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Tesco Mobile 3g - Anyone having Problems

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Comments

  • #662
    shamwari
    Closed Accounts Posts: 2,142 ✭✭✭shamwari


    I too am very pleased to report a welcome increase in data speeds! Well done to those who toiled.....and here's hoping that the speed increase is sustained. ;)


  • #663
    sean72
    Registered Users, Registered Users 2 Posts: 381 ✭✭sean72


    What are the data speeds actually like compared to O2 (Tesco's piggyback network). Upload and download speeds???

    Also what is the rate for calling 048 numbers in N.Ireland. I have loads of rels up north and currently I can ring 048 numbers for free up there.


  • #664
    du Maurier
    Closed Accounts Posts: 1,198 ✭✭✭du Maurier


    Tesco Mobile: Paul wrote: »
    Hi du Maurier

    Its not a general issue. Likely your SMS service centre address on the SIM/phone has been changed somehow.

    Please contact our rep over in the Tesco Mobile Talk To forum who will help.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul

    Hi again. It's been about 5 to 6 days now, and still no solution to the porting issue, or a call. I got a missed call from a +0044 number. Would this be a Uk tech call or not? They mentioned they would leave a message though. No message.


  • #665
    amod
    Closed Accounts Posts: 7 ✭amod


    Hi,
    I have a i9001 bought from Meteor. I unlocked the phone a while back.
    I ported my mobile to Tesco today. I have Tesco SIM inserted and mobile phone is working fine. But the Tesco network shows as roaming.

    Any clue ?


  • #666
    lil5
    Registered Users, Registered Users 2 Posts: 430 ✭✭lil5


    amod wrote: »
    ... the Tesco network shows as roaming.

    Technically the Tescomobile network is 'roaming' on the O2 network. Therefore your phone has to be set to allow roaming to access the service.

    Just be aware when you go abroad that roaming is activated. Although as no data roaming is available (yet) it currently just gives you the possibility to make and receive calls (where Tescomobile have an agreement).

    Edit:
    Tescomobile also have their own 'Talk to'-forum for any queries -
    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542


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  • #667
    InCagePhoto
    Registered Users, Registered Users 2 Posts: 25 ✭InCagePhoto


    hello Paul. I'm just newbie in Tesco mobile but so far so good. got my S3 for free with best bundle and money around. I'm very delighted so far with Tesco services. But I have a problem with voice mail set-up. I called to 171 to change my pin and activate the box. Then fallowed instructions on web. called on 172 to record my msg and activate. however I can't get away with switching on call diverts. in S3 call diverts are named call forwarding and under that section is option to forward all or unanswered, busy and out of coverage calls. each section asks me to provide number to which calls will be forwarded. I tried to type in *004*mynumber# but every time I'm ending up with error related to mmi and some unrecognised service request. I tried to dial *004*mynumber# from my number pad but no positive outcome. I'm sure I'm trying somethi g wrong. some guy from call centre of Tesco told me that the call divert is not the same as call forwarding. but I'cant find exactly divert named opt in s3. may you help me out please with telling me the right steps to do to get my voice mail set-up sorted?


  • #668
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi there

    Try this

    *004*+3538x5xxxxxxx# and press dial

    I.e put the 5 in front of the main part of your number

    If your number was 0891234567 then the command would be.

    *004*+3538951234567#

    Regards
    Paul


  • #669
    Rhand
    Registered Users, Registered Users 2 Posts: 182 ✭✭Rhand


    Back home in Belgium for a holiday, just found out I can't use my Tesco card in Belgium. Friggin brilliant.

    Is there ANY reason why you cannot use Tesco in Belgium (a EU country) but apparently you can do without problems in countries such as Mongolia, Afghanistan and Iraq?


  • #670
    lud
    Registered Users, Registered Users 2 Posts: 94 ✭✭lud


    Hi,
    Tesco network has been unavailable for last 2 days when I'm in 3g mode. To make a phone call or use internet I have to check 'use only 2g network'.
    Has anything change in the settings? I haven't changed anything in my phone, I checked the apns settings, all ok, I rebooted phone between switching between 2g and 3g networks and I also tried taking out the sim card for a while. I still have no service while I'm on 3g network mode.
    I am going away this weekend and I'll need my phone working. What should I do ?


  • #671
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Rhand wrote: »
    Back home in Belgium for a holiday, just found out I can't use my Tesco card in Belgium. Friggin brilliant.

    Is there ANY reason why you cannot use Tesco in Belgium (a EU country) but apparently you can do without problems in countries such as Mongolia, Afghanistan and Iraq?

    Hi Rhand

    Contact our care team here who will help you out.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    thanks
    Paul


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  • #672
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    lud wrote: »
    Hi,
    Tesco network has been unavailable for last 2 days when I'm in 3g mode. To make a phone call or use internet I have to check 'use only 2g network'.
    Has anything change in the settings? I haven't changed anything in my phone, I checked the apns settings, all ok, I rebooted phone between switching between 2g and 3g networks and I also tried taking out the sim card for a while. I still have no service while I'm on 3g network mode.
    I am going away this weekend and I'll need my phone working. What should I do ?

    Hi Lud

    This could be a local issue to your area (a 3G site down possibly)

    Please visit our Talk To forum here

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    or send a PM to our Care reps here

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    They will be abale to help you

    regards
    Paul


  • #673
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭purplestar1986


    Having problems today sending mms, keep gettin incorrect server response. Any idea why this is?
    Thanks


  • #674
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    purplestar1986 wrote: »
    Having problems today sending mms, keep gettin incorrect server response. Any idea why this is?
    Thanks

    Hi there

    There is an issue with MMS at the moment. Should be resolved shortly

    regards
    Paul


  • #675
    rougerie
    Registered Users, Registered Users 2 Posts: 14 ✭rougerie


    Hi Paul
    My Galaxy i9000 mark one is working fine with Tescomobile - EXCEPT! When it loses power and is restarted, it doesn't seem to send text messages. It kicks in after a few restarts, or sometimes after attempting two or three messages in a row. Can you help please?

    Regards

    Rougerie


  • #676
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    rougerie wrote: »
    Hi Paul
    My Galaxy i9000 mark one is working fine with Tescomobile - EXCEPT! When it loses power and is restarted, it doesn't seem to send text messages. It kicks in after a few restarts, or sometimes after attempting two or three messages in a row. Can you help please?

    Regards

    Rougerie

    hi there

    This sounds like a phone issue (as it does find the SMS-C number eventually - if it were SIM it likely wouldnt work at all). Have you updated your phone to its latest software revision via your phone instructions?.

    If this doesnt work please contact our customer care team below and we can try a SIM swap to see if that helps

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


  • #677
    rougerie
    Registered Users, Registered Users 2 Posts: 14 ✭rougerie


    Thanks for the prompt reply!


  • #678
    mordyl1
    Registered Users, Registered Users 2 Posts: 2 ✭mordyl1


    Hi Paul, I have an older HTC desire with a tesco 3g sim. Cannot get 3g- always Edge or H .....am in Galway city. have tried various fixes in this thread- anything I could be missing.


  • #679
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    mordyl1 wrote: »
    Hi Paul, I have an older HTC desire with a tesco 3g sim. Cannot get 3g- always Edge or H .....am in Galway city. have tried various fixes in this thread- anything I could be missing.


    Hi there

    H is 3G - its HSDPA. So if you are getting data access with a H then you are OK. Do a speed test using the speed test app for android to see what kind of speeds you are getting. You should get anything between 500kbs to 1.5kbps download which would be 3G speeds

    regards
    Paul


  • #680
    marnieb
    Registered Users, Registered Users 2 Posts: 45 ✭marnieb


    Hi
    I don't seem to be recieving texts from the vodafone network, am getting texts from others in Tesco but not the vodafone. Could you tell me what might be the problem? They can recieve my texts but after they send one to me I don't recieve one back. Thanks


  • #681
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    marnieb wrote: »
    Hi
    I don't seem to be recieving texts from the vodafone network, am getting texts from others in Tesco but not the vodafone. Could you tell me what might be the problem? They can recieve my texts but after they send one to me I don't recieve one back. Thanks

    Hi Marnie

    This sounds like an issue that happens sometimes after porting your number to a new operator where one operator's database isnt updated properly

    Drop our customer care a private message here with your details and they will sort for you.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


    thanks
    Paul


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  • #682
    pirelli
    Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭pirelli


    Tesco Mobile: Paul wrote: »
    Hi Marnie

    This sounds like an issue that happens sometimes after porting your number to a new operator where one operator's database isnt updated properly

    Drop our customer care a private message here with your details and they will sort for you.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


    thanks
    Paul

    That was fast and efficient service. Which operator would be at fault here?

    Thanks Paul


  • #683
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    pirelli wrote: »
    That was fast and efficient service. Which operator would be at fault here?

    Thanks Paul

    Hi Pirelli

    Its generally an issue with the port that causes the problem where the updated central database info about the port doesnt flow to another operator. This results in call routing issues usually just involving that operator. Its not a fault thing, its a technical issue that occurs from time to time with all operators due to the nature of the loosely coupled porting design. Vast majority of ports have no issue and its easily resovled by conatcting either customer care

    regards
    Paul


  • #684
    pirelli
    Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭pirelli


    Tesco Mobile: Paul wrote: »
    Hi Pirelli

    Its generally an issue with the port that causes the problem where the updated central database info about the port doesnt flow to another operator. This results in call routing issues usually just involving that operator. Its not a fault thing, its a technical issue that occurs from time to time with all operators due to the nature of the loosely coupled porting design. Vast majority of ports have no issue and its easily resovled by conatcting either customer care

    regards
    Paul

    Thanks Paul,

    If i ring my mobile phone on my upc home phone, and i get an automated response saying the user must have their mobile phone switched off, however it's there right beside me switched on.

    So i switch my mobile phone off, and back on, and then ring using upc again; and then my phone rings.
    I assume this is a problem with the actual mobile phone.


  • #685
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    pirelli wrote: »
    Thanks Paul,

    If i ring my mobile phone on my upc home phone, and i get an automated response saying the user must have their mobile phone switched off, however it's there right beside me switched on.

    So i switch my mobile phone off, and back on, and then ring using upc again; and then my phone rings.
    I assume this is a problem with the actual mobile phone.

    Hi Pirelli

    I don’t really know what you are talking about. I was referring to the previous customers issue 2 posts up with Vodafone call routing when other routes were working fine - this is a most likely a post porting issue. It bears no relation to what you have just described.

    If you have an issue with your Tesco Mobile account please drop us a private message with your details and one of our reps will be glad to help

    regards
    Paul


  • #686
    pirelli
    Registered Users, Registered Users 2 Posts: 2,876 ✭✭✭pirelli


    Tesco Mobile: Paul wrote: »
    Hi Pirelli

    I don’t really know what you are talking about. I was referring to the previous customers issue 2 posts up with Vodafone call routing when other routes were working fine - this is a most likely a post porting issue. It bears no relation to what you have just described.

    If you have an issue with your Tesco Mobile account please drop us a private message with your details and one of our reps will be glad to help

    regards
    Paul


    I am in the process of doing that Paul with Nokia, it's a technical fault, and I would assume with Nokia not the network.
     
    Then in relation to what I have described:

    I have a tesco mobile phone that is also on tesco mobile network. It doesn't work properly as described above, and as tesco mobile network has had numerous problems, i am enquiring if this fault is related to the network or to the actual phone.

    Briefly: My phone at is switched on, but at random times, and out of the blue incoming calls are not being acknowledged/received by my phone; and instead the caller to my phone is given a phone switched off response. Also i know of each occasion this happens as i go to make a call, and the call won't connect. So i have the switch the phone on and off again.

    I am going to have the phone sent back to be repaired/replaced at a Nokia retailer, but as it is hard to determine what the fault is exactly i am seeking any information i can to assist with fault discovery, and they require an actual fault to diagnose. If however it is network issue, and you are familiar with such an issue or if you have any knowledge of a similar network issue then i would be grateful to learn of it.

    Keep up the good work

    Regards

    Pirelli


  • #687
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    pirelli wrote: »
    I am in the process of doing that Paul with Nokia, it's a technical fault, and I would assume with Nokia not the network.

    Then in relation to what I have described:

    I have a tesco mobile phone that is also on tesco mobile network. It doesn't work properly as described above, and as tesco mobile network has had numerous problems, i am enquiring if this fault is related to the network or to the actual phone.

    Briefly: My phone at is switched on, but at random times, and out of the blue incoming calls are not being acknowledged/received by my phone; and instead the caller to my phone is given a phone switched off response. Also i know of each occasion this happens as i go to make a call, and the call won't connect. So i have the switch the phone on and off again.

    I am going to have the phone sent back to be repaired/replaced at a Nokia retailer, but as it is hard to determine what the fault is exactly i am seeking any information i can to assist with fault discovery, and they require an actual fault to diagnose. If however it is network issue, and you are familiar with such an issue or if you have any knowledge of a similar network issue then i would be grateful to learn of it.

    Keep up the good work

    Regards

    Pirelli

    Hi Pirelli

    It does sound like a phone issue but please contact our care reps with your details and this post and they can check your account to see if there is anything at all that may be relevant to your issue.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    regards
    Paul


  • #688
    mikescandy
    Registered Users, Registered Users 2 Posts: 8 ✭mikescandy


    Hi, I'm having problem with messages (my guess is it's an MMS) coming from a number starting wit 087. My phone (an HTC Wildfire) displays a "Download" button in the message field, but nothing happens. I configured the MMS apn and tried to download the message using mobile data and wifi, but it seems it's not working.
    Any ideas???
    thank you!!!


  • #689
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    mikescandy wrote: »
    Hi, I'm having problem with messages (my guess is it's an MMS) coming from a number starting wit 087. My phone (an HTC Wildfire) displays a "Download" button in the message field, but nothing happens. I configured the MMS apn and tried to download the message using mobile data and wifi, but it seems it's not working.
    Any ideas???
    thank you!!!

    Hi Mike

    Check that the settings are exactly as in line below ( Android Settings Section ). Make sure Data Roaming is on and restart the phone once settings are changed. It will work if settings are correct.

    http://www.tescomobile.ie/helpandsupport/phone-settings.aspx

    regards
    Paul


  • #690
    dSleeper
    Registered Users, Registered Users 2 Posts: 85 ✭✭dSleeper


    Seems to be a problem with data/3g on the network today. Called customer care, and they are aware and working on the problem.


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  • #691
    rordeb
    Registered Users, Registered Users 2 Posts: 222 ✭✭rordeb


    I have been on Tesco mobile for 3 months now and find the 3g experience sub par. Tesco might be using the same O2 network but do Tesco mobile customers get access to the exact 3g service as O2 customers? I find that my 3g reception can drop for no reason and I have to go into my iphone settings to switch on and off 3g - at least twice a day.

    I have used two different iphones in this period so it is not a phone problem. I work in dublin and this is where the issues occur - so O2 reception is not a problem.

    I would use between 2 to 3 gb a month so would be a heavyish user and have found the service to date very frustrating. I never had the same issues on Vodafone and I bet you normal O2 customers don't have this issue either.


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