Not to upset you or anything, but I asked Greyhound to take my bins away a year ago. I was informed that there was an outstanding credit on my account of €7, and that would have to be paid before they would remove the bins. My subsequent emails regarding how they would like me to pay this €7 went unanswered and there are now six bins in my front garden.

St. Leibowitz wrote: »

I don't think it's a charge for people wanting them to take their bins back, I think they're making this a mandatory charge.

1.2.1 “Bin Recovery Charge” means a charge payable by the Customer on termination of the contract pursuant to Clause 16.1. The charge will reflect the actual expenditure in respect of recovery of all bins in the possession of the Customer but will not exceed €40.80, which reflects the average recovery cost being €30, and the actual Bin santisation cost of €10.80.

1.2.2 “Bin Replacement and Attempted Recovery Charge” means a charge payable by the Customer on termination of the Contract by either party if the Customer does not allow GRR to recover possession of the Bins (pursuant to the Customer’s agreement in Clauses 6, 7, and 15). This charge will reflect the fees chargeable in respect of replacing green, brown and black bins (as set out in Clause 4) as well as any actual expenditure in respect of attempted Bin recovery (any charge for attempted Bin recovery will not exceed €30). The maximum Bin Replacement and Attempted Recovery Charge possible is €105 (€75 in respect of replacement of all three bins (i.e. €25 each) and €30 in respect of attempted recovery).

So, it'll cost €40.80 to take the bins back, which you have to pay, and if you don't and they attempt to take them back unsuccessfully, or call when you are out and the bins are locked up, it'll cost you up to €105.

Wringing every last bit of revenue from customers leaving them, but I would say that they are also destroying any chance of those customers going back after the City Bin full charges come in next year.

City Bin must be loving this Greyhound incompetency.

NCA should look at this very closely.

There are two things about that: 1) is the €40.50 per bin, or for all three bins and 2) are they out of their minds??

I'm hoping for some miscreants to come and take my greyhound bins, otherwise I'll have to wait for a family member who has asked if he can have them for storing animal feed in.

goz83 · 22-01-2013 6:45pm

kylith wrote: »

Not to upset you or anything, but I asked Greyhound to take my bins away a year ago. I was informed that there was an outstanding credit on my account of €7, and that would have to be paid before they would remove the bins. My subsequent emails regarding how they would like me to pay this €7 went unanswered and there are now six bins in my front garden.

There are two things about that: 1) is the €40.50 per bin, or for all three bins and 2) are they out of their minds??

I'm hoping for some miscreants to come and take my greyhound bins, otherwise I'll have to wait for a family member who has asked if he can have them for storing animal feed in.

I say if you have a use for the bins, then use them. Tell your friend he can have the bins outside my garden. I will PM my address if you like. They are not my property and not my responsibility, but they are causing me inconvenience and are a danger and a nuisance. If the bins are left there much longer, I will be dropping them off at their head office myself.

griffinlee · 23-01-2013 6:26pm

can someone help me try to figure this bill out?
My contract is due to expire at the end of this month. BUT no citybin yet in my area..

see screengrab of bin charges

Originally I was getting all bins lifted at 0 fee per lift, just a yearly figure
Then it was 6 euros, then 7 euros per lift of black bin

Now three months later its over 10 euros and it seems it is on weight, although the previous month was then heavier and cheaper..

Its seems Im on this 19 euros + 4 euro per month account that they introduced..

someone please guide me!

goz83 · 23-01-2013 11:04pm

griffinlee wrote: »

can someone help me try to figure this bill out?
My contract is due to expire at the end of this month. BUT no citybin yet in my area..

see screengrab of bin charges

Originally I was getting all bins lifted at 0 fee per lift, just a yearly figure
Then it was 6 euros, then 7 euros per lift of black bin

Now three months later its over 10 euros and it seems it is on weight, although the previous month was then heavier and cheaper..

Its seems Im on this 19 euros + 4 euro per month account that they introduced..

someone please guide me!

What is the "+4" amount for?

You are charged extra when you go over 20kg for brown bin and over 25kg for black bin. Look at the OP to see the figures and you can do your sums from there.

lionela · 23-01-2013 11:34pm

Gloomtastic! wrote: »

Has anyone calculated a saving on these new price plans or, as I suspect, it's just a clever way of disguising more price increases from Greyhound?

As it happens..I have had issue with Greyhound Re. being overcharged for my pay by weight plan.
Last year I was charged 55 kilo's for a bin lift that was only less than half full.

It was a late collection (4pm) rather than the usual 7 am lift because of a breakdown and on complaining about the 55Kilo weight I was told that mabye someone put something into my bin. Was not happy about that.
Not much satisfaction there ...so 11th Dec I weighted my bin ( 12.5 kilo's empty)
and the contents in a black sack weighted 10 kilo's total 23 kilo's.

I was charged for 33 Kilo's which means that the basic lift up to 25 kilo's plus 33 kilo's weighted 58 kilo's.

There is no way that my bin weighted that amount because I checked it and watched it until it was lifted and nobody put anything into my bin.

I got no soot from Greyhound when I complained and I do not trust them 1 iota. Not even a reply or answer to my query.

I have no idea if their weighting mechanism is calibrated regularly but the maths are with roughly 100,000 lifts every two weeks in So.Co Dublin who is regulating if householders are being overcharged. Imagine 100,000 lifts at 10 kilo's overbilled 26 weeks of the year @ .33cent per kilo.

That's almost a staggering €1,000,000 extra overkill

Makes you think ?? Find a way to weight your bin as I did...you may get a surprise

Now there is a new business idea....designing and marketing a household bin weighting device... it would not be rocket science. Any entrepeneurs out there.

JuliusCaesar · 28-01-2013 3:13pm

Having discovered that Greyhound was in fact the cheapest waste provider for me, I stayed with them. What a mistake! They rang me early January to say that there was no money left on my account. When I asked how this could be (not having put a bin out for something like 8 weeks), they told me that they had applied the Annual Fee of E59.95. Well, as I didn't need to put any bins out I long-fingered it. Until today. (Bear in mind that I *still* haven't put any bins out.)

I got a letter saying that as they recognise that people are having difficulty paying a lump sum of E59.95 in January due to Xmas expenses, they have now put me on a payment plan of E29 per month, single-handedly, without ANY consultation or warning. When I put my bins out less than every 8 weeks!!!

I've been on hold, trying to get through to them for the last 10 minutes, listening to the Blue Danube, which is doing nothing for my mood. If this is how they treat paying customers, how on earth do they treat their staff? (I don't want to chew the ear off some poor worker who has nothing to do with this shambles.) The company obviously doesn't care about its reputation at all.

markpb · 28-01-2013 3:18pm

Were you not told about the annual charge when you moved to Greyhound? I know that Panda were quite clear about any recurring charges when I signed up.

I'm at a loss to understand why you're annoyed at them for asking for the charge over two months instead of one.

JuliusCaesar · 28-01-2013 3:20pm

Yes, but I had money on the card. My understanding was that the Annual Fee wiped out whatever was on the card, and so I didn't have enough for a bin lift. But as bins didn't need lifting, I was unconcerned. Nobody warned me that Greyhound could forcibly move me to a MUCH more expensive plan.

(Still listening to the Blue Danube)

Mr Simpson · 28-01-2013 3:23pm

Threads merged, and thread title changed

MarkMc

JuliusCaesar · 28-01-2013 3:32pm

markpb wrote: »

I'm at a loss to understand why you're annoyed at them for asking for the charge over two months instead of one.

Because instead of paying 59.95 per annum, plus 4 or 5 per bin lift (every 8 weeks approx), they put me on a plan to pay them E29 per month - each month! every month! E348 per year!

markpb · 28-01-2013 3:37pm

JuliusCaesar wrote: »

Because instead of paying 59.95 per annum, plus 4 or 5 per bin lift (every 8 weeks approx), they put me on a plan to pay them E29 per month - each month! every month! E348 per year!

Ah, I misunderstood, sorry. That's crazy.

goz83 · 28-01-2013 4:59pm

markpb wrote: »

Were you not told about the annual charge when you moved to Greyhound? I know that Panda were quite clear about any recurring charges when I signed up.

I'm at a loss to understand why you're annoyed at them for asking for the charge over two months instead of one.

Greyhound make nothing clear. I'm STILL WAITING for them to recover my bins. Sent email today to tell them I would be dropping them off at their offices in Clondalkin Ind Est, Crag Avenue in 2 days, if they weren't collected. They'll be lucky if the bins aren't on fire when I drop them off!!! Consider it balancing my account sir!

Meauldsegosha · 28-01-2013 9:04pm

Still waiting for Greyhound to collect my bins as well. They are blowing all over the place in the wind. I emailed Greyhound yesterday evening telling them if there damage to my car from their bins the invoice for repairs will be sent to them. Was also on hold to them for 20 mins this morning.

I have now emailed them 5 times and rang 3 times to get their bins removed. I don't owe them any money in fact there is €2 credit on my account. Where does the responsibility for the bins lie if I was to put them out on the footpath.

goz83 · 28-01-2013 9:20pm

Meauldsegosha wrote: »

I don't owe them any money in fact there is €2 credit on my account. Where does the responsibility for the bins lie if I was to put them out on the footpath.

Still €1 on my account.

Bins are property of GH and you are no longer a customer. Make of that what you will.

Meauldsegosha · 28-01-2013 9:28pm

goz83 wrote: »

Still €1 on my account.

Bins are property of GH and you are no longer a customer. Make of that what you will.

That's the way I'm feeling. I've given them fair warning. I'm no longer a customer but they are still aggravating me :mad:

Kace · 29-01-2013 1:28am

They must be absolutely inundated with emails at this stage - probably unable to sift through them all. I was talking to a guy who was having the same trouble as yourselves getting his bins collected. He sent registered letters, emails and made loads of phone calls, but to no avail for a number of weeks. He then started to email them daily to request collection of the bins.

They eventually came and removed them but it took a while.

goz83 · 29-01-2013 1:38am

In fairness, they have brought every bit of this on themselves. They seriously took their customers for granted. They won't be getting my business again, that's for sure.

JuliusCaesar · 29-01-2013 9:44am

As far as I can see, they have a ryanair attitude in which they abuse their paying customers, abide by the letter of the law (mostly- they really shouldn't have stored rubbish in barns!), but really see how far they can push people. Which seems to be pretty far. But they don't care about their reputation at all, because if they did, they'd have better customer relations. Has anyone here heard anyone being complimentary in any way about Greyhound?

The guy I spoke to on the phone works for a call-centre which subcontracts 'customer care' work from Greyhound, so you don't even get to talk to Greyhound staff. (Although given how they treat paying customers, I'd hate to see how they treat their staff!)

Gloomtastic! · 29-01-2013 11:46am

Are their bins made from recyclable plastic? Can you just smash them up into pieces and let City Bin take them in the green bins?

Meauldsegosha · 29-01-2013 12:06pm

JuliusCaesar wrote: »

The guy I spoke to on the phone works for a call-centre which subcontracts 'customer care' work from Greyhound, so you don't even get to talk to Greyhound staff. (Although given how they treat paying customers, I'd hate to see how they treat their staff!)

Anytime I rang them either as a customer or to get the bins removed I've spoken to someone in the call centre who don't actually work for GH. have asked to speak to a supervisor or someone in charge and they are always in a meeting, I've asked to speak to someone from GH but they can't give me their details.

Such a sham of a company. Their bins will be put on the footpath when I get home, they're nothing to do with me any more.

goz83 · 29-01-2013 2:40pm

Meauldsegosha wrote: »

Their bins will be put on the footpath when I get home, they're nothing to do with me any more.

Mine have been on the footpath since they asked me to leave them out. After their two week deadline, I decided not to pick them up if they blow over and not to chase teenagers who decide to use the bins as forms of transport. I can see the tops of the bins from where I sit. They're probably full of garbage, or maybe they're full, but it's not my responsibility. I wonder if there is a better way to get them to take the bins back?

CO19 · 29-01-2013 4:12pm

They're trying to set up in Galway city it seems.
They can't manage what they have in Dublin as it is but are trying to take City Bin customers in Galway to add to the mix !

kaimera · 29-01-2013 4:44pm

Gancelled GH the start of Jan, took a week for an email reply acknowledging it and it looks like all the GH bins in my area were collected late last week.

A small truck was taking the GH bins from houses.

Just waiting on my refund of credit now.

Kace · 30-01-2013 11:17am

I have not yet met anyone who has successfully received a refund from Greyhound.

Can anyone on here confirm whether a single Euro credit balance has been repaid ? If so, how was the payment made ?

Electric · 30-01-2013 9:24pm

I haven't received any refund from Greyhound. We cancelled our account 3 weeks ago, got an email confirming the cancellation and stating the monies owed to us would be refused within 2 weeks.

I checked the account balance on Tuesday only to discover that €19 had been deducted, only to come home to a letter from Greyhound saying they'd noticed I hadn't paid my annual service charge and had, for my convenience, switched me to their €19 per month tariff.

Would be very interested to hear if anyone has gotten money from them and, if so, how long it took?

goz83 · 31-01-2013 2:49am

They didn't have your permission to do that. I'd chase them for it.

Leroy42 · 31-01-2013 9:01am

Still no bins collected, still no money refunded. What is the next step o this. Small claims court? I'm not waiting around indefinitely for GH to decide when they give the money back.

They won't collect your bins unless your account is in credit, yet it takes them weeks to give a refund?

Kace · 31-01-2013 12:31pm

Electric wrote: »

I haven't received any refund from Greyhound. We cancelled our account 3 weeks ago, got an email confirming the cancellation and stating the monies owed to us would be refused within 2 weeks.

I checked the account balance on Tuesday only to discover that €19 had been deducted, only to come home to a letter from Greyhound saying they'd noticed I hadn't paid my annual service charge and had, for my convenience, switched me to their €19 per month tariff.

Would be very interested to hear if anyone has gotten money from them and, if so, how long it took?

What I'm hearing here is that this is going to generate an administrative nightmare that will take months to sort out.

I would be interested to see whether the €19 is deducted next month also, or whether they manage to 'roll back' all of these allocations to new payment plans.

I also notice that most of the fixed line numbers to Greyhound have been cut off and now people are forced to use the 1890 numbers. Do Greyhound make a profit from people calling these numbers, as I'm sure there are thousands and thousands of calls per day.

The 01-4612800 number still works but I haven't called it during office hours to see if they will put you through to the appropriate call queue.

Kace · 31-01-2013 12:32pm

Electric wrote: »

I haven't received any refund from Greyhound. We cancelled our account 3 weeks ago, got an email confirming the cancellation and stating the monies owed to us would be refused within 2 weeks.
....

Any chance you could post a copy of the email received so that we can see the terminology and commitment for refunds ?

Thanks

Mr Simpson · 31-01-2013 1:19pm

Bins collected yesterday. Now I can forget all about GH

Electric · 31-01-2013 1:36pm

Kace wrote: »

Any chance you could post a copy of the email received so that we can see the terminology and commitment for refunds ?

Thanks

Here's the email, I received it on 13 January:

"Hi [Electric],

Thank you for your email and sorry for the delayed response. Your account has been cancelled. We will have your bins removed and credit refunded within the next two weeks. Please let me know if there is anything else I can do.

Kind Regards,

[Greyhound],

Marketing Assistant & Customer Care Agent

Electric · 31-01-2013 1:37pm

goz83 wrote: »

They didn't have your permission to do that. I'd chase them for it.

I have a feeling that all of this is going to end up in small claims court, which given the amount involved (we're owed about €30), is going to make it a pointless exercise, but it's the principle of the matter.

Leroy42 · 31-01-2013 2:35pm

I get the feeling that GH are betting that most people won't bother to chase them for the remaining owed monies as even with it most people are going save against last year.

If even 50% of people do't bother that's a nice little earner for GH. I reckon we should put this back onto the council, it was they that signed up GH in the first place. I will be writing to my local TD and council tonight to try to get something done about this.

Meauldsegosha · 31-01-2013 4:03pm

The bins are gone woohoo. Good riddance Greyhound.

goz83 · 31-01-2013 9:37pm

Mine are still there. I was going to drop them off at GH in Clondalkin, because I was going to buy a car and clondalkin was kind of on the way, but unfortunately the seller is still using the car, so i decided not to deliver their bins.

Kace · 31-01-2013 11:51pm

Meauldsegosha wrote: »

The bins are gone woohoo. Good riddance Greyhound.

Are you owed any money ?

Meauldsegosha · 31-01-2013 11:52pm

Kace wrote: »

Are you owed any money ?

€2

Kace · 01-02-2013 1:40am

Meauldsegosha wrote: »

€2

Definitely one for the small claims court when they don't pay up then

morton · 01-02-2013 2:00am

I just got a refund. I cancelled greyhound on the last day of december by sending letter off and emailing too. A handwritten cheque came in post this morning, and the cheque was dated 17/1/2013, so there must be a backlog. I'm off to lodge it in the morning (before it bounces!)

Still have greyhound bins though ......I want to leave them in the front garden but don't want to, incase the local phantom street-bin-filler-upper decides to dispose their household waste in my old bins.

goz83 · 01-02-2013 4:02pm

morton wrote: »

I just got a refund. I cancelled greyhound on the last day of december by sending letter off and emailing too. A handwritten cheque came in post this morning, and the cheque was dated 17/1/2013, so there must be a backlog. I'm off to lodge it in the morning (before it bounces!)

Still have greyhound bins though ......I want to leave them in the front garden but don't want to, incase the local phantom street-bin-filler-upper decides to dispose their household waste in my old bins.

If someone does dispose of rubbsh in the old bins, it's not your fault. GH have taken more than 2 weeks to recover their property. What people do with GH property is not your concern. I looked into the balck bin yesterday and there was just a mcdonalds bag in it, but i don't care if people fill it up. It's not my property, or responsibility, but it's annoying that they are outside.

hitbit · 04-02-2013 8:49pm

Well I am half way there having received a full refund from Greyhound. It did take a letter mentioning my solicitor. Just a matter of them collecting their bins.

Hitbit

goz83 · 14-02-2013 1:52pm

GH bins still outside my garden. No surprise really, but no teenagers have been at them in a good while

I was hoping they'd be taken, but it's probably just a matter of time.....i'm thinking Halloween :pac:

I received my Oxigen invoice today for the next 3 months. Their service has been good, but i'm now thinking about the Citybin offer. Is the €99 deal still on? I'm trying to access their site, but it's loading up properly. ANyone else have trouble accessing it? The home page won't even fully load. All other sites I have checked are working just fine, so it can't be my computer. Same problem when I tried on the iPhone.

St. Leibowitz · 14-02-2013 2:15pm

Just tried it and it's loading fine for me. Offer is still on. First 10,000 ... I think it was first 5,000 when it first came out.

Actually, not loading past the front page ... just tried to click the link and it's stalled.

Greyhound Waste Thread - MOD WARNING in Post 1

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