Product Recall - Grasslin QE7 Water Heater

Dave Sully · 26-07-2005 12:52pm

Thanks for that,

yeah I got his contact alright,

sent him a email earlier, a polite one
thaught i would start off on a good foot.

just got a call back from the 1800 number,
they said they would call me whenever the parts
are back in stock......

still no hot water!!!!!! :eek:

macronot · 05-08-2005 12:11pm

Hi All,
I am also waiting on the replacement parts shipping - About three weeks ago they informed me by voicemail (didn't ring me) that they could not make the appointment and where waiting on parts. Today i rang again thinking they had forgot about me but they are still waiting on parts. I was told an estimate of when they will be in is about 2 weeks. Still had me on there list.

el Bastardo · 05-08-2005 9:53pm

Yep. I had an appointment in May. They did a no-show. Rang them a few weeks ago and was told that they had no replacement timers. If my flat burns down, then they'll pay for it (and for my neighbours ones too!)

el diablo · 15-08-2005 10:28pm

so what`s the latest. anyone been talking to them lately. When does it all start up again?

el Bastardo · 17-08-2005 11:44pm

Been in touch with them today. New timers are expected in two weeks. Incidentally, my booster switch only works one time in ten!).

el diablo · 19-08-2005 3:13pm

they install temporary timers for thoes people who have no hot water...but you have to call the hotline to get one.....And i think they are developing new timer switches to replace the old ones...I`m getting impatient now

el diablo · 25-08-2005 2:07pm

I think it`s all ready to start up again for next week.......anyone been speaking to them recently........?

el diablo · 31-08-2005 3:35pm

it`s back on this week and new timer switches.....

anyone had a call out yet????

aniascor · 02-09-2005 2:33pm

We've been waiting since May to get this done. So far, they have missed three appointments... I spent an entire day off waiting around for them only for them not to show and my flatmate spent another day off waiting for them.

We even left our keys at the building reception one day, and when we got home it was obvious that someone had been in the apartment, and had started work on the timer, but they never finished the job. According to the guy at reception, they got called away on an emergency - which only leaves me asking "Did someone's timer catch fire then?"

I rang them twice this month only to be told that they dont have parts. The first time they said they would ring me back, and never did, so three weeks later when I rang them back they still didn't have parts. That was two weeks ago now. Still waiting for a call...

Meanwhile we are using boost to heat our water - who is going to pay for the ESB bill for that, that's what I want to know...

el diablo · 02-09-2005 4:24pm

we should all call them and demand to know when there will be ready to resume the call-outs. It`s dragging on too long now. the number is :

1800946360

el diablo · 14-09-2005 2:02pm

I called them again and they told me they will be ready next week.

homeOwner · 15-09-2005 8:39am

I cant believe this is still going on. I am so glad I got mine sorted when I did. Have you not been able to leave the water timer on all summer? That would really p1$$ me off. Hopefully you'll get it done soon.

el diablo · 21-09-2005 2:17pm

But I hear they ALL have to be replaced, even the new ones that were installed during the summer, because they found another fault and they need to develop new parts.

s_gr · 21-09-2005 2:31pm

el diablo wrote:

But I hear they ALL have to be replaced, even the new ones that were installed during the summer, because they found another fault and they need to develop new parts.

Where did you here that el diablo? Was there another ad in the paper? I got mine replaced in may.

el diablo · 22-09-2005 1:53pm

I was told on the phone when I called them recently.

el Bastardo · 15-11-2005 4:46pm

Had my water timer replaced with a QE7+ today

... finally!

Dave Sully · 21-11-2005 4:37pm

I have been waiting since July for my replacment -

engineer did not turn up today for the THIRD time:

here my correspondance:

'Girach, Hanif (GE Consumer & Industrial)'
Christen, Tiziano (GE Consumer & Industrial); @CONS/IND QE7recall

Hello.

I have lost my patience with this.

I received 23 calls last week from GE guaranteeing that an engineer would be out TODAY

Between 8am and 2pm

I have taken another .5 day off work for this.

I have received no call from any engineer – no engineer has tuned up to replace my QE7.

I have taken 1 day in total off work at my expense, only to be let down by your companies complete incompetence and organization skills.

I work with engineers all the time here at work, I know how it works.

It down to bad management for this.

I am going to give who-ever is responsible for this disastrous organization the next 24 hours to resolve this issue.

The next time you will hear from me will be from my Solicitor.

A extremely pissed off,

Dave OSullivan

From: Girach, Hanif (GE Consumer & Industrial) [mailto:hanif.girach@GE.com]
Sent: 06 October 2005 14:34
To: OSULLIVAN DAVID
Cc: Christen, Tiziano (GE Consumer & Industrial); @CONS/IND QE7recall
Subject: RE: Grasslin QE7 recall,

Dear Dave

Replacement parts are not as yet available.

These will start to be available in Mid November.

You are already on our database and will contact them as soon as parts are available.

Sorry for all the inconvenience cause and thanks for your patience.

Please feel free to contact me if I can be of any further assistance

Best Regards

Hanif

Hanif Girach

Project Manager

GE Consumer & Industrial

E-mail: mailto:hanif.girach@ge.com

Phone: 44 (0)116 290 5269 DC: * 444 5269

Original Message

From: Christen, Tiziano (GE Consumer & Industrial)
Sent: 05 October 2005 17:17
To: david.osullivan@siemens.com; Girach, Hanif (GE Consumer & Industrial)
Cc: DiaryManagementTeamGE@sitel.co.uk; Findley, Craig (GE Energy, Non GE); Vallejo, Jorge (GE Consumer & Industrial)
Subject: RE: Grasslin QE7 recall,

Hi Dave,

I forward you request to hanif Girach. Our recall manager in UK.

Regards

Tiziano

Original Message

From: david.osullivan@siemens.com [mailto:david.osullivan@siemens.com]
Sent: mercredi, 5. octobre 2005 16:21
To: Christen, Tiziano (GE Consumer & Industrial)
Cc: DiaryManagementTeamGE@sitel.co.uk; Findley, Craig (GE Energy, Non GE); Vallejo, Jorge (GE Consumer & Industrial)
Subject: RE: Grasslin QE7 recall,
Importance: High

From: OSULLIVAN DAVID
Sent: 05 October 2005 14:24
To: OSULLIVAN DAVID; 'Christen, Tiziano (GE Consumer & Industrial)'
Cc: 'dciosullivan@gmail.com'
Subject: RE: Grasslin QE7 recall,

Hi Christen,

I am aware that you are no longer in charge of this recall.

Can you please forward this request to whoever is in charge?

Thanks

Dave

From: OSULLIVAN DAVID
Sent: 09 August 2005 08:50
To: 'Christen, Tiziano (GE Consumer & Industrial)'
Cc: 'dciosullivan@gmail.com'
Subject: RE: Grasslin QE7 recall,

Hi Christen,

Has there been any update on this?

Thanks

Dave

From: Christen, Tiziano (GE Consumer & Industrial) [mailto:Tiziano.Christen@ge.com]
Sent: 03 August 2005 07:11
To: OSULLIVAN DAVID
Subject: RE: Grasslin QE7 recall,

Dear Dave,

I made personally sure first of all on the list appointments to be set as soon as enough parts are available. We believe this will take another couple of weeks before we are able to set an appointment.

Thanks a lot for your patience

Best regards

Tiziano

Original Message

From: david.osullivan@siemens.com [mailto:david.osullivan@siemens.com]
Sent: mardi, 2. août 2005 10:41
To: Christen, Tiziano (GE Consumer & Industrial); dciosullivan@gmail.com
Cc: DiaryManagementTeamGE@sitel.co.uk; Findley, Craig (GE Energy, Non GE); Vallejo, Jorge (GE Consumer & Industrial)
Subject: RE: Grasslin QE7 recall,

Hello Christen,

Many thanks for the reply.

At the moment we are able to get Hot water, but this is inconvenient

as you can imagine, having to turn the timer on & off.

Many occasions we do not have hot water - i.e. the morning!

Would you have any update on roughly how long this will take?

It just that my heavily pregnant wife is growing very

impatient with this situation, I am sure we are all doing

out best to resolve it.

when the new parts do come in, I would also like some assurance that

the engineer will turn up this time, the last time they did not turn up - 9th July

I had to take a .5 day off work, which is costing me money.

Thanks again for your help,

Dave

From:
Sent: None
Subject:

Dear Mr Sullivan

please apologize for the delay in my answer.

In fact we are incurring parts availability difficulties at present. However please let us know if the hot water unavailability is due to a defect of your water timer or if it is simply due to the fact you turned it off.

If the timer is defect then we will arrange a priority visit to fit a temporary switch allowing you to have hot water again.

If the actual timer has no defects you can continue to use following our recall safety precautions. I attach them once again.

Awaiting your reply

Best regards

Tiziano Christen

Original Message

From: david.osullivan@siemens.com [mailto:david.osullivan@siemens.com]
Sent: mardi, 2. août 2005 09:48
To: Christen, Tiziano (GE Consumer & Industrial)
Subject: FW: Grasslin QE7 recall,

Hi Christen,

I was just wondering if you have any update on this?

Thanks for your time,

Dave

From: OSULLIVAN DAVID
Sent: 26 July 2005 09:14
To: 'Tiziano.Christen@ge.com'
Subject: Grasslin QE7 recall,

Dear Tiziano Christen

My name is Dave O`Sullivan, I am trying to arrange

the replacement of my QE7 Grasslin heater.

I have been doing my research over the internet,

and came across your email address, I hope

you don't mind me contacting you directly.

Unfortunately I have not had much luck getting,

the heater replaced, I will not bore you with the details,

I am sure you have heard it many times before!

Anyway, I have just tried to log another call to replace the

QE7 via the 1800 946360 number, but I have just been

informed that they will no longer log any calls because

they no longer have any spare parts?

This is becoming very difficult as you can imagine,

since we have no hot water in my new apartment.

I was hoping you might be able to recommend

something that I could do?

Thanks for your time,

Dave OSullivan

David OSullivan
Statoil IT Helpdesk Support Specialist
Siemens
Penrose Wharf, Cork

david.osullivan@siemens.com
tel:
mobile:
0214940925
0872477909

Add me to your address book...
Want a signature like this?

From: Christen, Tiziano (GE Consumer & Industrial) [mailto:Tiziano.Christen@ge.com]
Sent: 02 August 2005 08:36
To: OSULLIVAN DAVID
Cc: Diary management Sitel (E-mail); Findley, Craig (GE Energy, Non GE); Vallejo, Jorge (GE Consumer & Industrial)
Subject: RE: Grasslin QE7 recall,

:mad:

el diablo · 06-12-2005 10:46pm

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important....

el diablo · 06-12-2005 10:51pm

homeOwner wrote:

I cant believe this is still going on. I am so glad I got mine sorted when I did. Have you not been able to leave the water timer on all summer? That would really p1$$ me off. Hopefully you'll get it done soon.

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important.

homeOwner · 07-12-2005 10:27am

You're kidding right! We have to go through this AGAIN!! So the one they installed could have burnt my apartment down and I was blissfully unaware, leaving the timer on all day when I'm not there.

I really, really, really hope I dont have go through this again. It was sooooooooo painful the first time.

s_gr · 07-12-2005 10:57am

el diablo wrote:

I had my timer replaced a few months ago but all the timers that were replaced during the summer need to be replaced again with the new timers.

I`m not sure if many of you are aware of this. I suggest you call the helpline (1800 946 360) if you are in doubt. it`s VERY important.

I rang them before about this and they said that they dont need to replace the new ones they fitted...so where are you coming up with this information?

el diablo · 07-12-2005 11:32am

s_gr wrote:

I rang them before about this and they said that they dont need to replace the new ones they fitted...so where are you coming up with this information?

one of the engineers told me this, several weeks ago....
I think they`re ready to start this week.....

el Bastardo · 12-12-2005 6:01pm

Everyone in our apartment complex received a leaflet from their service company (GTSI) requesting anyone with a timer fitted before 15th July 2005 to contact them on 1800 946 360.

el diablo · 12-12-2005 9:41pm

el Bastardo wrote:

Everyone in our apartment complex received a leaflet from their service company (GTSI) requesting anyone with a timer fitted before 15th July 2005 to contact them on 1800 946 360.

yes, this is true..... they must be replaced....:eek: .

homeOwner · 15-12-2005 7:13pm

I just got a call from grasslen about this - as el diablo posted already they are replacing all the timers again!

I cant believe I have to go through this again.:mad:

el diablo · 15-12-2005 9:55pm

homeOwner wrote:

I just got a call from grasslen about this - as el diablo posted already they are replacing all the timers again!

I cant believe I have to go through this again.:mad:

I've been telling you this for several weeks but nobody would listen.....:D

0utshined · 19-12-2005 12:00am

el diablo,

Where did you hear that they need to be replaced again?

el diablo · 19-12-2005 12:19am

0utshined wrote:

el diablo,

Where did you hear that they need to be replaced again?

they are calling all the people who had their timers changed prior to 15th July , I hear....

they called me last week and I had my changed again...

0utshined · 19-12-2005 12:32am

Thanks for letting us know. I haven't got the call so I'll have to give them a ring tomorrow to find out if I need mine changed again.

Borzoi · 20-12-2005 11:33am

0utshined wrote:

Thanks for letting us know. I haven't got the call so I'll have to give them a ring tomorrow to find out if I need mine changed again.

Got a letter yesterday advising that they are recalling the replacement units

Phoned them this morning - appointment available first week of January. Having had the unit replaced once, then again when it didn't work, I'm not taking another 1/2 day to suit GE/Grasslin, nor am I prepared to wait 2weeks, explained this to the girl, and am now waiting on a supervisor to ring back. Not with much hope to be honest.

Product Recall - Grasslin QE7 Water Heater

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