mick-fitz8585 wrote: » Lads hope one of u can help i went over the m50 on the 12 of april and had forgot to pay the toll be 8pm the next day,i got around to paying it on the 21 of april as it left my mind, iv know got a letter saying iv to pay a 47.50 fine for LATE payment, Do these really have a leg to stand on charging 40 odd euro for a 3 euro late payment which was pay,d before any letters showed up at my house Any help would be great
GerardKeating wrote: » You cannot email them any more, any emails bounces back with directions to a web form.
Lone Kimono wrote: » Lads I know this is an old thread but I didn't think I should start a new one just for this. I received a letter today from E Flow stating that I used the M50 toll road on the 16th December and I have to pay a €6.00 fine and had 14 days to pay the fine or I would be charged an additional €41.50. Now I was on the way home from Dundrum shopping centre and missed the slip road and went too far down the motorway by accident but I had no problems paying the fine so I went onto the E Flow website and typed in my information to pay the fine only to find the fine was now €47.50. The 14 days were well up but the letter that they sent to tell me about the fine and the 14 days to pay only arrived today! Now I have already emailed them explaining the situation. But I was wondering what other people thought, do I have a leg to stand on here or am I better off just paying the €47.50?
Deleted User wrote: » I make a point of ringing them up to settle the account. Nothing like a human operator to sort what's going on. Had a 200+ fine waived because I made out I was willing to pay. (I was, but I would have had to spread it out.)
Jip wrote: » I am a recent victim of this ridiculous system while transferring the tag between 2 cars so was tagless for a weekend. Drove through the toll and paid the fee the next morning but lo and behold a penalty notice arrived the following week. They claim they have no record of the payment attached to the reg or laser card it was paid with and are looking for a print out of my statement showing that the payment was made. You have to wonder who designed, coded and tested this system ? I highly suspect no testing was done whatsoever.
Colm R wrote: » Tell your bank that the company has requested access to your financial records. Cos that has to be illegal.
GerardKeating wrote: » Why would it be illegal to ask ?
Colm R wrote: » Might not be illegal, but to be honest, I don't think its right that a company can request to see a statement of transactions on a personal account.
Jip wrote: » They claim they have no record of the payment attached to the reg or laser card it was paid with and are looking for a print out of my statement showing that the payment was made.
Ginny wrote: » I have an eazypass tag, one which I barely use. I made 2 trips on the M50 that weren't registered by the camera, I got a notification and went online and used the registered user cancellation bit. Now my northbound journey reference was say 1222222211 and the south bound one was 2111122. My Notice number was also 21111122. SO as it says on the letter I inputted the Notice number and my details and it was accepted. A few weeks later I received another notification saying I had not paid the North bound journey, I rang them up explaining how I'd already rectified this and given them my tag details, the CSR said to ignore the notice, it must be a glitch as there was nothing outstanding on my account. Today I recievd my letter from their solicitors, now they're looking for 144 euro. Eflow refuse to talk to me, say my account is closed off and they can't even confirm I rang them in mid Feb about this. Now I'm going nuts at home, I've gone through all my statements and found they did only take the 3 euro for the southbound journey even though I had authorized through the user notice cancellation to take both, am I screwed?
jaylo wrote: » similar problem, eflow have now passed me onto this crowd, pierse and fitzgibbon who are charging us upwards of €1362 for journeys dating back to last year. Fines arrived through the post for 08 journeys in spring 09, and by then they had risen to alarming rates. eflow are awful - not our problem talk to the solicitor. I had, I thought sorted this out weeks ago when two agents assured me on separate occasions that the debt would be cleared by signing up for one of their video accounts, and that would be the end or it. Last week however, a stream of letters from these solicitors began, and apparantley we haven't had them all yet! Has anyone had to deal with such large amounts from eflow? It might be worthwhile getting the solicitor onto this one, any opinions?
reecebaby1 wrote: » HI solictor has told me i owe 6,500 but if i pay witin 2 weeks they will settlle for 2,500 am at my wits end as dont have this sort of money trying to get a loan...was wondering what happened with your case ...did you pay ..can anyone advise me
RecessionJohn wrote: » Made a trip recently northwards on M50 and paid the toll via website subsequently. I drive a pick-up and so was charged the €3.70. Received a letter a week and a half later (final notice) for toll payment and a late fee (€6.70). Rang them up and chap in call-centre said I was a day late in paying and so owed the toll plus late fee of €3.00. Told him the website asked me to pay €3.70 only. He said there was a 'lag' in the system. Told him the letter said I owed €6.70 but that I had actually paid (as advised by the website) €3.70. I requested a letter be re-issued to reflect this. He took a note (?) of this and said he couldn't have a letter re-sissued but I insisted as I said I had paid my dues and if I owed a late-fee I would like a letter to reflect this. Upon checking with a supervisor he said he would ask Admin in eFlow to send this letter. A week later I rang thr call centre again; no letter had been received by me and the €3 was still outstanding on the account. As I was concerned I would be penalised further I paid the €3 over the phone and asked the operator to follow-up on the letter I was supposed to receive. He said (and this is the daming thing) that he only takes the calls and the Admin section is 'another dept' and all he could do was re-request this. Needlesstosay I have not yet received a letter. Simon McBeth is the name of the Customer Services Manager in eFlow (named on the tv) and he had the audacity to say on a piece on tv the other night that eFlow had ironed out all the difficulties etc with the system and barrier-free journeys. I don't thnk so. To receive a letter with an incorrect amount and not receive a letter with the correct amount owing is not customer service.
cork_lad wrote: » Just from reading this, If you did pay on time you wouldn't of got a letter but seeing as you didn't of course the letter was going to say €6.70. You paid after the letter was issued.... Personally i have noting but praise for eflow, Have never had an issue with them and when i call them they are very helpful
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