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Tesco Mobile 3g - Anyone having Problems

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Comments

  • #632
    MisterB
    Closed Accounts Posts: 70 ✭✭MisterB


    Tesco Mobile: Paul wrote: »
    If you set to 2G you will limit your speeds to EDGE only which is around 100kbps whereas on 3G you can get up to 2mbps (usually around 1 mbps)

    You will also limit your data coverage to 2G sites only. You might have a 3G site where you have no 2G coverage.

    Auto is the best value here.

    regards
    Paaul
    Edge - yes; but speed has been good. i.e. the difference has been relatively minor for normal usage, therefore my Edge speed must be very much over the top or else my 3G is a disaster.

    Auto would normally be the choice but could that be leading to increased battery usage, if the unit thinks it should have a better signal and keeps searching for one.
    I should probably get into the routine of switching it off overnight.

    I suppose it all depends upon type of usage and how you want it:
    e.g. reliable connection with limited speed,
    or unreliable connection at a higher speed?


  • #633
    Dan1994
    Registered Users, Registered Users 2 Posts: 79 ✭✭Dan1994


    Tesco Mobile: Paul wrote: »
    Hi Dan

    What phone have you got?

    regards
    Paul

    Hi it's an iphone 2g


  • #634
    2646don
    Closed Accounts Posts: 2 ✭2646don


    I got a 3G micro sim for my iPad 2 but the coverage is practically non-existent. I am located near Cork and the bar at the top of the screen shows a fully extended signal grading followed by "Tesco Mobile E". Occasionally "3G" appears for a few seconds and is then replaced by the "E" again. Has anyone else got this kind of problem ? I have tried many configurations on the iPad all to no avail.
    Regards
    Don


  • #635
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    2646don wrote: »
    I got a 3G micro sim for my iPad 2 but the coverage is practically non-existent. I am located near Cork and the bar at the top of the screen shows a fully extended signal grading followed by "Tesco Mobile E". Occasionally "3G" appears for a few seconds and is then replaced by the "E" again. Has anyone else got this kind of problem ? I have tried many configurations on the iPad all to no avail.
    Regards
    Don

    Hi Don

    We have the same coverage as O2 on their network so if you dont have O2 3G coverage where you are you wont have Tesco Mobile 3G. E stands for edge which is 2G data speeds.

    regards
    Paul


  • #636
    bush
    Closed Accounts Posts: 2,878 ✭✭✭bush


    Internet is pretty much unusable for me latley. Edge and 3g are both really slow at loading pages.


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  • #637
    GIMP
    Registered Users, Registered Users 2 Posts: 1,233 ✭✭✭GIMP


    Ya speeds are ok, pages are very slow to load or usually just time out mainly, full 3g signal. Upload tonight very poor.


  • #638
    2646don
    Closed Accounts Posts: 2 ✭2646don


    Hi Paul,
    Thanks for your reply to my earlier post. I got the iPad about 6 months ago and initially i used a cut-down 2G sim for data which worked fine in the same areas i can't get reception now with the 3G sim. I didn't renew the 2G sim as I was abroad for awhile and i thought the 3G would be a better bet when i purchased the new data bundle. So i don't understand how the reception was better with 2G rather than 3G. Are areas of coverage being up improved all the time?
    Regards
    Don


  • #639
    Kenny Logins
    Registered Users, Registered Users 2 Posts: 9,061 ✭✭✭Kenny Logins


    I'm getting text messages in triplicate today, from Vodafone and 02.


  • #640
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    2646don wrote: »
    Hi Paul,
    Thanks for your reply to my earlier post. I got the iPad about 6 months ago and initially i used a cut-down 2G sim for data which worked fine in the same areas i can't get reception now with the 3G sim. I didn't renew the 2G sim as I was abroad for awhile and i thought the 3G would be a better bet when i purchased the new data bundle. So i don't understand how the reception was better with 2G rather than 3G. Are areas of coverage being up improved all the time?
    Regards
    Don


    Hi Don,

    The enw SIM wont have chanegd your reception options. The new 3G SIM (well new in 2010) has bigger capacity and some features required for 3G network attach. It also had feature enabling wider roaming options when abroad. Coverage is a local thing and unrelated to the SIM. If you want to PM me your location i can take a look to see what 3G coverage is like there on the O2 network.

    regards
    Paul


  • #641
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Kenny Logins wrote: »
    I'm getting text messages in triplicate today, from Vodafone and 02.

    Hi Kenny,

    Can I ask that you log a quick note here to help care resolve for you?

    http://www.tescomobile.ie/contact-us.aspx

    regards
    Paul


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  • #642
    wersal gummage
    Registered Users, Registered Users 2 Posts: 1,663 ✭✭✭wersal gummage


    Have just been monitoring this here without posting.

    Nothing but trouble with tesco mobile data the last month or so. It was fine initally when I moved over (not very long ago at all) but just went really bad and has not improved.

    Rang them but got nowhere - the lady could only tell me they are aware of the problem but have no idea when it might be fixed (approx a fortnight ago).

    Now I notice the last 30 hours or so I'm actually having periods of an hour or so at a time of no coverage at all - I mean just the ability to make, receive calls and texts (put a Vodafone sim in phone and its perfect - so not a phone issue).

    Porting back to Vodafone in the morning. Have put it off longer than I should have.


  • #643
    GIMP
    Registered Users, Registered Users 2 Posts: 1,233 ✭✭✭GIMP


    Paul
    How come you appear to be ignoring the recent posts on this thread and the other Tesco tread regarding the ongoing unresolved speed issue. Clearly the recent changes have not fully resolved what is a very annoying problem for many loyal, patient customers.


  • #644
    Stavro Mueller
    Closed Accounts Posts: 2,673 ✭✭✭Stavro Mueller


    It's getting worse :mad: Connection is timing out tonight. If the speed issue isn't resolved soon, I too will be taking my business elsewhere.


  • #645
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi All

    I am not ignoring posts. I am working with the team on the latest issues being seen since the changes last week and I didn't want to post until there was more concrete information. I seem to be causing frustration when I inform of the changes that are made - clearly download speeds are now much improved and >1mbps is common now where it wasnt before. My experience is that most of the time speeds are good and I am testing in South Dublin, West Dublin and Kildare at various times during the day.

    I do accept that there is still an upload routing issue which is affecting overall experience at certain times. The change last week was not the one that I had been expecting to solve upload routing but it was an interim change made to help the situation (and we do see some small improvements in upload most of the time). We believe it is upload routing that is causing the overall issues that people are seeing with page timeouts and sometimes blocking at peak times. We are working on it as a priority and I will let you know when I have more info. I believe we are very close to resolution.

    I know people want 100% dates and times on this and I wish I could give that but its not the way things work unfortunately (and I have been stung already on this last week by giving out a planned date for a change that didn't come to pass). The engineers working on this plan to have this resolved very shortly.

    I will open a thread in the new Tesco Mobile Talk To forum where we I will update on this issue going forward.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul


  • #646
    GIMP
    Registered Users, Registered Users 2 Posts: 1,233 ✭✭✭GIMP


    Honesty appreciated Paul, you just need to keep the faithful updated, seems like a lot of people are jumping ship because of this.


  • #647
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    GIMP wrote: »
    Honesty appreciated Paul, you just need to keep the faithful updated, seems like a lot of people are jumping ship because of this.

    Thanks Gimp

    Obviously, no one more than we in Tesco Mobile want this resolved quickly for exactly that reason.


  • #648
    madhatter76
    Registered Users, Registered Users 2 Posts: 91 ✭✭madhatter76


    Hi Paul,
    are there any news if one of this upgrades will ever allow me to run a PPTP VPN connection over Tesco mobile?

    I placed a ticket ages ago and this has been dropped nicely by the Support Team.


  • #649
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    madhatter76 wrote: »
    Hi Paul,
    are there any news if one of this upgrades will ever allow me to run a PPTP VPN connection over Tesco mobile?

    I placed a ticket ages ago and this has been dropped nicely by the Support Team.

    There are no data restrictions on Tesco Mobile since Feb 11. We dont block any ports so I dont see why you couldnt run a VPN connection. I regularly use my Tesco Mobile data connection to tether a work VPN for remote access. Can you PM me the details of what you are trying to do and the errors you are seeing?

    regards
    Paul


  • #650
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭purplestar1986


    Hi, Just changed over networks from meteor and can't get on the internet or send any mms. I downloaded the settings from the Tesco website but nothing, I've added the settings myself and still nothing. The phone is Nokia 7230. Any help would be great. Thanks


  • #651
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Did you turn on data roaming? It has to be on because we national roam on O2

    Regards
    Paul


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  • #652
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭purplestar1986


    It's ok, after loads of trying I finally got it. Had to change the "Preferred Access Point" from a Meteor one to a Tesco one. If anyone else is stuck on a nokia phone, I used this as the setting: tescomobile.liffeytelecom.com.

    You need to go to settings > configuration > personal settings > options > add new > access point > access point settings > bearer settings and change the packet data access point to tescomobile.liffeytelecom.com.

    Then go back Config settings > perferred access pt and set the new setting for your tesco internet.

    you can also change the name of your new access point if you want, it doesn't have any affect on the new settings so it's up to yourself if you want to change it or not.

    This was to use Opera Mini by the way, normal internet settings work fine but Opera Mini is just easier to use


  • #653
    du Maurier
    Closed Accounts Posts: 1,198 ✭✭✭du Maurier


    So, the data speeds have improved dramatically for me over the last week or so, but now I my text messages aren't sending. Anyone experiencing this problem?


  • #654
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    du Maurier wrote: »
    So, the data speeds have improved dramatically for me over the last week or so, but now I my text messages aren't sending. Anyone experiencing this problem?


    Hi du Maurier

    Its not a general issue. Likely your SMS service centre address on the SIM/phone has been changed somehow.

    Please contact our rep over in the Tesco Mobile Talk To forum who will help.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul


  • #655
    du Maurier
    Closed Accounts Posts: 1,198 ✭✭✭du Maurier


    Hi Paul.

    Thanks for that.

    I called the Customer Care and they'll schedule a call back from a technician.

    I informed CC that I tried sending a message to my number, which was successful so he intimated that it wasn't an issue with the settings.

    The networks I did try text were on 3 mobile. He also informed me that if I was receiving texts from that network(which I was) that it was a problem on the TM end.

    I suppose I should just wait for the call back, but in the meantime, apart from the forum help, would there be anything else I could troubleshoot regarding the matter?


  • #656
    IrishPsychic
    Registered Users, Registered Users 2 Posts: 98 ✭✭IrishPsychic


    Tesco Mobile: Paul wrote: »
    Hi du Maurier

    Its not a general issue. Likely your SMS service centre address on the SIM/phone has been changed somehow.

    Please contact our rep over in the Tesco Mobile Talk To forum who will help.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul

    Hi Paul,

    Last week ported my Dad over to Tesco on Sunday so was told it would be done Monday so it was done perfect from Vodafone to Tesco,

    My phone number has now been ported over today from Vodafone to Tesco but there is a problem if you ring my number it will ring on the Tesco Sim in the iPhone as it is supposed to do, If you ring from a landline the other phone rings which means it is still connected to Vodafone. I rang Vodafone and they said they were waiting for a second level request from you to get it ported but I didnt have to do this with my Dads I told Vodafone they said they are having issues at the moment.

    I rang Tesco at 17.00 and was speaking to Hulo who could not of been better the only thing was I rang from the Landline and because your service centre is 089 obviously Eircom will charge my Dad now for that call and I will have to pay it I was on for 20 minutes and I forgot I wasnt ringing a cheap number as I had the Vodafone Sim in the iPhone at that stage as it is still active and still is active like and hence why I called your Call Centre, I have mentioned both are active and its all confusing. I am not expecting a refund from you but if you do offer anything for being on the phone from a Landline to you for that amount of time I would be so grateful as it is not my fault I just want to be on your network and 100 working perfect and get rid of Voadafone :)

    I have just spoken to Alan from Vodafone and like I have mentioned he has never heard of this happening but I am hoping it will be all fixed soon he said they are having issue on their end, and I joked with the Tesco Rep just now as I am just off the phone its now 19.30 and I said to her obviously Vodafone cant let me go and she was laughing as was I,


    She has sent the e mail off again to Vodafone the same as what Hulo did so I am hoping it is sorted in the morning 31st May, Fingers crossed,


    If you need to PM me please do so in relation to anything I have just mentioned...

    I also lost the credit on my Tesco Sim when the port took place at 12.13 but Hulo put it back on which was great of him but like I said the Vodafone sim with the same number is still active and anyone ringing me from a Landline gets through to the Vodafone phone and if you ring from a Mobile you get through to the iPhone with the Tesco Sim so apparently its a routing issue or something,


    Best wishes,
    IP


  • #657
    IrishPsychic
    Registered Users, Registered Users 2 Posts: 98 ✭✭IrishPsychic


    IrishPsychic wrote: »
    Hi Paul,

    Last week ported my Dad over to Tesco on Sunday so was told it would be done Monday so it was done perfect from Vodafone to Tesco,

    My phone number has now been ported over today from Vodafone to Tesco but there is a problem if you ring my number it will ring on the Tesco Sim in the iPhone as it is supposed to do, If you ring from a landline the other phone rings which means it is still connected to Vodafone. I rang Vodafone and they said they were waiting for a second level request from you to get it ported but I didnt have to do this with my Dads I told Vodafone they said they are having issues at the moment.

    I rang Tesco at 17.00 and was speaking to Hulo who could not of been better the only thing was I rang from the Landline and because your service centre is 089 obviously Eircom will charge my Dad now for that call and I will have to pay it I was on for 20 minutes and I forgot I wasnt ringing a cheap number as I had the Vodafone Sim in the iPhone at that stage as it is still active and still is active like and hence why I called your Call Centre, I have mentioned both are active and its all confusing. I am not expecting a refund from you but if you do offer anything for being on the phone from a Landline to you for that amount of time I would be so grateful as it is not my fault I just want to be on your network and 100 working perfect and get rid of Voadafone :)

    I have just spoken to Alan from Vodafone and like I have mentioned he has never heard of this happening but I am hoping it will be all fixed soon he said they are having issue on their end, and I joked with the Tesco Rep just now as I am just off the phone its now 19.30 and I said to her obviously Vodafone cant let me go and she was laughing as was I,


    She has sent the e mail off again to Vodafone the same as what Hulo did so I am hoping it is sorted in the morning 31st May, Fingers crossed,


    If you need to PM me please do so in relation to anything I have just mentioned...

    I also lost the credit on my Tesco Sim when the port took place at 12.13 but Hulo put it back on which was great of him but like I said the Vodafone sim with the same number is still active and anyone ringing me from a Landline gets through to the Vodafone phone and if you ring from a Mobile you get through to the iPhone with the Tesco Sim so apparently its a routing issue or something,


    Best wishes,
    IP



    Just got my friend to call me there it is not working it only is Tesco Phones that is able to call me at the minute but the strange thing is only Tesco can call but using the number thats being ported lol so fingers crossed its sorted out soon.


  • #658
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    Pleased to report that data speeds have improved although i still believe there is room for much improvement, speeds should be a lot quicker but it's mush better lately that a few weeks ago


  • #659
    IrishPsychic
    Registered Users, Registered Users 2 Posts: 98 ✭✭IrishPsychic


    jonnny68 wrote: »
    Pleased to report that data speeds have improved although i still believe there is room for much improvement, speeds should be a lot quicker but it's mush better lately that a few weeks ago


    Upload mucccccccch faster just checked now seriously delighted now!!!
    Downlaod is perfect for what I need to use WI FI if you want top speeds I have 3G in places I didnt even have with Vodafone so what an Upgrade :)

    If Paul can just read my other posts now and get my number fixed I will be more over the moon :)


  • #660
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    IrishPsychic wrote: »
    Hi Paul,

    Last week ported my Dad over to Tesco on Sunday so was told it would be done Monday so it was done perfect from Vodafone to Tesco,

    My phone number has now been ported over today from Vodafone to Tesco but there is a problem if you ring my number it will ring on the Tesco Sim in the iPhone as it is supposed to do, If you ring from a landline the other phone rings which means it is still connected to Vodafone. I rang Vodafone and they said they were waiting for a second level request from you to get it ported but I didnt have to do this with my Dads I told Vodafone they said they are having issues at the moment.

    I rang Tesco at 17.00 and was speaking to Hulo who could not of been better the only thing was I rang from the Landline and because your service centre is 089 obviously Eircom will charge my Dad now for that call and I will have to pay it I was on for 20 minutes and I forgot I wasnt ringing a cheap number as I had the Vodafone Sim in the iPhone at that stage as it is still active and still is active like and hence why I called your Call Centre, I have mentioned both are active and its all confusing. I am not expecting a refund from you but if you do offer anything for being on the phone from a Landline to you for that amount of time I would be so grateful as it is not my fault I just want to be on your network and 100 working perfect and get rid of Voadafone :)

    I have just spoken to Alan from Vodafone and like I have mentioned he has never heard of this happening but I am hoping it will be all fixed soon he said they are having issue on their end, and I joked with the Tesco Rep just now as I am just off the phone its now 19.30 and I said to her obviously Vodafone cant let me go and she was laughing as was I,


    She has sent the e mail off again to Vodafone the same as what Hulo did so I am hoping it is sorted in the morning 31st May, Fingers crossed,


    If you need to PM me please do so in relation to anything I have just mentioned...

    I also lost the credit on my Tesco Sim when the port took place at 12.13 but Hulo put it back on which was great of him but like I said the Vodafone sim with the same number is still active and anyone ringing me from a Landline gets through to the Vodafone phone and if you ring from a Mobile you get through to the iPhone with the Tesco Sim so apparently its a routing issue or something,


    Best wishes,
    IP

    Hi IrishPsychic

    This sounds like a routing issue that will need some intervention from one of your previous operators. Please contact our rep in the Talk To forum who can help you or PM Tesco Mobile: Reps with your details

    http://www.boards.ie/vbulletin/forumdisplay.php?forumid=1542

    regards
    Paul


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  • #661
    IrishPsychic
    Registered Users, Registered Users 2 Posts: 98 ✭✭IrishPsychic


    Tesco Mobile: Paul wrote: »
    Hi IrishPsychic

    This sounds like a routing issue that will need some intervention from one of your previous operators. Please contact our rep in the Talk To forum who can help you or PM Tesco Mobile: Reps with your details

    http://www.boards.ie/vbulletin/forumdisplay.php?forumid=1542

    regards
    Paul


    Have PM you with details Paul I kinda just hope it will be sorted out ASAP as when someone from Tesco rings me the 086 number rings but anyone else gets through to the old sim card which is Vodafone all details have been sent in PM.

    Thanks once again.


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