Wirecard

thebman · 08-12-2007 09:14PM

Because you wouldn't want all your customers knowing that incredibly important information.

cormie · 09-12-2007 02:09AM

Bond, the 300 limit is only for credit cards, not wire transfer. I transferred 800 euro a few weeks ago and it showed up. UNVERIFIED.

However, I can only transfer up to 2,500 before I have to verify. So if I wanted, I could have transferred 2,500 from the start without a problem but I wouldn't be able to use wirecard again until I verified my details with the passport etc.

jackbauer · 09-12-2007 10:25AM

well folks got an email during the week asking for bank details to return my €51! sent it on today so wait and see. has anyone else had success on this front?

Basq · 09-12-2007 04:16PM

Anyone having hassle logging onto Wirecard today?

thebman · 09-12-2007 04:19PM

try now, they changed graphics.

I had no problem logging in.

Basq · 09-12-2007 04:22PM

brim4brim wrote: »

try now, they changed graphics.

I had no problem logging in.

Yeah, it's grand now. Don't know what I was at!

Off to order Royle Family boxset at HMV now!

Cheers!

09-12-2007 04:37PM

Can anyone access their location in Second Life? It either says I'm banned from the region or that it is not available!

Protocol7 · 09-12-2007 04:48PM

jackbauer wrote: »

well folks got an email during the week asking for bank details to return my €51! sent it on today so wait and see. has anyone else had success on this front?

I got mine back that way. Assuming you sent them your IBAN and BIC codes you should have the money back in around the same time it takes to IBAN money to them.

It's good to hear they're improving somewhat as the 3V availability situation is getting worse. The last day I went to get one it took 4 shops before I found one who's machine wasn't "broken".

I said I'd never use them again but I still have my account open just in case.

@deaddonkey: Did you send the money to their local account or direct using IBAN? It sounds like you did the former in which case you could be waiting ages to get that money back (almost 2 months in my case). Get in touch with them and give them your IBAN and BIC codes so they have the correct details to return the money to. The money is probably in Germany already and your bank account no. and sort code are no use for international transfers.

In short: NEVER use the local account.

Our man in Havana · 09-12-2007 05:08PM

In short: NEVER use the local account.

I totally agree. The local account is nothing but trouble.

09-12-2007 06:32PM

Well the last time I used the local account the money was there in two days. They should close them if they are so problematical.

deaddonkey · 10-12-2007 02:02AM

nah i used the direct IBAN account, i should have the money back soon.

MjM · 10-12-2007 02:58PM

I'm just wondering whats the current situation with wirecard? How long does it take for transfers to be carried out and is it reliable?

I used it months ago and I sent the money to the dublin account and it took 2 - 3 days, I was hoping to use it again!

thebman · 10-12-2007 03:29PM

Avoid, they lied about transferring money back to me. They told me it was transferred about a week earlier and that I needed to contact AIB about it if it didn't arrive. I later got an email asking me for details so they could make the transfer which I have to give to them.

Unprofessional service and they seem to be randomly asking people to register full accounts with them as I didn't transfer too much to them or exceed their limits that other users had posted. I was using local account just like I did when it was working and they told me I needed to register after previously telling me I could use this method with no terms and conditions mentioned on the limitations of transferring using this method (which I hadn't even exceeded when they asked me to register).

Dodgy setup.

MjM · 10-12-2007 03:40PM

Thanks for the heads up, what about the international account? If thats as bad I'll just forget about it.

Our man in Havana · 10-12-2007 04:26PM

I have never had a problem using the IBAN transfer money is always in the account 48 hours later and same day if you pay fr the urgent service.

11-12-2007 07:32PM

I deposited money yesterday in the local Dublin account and it's there today. Same thing happened the last time I used it. They've definitely copped themselves on.

deaddonkey · 12-12-2007 02:43AM

my money still hasn't arrived, and i'm now out of a job.

damn.

who do i contact here?

thebman · 12-12-2007 10:04AM

The only way I got a decent response was to threaten to report them to the German financial regulator.

I said I know others have actually reported them but I wouldn't like to take it that far but would have no choice if the matter wasn't resolved in the next 5 working days. I got an email from them in a couple of days (which was actually a lie) but someone useful got back to me a few days after that asking me for some details which I have to give them before they'll give my money back to me.

aphex™ · 18-12-2007 09:46PM

I've already reported them to the German financial regulator. No response.

Ive been waiting for my money since 1/10/07.

I've just told them I'm contacting the German fraud police.

See you in jail ****ers

jackbauer · 23-12-2007 01:05PM

check this info on the 3v website:
From the 21 December 2007 you can redeem your Voucher by transferring money from one 3V Voucher to another. For example if you have €5 left on one Voucher, you can add it to any other 3V Voucher that you have bought, as long as that one has not expired, all for just €2.50.

Our man in Havana · 23-12-2007 01:39PM

Still very expensive.

Protocol7 · 23-12-2007 05:51PM

Yeah but it's a step in the right direction. Being able to shift the remainder of one voucher to a newer one could be handy. Invariably I end up with a couple of euro going to waste on 3V vouchers as it is...

aphex™ · 02-01-2008 06:35PM

Anybody else still waiting for their money back from Wirecard since your transfer was rejected for being from a '3rd party'?

thebman · 02-01-2008 08:13PM

Moi, I'm supposed to give them details of some sort that I got in an email but I've not bothered yet. Have to get some of the info.

If you've not been contacted by someone asking for your a/c etc... then you need to get tougher on them so they actually take your complaint seriously. I threatened them with reporting them to the German financial regulator but said I didn't want to do it and would rather sort it out between myself and them and got the email about 2 weeks later.

Fnz · 02-01-2008 09:36PM

aphex™ wrote: »

Anybody else still waiting for their money back from Wirecard since your transfer was rejected for being from a '3rd party'?

*Raises hand*

I'll be reporting them to the German Financial Regulator equivalent (The Federal Financial Supervisory Authority, I think it is?) when I can be bothered.

I sent them the requested banking details mid December. Original '3rd Party' transfer was in October.

02-01-2008 09:44PM

I don't think threatening them does anything more than cause bad blood

aphex™ · 02-01-2008 09:50PM

Deleted User wrote: »

I don't think threatening them does anything more than cause bad blood

Then what does keeping my €50 for 100 days do? That's fraud!

I've reported them to Bafin (German financial regulator). I threatened them several times before I did it. No results.

Next week, I'm sending the personal details of one of their directors to the fraud office. Just as soon as I figure out who deals with fraud in Germany! Have his home phone number and everything.

I called up the call center and said my only option left was to call the police. The reply of the supervisor was only 'Okay'. The call center then said they weren't allowed to give out the phone number of head office. The cheek!

Our man in Havana · 02-01-2008 10:22PM

Federal Criminal Police Office

The Federal Criminal Police Office/Federal Investigation Bureau
(Bundeskriminalamt, BKA) is Germany's national investigative agency, and
coordinates law enforcement in cooperation with criminal investigation
bureaux of the individual states of Germany (these state investigation
bureaux are known as Landeskriminalamt) and to conduct investigations in
serious crimes, especially when other countries are involved.

Try these guys. See here and here. Get in touch with the Financial Intelligence Unit (FIU) and/or Financial Action Task Force. Email them at info@bka.de .

aphex™ · 02-01-2008 10:59PM

Bond-007 wrote: »

Try these guys. See here and here. Get in touch with the Financial Intelligence Unit (FIU) and/or Financial Action Task Force. Email them at info@bka.de .

Thanks Bond, that's fantastic!

I'm really trying not to report them but it's coming up to 100 days and their daily call center drone response is becoming infuriating.

I sent the cash on 1/10/07. They tell me it is refunded. In December they admit it's not. I send them Iban numbers and nothing has come through. Spoken to a guy in accounts 'who would sort out everything'. Nada, Zilch!

I'll give them a few more police threats (my last resort). If that does not work well they will just have to deal with the police, I don't care!

Could use the €50 back as I'm between jobs at the mo! A mate owes me €140 after he called up from a phone box in london saying he had only £5

Getting the Germans on to him too might help too haha :rolleyes:

jackbauer · 13-01-2008 04:47PM

to my surprise my €51 was returned to my account on friday. crazy. i just wouldnt use them again after that.

Wirecard

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