Has anyone ever bought from Elara online computer hardware store?

the_syco · 06-10-2011 07:31PM

3010 wrote: »

Like I have said repeatedly, I did check, I was advised by Elara it would work on a Mac, so I bought it in good faith.

This is the product they recommended that I buy for my Mac

http://www.elara.ie/productdetail.aspx?productcode=ECE1904334

What version of MAC? Elara says it supports Apple MacOS X 10.3 - 10.5 and there is a driver for 10.6 on the ASUS site.

Also, does it detect any device when you plug it in? Is there a MAC equal of device manager that detects stuff when you plug in any device, and if so, what comes up when the device is plugged in? This may help me troubleshoot the problem.

06-10-2011 08:31PM

the_syco wrote: »

What version of MAC? Elara says it supports Apple MacOS X 10.3 - 10.5 and there is a driver for 10.6 on the ASUS site.

Also, does it detect any device when you plug it in? Is there a MAC equal of device manager that detects stuff when you plug in any device, and if so, what comes up when the device is plugged in? This may help me troubleshoot the problem.

Hi, it's Mac OS 10.3.9

When I go to run WPS I get the message "No PBC AP available" and then "WPS Eap process failed".

any help greatly appreciated!

the_syco · 06-10-2011 08:56PM

3010 wrote: »

When I go to run WPS I get the message "No PBC AP available" and then "WPS Eap process failed".

Did you press the WPS button on your router, or does your router have a WPS button?

Digits · 06-10-2011 09:07PM

Anyone know if dabs.ie are safe? Anyone ever used them before?

CaSCaDe711 · 06-10-2011 09:17PM

3010 wrote: »

Like I have said repeatedly, I did check, I was advised by Elara it would work on a Mac, so I bought it in good faith.

This is the product they recommended that I buy for my Mac

http://www.elara.ie/productdetail.aspx?productcode=ECE1904334

Learnt earlier they're a nightmare to get up and running :rolleyes:

TheBunk1 · 06-10-2011 09:34PM

My experiences with Elara have been all good tbh. I'd say I've bought around €1000 worth of stuff in the last few years and never had any problems. Easy to deal with, decent prices and fast delivery.

06-10-2011 09:35PM

the_syco wrote: »

Did you press the WPS button on your router, or does your router have a WPS button?

yeah, there is a button on it. I pressed it and nothing really happened.

Lab_Mouse · 06-10-2011 10:03PM

I've bought off elara a good few times.never had a problem.

then again i know what im at and what level of knowledge i have,so never had an issue installing anything.

google is your friend:D

google the specs,google your set up and especialy google the issue's with macs.overpriced pieces of sh1t:pac::pac:they look nice,feel nice and thats about it

F-Stop · 06-10-2011 10:40PM

Have you called Asus and gone through the trouble shooting yet?

the_syco · 06-10-2011 11:37PM

3010 wrote: »

yeah, there is a button on it. I pressed it and nothing really happened.

When you pressed the button, and you then started the WPS wizard, the error then came up? It looks like the adapter is not seeing the router. Could you ensure that they are right next to each other, to ensure maximum chances of it working, please?

Zith · 07-10-2011 10:41AM

Digits wrote: »

Anyone know if dabs.ie are safe? Anyone ever used them before?

Bought twice off them recently. They have good prices but the delivery was loooong. Ignore the estimated dates. Both times it took a minimum of a week after dispatch.

07-10-2011 12:13PM

F-Stop wrote: »

Have you called Asus and gone through the trouble shooting yet?

I am emailing them but only got one reply so far. not sure if they have a live chat facility.

07-10-2011 12:14PM

the_syco wrote: »

When you pressed the button, and you then started the WPS wizard, the error then came up? It looks like the adapter is not seeing the router. Could you ensure that they are right next to each other, to ensure maximum chances of it working, please?

sorry, I don't mean to sound dumb, but when you say router do you mean the UPC box? The problem is it's in my living room and my Mac is a few rooms away...

07-10-2011 12:15PM

the_syco wrote: »

When you pressed the button, and you then started the WPS wizard, the error then came up? It looks like the adapter is not seeing the router. Could you ensure that they are right next to each other, to ensure maximum chances of it working, please?

and another silly question - do they need to be beside each other? I thought as it's wireless the USB adapter and the UPC box can be in separate rooms. thanks in advance.

the_syco · 07-10-2011 12:44PM

3010 wrote: »

and another silly question - do they need to be beside each other? I thought as it's wireless the USB adapter and the UPC box can be in separate rooms. thanks in advance.

Yes, but as you're having problems, it's advisable to have them next to each other, to see if they connect. If they're next to each other and can't connect, possible hardware problem. If far away, and can't connect, could be something in between. For troubleshooting, have them next to each other.

07-10-2011 12:57PM

F-Stop wrote: »

Have you called Asus and gone through the trouble shooting yet?

they only have email support for their components

Elara: Kin · 07-10-2011 01:39PM

3010 wrote: »

they only have email support for their components

They have and Irish hotline number here.

http://support.asus.com/Hotlines.aspx?SLanguage=en

07-10-2011 01:43PM

the_syco wrote: »

Yes, but as you're having problems, it's advisable to have them next to each other, to see if they connect. If they're next to each other and can't connect, possible hardware problem. If far away, and can't connect, could be something in between. For troubleshooting, have them next to each other.

great thanks, I'll try it later when I'm back from work.

07-10-2011 01:51PM

Elara: Kin wrote: »

They have and Irish hotline number here.

http://support.asus.com/Hotlines.aspx?SLanguage=en

I just called them. They don't do any tech support for USB adapters either by phone or on live chat, but hey told me to return it to Elara and you would give me a refund or another adapter.

I have just received an email from the company's online support and will try the measures they suggested, but if that doesn't work I will have to return it to you and hopefully you will be able to refund it for me.

Thanks

Elara: Kin · 07-10-2011 01:55PM

3010 wrote: »

I just called them. They don't do any tech support for USB adapters either by phone or on live chat, but hey told me to return it to Elara and you would give me a refund or another adapter.

I have just received an email from the company's online support and will try the measures they suggested, but if that doesn't work I will have to return it to you and hopefully you will be able to refund it for me.

Thanks

Yes, just fill in the returns form in your account menu and forward the support email to returns at elara.ie and we will process that for a refund.

the_syco · 07-10-2011 03:44PM

Elara: Kin wrote: »

Yes, just fill in the returns form in your account menu and forward the support email to returns at elara.ie and we will process that for a refund.

3010: please try the troubleshooting steps that I asked first, as to allow you to see if you need something that is more compatible with your router/Mac/etc.

LittleMc95 · 08-10-2011 01:43PM

@ 3010: your a ****ing douche, shut the **** up complaining. I asked about delivery times etc.. , not the mistakes you made or that you cant install something, start your own thread on that and quit whining. Use google it will tell you everything.

the_syco · 08-10-2011 05:39PM

LittleMc95 wrote: »

@ 3010: your a ****ing douche, shut the **** up complaining.

LoL @ the little nerd rage :pac:

Lab_Mouse · 08-10-2011 06:42PM

the_syco wrote: »

LoL @ the little nerd rage :pac:

its my thread and i'll cry if i wanna :pac::pac::pac: lol:)

LittleMc95 · 08-10-2011 06:52PM

I'm not crying at all, just he's moaning on and on about him being to retarded to buy the right thing or install it right.

Lab_Mouse · 08-10-2011 07:03PM

LittleMc95 wrote: »

I'm not crying at all, just he's moaning on and on about him being to retarded to buy the right thing or install it right.

i hear ye!

although in fairness asus couldnt get it working for him(hence elara are gonna replace the part for him)

bette · 08-10-2011 08:21PM

Lab_Mouse wrote: »

i hear ye!

although in fairness asus couldnt get it working for him(hence elara are gonna replace the part for him)

Elara just don't want the hassle. Anything more complex than plugging in a mobile phone is just too much for some of the brighter moaners.

Fatal Except1on · 10-10-2011 09:31AM

I've bought from Elara constanly over the years and never once had a problem. They are fantastic with their support, service and delivery.

12-10-2011 05:04PM

LittleMc95 wrote: »

@ 3010: your a ****ing douche, shut the **** up complaining. I asked about delivery times etc.. , not the mistakes you made or that you cant install something, start your own thread on that and quit whining. Use google it will tell you everything.

wow, very abusive. I bet you;re one of those people who lets fly the abuse behind a keyboard but is a spineless coward in real life.

12-10-2011 05:05PM

LittleMc95 wrote: »

I'm not crying at all, just he's moaning on and on about him being to retarded to buy the right thing or install it right.

and then you use the word retarded. it's people like you who give Boards a bad name. Nasty little man.

Has anyone ever bought from Elara online computer hardware store?

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