BT mega slow last couple of days!! Anyone else?

Profiler · 03-09-2008 1:56am

:mad: Connection dropped out AGAIN :mad: between 7pm and it didn't come back until now

What is going on for fecks sake

This is driving me to distraction.

I was that bored that I had to speak to my Father on the phone

I am now getting

Bohrio · 03-09-2008 9:55am

Hi!

It would be really interesting if people would keep posting their tracerts

Tracerts sometimes, can help identify where the problem occurs.

Obviously you should only run a tracert when the problem is happening and make sure that your line is good condition, like synching at the right speed and things like that.

For ex

This tracert

1 1 ms 1 ms 1 ms 192.168.1.2
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

That’s totally unrelated and it seems like a router issue. Reset the router and try again, that should do the trick… your packets are not even reaching the BRAS.

Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.1.1
2 5 ms 2 ms 2 ms voyager.home [192.168.1.1]
3 20 ms 19 ms 19 ms bas503.cwt.esat.net [193.95.136.239]
4 23 ms 20 ms 18 ms vlan500.rt502.cwt.esat.net [193.95.136.125]
5 39 ms 90 ms 431 ms vlan52.rt001.cwt.esat.net [193.95.130.145]
6 74 ms 182 ms 70 ms ge1-0.core002.cwt.esat.net [193.95.129.2]
7 124 ms 35 ms 259 ms pos2-0.br002.ldn.esat.net [193.95.131.50]
8 422 ms 45 ms 297 ms bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.10
3]
9 92 ms * 60 ms 212.58.238.133
10 61 ms 61 ms 57 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
11 60 ms 58 ms 59 ms www.bbc.co.uk [212.58.253.67]

Trace complete.

This one is a bit confusing as you are using some sort of router between the Voyager and your computer (probably a wireless access point). If you look closely the first thing you notice is that the hop between 1 and 2 takes 5 ms, 2 ms, 2 ms where it should be 1 ms. This would indicate that the first part of the problem happens between the access point (or whatever that is) and the voyager. There is some high latency on hops 5 to 7 but it will be better if you connect the computer directly to the voyager to get a much clearer picture.

Another

Tracing route to wwww.bbc.co.uk [208.69.34.132]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 21 ms 24 ms 24 ms bas508.cwt.esat.net [193.95.136.245]
3 24 ms 22 ms 25 ms vlan500.rt502.cwt.esat.net [193.95.136.125]
4 444 ms 412 ms 360 ms vlan54.rt002.cwt.esat-x.com [193.95.130.161]
5 23 ms 25 ms 24 ms ge1-0.core001.cwt.esat.net [193.95.129.17]
6 78 ms 79 ms 80 ms pos2-0.br001.ldn.esat.net [193.95.131.14]
7 37 ms * 39 ms 195.66.224.185
8 39 ms 39 ms 39 ms te3-1.mpd01.lon01.atlas.cogentco.com [130.117.3.
225]
9 85 ms 79 ms 64 ms opendns.demarc.cogentco.com [149.6.146.158]
10 59 ms 59 ms 58 ms hit-nxdomain.opendns.com [208.69.34.132]

Trace complete.

This tracert is a perfect example… and it seems to address a problem with vlan500-vlan54… or at least high latency

I have seen that some people have come to the conclusion that the problem happens when you get an ip 78.16.x.x. It could be possible but unfortunately the ip range 78.16.x.x probably does not belong to a single BRAS, that’s why tracerts are so important. A tracert will show the exact route…

Bare in mind that a high response doesn’t necessarily mean a problem as normally, network admin will set up routers/switches to consider ICMPs request as low priority, but sometimes it gives a good view of the situation…

There is no harm in trying!

03-09-2008 10:09am

vectra wrote: »

Mine seems ok so far today
Downloaded almost 6 gig this morning as per normal.. Flying..!!

How are you getting away with that i downloaded 5 gigs a day for 20 days on thier unlimited package and theyve throttled me down to 128kbps, without warning

I wouldnt mind so much had they sent me an automated mail or something to say that i was approaching a point that they would consider unfair usage. Really hate BT with a passion, nobody wants to know anything in customer care and complaints are just as terrible to deal with, but theres no realistic alternative for me.

Calebmcd · 03-09-2008 12:32pm

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  192.168.0.1
  2    16 ms    16 ms    16 ms  bas508.cwt.esat.net [193.95.136.245]
  3    16 ms    15 ms    16 ms  vlan500.rt501.cwt.esat.net [193.95.136.124]
  4   227 ms   655 ms   781 ms  vlan53.rt002.cwt.esat-x.com [193.95.130.153]
  5    34 ms    35 ms    35 ms  193.95.129.20
  6    55 ms    59 ms    57 ms  to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
  7    39 ms    40 ms    38 ms  ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]


Trace complete.

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2    16 ms    15 ms    15 ms  bas508.cwt.esat.net [193.95.136.245]
  3    16 ms    16 ms    17 ms  vlan501.rt501.cwt.esat.net [193.95.137.124]
  4    17 ms    17 ms    15 ms  vlan51.rt001.cwt.esat.net [193.95.130.137]
  5    16 ms    17 ms    16 ms  ge1-0.core002.cwt.esat.net [193.95.129.2]
  6    32 ms    32 ms    33 ms  pos2-0.br002.ldn.esat.net [193.95.131.50]
  7    33 ms    33 ms    33 ms  bbc-gw1-linx.prt0.thdoe.bbc.co.uk [195.66.226.10
3]
  8    55 ms    54 ms    53 ms  212.58.238.149
  9    34 ms    33 ms    33 ms  212.58.239.62
 10    34 ms    33 ms    34 ms  www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

tried ip 76. and 192. both are bad.

does seem to be like you said bohrio

4 540 ms 763 ms 749 ms vlan53.rt002.cwt.esat-x.com [193.95.130.153]
4/5 times its like that

if you you dont get the vlan53.rt002.cwt.esat-x.com [193.95.130.153] it seems ok?

Tusky · 03-09-2008 12:42pm

Im having the same problem for the last few weeks. Today Im getting speeds of between 10-20kbps on my premium rapidshare account.

Should I bother ringing to complain ? I cant be arsed plugging the router out and following their silly directions, which seems to be all they ever ask you to do.

Jonathan · 03-09-2008 12:51pm

Tusky wrote: »

Im having the same problem for the last few weeks. Today Im getting speeds of between 10-20kbps on my premium rapidshare account.

Should I bother ringing to complain ? I cant be arsed plugging the router out and following their silly directions, which seems to be all they ever ask you to do.

If you get a non 78.xxx.xxx.xxx ip address when your modem syncs up again, then it might be very worth your while bothering your arse.

Valentia · 03-09-2008 1:10pm

Just rebooted my rooter and the "78" is giving me about 4 times quicker speeds the the previous "212". In my experience (limited) this "78" theory is horse manure.

Calebmcd · 03-09-2008 2:16pm

No ip i get is perfect. a 78 is good then bad, same with 192 and 202...

sometimes i get a 1mb download and others 2.6mb once it went to 2.7 but it wasn't stable.

my previous max was 2.66

pings jump from 40-140 when they should be 25-45

switched to pppoe, i've always used pppoa but pppoe seems stable. not as good as it was but hey.

PPPOE 212

PPPOA 78

PPPOA 213

PPPOE 78 was bad as well, it has to be that.

New tracert with PPPoa 213

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 27 ms 25 ms 25 ms bas001.bmt.esat.net [193.95.142.242]
3 26 ms 24 ms 24 ms vlan103.rt002.bmt.esat.net [193.95.142.1]
4 24 ms 25 ms 23 ms ge1-0.core001.bmt.esat.net [193.95.140.17]
5 25 ms 24 ms 24 ms pos3-0.core001.cwt.esat.net [193.95.131.41]
6 25 ms 25 ms 29 ms ge0-0.br001.cwt.esat.net [193.95.129.4]
7 25 ms 25 ms 27 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
8 28 ms 25 ms 27 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

EDIT:

PPPOA is still the best after testing, as long as i dont get a 78 ip, its the same with pppoe.
PPPOA gives me more speed though and lower pings.

boopolo · 03-09-2008 2:17pm

At times the connection is brilliant, then it is just crap again.

on phone to BT once AGAIN. 'we are unaware of any problems' at which I totally lost it with him. told him this line is like an answering machine, and he was lying. Told him that maybe 2% of his customers use boards.ie, and that everyon who posts here has said they have some problems over the past month.

Told him he is at risk of getting a thread made into a sticky at the top of the board, just like

Vunderground · 03-09-2008 2:25pm

Hi
I've posted my trace figures above, but don't have a clue how to interpret them. Could somebody please explain it. I've learned lots from this forum so many thanks again to those who have helped in the past

btw I understand the speed test info its the tracelet one I don't get.

boopolo · 03-09-2008 2:33pm

OK. They Have Finally Admitted What The Problem Is

The problem is directly related to the countrywide upgrade last month
It is not just confined to BT
It is with the integration of BT (and UTV etc) into the Eircom
There are several teams from internet providers and Eircom working round the clock changing and testing
It is not helped by the fact that the Eircom system is not the same as say the Cisco system of BT

They do not have a date they expect this to be sorted out

Calebmcd · 03-09-2008 2:38pm

Vunderground wrote: »

Hi
I've posted my trace figures above, but don't have a clue how to interpret them. Could somebody please explain it. I've learned lots from this forum so many thanks again to those who have helped in the past

btw I understand the speed test info its the tracelet one I don't get.

Traceroute is often used for network troubleshooting. By showing a list of routers traversed, it allows the user to identify the path taken to reach a particular destination on the network. This can help identify routing problems or firewalls that may be blocking access to a site. Traceroute is also used by penetration testers to gather information about network infrastructure and IP ranges around a given host. It can also be used when downloading data, and if there are multiple mirrors available for the same piece of data, one can trace each mirror to get a good idea of which mirror would be the fastest to use.

Profiler · 03-09-2008 2:52pm

boopolo wrote: »

OK. They Have Finally Admitted What The Problem Is
The problem is directly related to the countrywide upgrade last month

It is not just confined to BT

It is with the integration of BT (and UTV etc) into the Eircom

There are several teams from internet providers and Eircom working round the clock changing and testing

It is not helped by the fact that the Eircom system is not the same as say the Cisco system of BT

They do not have a date they expect this to be sorted out

I take it you got this admission over the phone.

I wonder if they will post that on their website, I mean what price a wee bit of consideration for their customers :rolleyes:

I've been on hold now try to get through for over 30mins... oh and if they they "encourage" me to use their automated call back service one more time I swear I'm going to go radio rental :mad:

(edit - The ****ers just cut me off, their hold music ended and I heard about a second of what sounds like a call centre (more than one voice and the odd keyboard sound) and then they hung up AAAGGGGGGGHHHHHHHHHHHHH

boopolo · 03-09-2008 3:16pm

Profiler wrote: »

boopolo wrote:

OK. They Have Finally Admitted What The Problem Is

The problem is directly related to the countrywide upgrade last month
It is not just confined to BT
It is with the integration of BT (and UTV etc) into the Eircom
There are several teams from internet providers and Eircom working round the clock changing and testing
It is not helped by the fact that the Eircom system is not the same as say the Cisco system of BT

They do not have a date they expect this to be sorted out

I take it you got this admission over the phone.

I wonder if they will post that on their website, I mean what price a wee bit of consideration for their customers :rolleyes:

I've been on hold now try to get through for over 30mins... oh and if they they "encourage" me to use their automated call back service one more time I swear I'm going to go radio rental :mad:

(edit - The ****ers just cut me off, their hold music ended and I heard about a second of what sounds like a call centre (more than one voice and the odd keyboard sound) and then they hung up AAAGGGGGGGHHHHHHHHHHHHH

Yeps Profiler.
Only got the information after getting angry and asked for a supervisor. Then I was put on hold for 5-10 mins.

When the guy came back, he told me all this.

I did suggest that they put it on their website. Obviously that would not be up to him.

Without him saying so,
I think that the lack of investment on infrastructure by Eircom over several years is now showing it's face

Vunderground · 03-09-2008 3:32pm

I was getting speed of 1900+ up to today. Nice BT man said this was due to Eircom doing something or other that he couldn't explain properly and I was asked to hang in there 'till Friday and if it hasn't improved to ring them again.
Bollocks :mad:

Griffin87 · 03-09-2008 3:58pm

im with perlico and my connection has been unstable since my exchange was upgraded. im begining to lose hope that my connection will ever be fixed. are all isp's effected by this upgrade by eircom ? what sickens me is they did not even give me a upgrade im still on 2mb, but pings of over 150ms

Tusky · 03-09-2008 4:39pm

What figures should I be getting for BT 3 mb ?

BoardsRanger · 03-09-2008 4:50pm

im getting this on my 3mb line

Vunderground · 03-09-2008 4:50pm

I would think I was being throttled, but there is nothing about it on the usage calculator page and I've downloaded no more than I did in the days before the service became 'uncapped'. The BT guy didn't mention it either. I've taken 100Gbs as the de facto limit and stayed within it and the router page says I'm getting 2240Mbs. Very puzzling.

Profiler · 03-09-2008 5:01pm

Well I'm also supposed to be on a 3mb line but this is what I got on my latest check

I would also say I was promised a call back within 48 hours on Monday, did I hear back from them? did I feck :mad:

I've also now spent over 2 hours trying to get through to them today also having left my details on their automated call back BS only to not receive a call back :rolleyes:

I'd love to post what I really think of them but the Mod's wudnae be happy.

Still if is a hardware issue betweet Eircom and other providers there would appear to be no benefit what so ever in moving providers :mad:

Jeremey · 03-09-2008 6:15pm

boopolo wrote: »

At times the connection is brilliant, then it is just crap again.

on phone to BT once AGAIN. 'we are unaware of any problems' at which I totally lost it with him. told him this line is like an answering machine, and he was lying. Told him that maybe 2% of his customers use boards.ie, and that everyon who posts here has said they have some problems over the past month.

Told him he is at risk of getting a thread made into a sticky at the top of the board, just like

I have eircom broaband 3MB & while in work today some colleagues discussed the usual problems with their Internet connection with streaming online videos on Youtube.com so hense i found this form as they are all adding their two cents to the cause :rolleyes:.

I acutally think the problem maybe that will all the upgrades in the last few weeks more & more people have deicded to stream on Youtube causing congestion on the network, lets not forget that most ISP route through each other if i am not mistaken.

As if a ISP would have a team scrolling through boards looking for incidents affecting its service. I would assume the most logic step is to report the issue with the ISP and let gather information and look at a possible cause if its local or accross the whole network.

What is making me laugh today was they all had a theory to what was the problem, i pointed out that they should spend more time doing what they acuatlly get paid to do then try solve a problem that is not work related.

Jeremey.

boopolo · 03-09-2008 6:21pm

Hi Jermey

I think you may have missed my follow on post:

boopolo wrote: »

OK. They Have Finally Admitted What The Problem Is
The problem is directly related to the countrywide upgrade last month

It is not just confined to BT

It is with the integration of BT (and UTV etc) into the Eircom

There are several teams from internet providers and Eircom working round the clock changing and testing

It is not helped by the fact that the Eircom system is not the same as say the Cisco system of BT

They do not have a date they expect this to be sorted out

rrolfe · 03-09-2008 7:12pm

C.D. wrote: »

Last night around 12:00 my connection dropped. Tried the usual, but nothing worked. Eventually figured out my router could not connect to the BT server to authenticate my username and p/w (ie it was offline). Was down till 2, then I just went to bed ^^

mine drops every night at 12 for about a min and a half. i think this might be to stop people downloading over night or to free up ips

Kur4mA · 03-09-2008 7:14pm

BT 3mb here and pings are atrocious this evening.

Tusky · 03-09-2008 7:42pm

a 7 minute youtube video has been loading for 10 minutes and its only about 10% done. Its been like this for me for the last week.

BlackWizard · 03-09-2008 7:56pm

youtube has been bad on BT for a good while now. So I'm not holding my breath for that to be fixed. First time online in a while so I can't speak about any issues. Downloading some news shows over bittorrent now and I'm getting nice speeds on my 7.6MB connection

Valentia · 03-09-2008 8:00pm

I did ring in the end. Just to register my complaint. They asked me to send Tracerts to bbc and rte to them. I would suggest that everyone here does the same. send them to: residentialsupport@btireland.ie

god's toy · 03-09-2008 9:15pm

Hmm odd that i'm now back to full speed... Ping is still crap.

while the sun shins i'll be making hay!

Straight Flush · 03-09-2008 9:45pm

My UTV 2 meg tonight:

Vunderground · 03-09-2008 11:13pm

My speed earlier today.

My speed now!
In between its been all over the place and if I leave it on all night to download a file it will cut out as it taken up random disconnects too. This was a solid 20Mbs connection since the upgrade a few weeks ago up 'till this Monday. That's apart from the streaming problems that are well documented all over the place here. I was told that it should be sorted by Friday. The chap who told me this also argued briefly that it would not be possible for me to get speeds higher than 12Mbs. The above refutes that and my confidence levels aren't high.

BT mega slow last couple of days!! Anyone else?

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