Another Brilliant Ryanair Retort

dub_skav · 05-01-2010 03:01PM

astrofool wrote: »

Credit card "charges" should be illegal, but this should apply to all airlines, and all services.

I agree. But to challenge all airlines and services a precedent needs to be set.
Forcing a ruling on Ryanair who are the most vocal airline would mean all others would have to follow suit.
So, to anyone who feels that credit card charges are wrong, the idea should be to pick a visible user of them and force them (legally) to change practices.

Then we can get into the circular arguments of value for money / quality of service, once the improper credit card charges are out of the way

sceptre · 05-01-2010 03:31PM

Ryanair Head of Communications Stephen McNamara:

"wibble wibble, how's your father!"

I'm not sure why they need someone as head of communications if they personalise every reply to valid criticism to be honest. While I'll happily fly Ryanair or BA or whoever has the most convenient and/or cheap offering for me, if someone replied to criticism like that anywhere near me I'd assume he was an idiot or doing a perfect impression of being an idiot because his boss asked him to. Let's assume it's the latter. I hope the pay's good. Even if it is, I'll bet lots of us could do better.

peepeep · 05-01-2010 05:40PM

I can't stand flying with Ryanair. I find the seats ridiculously cramped and uncomfortable and I'm only 5'3... I can't imagine how tall people can fit! I'm flying Aer Lingus on a trip this week and it was only 20 quid extra return. Money well spent in my book.

rossie1977 · 05-01-2010 05:53PM

peepeep wrote: »

I can't stand flying with Ryanair. I find the seats ridiculously cramped and uncomfortable and I'm only 5'3... I can't imagine how tall people can fit! I'm flying Aer Lingus on a trip this week and it was only 20 quid extra return. Money well spent in my book.

ryanair have a seat pitch of 30 inches, well inside the regulation of 26 inches

easyjet have less, most charter flights have less

Dr. Greenthumb · 05-01-2010 06:37PM

gotta love ryanair for their in your face cockiness!! don't take life so seriously and you might find it funny

Borneo Fnctn · 05-01-2010 07:33PM

All Ryanair are good for is giving much needed competition to the market. This keeps the cost of flights with proper airlines down.

R0ot · 05-01-2010 07:48PM

I for one welcome our ryanair overlords.

Goldman82 · 06-01-2010 11:52PM

Ryanair does not only treat their customers like s**t, they also don't care about their employees. I heard that employees are not allowed to charge their phones in the Ryanair office because it consumes energy. In addition, they pay really bad and give only benefits that they have to give by law to their workers. Cheap all around! Oh, and they also don't pay dividends to their shareholders.

CantGetNoSleep · 07-01-2010 01:48AM

RoyalMarineComm wrote: »

i dont mind paying 5 euro for a hard backed no leg room horrible seat on a plane going somewhere.
i dont even mind paying €5 for a laser booking, or €10 for a credit card booking.

there are ways around that.

heck, i dont even mind standing in a queue for ages waiting to get on, and get off the flight.

what i do mind is paying €30 to bring my fucking clothes with me.

€30 euro for a max of 15kg bag.
€100 euro for a max of 30kg with 2 bags.

if you try to avoid bringing a bag, and stuff everything into your hand luggage which is capped at a max of 10kg, and limited in size to fit in the over head compartment, they will try and catch you out.
they have some evil mannered staff walking around where you queue up for the flight trying to catch people out. they tell you to try fit it in the baggage compartment checking area and if it fits, they ask you to weigh it! if your unlucky enough to get caught, then you dont pay €30 euro. oh no. you get fucking raped worse at the desk!
15kg bag would have cost you €30. but if your caught and didnt check a bag in online, its over €60 at the ryanair desk in the airport!

thats where you get ripped off.

You are only going to Europe though? How long are you going for? Is 40kg not enough? Ship over anything extra and stop acting like a little batch

griffdaddy · 07-01-2010 02:02AM

Goldman82 wrote: »

Ryanair does not only treat their customers like s**t, they also don't care about their employees. I heard that employees are not allowed to charge their phones in the Ryanair office because it consumes energy. In addition, they pay really bad and give only benefits that they have to give by law to their workers. Cheap all around! Oh, and they also don't pay dividends to their shareholders.

yeah and i heard michael o leary eats babies as well.

RoyalMarine · 07-01-2010 04:00AM

CantGetNoSleep wrote: »

You are only going to Europe though? How long are you going for? Is 40kg not enough? Ship over anything extra and stop acting like a little batch

right. sorry. i didnt mean to be a batch.

but ill openly be a bitch about it.

yes im only going to europe.
40kg? your only allowed 10kg carry on.
why should i pay 30 euro to bring a bag with me?
and then have to wait almost an hour for my bag to appear on the baggage reclaim.
and if i want to insure it, i have to pay extra on top of that incase they loose it.

Teferi · 07-01-2010 04:12AM

hooradiation wrote: »

So, Ryanair were criticised and instead of responding to that then bleat on and on about how they think they're so awesome as opposed to answering the fucking complaint?

Oh and some inverse class snobbery, for good measure.

How typical. In before slackjawed cretins decide that they really need to post how awesome Micheal O'Leary is and how he should be running this country.

And yet, hooradiation still travels with them.

O'Leary and his organisation are gas. Fair play to them for consistently giving hilarious responses to their critics.

opinion guy · 07-01-2010 04:57AM

jumpguy wrote: »

God, everytime Ryanair are criticised, they counter-criticise the organisation that criticised them, then blab on about low fares.

In Ryanair land this is called advertising. I'm surprised they didn't charge the UK watchdog for advertising the fact that the watchdog exists.:D

Where does one get one of these Prepaid Mastercards then ?

Correct me if i'm wrong but arne't theses credit card charges quite common in many online businesss. I know Ticketmaster stung me for them recently for example as I believe did the cinema tickets I got online.

Teferi · 07-01-2010 05:08AM

RoyalMarineComm wrote: »

right. sorry. i didnt mean to be a batch.

but ill openly be a bitch about it.

RoyalMarineComm wrote: »

loose

Oh, and you were so very, very close.

cournioni · 07-01-2010 10:11AM

senordingdong wrote: »

http://www.rte.ie/news/2010/0104/ryanair.html

A UK watchdog has criticised Ryanairs credit card charging policy.
So instead of making themselves appear right, Ryanair just made their opponent appear wrong.

So would the Ryanair haters here complain about a five euro credit card charge when their the competitors (aer lingus and british airways) have higher charges ingrained in their fees...and have the constant threat of a strike looming?

British moaning about an well run Irish business shocker!

cournioni · 07-01-2010 10:20AM

RoyalMarineComm wrote: »

right. sorry. i didnt mean to be a batch.

but ill openly be a bitch about it.

yes im only going to europe.
40kg? your only allowed 10kg carry on.
why should i pay 30 euro to bring a bag with me?
and then have to wait almost an hour for my bag to appear on the baggage reclaim.
and if i want to insure it, i have to pay extra on top of that incase they loose it.

Reality check! Use someone that doesn't charge for baggage and see how much they charge you... Its called shopping around.

Ryanair are great at what they do, they get you from A to B for less than the price of a bus fare as long as you are willing to read into the hidden charges.

Mr. Presentable · 07-01-2010 12:23PM

PORNAPSTER wrote: »

Ryanair are great at what they do, they get you from A to B for less than the price of a bus fare as long as you are willing to read into the hidden charges.

But they don't. They get you from A to Q and you then have to take a bus/train from Q to B.

monkeypants · 08-01-2010 08:36AM

PORNAPSTER wrote: »

hidden charges.

That's what the consumer people on both sides of the sea are always giving out about. The clue to what's wrong is in the name.

mickoneill30 · 08-01-2010 10:38AM

PORNAPSTER wrote: »

Reality check! Use someone that doesn't charge for baggage and see how much they charge you... Its called shopping around.

Best advice of the thread.

If two airlines go to your destination just write out a list like this

Cost of flight
CC Fee (if any). (If you're using Entropay it's 4.95% to load a card.)
Baggage fee (if you have any)
Online check in fee (if any)
Cost of getting from airport to your final destination (people seem to forget this little nugget).
Any other fees you might pay.
Time it'll take you (if two airlines have a small difference in price but large difference in the distance the airport is from your destination then this is a factor)

Then if the Ryanair trip is cheaper you can't really complain. If they're not (and they're frequently not) then go with the other airline.

cournioni · 08-01-2010 10:44AM

nipplenuts wrote: »

But they don't. They get you from A to Q and you then have to take a bus/train from Q to B.

Its up to you to suss that out then isn't it? If you don't like it, don't buy it. They get me from A to B week in week out without fail and most for around €20 return. If you're organised enough, you can do it.

cournioni · 08-01-2010 10:55AM

monkeypants wrote: »

That's what the consumer people on both sides of the sea are always giving out about. The clue to what's wrong is in the name.

Well the consumer people on both sides of the sea are lazy aren't they? What's wrong with opening a tab for Ryanair, Aerlingus, Aer Arann, British Airways, Easyjet, BMI and checking the all of the charges before you hit the purchase button? That is what I and alot of people do.

Again, they offer a service where you CAN fly for cheap if you are willing to accept what you are paying for. It's simple.

Mr. Presentable · 08-01-2010 11:31AM

PORNAPSTER wrote: »

Its up to you to suss that out then isn't it? If you don't like it, don't buy it. They get me from A to B week in week out without fail and most for around €20 return. If you're organised enough, you can do it.

Fair enough. It's the disingenuousness of selling a flight to Milan (for example)that actually goes to Bergamo when Milan actually has an airport (or two) that rankles. Or Verona (flies to Brescia,) Florence (Pisa) Barcelona (Reus - about 80km away)

So, yes, if I want to go from Dublin to Reus it works well..................

As you say, if you don't like it don't buy it - so I don't. Don't get me wrong, Ryanair have utterly changed how we travel, but not much of what they do is defensible

ednwireland · 08-01-2010 11:43AM

i was supposed to fly knock to liverpool yesterday airport closed (fair enough a couple of cm of snow ) not their fault.
so think right get myself a refund i'll fly easyjet today out of belfast international, they've been flying all day yesterday. all flights bar the 8am are cancelled.

but heres the difference, easyjet allow me to change both my flights online because they cancelled the flight, ryanir wouldnt allow me to do anything and their phone line was off the hook all day yesterday not that it matters anyway as its my dads 90th birthday this weekend so weekend ruined anyway

General Zod · 08-01-2010 11:46AM

I'm less likely to have stuff stolen from my bag with Aer Lingus than with Ryanair.

opinion guy · 08-01-2010 12:08PM

Are Ryanair charging for the salt on the peanuts yet ?

monkeypants · 08-01-2010 03:50PM

PORNAPSTER wrote: »

Well the consumer people on both sides of the sea are lazy aren't they? What's wrong with opening a tab for Ryanair, Aerlingus, Aer Arann, British Airways, Easyjet, BMI and checking the all of the charges before you hit the purchase button? That is what I and alot of people do.

Again, they offer a service where you CAN fly for cheap if you are willing to accept what you are paying for. It's simple.

You're just making excuses for their business model.

cournioni · 08-01-2010 04:23PM

monkeypants wrote: »

You're just making excuses for their business model.

They run a good profitable business, I get flights with them for €20 as opposed to paying double the amount with Aerlingus (who also have their own little fees added here and there). It's win win... If you don't like it, don't use them. Moaning about it doesn't solve anything.

cournioni · 08-01-2010 04:55PM

nipplenuts wrote: »

Fair enough. It's the disingenuousness of selling a flight to Milan (for example)that actually goes to Bergamo when Milan actually has an airport (or two) that rankles. Or Verona (flies to Brescia,) Florence (Pisa) Barcelona (Reus - about 80km away)

So, yes, if I want to go from Dublin to Reus it works well..................

As you say, if you don't like it don't buy it - so I don't. Don't get me wrong, Ryanair have utterly changed how we travel, but not much of what they do is defensible

True but the airports are clearly marked. Its up to the customer to find out where they are flying to exactly. I know for a fact that if I'm flying to London, I would find out which airport I would want to use and which would suit me before I booked. If you don't know where you are going then that is your own problem, because at the end of the day, it is up to the customer to educate themselves on what they are purchasing.

mickoneill30 · 08-01-2010 05:17PM

PORNAPSTER wrote: »

True but the airports are clearly marked.

Incorrectly.

For example.

Ryanairs Milan (Bergamo) is 55Km from Milan. So how exactly is that Milan? Drogheda is 56KM from O'Connel St., Dublin. Should it be called Dublin (Drogheda). So if you want to go to Bergamo then Ryanairs great. If you want to go to Milan, not so great.
Milan (Linate) is 11Km from Milan.

It is absolutely the customers responsibility to clarify this for themselves but do you not accept that Ryanair are being slightly misleading by labelling their destinations as above.

tomo75 · 08-01-2010 05:23PM

mickoneill30 wrote: »

Incorrectly.

For example.

Ryanairs Milan (Bergamo) is 55Km from Milan. So how exactly is that Milan? Drogheda is 56KM from O'Connel St., Dublin. Should it be called Dublin (Drogheda).
Milan (Linate) is 11Km from Milan.

It is absolutely the customers responsibility to clarify this for themselves but do you not accept that Ryanair are being slightly misleading by labelling their destinations as above.

+1

Barcelona is 103km from Girona yet they advertise Barcelona!!

Another Brilliant Ryanair Retort

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