Meteor's Disgraceful Customer service.

vicM · 09-09-2011 12:01am

wobbles wrote: »

The office in Parkwest is Meteors own staff, so they will always get better training. The prepay department is in waterford but is outsourced.

Nope,Both Parkwest and waterford are outsourced, a contract that has served its course and will not be renewed come November or something.
The Parkwest crowd would be dealing with Billpay and also have the Credit control, admin etc

vicM · 09-09-2011 12:03am

Kitty_Ears wrote: »

.

The Waterford floor takes both Pre Pay and Bill Pay calls FYI.

Waterford would only take billpay calls if the centre in Parkwest is jammed and the queue exceeds a certain threshold

Loveless · 09-09-2011 12:24am

Was trying to cancel a phone within the cool-off period. Two years of solicitors letters before they'd F&*k off. Don't EVER go next or near them.

Meteor are the biggest shower of b@stards on the planets!

cataclysm · 14-09-2011 7:03pm

freakwencydb wrote: »

Thats great news that Meteor are teminating their contract with Rigney Dolphin in Waterford,I would never wish anyone to loose their job but theres a few very nasty individuals in that place who deserve their fate.
Hopefully Meteor will move to a different part of the country and attract a better calibre of person to work for them .
That part of the SE where they are located does not seem to produce people with even a modicum of common sense and manners.

Thats utter bull!
People down there are losing their jobs to another part of the country after the talk talk ordeal?
And all you can say is good riddance!
seriously most customers of meteor are nothing but spoilt brats who didnt get their own way because they arsed up their bill or they never read the terms and conditions of an offer
Its the truth you walk into a store and theres people shouting and screaming like wild animals over their own mistakes! i feel sorry for who ever is going to be in the new call centre to deal with the likes of you!

Chi Force · 15-09-2011 1:16pm

most customers of meteor are nothing but spoilt brats who didnt get their own way because they arsed up their bill or they never read the terms and conditions of an offer

Its the truth you walk into a store and theres people shouting and screaming like wild animals over their own mistakes! i feel sorry for who ever is going to be in the new call centre to deal with the likes of you!

I take exception to that and I'm sure many other people here do too. My issue with Meteor had nothing to do with me. Their truly awful customer service when faced with a functional fault in something they sold was the problem. While I don't, under any circumstances, condone yelling at or being agressive towards staff on a phone or in a store (and have certainly never done any shouting and screaming like a "wild animal" myself), I certainly understand the frustration of customers when faced with the sort of customer-averse service I received and that has been mentioned throughout this thread. Sure, people could maybe be a little more civil sometimes, but that applies to staff too.

I have also heard staff in many of the places where I have worked in the past complain that a customer was being horrible when they were merely making a complaint. Assertive is not the same thing as aggressive. No one likes to be told that they, or their company, is wrong, but it is the responsibility of customer service representatives to listen and, where the complaint is reasonable (and in many cases backed by statute) to see that the correct procedure is followed in a timely fashion. Having to contact a company numerous times with the same complaint, not having your calls returned as promised, not fixing a fault the first time, rudeness or apathy on the part of staff and all other behaviour aimed at denying a customer their rights is wholly unreasonable and there is no excuse. Meteor customer service had so much going for it at the beginning and it's such a pity things have gone so badly wrong. They can't blame the customers for that.

bellsx · 17-09-2011 1:16am

doleman2010 wrote: »

Meteor customer care is based in Waterford, its an outsource outfit run By a crowd called Rigney Dolphin. They are a call centre that handle business for many organisations , including COMREG and the NATIONAL CUNSUMER AGENCY.
They really do excell themselves in alienating customers , They are without doubt the rudest and most ignorant people you will ever come across.
If youve a complaint go to Meteors head office in Dublin and deal with them directly , thats what i had to do to get a problem sorted, The Chvs from Ballybeg are not worth talking to.

I wish ye would all take into consideration what the agents go through.. fair enough its a part of the job but theres not much jobs out there is there?

Put it this way.. who would you prefer to help? -
An irrate customer screaming down the phone and wont listen to a word you say??
Or a calm and patient customer??
Its hard to be nice to someone who is treating you like pure **** day in day out..

When meteor moves to Cork god help the customers because for the first few weeks the new agents wont have any experience with the systems....

pleasant Co. · 17-09-2011 9:49am

bellsx wrote: »

When meteor moves to Cork god help the customers because for the first few weeks the new agents wont have any experience with the systems....

So they'll be at the current level straight off the bat then :pac:

bellsx · 17-09-2011 10:16am

Mactard wrote: »

So they'll be at the current level straight off the bat then :pac:

Haha well if you think its bad now i cant imagine what it will be when it moves!!

pleasant Co. · 17-09-2011 10:21am

bellsx wrote: »

Haha well if you think its bad now i cant imagine what it will be when it moves!!

Nah, I was only joking, I've been quite lucky with meteor and anytime I've had a problem it's been sorted over the phone within ten minutes.

17-09-2011 10:26am

Surely they warn you when you top up that it is a non-refundable transaction, right?

I've only ever had good dealings with Meteor and have been a customer with them practically since they first arrived.

bellsx · 17-09-2011 10:32am

cataclysm wrote: »

Thats utter bull!
People down there are losing their jobs to another part of the country after the talk talk ordeal?
And all you can say is good riddance!
seriously most customers of meteor are nothing but spoilt brats who didnt get their own way because they arsed up their bill or they never read the terms and conditions of an offer
Its the truth you walk into a store and theres people shouting and screaming like wild animals over their own mistakes! i feel sorry for who ever is going to be in the new call centre to deal with the likes of you!

I couldnt of said it better myself!!!! so true...

bellsx · 17-09-2011 10:33am

Mactard wrote: »

Nah, I was only joking, I've been quite lucky with meteor and anytime I've had a problem it's been sorted over the phone within ten minutes.

haha oh right sorry!! thats good so!:)

honeyx · 17-09-2011 10:39am

Mactard wrote: »

Nah, I was only joking, I've been quite lucky with meteor and anytime I've had a problem it's been sorted over the phone within ten minutes.

Its all the supervisors fault! RIOT!!!!!!!

honeyx · 17-09-2011 10:54am

cataclysm wrote: »

Thats utter bull!
People down there are losing their jobs to another part of the country after the talk talk ordeal?
And all you can say is good riddance!
seriously most customers of meteor are nothing but spoilt brats who didnt get their own way because they arsed up their bill or they never read the terms and conditions of an offer
Its the truth you walk into a store and theres people shouting and screaming like wild animals over their own mistakes! i feel sorry for who ever is going to be in the new call centre to deal with the likes of you!

I totaly agree

Chi Force · 17-09-2011 11:49am

The level of aggravation and anger of the customers may be directly proportional to the number of times they have to contact customer services only to be told that they'll receive a call back or that the person on the other end of the phone can't do anything and has to find a manager. In my experience, people don't usually start off angry, particularly with relatively small (but not unimportant) issues. As things progress, it becomes about the terrible service rather than the original problem. Sort out the problem first time and there will be far less frustration-related anger in general.

honeyx · 17-09-2011 1:06pm

Chi Force wrote: »

The level of aggravation and anger of the customers may be directly proportional to the number of times they have to contact customer services only to be told that they'll receive a call back or that the person on the other end of the phone can't do anything and has to find a manager. In my experience, people don't usually start off angry, particularly with relatively small (but not unimportant) issues. As things progress, it becomes about the terrible service rather than the original problem. Sort out the problem first time and there will be far less frustration-related anger in general.

Customer care are set certin policies in which the that to oblige to. I am reading everyone hear giving out about customer care agents , about how they wont alow them to speak with a manager, but no one understands that it isnt customer carse fault if a manager wont come to the phone. Yes customer care should not refuse for a manager to come to the phone, but when a manager refuses to come... there is nothing customer care can do. You all need to cop on if anything you should be giving out about the managers, after all.... there the ones running the place. customer care are told what to do , and they do it.

foggy_lad · 17-09-2011 1:34pm

honeyx wrote: »

Customer care are set certin policies in which the that to oblige to. I am reading everyone hear giving out about customer care agents , about how they wont alow them to speak with a manager, but no one understands that it isnt customer carse fault if a manager wont come to the phone. Yes customer care should not refuse for a manager to come to the phone, but when a manager refuses to come... there is nothing customer care can do. You all need to cop on if anything you should be giving out about the managers, after all.... there the ones running the place. customer care are told what to do , and they do it.

indeed that is why I gave up ringing any customer care lines as they are just a way to ignore customers, now I send an email and another in 48hours if the first has not been acted upon and if nothing is done I send a final email marked with Formal Complaint in the subject line then wait ten days and contact the relevant regulatory body.

Chi Force · 17-09-2011 1:48pm

Keep in mind that we're complaining about customer care overall. Whether or not a front line agent can get find a manager is nothing to do with the customer. The only thing that matters to us is the care we receive.

If a manager won't come to the phone and things can't get sorted, it's the company's problem and customers have every right to feel aggrieved by that. The company needs to fix things internally or the turnover of front line staff is going to keep increasing because their job is made more difficult by the company, not the customers. Everyone knows that a problem is not a front line agent's fault unless they are rude or apathetic or purposefully and needlessly unhelpful but their job is still to find a way to solve the problem. Customers don't care who does that as long as it's done. If it's not, then customer service representatives can expect angry customers and more threads like this.

cataclysm · 18-09-2011 1:07pm

Chi Force wrote: »

The only thing that matters to us is the care we receive.

So basically no one gives a rats unless their problem is fixed? Kind of a terrible thing to admit but hey its true people who call have problems and half the time they like to make the agents suffer because their problem was fixed but they didnt like how.

Chi Force wrote: »

If a manager won't come to the phone and things can't get sorted, it's the company's problem and customers have every right to feel aggrieved by that.

Most of the time an agent has done their job but again the customer doesnt like the answer and expects a manager to fix everything! People think because their now speaking to a manager what they say HAS to be true even though its the same thing an agent said?

Chi Force wrote: »

because their job is made more difficult by the company, not the customers.

This is the best part

(some) customer dont like what they've been told by one agent, hangs up, calls again gets someone else. same thing repeated and the customer then has a rant and a rave about that agent doing a monkeys job that they are uneducated and that they will achieve nothing in life?
Cant see how thats the companys fault.
yes SOME customer should feel angry at something but they shouldnt make an agent who's only doing their job feel worthless.

I made these examples as pure examples. I dont think its fair that people keep encouraging the abuse on agents for doing their job. People on this thread wouldn't survive an hour in Customer care

Chi Force · 18-09-2011 4:01pm

Well as your reply was clearly carefully considered (if a tad/significantly presumptuous), I will repay the courtesy.

We'll start off with your last statement.

cataclysm wrote: »

People on this thread wouldn't survive an hour in Customer care

I have been part of the customer care team for three large retailers and I've worked in one market research call centre. Please don't assume ignorance on my part of how things are.

cataclysm wrote: »

So basically no one gives a rats unless their problem is fixed? Kind of a terrible thing to admit but hey its true people who call have problems

Decontextualising what I've said is unhelpful and makes your argument seem weaker. I prefaced what I said by saying that the poor system management/lack of communications between strata etc of customer care sections is not the customer's problem. There is no reason why it should be.

cataclysm wrote: »

half the time they like to make the agents suffer because their problem was fixed but they didnt like how.

Not sure where to start with this one but here goes... I doubt very much that people calling up half the time or half the people calling up all the time are doing so to "make the agents suffer". I neither stated nor implied in my last or any other post that it's ok to "make the agents suffer". I also have my reservations about your assertion regarding problems being fixed in an unsatisfactory manner. I don't think that's the case. It was a relief to finally, finally get my money back from Meteor as the whole issue was a drain on my energy, my time and my money. After that, I didn't want to speak to anyone from Meteor about anything. Ever. That's why I changed network. I don't know of anyone, (though I'm quite sure there are people who have nothing better to do with their time - certainly not enough to amount to half the calls received at any customer care centre I've ever heard of), who has any desire to spend cumulative hours on the phone, many of which are spent on hold in many cases, only to be passed from one operative to the next to the next, just so they can make someone suffer. I imagine that the vast majority of people have a grievance to sort out and would very much prefer not to have to.

cataclysm wrote: »

Most of the time an agent has done their job but again the customer doesnt like the answer and expects a manager to fix everything! People think because their now speaking to a manager what they say HAS to be true even though its the same thing an agent said?

The agent's job, certainly when I was one, was to care for the customer and to sort the problem out or find someone who could. I'm pretty sure that hasn't changed. I would prefer not to have to speak to a manager. I would prefer not to have the problem to begin with but if I do, I have a right to have it sorted out. Believe me, I put no particular faith in authority in that setting. The reason I ask for or am referred to a manager is if I need something that only they can authorise, if I wish to make a complaint about the staff member I am/was dealing with (and there are genuine and reasonable reasons for doing this), or if I wish to make a complaint about another manager. In the case of Meteor, I had a case in the SCC pending and was told specifically to ask for a manager. I don't care if the painter or the office goldfish answers the phone, as long as my problem is fixed.

cataclysm wrote: »

(some) customer dont like what they've been told by one agent, hangs up, calls again gets someone else. same thing repeated and the customer then has a rant and a rave about that agent doing a monkeys job that they are uneducated and that they will achieve nothing in life? Cant see how thats the companys fault.

There are ignorant and unreasonable people in all walks of life. I have never said anything like that to someone. I doubt very many people have.

I hold up my hands and confess that I've tried the tactic of calling a place twice, only last week with BOI and I've done the same thing with Meteor and any amount of other companies. It's very often successful. It comes down to communication and style of management and is an internal issue. Again, not the problem of the customer. It's human nature to try to get what you want and it won't stop so long as the company isn't following a single coherent policy.

For good measure, I repeat, the rude, ignorant behaviour is unacceptable. I doubt anyone here would say otherwise.

cataclysm wrote: »

yes SOME customer should feel angry at something but they shouldnt make an agent who's only doing their job feel worthless.

I disagree, customers should not feel angry about anything connected to your company, (or if they do, not for very long), including the product or care they have received. That's what customer care is for. And at least some of the time, it's the customer who is left feeling worthless. Neither party should feel that way.

Sponge Bob · 09-11-2011 9:10pm

The Meteor Billpay or eMobile (or both but certainly eMobile) is gradually being moved to Cork (or Cork and Limerick) and the transition period while they get the new call centre(s) up and running and wind down the old one has actually resulted in eircoms mobile customer care being even MORE shambolic than it was a few months ago.

Dunno what they are doing with Prepay.

cherryman · 11-11-2011 1:25pm

Yes, Meteor must be the worst for customer service. The agents are mechanical, rude, ignorant and just want to get you off the line. Only way to deal with that is to go to the competition. Cherryman

Africa · 11-11-2011 4:41pm

Absolutely terrible. Apart from their constant looping call menus, I have had 6 emails ignored and hung up twice by staff.

Awful. Wish I didnt have to deal with them, but do due to friends.

Meteor; get your friekin act together.

jonnny68 · 16-11-2011 11:36pm

I seriously cant wait to leave this shambolic network when my credit runs out, i rang them this morning and was amazed when i got through pretty much straight away given the chronic long delays people are experiencing, the representative said my free call credit which i get every month would be applied within a half an hour, 4 hours later and no call credit so i called back and was cut off after about 16 mins, 7 more times from then up to about a half an hour ago i called 1747 and was on hold from various times ranging from 14 to 22 minutes and each and every time i was cut off and charged 15 cents every time for calling, i think they are cutting off people on purpose, i hear there may be job losses because supposedly Meteor are moving their customer service to India (cheap labour) so the staff couldn't care less and whilei have sympathy for anyone losing their job this is absolutely no excuse for this level of pathetic customer service, if they do actually move their operation to India that will be even worse for customers, ive dealt with Indian call centres before and while they are generally a lot more courteous than Irish trying to understand them can be a nightmare and frustrating.

I've dealt with some bad companies before when it comes to customer service but i think Meteor takes some beating, absolutely shocking, ive been a customer for years but can take no more and im finished when the credit runs out.

kensutz · 16-11-2011 11:40pm

jonnny68 wrote: »

i think they are cutting off people on purpose, i hear there may be job losses because supposedly Meteor are moving their customer service to India (cheap labour) so the staff couldn't care less and whilei have sympathy for anyone losing their job this is absolutely no excuse for this level of pathetic customer service, if they do actually move their operation to India that will be even worse for customers, ive dealt with Indian call centres before and while they are generally a lot more courteous than Irish trying to understand them can be a nightmare and frustrating.

You obviously have no clue at all.

jonnny68 · 16-11-2011 11:43pm

kensutz wrote: »

You obviously have no clue at all.

Thank you for your thought provoking answer you have excelled yourself mate,

christ almighy what sort of muppet are you, are you an apologist for this shambolic company:rolleyes:

kensutz · 16-11-2011 11:46pm

jonnny68 wrote: »

Thank you for your thought provoking answer you have excelled yourself mate,

christ almighy what sort of muppet are you, are you an apologist for this shambolic company:rolleyes:

They are not moving to India so you're obviously in the wrong. Wherever you got that idea from is full of bull. Also there's quite a few threads about Meteor where they state what's happening to the CSR side of things. Oh and reported

dudara · 16-11-2011 11:48pm

kensutz and jonnny68 This sort of bickering is not acceptable. Stick to the consumer issue at hand.

dudara

jonnny68 · 16-11-2011 11:54pm

dudara wrote: »

kensutz and jonnny68 This sort of bickering is not acceptable. Stick to the consumer issue at hand.

dudara

i was before this Meteor apologist came on and tried to be smart.

ive said enough on the subject anyway, shambolic company.

saa · 16-11-2011 11:59pm

meteor aka eircom
and the customer service line use to be free, and there use to be customer service.

Why am I still with this horrible horrible network.

whats_happenin · 17-11-2011 12:24am

jonnny68 wrote: »

I seriously cant wait to leave this shambolic network when my credit runs out, i rang them this morning and was amazed when i got through pretty much straight away given the chronic long delays people are experiencing, the representative said my free call credit which i get every month would be applied within a half an hour, 4 hours later and no call credit so i called back and was cut off after about 16 mins, 7 more times from then up to about a half an hour ago i called 1747 and was on hold from various times ranging from 14 to 22 minutes and each and every time i was cut off and charged 15 cents every time for calling, i think they are cutting off people on purpose, i hear there may be job losses because supposedly Meteor are moving their customer service to India (cheap labour) so the staff couldn't care less and whilei have sympathy for anyone losing their job this is absolutely no excuse for this level of pathetic customer service, if they do actually move their operation to India that will be even worse for customers, ive dealt with Indian call centres before and while they are generally a lot more courteous than Irish trying to understand them can be a nightmare and frustrating.

I've dealt with some bad companies before when it comes to customer service but i think Meteor takes some beating, absolutely shocking, ive been a customer for years but can take no more and im finished when the credit runs out.

They are not moving to India they are moving to cork

booboo88 · 17-11-2011 10:17pm

saa wrote: »

meteor aka eircom
and the customer service line use to be free, and there use to be customer service.

Why am I still with this horrible horrible network.

Then change?
Simples.
I had to ring them the other day as my blackberry sub hadnt cancelled like the text said, so it took 9.99eur credit, I rang them, on the automated system, it said theyre having issues with the phone and there will be longer holding times. Didnt bother me,
and guy I was talking to brian was his name, lovely couldnt have done anymore. had it sorted in two minutes

whats_happenin wrote: »

They are not moving to India they are moving to cork

same difference some might say

do you know when and where exactly?

whats_happenin · 17-11-2011 11:09pm

booboo88 wrote: »

saa wrote: »

meteor aka eircom
and the customer service line use to be free, and there use to be customer service.

Why am I still with this horrible horrible network.

Then change?
Simples.
I had to ring them the other day as my blackberry sub hadnt cancelled like the text said, so it took 9.99eur credit, I rang them, on the automated system, it said theyre having issues with the phone and there will be longer holding times. Didnt bother me,
and guy I was talking to brian was his name, lovely couldnt have done anymore. had it sorted in two minutes

whats_happenin wrote: »

They are not moving to India they are moving to cork

same difference some might say
do you know when and where exactly?

Yes I do

booboo88 · 17-11-2011 11:15pm

whats_happenin wrote: »

Yes I do

care to enlighten us??

Linguo · 19-11-2011 5:51pm

My boyfriend and I had an awful time recently trying to get our free texts activated and customer service either didn't answer at all or would randomly answer within 20 seconds, it's very hit and miss.

We dealt with their Twitter Customer Service Feed and they were a lot more helpful and although it took way too long fair play to the Twitter person they got it sorted and apologised profusely.

Still, it's making us have a long hard think about whether it's worth skipping across to a different provider if they're offering similar deals...

booboo88 · 19-11-2011 7:54pm

meteors fair usage policy is alot higher though

ch750536 · 20-11-2011 11:03am

Moved to them a few days back, have to agree, the service is very poor. Took at least 5hrs on the phone to get my number switched. Constant disconnects.
May stay with them unless I have issues.

ibarelycare · 23-11-2011 2:54pm

I've been with Meteor for years and have had some problems with their customer service over the years. I am in contract until January but the tariff I was on was ridiculous compared to the ones that are out at the moment (€50 a month, 300 minutes, free Meteor to Meteor calls and texts, no data, no free texts to other networks) and my bills were costing about €100 a month. Rang up last night to see if there was anything they could do, just chancing my arm. The girl told me to ring back today and they have changed my tariff to the Smart Light one (€50 for 400 minutes, free Meteor to Meteor, unlimited free texts and 2gb data). It's going to make such a difference to my bills, I was delighted with them. Fingers crossed everything goes smoothly now!!!

Africa · 23-11-2011 3:40pm

Suprise suprise, still not sorted, still no reply, still cant through on the phones.
What I wrote to them today:

Email wrote:

I am seriously considering taking my business elsewhere. The customer service has been appalling, and unquestionably the worst I have ever experienced from any company in this day and age. If you dont appreciate your customers or even have the decency to provide some kind of constructive reply, then why should I be a customer of yours? This has gone on so much longer than it should have, and ive been told to contact someone else SO many times.

So now Im forwarding this to all I was asked to; what is going on with my order, why was it cancelled, and why was I charged and not refunded the administration charge? You have cost me money with your non answering 'customer care' line, as well as having to buy more credit on my PAYG account as I had ordered this well in time for an international trip which would have saved money again.

I truly am appaled by your service at the moment. I am seriously considering taking my business elsewhere. I request that this is sorted asap by a senior staff member.

If you missed what happened, tried to sign up to Bill Pay Lite, they took the 1 euro admin charge and didnt refund it when they cancelled it a day later. Cannot get an answer as to why it was cancelled or why it wasnt refunded. This is 20 days later now from the first email sent to them to find out whats going on. Given up on the phone after today as well.

whatanidiot · 22-12-2011 1:24pm

Ive had a major bustup with meteor due to the lack of help and absolute ignorance of not one but two of their employees in the Waterford branch. Having ordered a phone online and waiting over a week for it to still not even be dispatched I went into the shop on Tues and dealt with the first 1. She didnt want anything to do with me once she realised I wasnt looking to buy a phone off her....basically was told it wasnt her problem. Then again went in Weds evening. At this stage I was pretty upset as Im not from Waterford and was stuck here until I got the phone. I was 100% nice and just asked what her opinion was in what I should do. She informed me that the online shop had nothing to do with them....fair enough but that wasnt what Id asked. She fobbed me off by telling me to ring customer service in the morning because I quote "its all kids in now so you won't get any help". I told her Id been on hold for nearly 20 minutes already that day and couldn' t afford to spend more credit....she literally sniggered and said "thats not possible, they charge 15 cent a call".
Needless to say I was getting pissed off with her attitude and said I know the credits gone because I hung up and checked...all i got again was"its not possible so..." and she started looking for the number for me to ring (which she could't find).
I then asked her if they had the phone in stock as its an xmas pressie and I cant go home without it. She told me they might have one or two upstairs but they'll prob be gone by the following day because in her words with a big stupid grin "it is Christmas week you know". I said if I rang and canceled the phone online and she again sniggerd and said "your not gonna have it for xmas...it takes 5 working days to get a refund". I asked how much the phone was instore as I know its more expensive and she quoted off a price as 300e when I paid 350e online....I just gave up there and then. They haven't a clue and just don't care.
The good news is the phone came day so off home for me for xmas at last :-)

cataclysm · 23-12-2011 9:21pm

Meteor's NEW customer service isnt as good as the old one.

Called up to pay my bill and was just told I cant do it over the phone with my credit card and that I should go into a store because its less hassle on my behalf??

Not even a helpful idea!

Went to the store stood there for about two minutes and left because its soo busy!

They need to get their act together!

SteoL · 23-12-2011 10:30pm

cataclysm wrote: »

Meteor's NEW customer service isnt as good as the old one.

Called up to pay my bill and was just told I cant do it over the phone with my credit card and that I should go into a store because its less hassle on my behalf??

Not even a helpful idea!

Went to the store stood there for about two minutes and left because its soo busy!

They need to get their act together!

Can you not pay it online? Seems the most sensible option to me.

cataclysm · 28-12-2011 8:54pm

SteoL wrote: »

Can you not pay it online? Seems the most sensible option to me.

I dont have access to the internet 24/7

Makes more sense to pay over the phone doesnt it???

SteoL · 29-12-2011 12:07am

cataclysm wrote: »

SteoL wrote: »

Can you not pay it online? Seems the most sensible option to me.

I dont have access to the internet 24/7

Makes more sense to pay over the phone doesnt it???

You were online 5 days ago.......and tonight........:

R0bb01987 · 24-05-2012 11:09pm

Ive been with them a few years now and found my bills were high, they rang me up and signed me up for the smart 50 plan with free texts to any network. the bills were what I expected then I got a text in March with my bill balance which was odd. The bill was twice what it normally was. I rang up and they said my texts to any network was a gimmick for a year and ran out (bearing in mind the contract was 18 month). I was then told I could have had them added onto the plan for €10 extra a month. The main reason I was annoyed was they send you messages for everything else yet this coming to an end wasnt referred to me.

So I decided to register a complaint. I went onto their website and used the complaint form. got a message saying I would receive an acknowledgement and my complaint would be dealt with in 5 working days. no acknowlegment and no response. I then faxed and posted my complaint and kept a copy of the fax confirmation. 5 days later I got a call saying we have received your complaint and you will get a response in 5 to 10 working days. on the tenth working day I rang to see if it was being dealt with and the chap on the phone has no idea why I was calling etc etc. I was told I would get a phonecall the nect day from a manager. two days later I got a phonecall from the customer service line and when I answered I was on hold then put throught to someone who thought I rang him. went mad and found ot someone rang me and put me straight through to this guy as a joke. in fairness to him wasnt his fault bt after a month It was taking the p*ss. I raised my issue with Comreg and got a phonecall from the rudest person ive ever spoke to in Meteor, he went through the options etc and I asked for an email or letter to confirm it as everytime you ring they have no clue, he said I wouldnt get either and if I wanted my file and their internal notes I would have to pay €6,40. So ive gone back to Comreg and the case is on going still.

Needless to say I will b moving network however I will get this dealt with just because ive wasted so much time with it.

I use to work in a call centre so I know whats its like getting crap calls one after the other however all 5 people ive spoken to over this all have an attitude which their is no excuse for.

Sponge Bob · 25-05-2012 1:41pm

Looks like you are dealing with head office staff, in Dublin Robbo. You will eventually prevail , keep poking Comreg though. !!!!

blackbelt2012 · 14-11-2012 3:01am

i work in meteor and if some one was really pissd off about 20 euro, i wud just giv it to them, ha

blackbelt2012 · 14-11-2012 3:07am

ok i work in meteor and ye should know the training was appalling. we are encouraged to get customer's off the phone as quick as possible because we are judged on our average handling time of each call. i feel bad for customer's wt evenho ring to complain about how the company works because the complaints never go anywhere, don't waste ye're time seriously.

blackbelt2012 · 14-11-2012 3:09am

oh god i cant believe i hav to go bak there tomoro

blackbelt2012 · 14-11-2012 3:16am

Oh ya and read the terms and conditions on everything ESPECIALLY if u are a bill pay customer or using data on ur phone, 9/10 problems customer's have are their own fault (i mean, technically, like legally their own fault, obviously it's totally understandable that ye would be mislead by the extremely misleading advertising)

Also "unlimited" never actually means unlimited in Meteor (for internet, etc.) Same with most places i suppose

I would never bother being on Billpay, the bill almost always goes over the advertised amount

Meteor's Disgraceful Customer service.

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