BT mega slow last couple of days!! Anyone else?

Tusky · 04-09-2008 10:12pm

In the afternoons I get 60kbps and in the evenings I get 15kbps. Neither are good for a 4mb connection but 60kb is obviously preferable.

How come when I test my speed I get the above but when I go to download anything, I only get 15kbps ?

zoom_cool · 04-09-2008 10:14pm

Hi guys

I am getting 51kb on 1Mb line tonight tried ringing BT 42 min on phone gave up rebooted my router and got speed of 900kb but for how long

on the 78.16.x.x range

kleefarr · 04-09-2008 10:25pm

zoom_cool wrote: »

Hi guys

I am getting 51kb on 1Mb line tonight tried ringing BT 42 min on phone gave up rebooted my router and got speed of 900kb but for how long on the 78.16.x.x range

On the same IP range... getting 75kb/s on a 3mb/7.6mb/8mb .. Not sure which one it is at the moment.

donkeyradish · 04-09-2008 10:36pm

This was working, but now EVERY time I restart the router I get a 78.16 subnet

If I just disconnect and reconnect without a reboot, it will sometimes pick another IP but the connection authentication fails.

It's like they are deliberately sending my connection elsewhere to some throttled subnet.

Mr Mojo · 04-09-2008 10:50pm

Been crawling here in Galway again all evening, finally got a 213.xxx.xxx.xxx address, now got a nice steady 825kb d/l off a 7.6mb sync.

Gonna try to hang onto this ip, wonder if I can last the 3day lease without a reboot? This messin is startin' to piss me off.

boopolo · 05-09-2008 11:40am

Tusky wrote: »

In the afternoons I get 60kbps and in the evenings I get 15kbps. Neither are good for a 4mb connection but 60kb is obviously preferable.

How come when I test my speed I get the above but when I go to download anything, I only get 15kbps ?

It depends on the upload speed of source that you are downloading from.

There was a link to a file on these boards before. The files' source had excelent upload. I used it for testing, but cannot find it now.

Boo

BoardsRanger · 05-09-2008 1:18pm

have BT gave anyone here an approx date as to when this will be sorted?

boopolo · 05-09-2008 2:14pm

BoardsRanger wrote: »

have BT gave anyone here an approx date as to when this will be sorted?

BoardsRanger, When I finally got them to admit there was a widespread problem, they explained the work was ongoing and included other ISPs working together with Eircom.

They were unable to give a date when they expected it to be sorted.

My post earlier in the week:

boopolo on 3rd Sep wrote:

OK. They Have Finally Admitted What The Problem Is

The problem is directly related to the countrywide upgrade last month
It is not just confined to BT
It is with the integration of BT (and UTV etc) into the Eircom
There are several teams from internet providers and Eircom working round the clock changing and testing
It is not helped by the fact that the Eircom system is not the same as say the Cisco system of BT

They do not have a date they expect this to be sorted out

BoardsRanger · 05-09-2008 2:21pm

great! so could be several weeks!

Calibos · 05-09-2008 2:41pm

I know the terrible pings are due to interleaving being turned on full which is down to Eircom but is it not obvious that the resellers just won't come out and admit that they simply did not put extra backhaul bandwidth in place to support the new speeds which is not Eircoms fault.

Username! · 05-09-2008 3:27pm

boopolo wrote: »

Hi Jermey

I think you may have missed my follow on post:

Who told you this information or is this your own assuption?

Tusky · 05-09-2008 3:50pm

boopolo wrote: »

It depends on the upload speed of source that you are downloading from.

There was a link to a file on these boards before. The files' source had excelent upload. I used it for testing, but cannot find it now.

Boo

do you mean this one ? http://ftp.esat.net/pub/linux/gnoppix/gnoppix-1.0-i386.iso

Thats the one the BT tech guys get you to download to test your speed. Thats the one that I'm getting 20kbps on.

Sar! · 05-09-2008 4:00pm

Im sure is a fairly common story now but this week I have called their support 4 times. Twice no one answered after 30mins of being on hold. Twice no one called me back on their ridiculous callback system. I even sent them an email complaint and still nothing.

Today I contacted Comreg about the whole thing so they can try and sort it and so I stop wasting my time. This whole situation is going on since 29th of July for us which is completely crazy.

And if Comreg dont sort it ill go to Consumer affairs cos its really a total joke at this point.

If we are all paying for a service and not getting it then they need an incentive to fix it. The only way that will happen is if they start losing money by either a) having to reimburse customers or b) people leaving and going elsewhere.

OK-Cancel-Apply · 05-09-2008 5:33pm

Makes me angry seeing some of these posts about BT... Some things never change. This is the same BT (Esat) that I was with years ago in dial-up days, on their 'Unlimited' after 6pm and weekend package, who cut my connection off for *drum roll*...... USING IT TOO MUCH!

BoardsRanger · 05-09-2008 5:41pm

here is the response email from BT - very informative:

"The issue is still being investigated, we don't have a fix time at present.
We hope to have the issue resolved as soon as possible.

Regards,"

Valentia · 05-09-2008 6:02pm

Just got this. So they seem to taking it seriously.

BT is aware of a nationwide congestion issue which is causing slow speeds for many of our customers. We apologise if you have already provided any of the information in this email. We need you to run the following tests between the hours of 6pm and 9pm and reply back with the results. This will give us valuable information about the problem while it is happening. We will then have all the information on your connection and setup in one place. This will allow us to log the fault immediately. Thank you for your help and patience in this matter.

Please send the following account details:

Full Account Name:
Home Phone Number:
Customer Number:

Direct your browser to http://www.url.ie/qv and save the file to disc. When the transfer rate stabilises take note. There is no need to download the entire file. Please reply with this rate.
Please do not reply with an image file as this will slow down our processing of your issue.

What is the name and model number of the router you are using?

If you are using a 3rd party router, are you able to log into your routers configuration page and reply with the line rate, noise margin and line attenuation?
Please do not reply with an image file as this will slow down our processing of your issue.

If you are using a Netopia router:
Open your Internet browser
In the address bar type in 192.168.1.254
This will take you into your routers configuration page
Click on Expert Mode
Click Yes, enter expert mode
Click on Statistics
Click on DSL
Please reply with the Max allowed speed, SN margin and Line Attenuation figures
Please do not reply with an image file as this will slow down our processing of your issue.

If you are using a Voyager router:
Open your Internet browser
In the address bar type in 192.168.1.1
This will take you into your routers configuration page
On the bottom left hand corner of the screen you will see the version number. Please reply with this number.
Click on Advanced on the left hand side and then click on Advanced again when it appears on the main part of the screen.
Click on System
Click on Remote Access
When asked for login details, type admin for the username and admin for the password
Tick the boxes Telnet and Ping and then click apply
Click on Status
Click on Broadband line
Please reply with the Line Rate, Noise Margin and Line Attenuation figures
Please do not reply with an image file as this will slow down our processing of your issue.

If you are using a Zyxel router:
Open your Internet browser
In the address bar type in 192.168.1.1
This will take you into your routers configuration page. The default login password will be 1234
On the right hand side under Maintenance, click System Status
Scroll down the page and click on Show Statistics
Please reply with the Line Rate
Click on site map on the upper right hand corner
On the right hand side under Maintenance, click diagnostic
Click DSL line
Click on Downstream noise margin
Please reply with the noise margin and line attenuation figures
Please do not reply with an image file as this will slow down our processing of your issue.

If you are using Windows:
Click Start
Click on Run
Type in cmd
The black command prompt window will open
Type tracert www.bbc.co.uk and hit return or enter on your keyboard
Copy all the results and include them in your reply as text. Please do not reply with an image file as this will slow down our processing of your issue.
Repeat these steps for ftp.esat.net

This congestion issue is being investigated and the more information we receive from customers the sooner we will be able to trace it and resolve it.

Regards
Darragh | BT Residential Technical Support | www.btireland.ie/help | 1890 923 111

exiztone · 05-09-2008 7:20pm

My speed is still an embarassment. I'll happily do these tests, what's the e-mail I should send the results on to?

Valentia · 05-09-2008 7:44pm

exiztone wrote: »

My speed is still an embarassment. I'll happily do these tests, what's the e-mail I should send the results on to?

The address on my mail is: ressupport-live@mailnj.custhelp.com

Tusky · 05-09-2008 7:49pm

Valentia wrote: »

The address on my mail is: ressupport-live@mailnj.custhelp.com

Im pretty sure you should use this email - residentialsupport@btireland.ie

Ive been getting replies from that one. Just done all the tests and sent them on. I suggest everyone do the tests and send on the information but also inform them that you will be changing ISPs unless it is resolved.

Sar! · 05-09-2008 8:11pm

Well Valentia you must have the magic touch cos they havent answered at all for me even to email. You'd think if they were that aware of the problem and are now admitting it that at the very least they'd post a message on their website...

Interesting to see what happens when you do provide that info though. We have provided all of that at least 4 times in the past 6 weeks and even to that same support person. It didnt make a blind bit of difference Im afraid...bottom line is that they dont have a bulls notion whats going on

Valentia · 05-09-2008 8:11pm

The return address that I was asked to send mine to is as I quoted above. Either way it will get to the intended target I imagine.

Valentia · 05-09-2008 8:15pm

Sar! wrote: »

Interesting to see what happens when you do provide that info though.

Pings don't bother me but it does seem odd that my pings seem ok ish when my download speed is crap:

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 93 ms 62 ms 56 ms bas001.bmt.esat.net [193.95.142.242]
3 64 ms 61 ms 55 ms vlan103.rt002.bmt.esat.net [193.95.142.1]
4 56 ms 55 ms 57 ms ge1-0.core001.bmt.esat.net [193.95.140.17]
5 55 ms 57 ms 55 ms pos3-0.core001.cwt.esat.net [193.95.131.41]
6 70 ms 67 ms 68 ms pos2-0.br001.ldn.esat.net [193.95.131.14]
7 76 ms 71 ms 73 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 75 ms 70 ms 71 ms 212.58.238.129
9 73 ms 72 ms 79 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
10 75 ms 77 ms 73 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

C:\Users\Danny>tracert ftp.esat.net
Tracing route to ftp.esat.net [193.120.14.241]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 62 ms 57 ms 61 ms bas001.bmt.esat.net [193.95.142.242]
3 62 ms 64 ms 58 ms vlan101.rt001.bmt.esat.net [193.95.141.1]
4 60 ms 61 ms 61 ms ftp.esat.net [193.120.14.241]

Trace complete.

My download speed on a 7.6 line was: 122kB/sec

Line Attenuation: Downstream: 28 Upstream: 27
SNR: Down 10dB Up: 13dB

Line Rate: Down: 7616Kbps Up: 672 Kbps

Keith186 · 05-09-2008 8:18pm

Mine was very slow a couple of days ago and as mentioned above youtube was ridiculous. Don't know if was coincidence or not but I disconnected and reconnected and everything was back at full speed including youtube.
2610 down on 3meg line.

adox · 05-09-2008 8:35pm

Just to add that I noticed awful download speeds this evening for the first time, maybe a tenth of what I would expect from the source. Did a speed test and got terrible stats.

I`ve just rebooted my router and everything is back up to speed(for the time bring maybe?).

05-09-2008 9:13pm

With BT 3MB and speeds for me have dropped, taking ages to load a webpage.

Calebmcd · 05-09-2008 9:38pm

Every time i get slow speeds(not downloading, but browsing)
I check my ip address.

Its always a 78.16.x.x

So i disconnect and reconnect until i get a 200+ ip.

Then the problems go away

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59
Reply from 89.234.66.107: bytes=32 time=18ms TTL=59
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 15 ms 16 ms 16 ms bas503.cwt.esat.net [193.95.136.239]
3 16 ms 16 ms 20 ms vlan501.rt502.cwt.esat.net [193.95.137.125]
4 16 ms 15 ms 16 ms vlan52.rt001.cwt.esat.net [193.95.130.145]
5 16 ms 16 ms 17 ms ge0-0.br001.cwt.esat.net [193.95.129.4]
6 17 ms 19 ms 17 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 19 ms 19 ms 17 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

Early today my net was unbearable, never mind the pings pages wouldn't load.
Low and behold, it was a 78.16.x.x

After reconnects by 5 or 6 times i got a 200+ ip

Now i have fast browsing my normal 3mb and good pings as you can see!

GIVE IT A TRY!

edster99 · 06-09-2008 12:01am

I reconnected, got a non 78. ip address and all is much better.

Curiously, I noted that when on the 78. address range some things worked ok but others were crap. E.g. when I used the limerick node on speedtest.net it gave ok numbers, but when connecting to the Dublin node it was woeful ( < 500kb/s on a 5Mbit connection.

Sort it out BT!

Zonda999 · 06-09-2008 12:06am

My speed is back to normal for the last couple of days:):).Youtube still very pedestrian, though:mad:.It has been for the last month or so, now

Oddly, my ISP, according to speedtest has changed to "internet services ireland".WTF??

Jonathan · 06-09-2008 12:21am

Zonda999 wrote: »

My speed is back to normal for the last couple of days:):).Youtube still very pedestrian, though:mad:.It has been for the last month or so, now

Oddly, my ISP, according to speedtest has changed to "internet services ireland".WTF??

BT has bought up lots of small isps.

They probably never bothered to update the RIPE databases.

jack222 · 06-09-2008 12:39am

I have noticed my speed crawling last couple of weeks and am glad to find I am not the only one.

I emailed BT two weeks ago about it. They replied with a long list of questions to ask me, even though I informed them it was working fine for the previous two years!. So I rang them, but was put on hold for one hour, so gave up. I emailed them back an answer to every question.

Didnt get a reply for 4 working days!. All they did was ask me to plug the router into main phone socket......BS

So I ring again, on hold for 30 mins, I give up and put my number into system for call back. 3 hours later some guy rings me. He sounded like a Nigerian. He finished every sentence with please? and could barely carry out a conversation with me, his English was that bad.
Eventually he informed me that there was problem with the EIRCOM infrastructure since a recent upgrade and this was causing a bottleneck in traffic. He says they are trying to fix.
I asked him why there is nothing on the website and why the wasters on BT support are asking me to do stupid tests when the problem is on their end, he asked me for my router model......

I gave up, I will ring tomorrow and try and get someone who has a clue. If its not fixed or at least something on their webpage in the next few days I cancel subscription.

rivalius13 · 06-09-2008 12:44am

I'm getting throttled right now. Went over download limit. It sucks balls. Paying for 7.6MB, getting 128kb.

Elem · 06-09-2008 7:10am

Ive 24mb on the North Exchange.. It's across the road from my house. Downloading at a excellent speed, but ping when trying to play online games is awful.

kleefarr · 06-09-2008 9:48am

I have tried resetting to a different IP address about 15/20 times and I always get 78.

Jonathan · 06-09-2008 12:12pm

kleefarr wrote: »

I have tried resetting to a different IP address about 15/20 times and I always get 78.

You only get a new ip address when your lease expires.
BT have 24 hour leases iirc.

Calebmcd · 06-09-2008 1:39pm

jmccrohan wrote: »

You only get a new ip address when your lease expires.
BT have 24 hour leases iirc.

Not true, if you disconnect. Then reconnect after say 30 secs, you well 9/10 time get a new ip.

And eventually you will get a Non 78 IP.

If you dont disconnect your ip can last up to 3 days.

Samba · 06-09-2008 3:14pm

Since the heavy rain around the area my land line is dead thankfully the broadband is up and running but each time I restart my router/connection I sync anywhere between 2mb-5mb, usually when I sync up at my standard 6mb I ping boards at 40-45ms.

70-160 is now the norm.....

meh, think im just gonna downgrade back to 3mb, these problem would have happened anyway due to the weather probably but I'm tired of trying to play xbox live with red and yellow signal bars.

patto_chan · 06-09-2008 4:15pm

I did a speedtest recently for the first time in ages and was surprised to see my former 3MB connection has now been upgraded. I know BT and other providers are touting faster speeds but hadn't expected my exchange to be upgraded yet. (I'm in Athy, South Kildare.)

The result above is the best I've seen in recent days but other times download measures at 4,500 kb/s or above. It fluctuates depending in traffic I presume.
Previously when I was on 3MB I used to get 2,600 kb/s or so download speed.

I've also just checked the speed of my connection on IrishISPtest.ie.
It shows similar results.
Sweet. :cool:

jack222 · 06-09-2008 4:36pm

patto_chan wrote: »

I did a speedtest recently for the first time in ages and was surprised to see my former 3MB connection has now been upgraded. I know BT and other providers are touting faster speeds but hadn't expected my exchange to be upgraded yet. (I'm in Athy, South Kildare.)

The result above is the best I've seen in recent days but other times download measures at 4,500 kb/s or above. It fluctuates depending in traffic I presume.
Previously when I was on 3MB I used to get 2,600 kb/s or so download speed.

I've also just checked the speed of my connection on IrishISPtest.ie.
It shows similar results.
Sweet. :cool:

This is true, my download speed has gone up on these sites too.

However, connection keeps stop working everyone now and again and at times when browsing can take ages to open up one page.

Spoke to BT they confirmed that although they have upgraded speed, they are having massive issues with a bottleneck in traffic

07-09-2008 4:07pm

Looks like the upgrades may have been a bad idea (as if they didn't know it would be :rolleyes: )

kleefarr · 07-09-2008 5:14pm

Calebmcd wrote: »

Not true, if you disconnect. Then reconnect after say 30 secs, you well 9/10 time get a new ip.

And eventually you will get a Non 78 IP.

If you dont disconnect your ip can last up to 3 days.

It wouldn't change for me.
May be it's because I'm on the BT 24MB exchange?
Or may be I should reset manually and not via the HTML interface?

ulysses1 · 07-09-2008 5:36pm

Yeah, great service the last few days. My 7.6 connection runs currently as follows:

Advertising as 8MB Broadband should be against the trades description act and we're paying for this?! I can't even be bothered to phone BT. What's worse is there's no alternative.

We should all get rebates.

Stephen! · 07-09-2008 5:59pm

Mine been mega slow for the past ages too! Im deffo not being throttled because all i've download this month has been Nightmare Before Christmas mp4 for hats like at ipod resoloution and a CD today, it was downloading at 11KBS a second.
Youtube videos are taking like 10 minutes to load a 5 minute video, and sometimes it won't even laod and will stop halfway through!

Does anyone have any idea what this is about?

zod · 07-09-2008 7:12pm

in sallins .. bt very slow today

donkeyradish · 07-09-2008 9:18pm

getting worse, if anything

Ronan · 07-09-2008 9:52pm

Thanks for the info about the 78.x.x.x address.

Interestingly, whenever I am stuck on a 78.x address according to whatismyipaddress.com it is telling me I am in Cork or Galway

when I hit the more stable 213.x address it is tellimg me correctly I am in dublin.

tradman · 07-09-2008 10:28pm

Really crappy speeds on my 3MB connection in Kildare. YouTube videos are unwatchable. Thankfully not just me. Anyone know whats going on ?

aktelmiele · 07-09-2008 10:51pm

Elem wrote: »

Ive 24mb on the North Exchange.. It's across the road from my house. Downloading at a excellent speed, but ping when trying to play online games is awful.

I would suggest emailing or ringing in and asking to have interleaving turned off. That shuld givr you a better connection while gaming online.

mattman · 07-09-2008 10:57pm

Calebmcd wrote: »

Every time i get slow speeds(not downloading, but browsing)
I check my ip address.

Its always a 78.16.x.x

So i disconnect and reconnect until i get a 200+ ip.

Then the problems go away

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59
Reply from 89.234.66.107: bytes=32 time=18ms TTL=59
Reply from 89.234.66.107: bytes=32 time=17ms TTL=59

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 15 ms 16 ms 16 ms bas503.cwt.esat.net [193.95.136.239]
3 16 ms 16 ms 20 ms vlan501.rt502.cwt.esat.net [193.95.137.125]
4 16 ms 15 ms 16 ms vlan52.rt001.cwt.esat.net [193.95.130.145]
5 16 ms 16 ms 17 ms ge0-0.br001.cwt.esat.net [193.95.129.4]
6 17 ms 19 ms 17 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 19 ms 19 ms 17 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

Early today my net was unbearable, never mind the pings pages wouldn't load.
Low and behold, it was a 78.16.x.x

After reconnects by 5 or 6 times i got a 200+ ip

Now i have fast browsing my normal 3mb and good pings as you can see!

GIVE IT A TRY!

No difference at ALL....

you sure? Im on 200+ip right now and ping is 82ms on boards.ie

(im on option 3 with bt, and get 5meg downloads...pings before upgrade 18ms ..now 82 ish - boards.ie)

m.

Jonathan · 07-09-2008 11:08pm

mattman wrote: »

No difference at ALL....

you sure? Im on 200+ip right now and ping is 82ms on boards.ie

(im on option 3 with bt, and get 5meg downloads...pings before upgrade 18ms ..now 82 ish - boards.ie)

m.

Your high ping times are due to the upgrade, not due to the ip address

mattman · 07-09-2008 11:13pm

jmccrohan wrote: »

Your high ping times are due to the upgrade, not due to the ip address

i think so to..

but one guy says it worked for him..(ie : get your ip to 200+.x.x.x

Must admit, just now i got 82ms off "call of duty 4"..which i never got since upgrade...normally 110ms ish....probably just got lucky..

m.

BT mega slow last couple of days!! Anyone else?

Comments