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eFlow Customer Service getting worse.

2

Comments

  • #52
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,864 Mod ✭✭✭✭Seth Brundle


    CiaranC wrote: »
    There is no sign before the last exit before the toll in either direction.
    Heading 'northbound' it mentions the word 'toll' on the gantry before the N4 junction and IIRC its on the right side. However, it may be too late to safely leave the motorway.
    brian ireland wrote: »
    Anyway now they will investigate it and get back to me.. :confused:
    Don't expect a call back! I'd say that they get several of these each day and they haven't time to look at any of them!
    helimachoptor wrote: »
    I logged in to see my fines... It wont evengive me the option to pay, utter clowns
    Make sure to email them (I probably wouldn't use a contact form on their website) and also take screenshots and include them in the email! Make sure to keep a copy of the sent mail and possibly request a delivery and read receipt if you can.


  • #53
    Davidth88
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭Davidth88


    T
    his thread prompted me to look at my eflow account.
    I don't use it that much maybe once every two months. There is a charge on my account for 18 march @ 7.36 am. I was in work on this day at this time and did not use the toll. I called and they said it was a charge for a previous journey,
    so i asked when way the journey made? Answer don't know.

    I said my very few journeys on my account all have times indicated are for two way trips. This is a one way trip, How? Answer form etoll Don't know!!

    I asked for a photo of the my car reg on the alleged journey. Answer we don't have one.
    I know its only 2.50 but if they done that everyone one a year it would be a lot of easy money..
    Anyway now they will investigate it and get back to me..

    This is why I have not , and will never register with these people.


  • #54
    zagmund
    Registered Users, Registered Users 2 Posts: 2,501 ✭✭✭zagmund


    Same with me - I will never register with them. I simply do not trust their accounting practices, their customer services, their appeals procedure, pretty much anything to do with them in fact. This whole thing is starting to sound like the SMS subscription stuff . . . "We'll just take some money out of your account and there's nothing you can do about it. We're licensed you know and that means we're allowed take money. Good luck trying to find anyone in authority who will listen when you bleat to them that we're an incompetent shower and are taking money from you without permission."

    It was never clear to me who/what I *needed* to sign up to in order to just be able to go over the Westlink (is it still called that ?). There were enough ads at the time telling me what I *could* sign up to, but these were all private companies offering different products which had different terms and conditions, different fees, covered different tolls, etc . . .

    One thing was for sure, I wasn't going to start paying anyone a monthly fee just for having an account, whether I used it or not. I haven't used the bridge since it lost its barriers, but then again I hate the M50 anyway and would prefer to route in through town than risk getting stuck in a random no-notice traffic jam with no way out of there.

    z


  • #55
    Eerie
    Registered Users, Registered Users 2 Posts: 153 ✭✭Eerie


    baloonatic wrote: »
    Similar story for me, it's a joke. I tried to start an account last night and the website kept crapping out on me, what kind of idiots manage the customer service?

    I have tried to set up an account loads of times (at least 5 times since it started) using the website and have never been able to - am starting to think that it's just there for show and has never worked! Has anyone managed to do this successfully?


  • #56
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,775 ✭✭✭GerardKeating


    kbannon wrote: »
    Make sure to email them (I probably wouldn't use a contact form on their website) and also take screenshots and include them in the email! Make sure to keep a copy of the sent mail and possibly request a delivery and read receipt if you can.

    You cannot email them any more, any emails bounces back with directions to a web form.

    Normally they take about a week to replay, but last time i noticed that you can click back and the form does not clear allowing one to submit it again, but i got bored after five or ten minutes of this.

    Got a same day reply, not sure if it was this, or the use of some words that the mods would not let me repeat in decent company.


  • #57
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 93,216 Mod ✭✭✭✭Capt'n Midnight


    Eerie wrote: »
    I have tried to set up an account loads of times (at least 5 times since it started) using the website and have never been able to - am starting to think that it's just there for show and has never worked! Has anyone managed to do this successfully?
    Failed for me too , had to ring them in the end, spend more on the phone calls than did on tolls. They didn't charge me the late surcharge because I was v. upset, telling me there were X places I could pay "how many in London ???" since I had gone to the airport.

    Maybe we could report them to ASAI , because you CAN'T pay online ?


  • #58
    Davidth88
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭Davidth88


    I have had a couple of dealings with them recently

    Both times , the phone picked up promptly ( after 1-2 rings , and you have fought through the IVR )
    Both times problem dealt with correctly and politely.

    I still will not have an account with them ever ( don't trust them that much ) but credit where credit is due and they seem to have improved.

    On another point , why is there not somewhere ( a desk maybe ) that you can pay this toll at the airport ? I will never pay this on-line/over the phone because I don't want these guys ever to have my bank/CC details. I want to pay cash, but I can't at the airport


  • #59
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,775 ✭✭✭GerardKeating


    Davidth88 wrote: »
    On another point , why is there not somewhere ( a desk maybe ) that you can pay this toll at the airport ? I will never pay this on-line/over the phone because I don't want these guys ever to have my bank/CC details. I want to pay cash, but I can't at the airport

    cannot you pay at the SPAR in the airport ???


  • #60
    Davidth88
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭Davidth88


    The spar was closed for referb , is it now re-open ?

    What time does it open , if it's not until 7am , this is no good for a lot of people leaving on the early flights

    Even a vending machine , or something wouldn't be beyond the wit of man you would think.


    After all a good portion of traffic going though that overpriced bridge would be heading for the airport


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  • #61
    Davidth88
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭Davidth88


    Ok, Ill climb off my high horse.... checking website you can pay in the overpriced bookshops Hughes and Hughes


  • #62
    ironingbored
    Registered Users, Registered Users 2 Posts: 2,151 ✭✭✭ironingbored


    mick-fitz8585 wrote: »
    Lads hope one of u can help i went over the m50 on the 12 of april and had forgot to pay the toll be 8pm the next day,i got around to paying it on the 21 of april as it left my mind, iv know got a letter saying iv to pay a 47.50 fine for LATE payment,

    Do these really have a leg to stand on charging 40 odd euro for a 3 euro late payment which was pay,d before any letters showed up at my house

    Any help would be great


    I have a similar story to the above.

    I made four journeys and didn't pay within the 48 hours. I then went on to the website and paid but it only charged me the standard rate.

    I then get a letter saying I owe 4 x €47.50. Now I get on and dispute that the website should tell me exactly what I owe.

    They are now threatening legal action.

    help!


  • #63
    brav
    Registered Users, Registered Users 2 Posts: 895 ✭✭✭brav


    Ironingbored: if it has gone to legal stage, then it is off eflows system as far as I'm aware and they won't be able to do much for you. If you did make an attempt to pay the original toll even late, and if you call them once you got your letter for €45 or whatever, I think they sometimes waiver the €40 or so and just pay the €6. (well this is what happened to a friend)

    mick-fitz: I would say the same thing, as long as you attempted to pay before you got the letter for €45, if you call them before it goes to legal status they might be able to do something for you.


  • #64
    mick-fitz8585
    Registered Users, Registered Users 2 Posts: 231 ✭✭mick-fitz8585


    I rang them but the Northern Irish support is terrible they didnt want to know me unless i was giving them credit card details i even got in touch with a supervisier but once again unless i was paying this 47.50 they didnt want to know me

    In the end the phone call ended with me saying im not paying this late payment penilty the person on the phone said thats ok dont pay it ull get a fine for 125 then court that was a month ago now and nothing has happened yet.

    But saying all this iv a friend who never payed a toll and they still done nothing to him even do they sent a tree load of letters to him

    Anyways im sure im one of hundreds here just waiting to see if anyone gos to court over this


  • #65
    jenny100
    Closed Accounts Posts: 7 ✭jenny100


    You all keep goin on about the customer service when the real problem is the system, its the system that charges us wrongly, its the system that picks up the wrong vehicle and its the system that does not work. Those poor folk in Newry are practically an answering service as they do not have the power or the authority to help us. An email is always sent down to the infamous 'head office' to sort our problems out and as i have read this never happens!!!

    Seems to me and I to owe around 1000 pounds, (from the North) that this is what is happeneing, the NRA hire a load of french so and so's to provide the systems and the barrier free tolling, they create BET EIRE FLOW to run the whole operation then put the people from Newry on the front line to take all the crap from angry customer for their own system c**k ups.

    I am as fed up as you all are but being a customer service manager I can clearly see who is at fault and my heart goes out to all the agents as they are taking all the crap, and all the crap comes from this head office of theirs who have never bothered to contact me or help me as i requested.

    Its the creaters of this operation who need to realise what is happening to all their valued customers who they daily attempt to rip off with these so called late fines, I aint paying and my husband will be defending me in court, wish me luck


  • #66
    Carawaystick
    Registered Users, Registered Users 2 Posts: 8,779 ✭✭✭Carawaystick


    GerardKeating wrote: »
    You cannot email them any more, any emails bounces back with directions to a web form.

    You can email info@nra.ie
    mark the email for the attention of the regulatory manager.

    see http://www.nra.ie/AboutUs/CustomerService/


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  • #67
    Lone Kimono
    Closed Accounts Posts: 142 ✭✭Lone Kimono


    Lads I know this is an old thread but I didn't think I should start a new one just for this.

    I received a letter today from E Flow stating that I used the M50 toll road on the 16th December and I have to pay a €6.00 fine and had 14 days to pay the fine or I would be charged an additional €41.50. Now I was on the way home from Dundrum shopping centre and missed the slip road and went too far down the motorway by accident but I had no problems paying the fine so I went onto the E Flow website and typed in my information to pay the fine only to find the fine was now €47.50. The 14 days were well up but the letter that they sent to tell me about the fine and the 14 days to pay only arrived today!

    Now I have already emailed them explaining the situation. But I was wondering what other people thought, do I have a leg to stand on here or am I better off just paying the €47.50?


  • #68
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    I make a point of ringing them up to settle the account. Nothing like a human operator to sort what's going on. Had a 200+ fine waived because I made out I was willing to pay. (I was, but I would have had to spread it out.)


  • #69
    blindsider
    Registered Users, Registered Users 2 Posts: 2,033 ✭✭✭blindsider


    Lone Kimono wrote: »
    Lads I know this is an old thread but I didn't think I should start a new one just for this.

    I received a letter today from E Flow stating that I used the M50 toll road on the 16th December and I have to pay a €6.00 fine and had 14 days to pay the fine or I would be charged an additional €41.50. Now I was on the way home from Dundrum shopping centre and missed the slip road and went too far down the motorway by accident but I had no problems paying the fine so I went onto the E Flow website and typed in my information to pay the fine only to find the fine was now €47.50. The 14 days were well up but the letter that they sent to tell me about the fine and the 14 days to pay only arrived today!

    Now I have already emailed them explaining the situation. But I was wondering what other people thought, do I have a leg to stand on here or am I better off just paying the €47.50?

    Lone Kimono - Call them ASAP. Be nice - explain what happened -tell them it was an honest mistake, and ask if they can do anything to help you - you might get awa y with it!


  • #70
    sdanseo
    Registered Users, Registered Users 2 Posts: 9,242 ✭✭✭sdanseo


    Must say I've never had an issue with customer service with eflow - always been veryt fast to answer,m virtually no holding, courteous, helpful etc. Always been Irish or English too which means - and no disrespect meant - that I don't have to struggle to understand an indian accent and broken/crappy english.

    I've had three fines - two very close together - and only ever paid the one that was isolated. Of the other two, one was forgotten or never charged, and the second I explained that I had missed the 14-day deadline by one day (where it jumps from €6 to €41.50) and they were nice about it and agreed not to charge me the higher rate.

    Since I switched to direct debit in June it's been even handier - I did notice my DD came out in early Jan rather than in christmas week as would have been normal but that only gave me more cash to spend at Christmas so that was a good thing! I dunno, maybe they treated registered customers better or something?


  • #71
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    Deleted User wrote: »
    I make a point of ringing them up to settle the account. Nothing like a human operator to sort what's going on. Had a 200+ fine waived because I made out I was willing to pay. (I was, but I would have had to spread it out.)

    Yeah, I've always called them whenever I have to do anythign. Much quicker . Why wait days for an email when you can sort soemthign instantly on the phone.


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  • #72
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Lone Kimono wrote: »
    Lads I know this is an old thread but I didn't think I should start a new one just for this.

    I received a letter today from E Flow stating that I used the M50 toll road on the 16th December and I have to pay a €6.00 fine and had 14 days to pay the fine or I would be charged an additional €41.50. Now I was on the way home from Dundrum shopping centre and missed the slip road and went too far down the motorway by accident but I had no problems paying the fine so I went onto the E Flow website and typed in my information to pay the fine only to find the fine was now €47.50. The 14 days were well up but the letter that they sent to tell me about the fine and the 14 days to pay only arrived today!

    Now I have already emailed them explaining the situation. But I was wondering what other people thought, do I have a leg to stand on here or am I better off just paying the €47.50?
    was there not reports before about the previous company waiting until the 13th day before posting out all the €6 fine letters thus ensuring that most people would have to pay the extra €41.50late fees?


  • #73
    samhail
    Registered Users, Registered Users 2 Posts: 2,699 ✭✭✭samhail


    I have had a cheque from eflow from 12/02/2009 for €3.00... like seriously - it would cost me more than that to drive to the bank to lodge it - let alone take an hour off work.

    are they trying to save themselves 3 euro cos im too lazy !


  • #74
    Jip
    Closed Accounts Posts: 3,418 ✭✭✭Jip


    I am a recent victim of this ridiculous system while transferring the tag between 2 cars so was tagless for a weekend. Drove through the toll and paid the fee the next morning but lo and behold a penalty notice arrived the following week. They claim they have no record of the payment attached to the reg or laser card it was paid with and are looking for a print out of my statement showing that the payment was made.

    You have to wonder who designed, coded and tested this system ? I highly suspect no testing was done whatsoever.


  • #75
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭Colm R


    Jip wrote: »
    I am a recent victim of this ridiculous system while transferring the tag between 2 cars so was tagless for a weekend. Drove through the toll and paid the fee the next morning but lo and behold a penalty notice arrived the following week. They claim they have no record of the payment attached to the reg or laser card it was paid with and are looking for a print out of my statement showing that the payment was made.

    You have to wonder who designed, coded and tested this system ? I highly suspect no testing was done whatsoever.

    Tell your bank that the company has requested access to your financial records. Cos that has to be illegal.


  • #76
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,775 ✭✭✭GerardKeating


    Colm R wrote: »
    Tell your bank that the company has requested access to your financial records. Cos that has to be illegal.

    Why would it be illegal to ask ?


  • #77
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭Colm R


    GerardKeating wrote: »
    Why would it be illegal to ask ?

    Might not be illegal, but to be honest, I don't think its right that a company can request to see a statement of transactions on a personal account.


  • #78
    Jip
    Closed Accounts Posts: 3,418 ✭✭✭Jip


    Be it illegal or not, they're not getting it. I may still have a copy of the page you get after it's paid online in the history of the machine I made the payment with but haven't had a chance to check yet.

    To be fair they did say I was to black out everything else bar that one transaction but then I could just mock something up in a bloody word document if I hadn't paid in the first place.


  • #79
    Ginny
    Hosted Moderators Posts: 13,425 ✭✭✭✭Ginny


    I have an eazypass tag, one which I barely use.
    I made 2 trips on the M50 that weren't registered by the camera, I got a notification and went online and used the registered user cancellation bit.
    Now my northbound journey reference was say 1222222211 and the south bound one was 2111122. My Notice number was also 21111122.
    SO as it says on the letter I inputted the Notice number and my details and it was accepted.

    A few weeks later I received another notification saying I had not paid the North bound journey, I rang them up explaining how I'd already rectified this and given them my tag details, the CSR said to ignore the notice, it must be a glitch as there was nothing outstanding on my account.

    Today I recievd my letter from their solicitors, now they're looking for 144 euro.


    Eflow refuse to talk to me, say my account is closed off and they can't even confirm I rang them in mid Feb about this. Now I'm going nuts at home, I've gone through all my statements and found they did only take the 3 euro for the southbound journey even though I had authorized through the user notice cancellation to take both, am I screwed?


  • #80
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,775 ✭✭✭GerardKeating


    Colm R wrote: »
    Might not be illegal, but to be honest, I don't think its right that a company can request to see a statement of transactions on a personal account.

    It is actually a perfectly reasonable request, JIP said they paid it and they asked for proof...
    Jip wrote: »
    They claim they have no record of the payment attached to the reg or laser card it was paid with and are looking for a print out of my statement showing that the payment was made.


  • #81
    Gallagher5
    Closed Accounts Posts: 28 ✭Gallagher5


    Ginny wrote: »
    I have an eazypass tag, one which I barely use.
    I made 2 trips on the M50 that weren't registered by the camera, I got a notification and went online and used the registered user cancellation bit.
    Now my northbound journey reference was say 1222222211 and the south bound one was 2111122. My Notice number was also 21111122.
    SO as it says on the letter I inputted the Notice number and my details and it was accepted.

    A few weeks later I received another notification saying I had not paid the North bound journey, I rang them up explaining how I'd already rectified this and given them my tag details, the CSR said to ignore the notice, it must be a glitch as there was nothing outstanding on my account.

    Today I recievd my letter from their solicitors, now they're looking for 144 euro.


    Eflow refuse to talk to me, say my account is closed off and they can't even confirm I rang them in mid Feb about this. Now I'm going nuts at home, I've gone through all my statements and found they did only take the 3 euro for the southbound journey even though I had authorized through the user notice cancellation to take both, am I screwed?

    Did you try calling the solicitors? a friend of mine had a similar problem and worked it out with their solicitors. I wouldnt ignore it as you could end up in court with a lot more to pay than €144!


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  • #82
    reecebaby1
    Closed Accounts Posts: 1 ✭reecebaby1


    jaylo wrote: »
    similar problem, eflow have now passed me onto this crowd, pierse and fitzgibbon who are charging us upwards of €1362 for journeys dating back to last year. Fines arrived through the post for 08 journeys in spring 09, and by then they had risen to alarming rates. eflow are awful - not our problem talk to the solicitor. I had, I thought sorted this out weeks ago when two agents assured me on separate occasions that the debt would be cleared by signing up for one of their video accounts, and that would be the end or it. Last week however, a stream of letters from these solicitors began, and apparantley we haven't had them all yet! Has anyone had to deal with such large amounts from eflow? It might be worthwhile getting the solicitor onto this one, any opinions?
    HI solictor has told me i owe 6,500 but if i pay witin 2 weeks they will settlle for 2,500 am at my wits end as dont have this sort of money
    trying to get a loan...was wondering what happened with your case ...did you pay ..can anyone advise me


  • #83
    CiaranC
    Closed Accounts Posts: 6,300 ✭✭✭CiaranC


    reecebaby1 wrote: »
    HI solictor has told me i owe 6,500 but if i pay witin 2 weeks they will settlle for 2,500 am at my wits end as dont have this sort of money
    trying to get a loan...was wondering what happened with your case ...did you pay ..can anyone advise me
    These ****ers are nothing short of extortionists. Go to the media, then go to court and refuse to pay it.


  • #84
    crammer123
    Closed Accounts Posts: 48 ✭crammer123


    reecebaby1 wrote: »
    HI solictor has told me i owe 6,500 but if i pay witin 2 weeks they will settlle for 2,500 am at my wits end as dont have this sort of money
    trying to get a loan...was wondering what happened with your case ...did you pay ..can anyone advise me


    Dont pay them a penny! its their fault not yours!
    I'm having problems with them at the moment too and they are certainly not getting any money out of me!!!!


  • #85
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    I explained a year back why these penalty tolls are not legally enforceable.

    Read this again

    http://www.boards.ie/vbulletin/showthread.php?p=60742855&highlight=toll+scheme#post60742855


  • #86
    RecessionJohn
    Closed Accounts Posts: 4 ✭RecessionJohn


    Made a trip recently northwards on M50 and paid the toll via website subsequently. I drive a pick-up and so was charged the €3.70. Received a letter a week and a half later (final notice) for toll payment and a late fee (€6.70). Rang them up and chap in call-centre said I was a day late in paying and so owed the toll plus late fee of €3.00. Told him the website asked me to pay €3.70 only. He said there was a 'lag' in the system. Told him the letter said I owed €6.70 but that I had actually paid (as advised by the website) €3.70. I requested a letter be re-issued to reflect this. He took a note (?) of this and said he couldn't have a letter re-sissued but I insisted as I said I had paid my dues and if I owed a late-fee I would like a letter to reflect this. Upon checking with a supervisor he said he would ask Admin in eFlow to send this letter.
    A week later I rang thr call centre again; no letter had been received by me and the €3 was still outstanding on the account. As I was concerned I would be penalised further I paid the €3 over the phone and asked the operator to follow-up on the letter I was supposed to receive. He said (and this is the daming thing) that he only takes the calls and the Admin section is 'another dept' and all he could do was re-request this.
    Needlesstosay I have not yet received a letter.
    Simon McBeth is the name of the Customer Services Manager in eFlow (named on the tv) and he had the audacity to say on a piece on tv the other night that eFlow had ironed out all the difficulties etc with the system and barrier-free journeys.
    I don't thnk so. To receive a letter with an incorrect amount and not receive a letter with the correct amount owing is not customer service.


  • #87
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,864 Mod ✭✭✭✭Seth Brundle


    Have you written to them? Speaking to them will be useless when this eventually gets handed over to Sue, Leggit & Run


  • #88
    Ginny
    Hosted Moderators Posts: 13,425 ✭✭✭✭Ginny


    Finally got mine sorted, surprisingly enough the solicitors sorted it and acknowledged I did try and pay...but I am cancelling my eflow and going to tolltag.ie, much less hassle and can top up yourself.


  • #89
    cork_lad
    Closed Accounts Posts: 7 ✭cork_lad


    RecessionJohn wrote: »
    Made a trip recently northwards on M50 and paid the toll via website subsequently. I drive a pick-up and so was charged the €3.70. Received a letter a week and a half later (final notice) for toll payment and a late fee (€6.70). Rang them up and chap in call-centre said I was a day late in paying and so owed the toll plus late fee of €3.00. Told him the website asked me to pay €3.70 only. He said there was a 'lag' in the system. Told him the letter said I owed €6.70 but that I had actually paid (as advised by the website) €3.70. I requested a letter be re-issued to reflect this. He took a note (?) of this and said he couldn't have a letter re-sissued but I insisted as I said I had paid my dues and if I owed a late-fee I would like a letter to reflect this. Upon checking with a supervisor he said he would ask Admin in eFlow to send this letter.
    A week later I rang thr call centre again; no letter had been received by me and the €3 was still outstanding on the account. As I was concerned I would be penalised further I paid the €3 over the phone and asked the operator to follow-up on the letter I was supposed to receive. He said (and this is the daming thing) that he only takes the calls and the Admin section is 'another dept' and all he could do was re-request this.
    Needlesstosay I have not yet received a letter.
    Simon McBeth is the name of the Customer Services Manager in eFlow (named on the tv) and he had the audacity to say on a piece on tv the other night that eFlow had ironed out all the difficulties etc with the system and barrier-free journeys.
    I don't thnk so. To receive a letter with an incorrect amount and not receive a letter with the correct amount owing is not customer service.


    Just from reading this, If you did pay on time you wouldn't of got a letter but seeing as you didn't of course the letter was going to say €6.70. You paid after the letter was issued.... Personally i have noting but praise for eflow, Have never had an issue with them and when i call them they are very helpful


  • #90
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,864 Mod ✭✭✭✭Seth Brundle


    cork_lad wrote: »
    Just from reading this, If you did pay on time you wouldn't of got a letter but seeing as you didn't of course the letter was going to say €6.70. You paid after the letter was issued.... Personally i have noting but praise for eflow, Have never had an issue with them and when i call them they are very helpful
    Your second post on boards since joining last October and its coincidentally your second post praising eflow.
    :rolleyes:


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  • #91
    cork_lad
    Closed Accounts Posts: 7 ✭cork_lad


    And can i ask what is wrong with that, Some people do come on this website to catch up on other things than replying to threads


  • #92
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,864 Mod ✭✭✭✭Seth Brundle


    cork_lad wrote: »
    And can i ask what is wrong with that, Some people do come on this website to catch up on other things than replying to threads
    One could be forgiven for suspecting that you were an eFlow troll!


  • #93
    cork_lad
    Closed Accounts Posts: 7 ✭cork_lad


    True, I can see why your thinking that. But honestly the reason why i replied to your original message is because the helped me out alot with paying for journeys so that's why i think they are sound guys (To me anyways)

    Did you resolve your issue by the way if you did mind me asking?


  • #94
    cat_rant
    Registered Users, Registered Users 2 Posts: 917 ✭✭✭cat_rant


    Anyone else having issues with eflow?

    I have an account set up to debit my lazer card for transactions. I rarely use toll roads and yet they have taken paments above what the charges were on my account two months running! Is there some kinda of mimimun charge going on to avoid them paying trandaction fee's / bank charges?

    unimpressed :(


  • #95
    polyfusion
    Closed Accounts Posts: 679 ✭✭✭polyfusion


    Long thread here, and they're are annoying me now.

    Made 2 passages on the M50 on the 1st, and since I was supposed to make another 2 the following day, I figure I'll pay for all 4 before 8pm on the 2nd. Turns out I didn't have to travel on the 2nd, forgot to pay for the 2 on the 1st, fair enough, I'll get the fine for €12. Got that letter on Monday, and prompty paid.

    Anyway, in the meantime, I made another 2 passages on the 3rd at 6pm and 7pm, went online the same evening at 10pm and paid for those two passages, have e-mail receipt for payment. Today I get a letter for non-payment of those 2 passages on the 3rd.

    I have to say, I'm fcuking livid. I've fired off a web-query from eflows website, but after reading a few posts here, not confident that I'll get any response regarding that. It's in their customer charter to respond with 24 hours, so I'll leave it that long before doing anything else.

    Or maybe I'll let it fester...

    Anyway, have to make another 2 passages this evening, so wondering how those are going to be dealt with. I must double-check my bank account to have extra proof that they were paid when I paid them.


  • #96
    samhail
    Registered Users, Registered Users 2 Posts: 2,699 ✭✭✭samhail


    I have always been impressed with their customer care when i called up.


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  • #97
    polyfusion
    Closed Accounts Posts: 679 ✭✭✭polyfusion


    You're probably more gregarious than myself. :)

    Me, I hate having to follow up on things when I've done everything I need to, and it's a failure of someone else's "system" that is going to cost me more of my time, energy and money. What makes it worse is that it seems others have been having similar experiences for well over a year, and it seems they've done little to rectify their system.

    Anyway, I checked my bank account, and I have been debited for all the journeys I made.


  • #98
    picturehangup
    Registered Users, Registered Users 2 Posts: 424 ✭✭picturehangup


    Sorry to bump this old thread, but my husband is having an issue with eflow.

    Apparently, he failed to remember to pay for a journey back in 2019, when we were living away from our home address.

    We didn't receive any reminders, etc, or else they were sent to that address after we left there, but we didn't receive the regular rising incremental fine. Hubby explained this, but they are after his blood now. This only came to light when he had to query a recent toll, which he had paid already, out of the blue. They now want 600 Euro.

    Is this legal, does anyone know. It is extortion of some kind, is it not? Or does their behaviour qualify as harassment and intimidation?

    My hubby was dealing with major health issues, including cancer, at the time, so it is very likely that he was remiss when it came to paying the toll. It is very easy to forget, especially under pressure.

    I would be obliged if someone could offer an opinion.



  • #99
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,775 ✭✭✭GerardKeating


    https://www.boards.ie/discussion/comment/121168420#Comment_121168420

    It's hardly "extortion/harassment/intimidation" if they are asking for payments of tolls/fees/fines due to them.

    It's also not eFlow's "problem" if you were not at the address to which your car is registered and did not get your post. Did whom ever was living at the address not forward the post?

    Unless he has already admitted it, he might ask for evidence that it was his car, the obligatory photo and proof that they sent you mail on this.



  • #100
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 29,770 ✭✭✭✭HeidiHeidi


    https://www.boards.ie/discussion/comment/121168420#Comment_121168420

    Sorry for your husband's troubles, but I'd be inclined to agree with the previous poster.

    Your husband didn't pay a toll, the fines r amp up fairly quickly if you don't pay it off - and the fact that you didn't have mail redirected from your home address when you weren't living there, so didn't receive the notices,is not their fault.

    TBH, if it dates back to 2019, I'm surprised it's only €600, I thought it would be into the thousands by now!

    I would say your only hope is to engage with them, be reasonable, don't throw out accusations of extortion or illegality, and ask for some leniency. Offer to set up a video account, there's no charge for it and it will prevent this ever happening again, and if you do this there is usually some way given on fines (or there used to be anyway).



  • #101
    markpb
    Registered Users, Registered Users 2 Posts: 9,376 ✭✭✭markpb


    Ring them, put your hands up and accept that it was a mistake, that the toll should have been paid at the time and that you should have updated the cars registered address or put a post forwarder in place. Explain that your husband was very ill at the time and see if they will compromise on the amount due or put a phased payment plan in place. Leave out any emotion, any reference to extortion, harassment or intimidation. Remember that they are people are doing their jobs, operating within the law and that the reason you're in this position is an unfortunate set of mistakes made during a time of great difficulty.



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