Has anyone ever bought from Elara online computer hardware store?

LittleMc95

Hi there,

i was recently looking for some new computer hardware and found this site http://www.elara.ie/ and there stuff seems good an prices aren't too bad.

i was just wondering if anyone here has bought from them and if you could provide me with some feedback about your experience there, such as delivery times etc..

thanks, Jack.

cookie1977

I've bought from them and have never had problems. Delivery was prompt, but I had it sent to a work address

Purchased many times, never had any problems.

Delivery is quick also, I've purchased items and received them the following day by courier.

DrGreenthumb

yea there good and reputable

Random

i bought from them, maybe 12 months ago, delivery was prompt and no issues.

NeoRox

Bought off of them loads of times, no hassle. They have a Rep on boards.ie too that you can talk to.

Linky

leahcim

I've used them many times as well with no problems.

You can collect your order from their office in parkwest and save yourself the delivery charges.

LittleMc95

Thanks for the quick feed back.

has put my mind at ease about ordering with them.

3010

LittleMc95 wrote: »

Thanks for the quick feed back.

has put my mind at ease about ordering with them.

Unfortunately, I have the opposite experience with Elara. I bought a USB adapter from them for my Mac.

The thing is an absolute nightmare to install and it has not yet worked, but they never warned me when they sold it that it was totally complicated.

When I got onto them now to complain, their response was 'well, you never asked', which I find to be totally disingenuous. The sales guy I spoke to just now even said the USB I bought was 'a pain in the ass' to install quote unquote but could not see how one of his colleagues would not warn a customer about this.

Avoid this company like the plague. I am now going to have to make an official complaint about them..

Krusader

Do you expect them to hold your hand in installing the hardware, you should of done a bit of research into it before purchasing

dulpit

3010 wrote: »

Unfortunately, I have the opposite experience with Elara. I bought a USB adapter from them for my Mac.

The thing is an absolute nightmare to install and it has not yet worked, but they never warned me when they sold it that it was totally complicated.

When I got onto them now to complain, their response was 'well, you never asked', which I find to be totally disingenuous. The sales guy I spoke to just now even said the USB I bought was 'a pain in the ass' to install quote unquote but could not see how one of his colleagues would not warn a customer about this.

Avoid this company like the plague. I am now going to have to make an official complaint about them..

If you bought the same item in a large brick & mortar shop, do you think they would have walked you through it? The purpose of a shop is to sell you items that you want in an efficient, timely & cost-effective way. It is not their job to also be your tech guy...

3010

Crosáidí wrote: »

Do you expect them to hold your hand in installing the hardware, you should of done a bit of research into it before purchasing

no, but I expect them to sell products that are user-friendly to a normal punter like myself. Ans no, I don;t expect them to hold my hand - I am not a complete novice but I'm not a network engineer either!

I also did some research into it beforehand with Elara, surely there is an onus on them to flag to people that a certain product may be complicated - especially if a techy who works with them subsequently admits that the product is a 'pain in the ass'? Also, if you look up the relevant consumer law you will see that there is an onus on a company like Elara to sell a product that is fit for purpose - something by their own admission this product is not.

3010

dulpit wrote: »

If you bought the same item in a large brick & mortar shop, do you think they would have walked you through it? The purpose of a shop is to sell you items that you want in an efficient, timely & cost-effective way. It is not their job to also be your tech guy...

no, of course not, but they might have had the decency and honesty to say 'look, this is a very complicated product'. I know it's not their job to be my tech guy, but equally it is their job to comply with the relevant consumer laws - see last post.

dulpit

3010 wrote: »

no, of course not, but they might have had the decency and honesty to say 'look, this is a very complicated product'. I know it's not their job to be my tech guy, but equally it is their job to comply with the relevant consumer laws - see last post.

An iPod can be complicated, a laptop can be complicated, a TV can be complicated. Do they have to say that too?

3010

dulpit wrote: »

An iPod can be complicated, a laptop can be complicated, a TV can be complicated. Do they have to say that too?

possibly - according to the consumer law of the land anyway. I think it's a mistake on the part of a company like Elara to assume that everyone is as technologically minded as they are.

Like I said originally, I'm certainly not a technophobe and the guy in Elara admitted the product was 'a pain in the ass'. That leads me to believe that the product his company sold me requires a far greater degree of technology savvy than say turning on a TV or a laptop.

Maybe Elara should consider that they are selling products that appear to require a deeper knowledge of technology than flat screens or laptops and should act accordingly so that they don't end up with frustrated customers who a) will never shop with them again b) make complaints about them c) warn other potential customers about shopping with them.

formysins

I've been using elara.ie regularly since about 2007 - I generally make between 3 and 6 purchases a year and have always found them to be very easy to deal with and knowledgable.

3010 wrote: »

Also, if you look up the relevant consumer law you will see that there is an onus on a company like Elara to sell a product that is fit for purpose - something by their own admission this product is not.

There's a difference between not being able to install an item and that item not being "fit for purpose" as you claim. The time spent researching the product prior to purchase may have been better spent trying to find an install video on youtube that you could watch and then decide for yourself if you were capable.

Sorry but I just don't see how it's the fault of a company from whom you bought a product that YOU were unable to install.

3010

formysins wrote: »

I've been using elara.ie regularly since about 2007 - I generally make between 3 and 6 purchases a year and have always found them to be very easy to deal with and knowledgable.



There's a difference between not being able to install an item and that item not being "fit for purpose" as you claim. The time spent researching the product prior to purchase may have been better spent trying to find an install video on youtube that you could watch and then decide for yourself if you were capable.

Sorry but I just don't see how it's the fault of a company from whom you bought a product that YOU were unable to install.

I don't mind repeating myself but once again I will do it for your benefit. I expect as a consumer to be able to purchase technology that fits the purpose I require it for.

I also, not unreasonably, expect it to be easy to use. I also expect, if it is complicated - a fact borne out by an admission by a techy at Elara that the technology is question is a 'pain in the ass' - that there is a duty on the part of the vendor to alert me to that fact.

If you look up the relevant consumer legislation, you will see quite clearly that there is a duty of care on the part of the supplier to ensure products sold are fit for purpose, eg they work in an uncomplicated, straightforward way. Therefore, I do expect a firm like Elara to alert its customersto the fact that some of the products it sells require a high degree of technology knowledge. This expectation is enshrined in Irish law.

I do not expect that I have to go off and research a product in the way that has been suggested and, for the final time and in reply to the OP, yes I have bought a product from Elara and NO I will NEVER buy anything from them again, nor would I recommend that anyone else use this company.

Regards

3010

3010 wrote: »

I don't mind repeating myself but once again I will do it for your benefit. I expect as a consumer to be able to purchase technology that fits the purpose I require it for.

I also, not unreasonably, expect it to be easy to use. I also expect, if it is complicated - a fact borne out by an admission by a techy at Elara that the technology is question is a 'pain in the ass' - that there is a duty on the part of the vendor to alert me to that fact.

If you look up the relevant consumer legislation, you will see quite clearly that there is a duty of care on the part of the supplier to ensure products sold are fit for purpose, eg they work in an uncomplicated, straightforward way. Therefore, I do expect a firm like Elara to alert its customersto the fact that some of the products it sells require a high degree of technology knowledge. This expectation is enshrined in Irish law.

I do not expect that I have to go off and research a product in the way that has been suggested and, for the final time and in reply to the OP, yes I have bought a product from Elara and NO I will NEVER buy anything from them again, nor would I recommend that anyone else use this company.

Regards

also, the item can be installed but is not working, eg it is not fit for purpose...

ressem

I've made 40+ purchases from Elara without any problems.


Re:3010. based on your post history, you're looking to get it working with a power-PC OS-X 10.3 based apple mac?

Based on the amazon.com comments, the install process is ok for windows, but on mac is problematic for this product.

But it's understandable that the sales person didn't know that this combination didn't work, and trusted the spec that Asus provided. Asus let you both down and either Asus support (Networking_Support@asus.com) walks you through installing it, or you return the device to Elara for a refund.

Did Elara refuse to accept a return?

3010

ressem wrote: »

I've made 40+ purchases from Elara without any problems.


Re:3010. based on your post history, you're looking to get it working with a power-PC OS-X 10.3 based apple mac?

Based on the amazon.com comments, the install process is ok for windows, but on mac is problematic for this product.

But it's understandable that the sales person didn't know that this combination didn't work, and trusted the spec that Asus provided. Asus let you both down and either Asus support (Networking_Support@asus.com) walks you through installing it, or you return the device to Elara for a refund.

Did Elara refuse to accept a return?

Hi Ressem, you are 100% correct, that's the OS I am trying to get it working on, thank you for checking back, you are very conscientious! I accept what you are saying about Elara as the live chat guy was convinced the product would work on a Mac with that spec.

This is where it gets difficult. Elara say they can only replace it if it is faulty. I can return it to them at my own cost and they can check it in their office on the OS I have. My concern is that the USB adapter will go back to Elara, a computer whizz kid there will get it working with great difficulty and they will then turn around to me and say, well it does work (but you need to be as good as us) and refuse to accept it as a return and then charge me to return it back to me. You can see the dilemma I'm in...

Elara: Kin

You were advised to speak to Asus to talk you through the installation as you said you were having problems. You were then told that if that still did not solve the issue to fill in a returns form and we would take the unit back(working or not) based on you having gone through troubleshooting with Asus.

3010

Elara: Kin wrote: »

You were advised to speak to Asus to talk you through the installation as you said you were having problems. You were then told that if that still did not solve the issue to fill in a returns form and we would take the unit back(working or not) based on you having gone through troubleshooting with Asus.

Actually, that's not what your colleague Chong Yu said when I called Elara. He told me that even if I went through the steps you mentioned above, Elara would not be under any obligation - he felt - to do a return as they item was not faulty.

As I have already said, he admitted that the item was 'a pain in the ass', but said as it was not faulty, he felt it would not be possible to return it.

Given the mixed messages I am getting from Elara, can I suggest that Elara employees have a chat among themselves and decide what exactly the company line is as it's getting confusing both for me and possibly for other potential customers and I feel it doesn't represent the company well.

Thanks

Venom

Elara: Kin wrote: »

You were advised to speak to Asus to talk you through the installation as you said you were having problems. You were then told that if that still did not solve the issue to fill in a returns form and we would take the unit back(working or not) based on you having gone through troubleshooting with Asus.

Posting the details of your companies interactions with a customer who is having problems with a product on a public message board is in very poor taste imho.


Be professional and at least use a PM.

Elara: Kin

3010 wrote: »

Actually, that's not what your colleague Chong Yu said when I called Elara. He told me that even if I went through the steps you mentioned above, Elara would not be under any obligation - he felt - to do a return as they item was not faulty.

As I have already said, he admitted that the item was 'a pain in the ass', but said as it was not faulty, he felt it would not be possible to return it.

Given the mixed messages I am getting from Elara, can I suggest that Elara employees have a chat among themselves and decide what exactly the company line is as it's getting confusing both for me and possibly for other potential customers and I feel it doesn't represent the company well.

Thanks

They are a pain in the ass to install, however if you can't get it working after help from Asus we would take the unit back based on that.

Venom wrote: »

Posting the details of your companies interactions with a customer who is having problems with a product on a public message board is in very poor taste imho.

Venom wrote: »

Be professional and at least use a PM.

The customer decided to air his grievances publicly, we have a right to respond publicly as well.

3010

Venom wrote: »

Posting the details of your companies interactions with a customer who is having problems with a product on a public message board is in very poor taste imho.


Be professional and at least use a PM.

It's a breach of data protection legislation and can incur severe fines (€3,000 per breach).

PM is welcome but I also see response below from Elara. The only reason I took this public is because I didn't feel satisfied with Elara's response.

3010

Elara: Kin wrote: »

They are a pain in the ass to install, however if you can't get it working after help from Asus we would take the unit back based on that.







The customer decided to air his grievances publicly, we have a right to respond publicly as well.

as I said, I only took it public when Elara were of no use. Customers should not have to resort to these measures. I think that's a pretty bad reflection on the company's lack of customer service. You could easily have offered a full refund given that you already knew it was a problematic product. The National Consumer Agency would have a field day with this if they found out.

Venom

Elara: Kin wrote: »

They are a pain in the ass to install, however if you can't get it working after help from Asus we would take the unit back based on that.







The customer decided to air his grievances publicly, we have a right to respond publicly as well.

The customer does not have to worry about giving you're company a bad image, I would of though you do tho :rolleyes:

The rather blunt reply to 3010 does Elara zero favours.

Elara: Kin

I have only repeated what the customer was offered, which we feel is more than acceptable. People can decide for themselves if they feel the customer or Elara have been unreasonable in this case.

3010

Elara: Kin wrote: »

I have only repeated what the customer was offered, which we feel is more than acceptable. People can decide for themselves if they feel the customer or Elara have been unreasonable in this case.

Kin, the problem lay in the fact that I was told 2 different things by 2 different members of staff. I only posted on Boards because this is where I had originally received a recommendation to buy from Elara.


I don't think it's about people deciding who is reasonable or not, but more to do with the fact that a company should not find itself in a position where one of its customers is complaining about it online after they got nowhere with the company itself. Surely that's a position no company wants to find itself in, especially in the middle of a recession?


Leaving aside the issue of you detailing Elara's private interaction with a customer in public, which is a breach of the data laws, I don't want to get into a tit for tat, pointless argument with you or Elara; I just want to get broadband working on my Mac! I have emailed Asus for support and I will revert to you as soon as I hear back from them (or not).

regards

Elara: Kin

The unfortunate fact is people make decisions based on threads like these. Since you came on here blaming Elara because you found it hard to install a part and felt you had no solution to you problem prompted me to make public the option you were given to resolve this. This is not in breach of data protection.

We do not feel it is our responsibility that you find the product hard to install, nor do we feel we should have to take a product back based on that. However if the item is faulty and determined by the manufacturer that it is then we will take the unit back for a full refund as mentioned previously.

howamidifferent

I've bought thousands of euros worth of stuff from elara over the past few years including 3 microservers, 14 x 2TB drives and lots of other raid cabinets etc just in the past few months and always found elara to be a pleasure to deal with.

Would heartily recommend them as one of the best online retailers.

EDIT: as for usb guy, dont think stupidity is covered under consumer law.

3010

Elara: Kin wrote: »

The unfortunate fact is people make decisions based on threads like these. Since you came on here blaming Elara because you found it hard to install a part and felt you had no solution to you problem prompted me to make public the option you were given to resolve this. This is not in breach of data protection.

We do not feel it is our responsibility that you find the product hard to install, nor do we feel we should have to take a product back based on that. However if the item is faulty and determined by the manufacturer that it is then we will take the unit back for a full refund as mentioned previously.

Why is it unfortunate Kin? I made a decision to buy something from you and now I am using the same facility to warn people not to give Elara business. That's the nature of the internet - surely as a technology firm you should understand it. Of course I had no alternative to use this forum as I was told 2 completely different things by Elara. And yes, it is a breach of the data legislation - you should really brush up on the relevant Act.

As regards this: "prompted me to make public the option you were given to resolve this.." well I was given two totally different pieces of advice, so surely it should be options?

It is your responsibility under the law to provide products that are easy to use and can be used by any customer. The fact that one of your colleagues admitted as much on the phone to me shows that Elara sold a product it knew was problematic, which is a complete and utter breach of the duty of responsibility under the Goods & Services Act. Indeed, if the transaction were greater and the product bigger, it could be easily argued that Elara engaged in fraud. This is what happened to Toyota in Japan when they sold cars with problems knowingly and they were sued for billions.

You should really check Irish consumer law, this is a breach of it and if, as I said before, the National Consumer Agency found out about this, they would be down on your firm like a ton of bricks.

Also, it appears that you are contradicting yourself again here where you say "if the item is faulty and determined by the manufacturer that it is then we will take the unit back for a full refund". This is not what you just mentioned previously in this thread where you said "however if you can't get it working after help from Asus we would take the unit back based on that". So are you saying you will take it back if it's faulty or if Asus can't give me proper guidance to install it properly?

So are you admitting that it is your responsibility ? That would be another contradiction as you just said "We do not feel it is our responsibility that you find the product hard to install".


It looks like your company is digging itself deeper and deeper. Not a good advert for Elara...

3010

howamidifferent wrote: »

I've bought thousands of euros worth of stuff from elara over the past few years including 3 microservers, 14 x 2TB drives and lots of other raid cabinets etc just in the past few months and always found elara to be a pleasure to deal with.

Would heartily recommend them as one of the best online retailers.

EDIT: as for usb guy, dont think stupidity is covered under consumer law.

wow there is no need to be abusive or offensive. Even the techies in Elara have come on here to say installing the product is "a pain in the ass". So are you some super qualified network engineer who is superior to us normal people and even to the techy whizz kids at Elara?

3010

3010 wrote: »

wow there is no need to be abusive or offensive. Even the techies in Elara have come on here to say installing the product is "a pain in the ass". So are you some super qualified network engineer who is superior to us normal people and even to the techy whizz kids at Elara?

attention howamidifferent: " Under the ‘Sale of Goods and Supply of Services Act, 1980, goods should be:

· Of merchantable quality
· As described
· Fit for its purpose
· Corresponding to sample"




which the USB I bought doesn't match up to




breach of consumer legislation...

howamidifferent

Nope, just an average guy with average intelligence and who makes a point of reading user manuals after buying products, long after I've researched the product I intend to buy obviously.

3010

howamidifferent wrote: »

Nope, just an average guy with average intelligence and who makes a point of reading user manuals after buying products, long after I've researched the product I intend to buy obviously.

so by saying this are you suggesting I am in some way less intelligent or inferior to you? it must give you huge satisfaction to sit at your keyboard and hurl insults at people who are trying to get resolution for a problem they have.

I hope you feel really superior and well done for making it personal. good on you.

Elara: Kin

3010 wrote: »

Also, it appears that you are contradicting yourself again here where you say "if the item is faulty and determined by the manufacturer that it is then we will take the unit back for a full refund". This is not what you just mentioned previously in this thread where you said "however if you can't get it working after help from Asus we would take the unit back based on that". So are you saying you will take it back if it's faulty or if Asus can't give me proper guidance to install it properly?

It means that after troubleshooting with Asus, even if the item is not actually faulty, based on the fact they cannot guide you to get it to work, the item will be classed as "faulty". This is your way of returning it without the worry of it being rejected as a working item.

3010

Elara: Kin wrote: »

It means that after troubleshooting with Asus, even if the item is not actually faulty, based on the fact they cannot guide you to get it to work, the item will be classed as "faulty". This is your way of returning it without the worry of it being rejected as a working item.

so why didn't you just say this in the first place?! It would have saved loads of toing and froing...

Calibos

3010 wrote: »

attention howamidifferent: " Under the ‘Sale of Goods and Supply of Services Act, 1980, goods should be:

· Of merchantable quality
· As described
· Fit for its purpose
· Corresponding to sample"




which the USB I bought doesn't match up to




breach of consumer legislation...

But it is all of those things!!

I can put together a PC. However I can't buy a multiloop water cooling system for it, realise I am in over my head and demand a refund by saying its not
· Of merchantable quality
· As described
· Fit for its purpose
· Corresponding to sample
when it patently is all those things but I am just finding it hard to put together.

What I can do is ring the company, put my hand up and say I made a booboo, didn't realise how hard it was going to be and hope that in the interests of good customer relations/goodwill the company will refund me. I can Hope. I do not have a Right. At the most I could relay my story here and say, "You'd think as an act of goodwill they'd refund me even though I made a mistake". I'd be 100% in the wrong to post, "Disgraceful company...warning others not to deal with this shower etc etc" or words to that effect.

You are 100% in the wrong here. You are coming across as the type of person who always tries to blame someone else, wont take personal responsibility for his mistakes, expects everyone else to bend over backwards to correct your mistakes, is one of those obnoxious people who think the customer is always right and is one of those insufferable people who "I know my rights" when in fact they patently do not.

I have no vested interest in this matter and have never bought anything from Elara.

If they had done what you said they should have when you ordered, you'd be complaining that the staff at Elara spoke to you like a moron when you went to order. "How dare they insinuate the USB thingy might be too difficult for me to install."!!

formysins

Calibos wrote: »

But it is all of those things!!

I can put together a PC. However I can't buy a multiloop water cooling system for it, realise I am in over my head and demand a refund by saying its not
· Of merchantable quality
· As described
· Fit for its purpose
· Corresponding to sample
when it patently is all those things but I am just finding it hard to put together.

What I can do is ring the company, put my hand up and say I made a booboo, didn't realise how hard it was going to be and hope that in the interests of good customer relations/goodwill the company will refund me. I can Hope. I do not have a Right. At the most I could relay my story here and say, "You'd think as an act of goodwill they'd refund me even though I made a mistake". I'd be 100% in the wrong to post, "Disgraceful company...warning others not to deal with this shower etc etc" or words to that effect.

You are 100% in the wrong here. You are coming across as the type of person who always tries to blame someone else, wont take personal responsibility for his mistakes, expects everyone else to bend over backwards to correct your mistakes, is one of those obnoxious people who think the customer is always right and is one of those insufferable people who "I know my rights" when in fact they patently do not.

I have no vested interest in this matter and have never bought anything from Elara.

If they had done what you said they should have when you ordered, you'd be complaining that the staff at Elara spoke to you like a moron when you went to order. "How dare they insinuate the USB thingy might be too difficult for me to install."!!

PSML!!

Calibos

Please note, I am casting no aspersions on your intelligence. I myself may very well have been pulling my hair out trying to install this USB thing but 'Mea Culpa', I would have only myself to blame and would treat it as a lesson learned. In fact I have some astronomy equipment sitting here at home since 2009 that I can't figure out how to install to my telescope. I can't send the thing back because there is nothing wrong with it, it's just harder to install then I anticipated.

A company rep upon hearing that you bought it for a PowerPC mac, and admitting that it's a pain in the @ss to fit to macs is not the same as you telling them when you ordered that it was for a mac and them either not saying a word or outright lying and telling you it was easy to install on a mac.

Did you ring before ordering?

3010

Calibos wrote: »

But it is all of those things!!

I can put together a PC. However I can't buy a multiloop water cooling system for it, realise I am in over my head and demand a refund by saying its not
· Of merchantable quality
· As described
· Fit for its purpose
· Corresponding to sample
when it patently is all those things but I am just finding it hard to put together.

What I can do is ring the company, put my hand up and say I made a booboo, didn't realise how hard it was going to be and hope that in the interests of good customer relations/goodwill the company will refund me. I can Hope. I do not have a Right. At the most I could relay my story here and say, "You'd think as an act of goodwill they'd refund me even though I made a mistake". I'd be 100% in the wrong to post, "Disgraceful company...warning others not to deal with this shower etc etc" or words to that effect.

You are 100% in the wrong here. You are coming across as the type of person who always tries to blame someone else, wont take personal responsibility for his mistakes, expects everyone else to bend over backwards to correct your mistakes, is one of those obnoxious people who think the customer is always right and is one of those insufferable people who "I know my rights" when in fact they patently do not.

I have no vested interest in this matter and have never bought anything from Elara.

If they had done what you said they should have when you ordered, you'd be complaining that the staff at Elara spoke to you like a moron when you went to order. "How dare they insinuate the USB thingy might be too difficult for me to install."!!

I was going to type a detailed reply to this and point out line by line where you are wrong - especially in reference to consumer law - but I can't be bothered as it will just give you the oxygen of attention that a troll like you craves.

3010

Calibos wrote: »

Please note, I am casting no aspersions on your intelligence. I myself may very well have been pulling my hair out trying to install this USB thing but 'Mea Culpa', I would have only myself to blame and would treat it as a lesson learned. In fact I have some astronomy equipment sitting here at home since 2009 that I can't figure out how to install to my telescope. I can't send the thing back because there is nothing wrong with it, it's just harder to install then I anticipated.

A company rep upon hearing that you bought it for a PowerPC mac, and admitting that it's a pain in the @ss to fit to macs is not the same as you telling them when you ordered that it was for a mac and them either not saying a word or outright lying and telling you it was easy to install on a mac.

Did you ring before ordering?

Please note, I am casting no aspersions on your intelligence.- well you're doing a great job!

It is for a Mac, I specified this to Kin Mak, Elara's guy on this thread and he recommended the product which is 'a pain in the ass' according to 2 of Elara's staff.

Elara have rectified the situation as everyone can see on this thread and I hope it all gets sorted, but I won't be running back to them to buy more products.

regards

Calibos

Its not 100% clear on first reading exactly what the sequence of events was. Did you or did you not contact Elara before ordering and ask them whether this thing was suitable for a PowerPC Mac? I'll admit that I may only be disagreeing with you due to a misinterpretation of the sequence of events but that aside, do you always accuse anyone who disagrees with you of being a Troll?

bette

What device did you buy that is beyond your level of competence to install?

Tallon

This thread is brilliant

formysins

Tallon wrote: »

This thread is brilliant

I couldn't agree more!

Gary ITR

3010 wrote: »

It's a breach of data protection legislation and can incur severe fines (€3,000 per breach).

PM is welcome but I also see response below from Elara. The only reason I took this public is because I didn't feel satisfied with Elara's response.

What Personal Information has been disclosed? I think your understanding of the Laws you are quoting is a little clouded.

3010 wrote: »

I was going to type a detailed reply to this and point out line by line where you are wrong - especially in reference to consumer law - but I can't be bothered as it will just give you the oxygen of attention that a troll like you craves.

I'd be interested to see this response actually

formysins

Gary ITR wrote: »

What Personal Information has been disclosed? I think your understanding of the Laws you are quoting is a little clouded.

Indeed - given that we're all on a forum hiding behind usernames in a bid to maintain our anonymity.

A wiser man than me once said that "a little knowledge is a dangerous thing"

3010

Calibos wrote: »

Its not 100% clear on first reading exactly what the sequence of events was. Did you or did you not contact Elara before ordering and ask them whether this thing was suitable for a PowerPC Mac? I'll admit that I may only be disagreeing with you due to a misinterpretation of the sequence of events but that aside, do you always accuse anyone who disagrees with you of being a Troll?

I've said it a million times already, but for your benefit once again, YES, I did ask them beforehand and they said it was suitable.

No, I don't but you threw a number of insults, accusations and assumptions about me out on the thread, so I made the assumption that you're a troll.

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Gary ITR wrote: »

What Personal Information has been disclosed? I think your understanding of the Laws you are quoting is a little clouded.

I think it's pretty clear to be honest




I'd be interested to see this response actually - couldn't be bothered, issue has been sorted