Product Recall - Grasslin QE7 Water Heater

26-07-2005 12:52PM

Thanks for that,

yeah I got his contact alright,

sent him a email earlier, a polite one
thaught i would start off on a good foot.

just got a call back from the 1800 number,
they said they would call me whenever the parts
are back in stock......

still no hot water!!!!!! :eek:

macronot · 05-08-2005 12:11PM

Hi All,
I am also waiting on the replacement parts shipping - About three weeks ago they informed me by voicemail (didn't ring me) that they could not make the appointment and where waiting on parts. Today i rang again thinking they had forgot about me but they are still waiting on parts. I was told an estimate of when they will be in is about 2 weeks. Still had me on there list.

el Bastardo · 05-08-2005 09:53PM

Yep. I had an appointment in May. They did a no-show. Rang them a few weeks ago and was told that they had no replacement timers. If my flat burns down, then they'll pay for it (and for my neighbours ones too!)

el diablo · 15-08-2005 10:28PM

so what`s the latest. anyone been talking to them lately. When does it all start up again?

el Bastardo · 17-08-2005 11:44PM

Been in touch with them today. New timers are expected in two weeks. Incidentally, my booster switch only works one time in ten!).

el diablo · 19-08-2005 03:13PM

they install temporary timers for thoes people who have no hot water...but you have to call the hotline to get one.....And i think they are developing new timer switches to replace the old ones...I`m getting impatient now

el diablo · 25-08-2005 02:07PM

I think it`s all ready to start up again for next week.......anyone been speaking to them recently........?

el diablo · 31-08-2005 03:35PM

it`s back on this week and new timer switches.....

anyone had a call out yet????

aniascor · 02-09-2005 02:33PM

We've been waiting since May to get this done. So far, they have missed three appointments... I spent an entire day off waiting around for them only for them not to show and my flatmate spent another day off waiting for them.

We even left our keys at the building reception one day, and when we got home it was obvious that someone had been in the apartment, and had started work on the timer, but they never finished the job. According to the guy at reception, they got called away on an emergency - which only leaves me asking "Did someone's timer catch fire then?"

I rang them twice this month only to be told that they dont have parts. The first time they said they would ring me back, and never did, so three weeks later when I rang them back they still didn't have parts. That was two weeks ago now. Still waiting for a call...

Meanwhile we are using boost to heat our water - who is going to pay for the ESB bill for that, that's what I want to know...

el diablo · 02-09-2005 04:24PM

we should all call them and demand to know when there will be ready to resume the call-outs. It`s dragging on too long now. the number is :

1800946360

el diablo · 14-09-2005 02:02PM

I called them again and they told me they will be ready next week.

homeOwner · 15-09-2005 08:39AM

I cant believe this is still going on. I am so glad I got mine sorted when I did. Have you not been able to leave the water timer on all summer? That would really p1$$ me off. Hopefully you'll get it done soon.

el diablo · 21-09-2005 02:17PM

But I hear they ALL have to be replaced, even the new ones that were installed during the summer, because they found another fault and they need to develop new parts.

s_gr · 21-09-2005 02:31PM

el diablo wrote:

But I hear they ALL have to be replaced, even the new ones that were installed during the summer, because they found another fault and they need to develop new parts.

Where did you here that el diablo? Was there another ad in the paper? I got mine replaced in may.

el diablo · 22-09-2005 01:53PM

I was told on the phone when I called them recently.

el Bastardo · 15-11-2005 04:46PM

Had my water timer replaced with a QE7+ today

... finally!

el diablo · 06-12-2005 10:46PM

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important....

el diablo · 06-12-2005 10:51PM

homeOwner wrote:

I cant believe this is still going on. I am so glad I got mine sorted when I did. Have you not been able to leave the water timer on all summer? That would really p1$$ me off. Hopefully you'll get it done soon.

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important.

homeOwner · 07-12-2005 10:27AM

You're kidding right! We have to go through this AGAIN!! So the one they installed could have burnt my apartment down and I was blissfully unaware, leaving the timer on all day when I'm not there.

I really, really, really hope I dont have go through this again. It was sooooooooo painful the first time.

s_gr · 07-12-2005 10:57AM

el diablo wrote:

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important.

I rang them before about this and they said that they dont need to replace the new ones they fitted...so where are you coming up with this information?

el diablo · 07-12-2005 11:32AM

s_gr wrote:

I rang them before about this and they said that they dont need to replace the new ones they fitted...so where are you coming up with this information?

one of the engineers told me this, several weeks ago....
I think they`re ready to start this week.....

el Bastardo · 12-12-2005 06:01PM

Everyone in our apartment complex received a leaflet from their service company (GTSI) requesting anyone with a timer fitted before 15th July 2005 to contact them on 1800 946 360.

el diablo · 12-12-2005 09:41PM

el Bastardo wrote:

Everyone in our apartment complex received a leaflet from their service company (GTSI) requesting anyone with a timer fitted before 15th July 2005 to contact them on 1800 946 360.

yes, this is true..... they must be replaced....:eek: .

homeOwner · 15-12-2005 07:13PM

I just got a call from grasslen about this - as el diablo posted already they are replacing all the timers again!

I cant believe I have to go through this again.:mad:

el diablo · 15-12-2005 09:55PM

homeOwner wrote:

I just got a call from grasslen about this - as el diablo posted already they are replacing all the timers again!

I cant believe I have to go through this again.:mad:

I've been telling you this for several weeks but nobody would listen.....:D

0utshined · 19-12-2005 12:00AM

el diablo,

Where did you hear that they need to be replaced again?

el diablo · 19-12-2005 12:19AM

0utshined wrote:

el diablo,

Where did you hear that they need to be replaced again?

they are calling all the people who had their timers changed prior to 15th July , I hear....

they called me last week and I had my changed again...

0utshined · 19-12-2005 12:32AM

Thanks for letting us know. I haven't got the call so I'll have to give them a ring tomorrow to find out if I need mine changed again.

Borzoi · 20-12-2005 11:33AM

0utshined wrote:

Thanks for letting us know. I haven't got the call so I'll have to give them a ring tomorrow to find out if I need mine changed again.

Got a letter yesterday advising that they are recalling the replacement units

Phoned them this morning - appointment available first week of January. Having had the unit replaced once, then again when it didn't work, I'm not taking another 1/2 day to suit GE/Grasslin, nor am I prepared to wait 2weeks, explained this to the girl, and am now waiting on a supervisor to ring back. Not with much hope to be honest.

homeOwner · 22-12-2005 10:30AM

Did anyone see the item on the 6 O'Clock news on RTE last night. They did a 10 min slot about the recall and the problems that people were having. Apparently there have been major fires with them - apartments destroyed. I actually missed it but heard about it later, tuned into the 9oClock news but they didnt repeat it.

Suppose to be getting mine done this morning. So far, no sign of anyone. I have called to find out where I am on the list today and waiting for someone to call me back......I wont hold my breath. The engineer is supposed to call me when he is on the way so I can get my mum to pop over to the apartment, no way am I taking the day off work again for this when there is a good chance he wont even show.

Product Recall - Grasslin QE7 Water Heater

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