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Smart employee happy to answer questions on bb rollout

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Comments

  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    A list was posted a few pages back, cherrio. It's also available here at the bottom of the first post.


  • Moderators, Sports Moderators Posts: 8,679 Mod ✭✭✭✭Rew


    Looks like the questions are beginning to get repetitive ;)


  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    Indeed. I might do something about that tomorrow if I get some time.


  • Registered Users, Registered Users 2 Posts: 383 ✭✭cherrio


    Moriarty wrote:
    A list was posted a few pages back, cherrio. It's also available here at the bottom of the first post.

    Thanks for the link, that does answer my main question. I know my second question is a little difficult to answer (rollout dates been realistic), perhaps instead simple update us when an exchange has been completed.

    Forgive me if this has already been answered, but registering on www.smarttelecom.ie, is it commiting myself to changing over? What exactly am I signing up for?


  • Moderators, Sports Moderators Posts: 8,679 Mod ✭✭✭✭Rew


    cherrio wrote:
    Thanks for the link, that does answer my main question. I know my second question is a little difficult to answer (rollout dates been realistic), perhaps instead simple update us when an exchange has been completed.

    Forgive me if this has already been answered, but registering on www.smarttelecom.ie, is it commiting myself to changing over? What exactly am I signing up for?
    From what I gather the exchange dates are more accurate the nearer they are. The comitment question I haven't seen answered (or asked) but I could be wrong.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Regedit wrote:
    Hi
    If U get the time, could U answer when do U plan to enable Castleknock, namely the Blanchardstown exchange. Someone already asked this. It is a very densly populated area and I would think that the takeup would be satisfacory.
    TIA
    The above is a PM posted to me yesterday. I hope Regedit doesn't mind me posting here. I just want to avoid repetition.
    Blanchardstown isn't anywhere near our footprint at present and the exchange itself is on the 'wrong' side of a large road (my geography isn't what it should be).
    We're looking at all the 'big' exchanges in Dublin that we're missing and are going to see what alternate infrastructure we could use to provide service.
    So, short answer is, we want to get there, don't know how yet.

    Garfield.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Are your policies are regarding extending your own fibre to local exchanges restricted to physical fibre alone?
    Our policy is that we own/ manage the capacity into an exchange. In this fashion, we have complete control of the capacity to the exchange and hence, the customer experience. We deliver 2.5G of capacity (protected) to each exchange (5G unprotected). That's quite a bit of capacity, hence the offer being what it is.
    Admittedly, I do not personally know the pro's and con's of using wireless for backhaul but I have heard that 5.8G is very stable in comparison to the 2.4G or even 3.5G spectrums. Maybe some of the more knowledgable folks on boards might add more to the suggestion or even ridicule it entirely but I'm sure the interaction will help. :)
    We've used licensed wireless to extend our fibre footprint on at least one occasion previously and is something we have in the back of our minds. There are lots of other issues to be addressed regarding its deployment and we have our hands/ heads full with the current rollout.

    Short answer: nothing discounted as long as we have control.

    Garfield.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Sponge Bob wrote:
    Surprise Surprise :(

    Eircom have appealed both the proposed LLU Pricing and the proposed LLU Process matrix.

    http://www.boards.ie/vbulletin/showthread.php?t=226345

    Smart will probably start servicing customers in May at the earliest Dub45 , as you said .

    And on it goes: http://www.comreg.ie/_fileupload/publications/PR150205.pdf

    Just to clarify, eircom are appealing the directions on creation of the MRD (market requirements document). The two directions are:

    1. Engage with industry.
    2. Create the matrix and associated service combinations and processes.

    Pricing is not being appealed.

    Garfield.


  • Registered Users, Registered Users 2 Posts: 2,098 ✭✭✭aaf


    That M50 has alot to answer for. Traffic congestion and now, lack of smart BB! The Blanchardstown exchange is attached to the side of the Blanchardstown shopping centre. It services a huge catchment area. Maybe it should be looked at again?
    The above is a PM posted to me yesterday. I hope Regedit doesn't mind me posting here. I just want to avoid repetition.
    Blanchardstown isn't anywhere near our footprint at present and the exchange itself is on the 'wrong' side of a large road (my geography isn't what it should be).
    We're looking at all the 'big' exchanges in Dublin that we're missing and are going to see what alternate infrastructure we could use to provide service.
    So, short answer is, we want to get there, don't know how yet.

    Garfield.


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  • Registered Users, Registered Users 2 Posts: 5,350 ✭✭✭Ardent


    Garfield

    There is a post on the previous page with a question from colmoc about Eircom's free connection offer:
    3. When does the free line rental kick in? Eircom are offering free connection to new houses until the end of March so if I availed of this and your offer of BB + call charges, would the free line rental kick in immediately?

    This is something I would need to know too. Do we need Eircom to connect the line initially and then do Smart Telecom take over the rental of that line? Or how does it work?

    Thanks for your time.
    John


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Ardent wrote:
    Garfield

    There is a post on the previous page with a question from colmoc about Eircom's free connection offer:



    This is something I would need to know too. Do we need Eircom to connect the line initially and then do Smart Telecom take over the rental of that line? Or how does it work?

    Thanks for your time.
    John
    There needs to be a phone line to unbundle. If the line is de-activated, we can reactivate it. If it is active we can transfer it.

    Free line rental 'kicks in' as soon as you are live on our network and using our broadband offer.

    Garfield


  • Registered Users, Registered Users 2 Posts: 5,350 ✭✭✭Ardent


    There needs to be a phone line to unbundle. If the line is de-activated, we can reactivate it. If it is active we can transfer it.

    Free line rental 'kicks in' as soon as you are live on our network and using our broadband offer.

    Garfield

    I apologise in advance if this comes across as a stupid question, just not sure if what I have is "de-activated". Let me put it another way:

    In the apt that I live in there is a physical phone point, it was there when the apt was built. So I'm assuming I have a phone line. It was never ever connected, there's no phone number, Eircom account number etc. I had an Eircom salesperson call around last week pitching the free first-time connection offer, saying my line is broadband-capable.

    My question is this: will Smart Telecom be able to activate this line or do I need to get Eircom in to work their magic first?


  • Registered Users, Registered Users 2 Posts: 1,118 ✭✭✭LoBo


    Agree with basically all of dahamsta's points and would like to reiterate some of his questions-
    dahamsta wrote:
    1. I'm surprised at your suggestion that 16:1 is the standard; in fact I'd be surprised if even 8:1 was the norm (which would be 256 upstream on your 2MB product). Most of the products I've seen have been 4:1, which I've been given to understand are that way to be inline with usage (in that people tend to upload about a quarter of what they download).

    2. Moriarty calls this a rant and he has a point, but so does wideband. "No limits" is another phrase that is /seriously/ not welcome around here -- if it wasn't for Esat's explicit use of the phrase, IrelandOffline probably wouldn't exist and it's quite possible this forum wouldn't either. "No limits" on hosting and broadband products is snakeoil, you know it and we know it. So please, define "excessive". We're not looking for caps or explicit limits, but I certainly feel that a reasonable estimate of where Smart is going to draw the line is not too much to ask.

    1. upload speed: is there some technical limitation on the upload speed? I doubt it's a bandwidth thing, and i'm sure ADSL2 can handle much higher than 128Kb, so is it something to do with your equipment/network? Or is it just a marketing decision - ie to be able to offer a more expensive package with a better upload?

    2. "no limits": you can't tell us that there's no limits to usage and no contention on bandwidth, we understand that this isn't the case. It's alright to sell the service as 'always-on' to the general public & cover yourself in T&Cs, but on this board you're dealing with folks who know. We (me included) got burnt by the 2001 IOL/esat surf no limits fiasco and have seen again and again that it just isn't the case. If you intend to be transparent & communicate with your prospective customers and (more importantly) evangelists here, please be very clear on this: what's your policy for fair usage data-wise? We've seen 1GB / day on NTL and monthly caps for the bitstream DSL services - what do you think is fair on your proposed service?

    Good move on interacting with the mob here btw, hope you keep doing so :)

    Personally extremely interested in the offer but will wait and see how it works out for your first customers swapping over (+ anyway looks like 6+ months for my local exchange).


  • Registered Users Posts: 423 ✭✭loup


    This probably has been answered, just cannot find it..does sending off the DD form to SMART engage you in a 12 month contract from the date the exchange is enabled by SMART??


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    did you get my pm
    GarfieldConnoll


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  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    LoBo wrote:
    Still would be interested to know if this is a reason for the huge difference in up & down speed, garfield?
    LoBo,

    The service is a mass market service. For the mass market, the 'highly' asymmetrical nature of the service will suit the 'highly' asymmetrical nature of usage.
    This is the first service we have announced. We will announce others and they will (hopefully) address the various requirements that have been articulated in this thread.
    The 'bittorrent arguement' (choke upload to choke download) was only articulated to me after the decision had been made regarding 2MB/ 128K. We're not that fiendish ;-)

    Short answer. The service will suit the mass market. We'll announce other services.

    Garfield.


  • Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Garfiled.

    Did you hget replies from your colleagues on the Telephony service, Voiucemail SMS etc and what is included as standard in the €35 package.

    ta.


  • Registered Users, Registered Users 2 Posts: 2,080 ✭✭✭hallelujajordan


    Can you tell me what your plans are re: Celbridge . . Will we see SMART BB this year ?? Am about to enter into a 1 yr contract with one of ESAT / Eircom / UTV ?


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Can you tell me what your plans are re: Celbridge . . Will we see SMART BB this year ?? Am about to enter into a 1 yr contract with one of ESAT / Eircom / UTV ?
    As of right now, it's highly unlikely. Sorry.

    Garfield.


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Sponge Bob wrote:
    Garfiled.
    Did you hget replies from your colleagues on the Telephony service, Voiucemail SMS etc and what is included as standard in the €35 package.
    ta.

    Still waiting.

    Garfield.


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  • Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    I put a lot of time and effort into producing this post Garfield, I'd appreciate a reply. If I don't get one, I'm going to have to assume that you're only going to answer the lowball questions, and I am, in fact, suffering from deja vu.

    adam


  • Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    Yes. We have been providing this service through our SB-WLR (Single Billing) service for some time.

    Garfield.[/QUOTE]


    Just so its clear. If the phone line has never been activated by eircom and the connection is there, Smart can activate it. Do Smart charge a connection fee for this as at the min Eircom have free connection. I know its a round about way of doing things if not i.e free connection with eircom and then swap over. But just cos im lazy wondering do smart do the whole lot. Cheers Garfield.

    Petes


  • Registered Users, Registered Users 2 Posts: 5,350 ✭✭✭Ardent


    petes wrote:
    Just so its clear. If the phone line has never been activated by eircom and the connection is there, Smart can activate it. Do Smart charge a connection fee for this as at the min Eircom have free connection. I know its a round about way of doing things if not i.e free connection with eircom and then swap over. But just cos im lazy wondering do smart do the whole lot. Cheers Garfield.

    This is what I was trying to get a definitive answer on as well. I'm not going to try to answer this but to me it seems that, from what Garfield is saying, Smart Telecom can activate your phone line but you won't eligible for the free line rental for life deal - you need to have a currently active phone line to take advantage of that. Which is a pity.

    Here's a hypothetical question Garfield - if I take up Eircom on their free line connection deal and get my line connected, get myself a phone number, register with Smart for the broadband + free-line-rental deal, and then de-activate my line with Eircom, would I get your special offer?


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    Ardent wrote:
    This is what I was trying to get a definitive answer on as well. I'm not going to try to answer this but to me it seems that, from what Garfield is saying, Smart Telecom can activate your phone line but you won't eligible for the free line rental for life deal - you need to have a currently active phone line to take advantage of that. Which is a pity.
    Ardent,
    At present we can activate an line via the SB-WLR (Single Billing) mechanism. You will only receive the free line rental offer when we provide the broadband to you. So...if we were to provide you with a phone line next week, but didn't provide broadband for 2 months, then you would pay us for two month's of line rental.
    Ardent wrote:
    Here's a hypothetical question Garfield - if I take up Eircom on their free line connection deal and get my line connected, get myself a phone number, register with Smart for the broadband + free-line-rental deal, and then de-activate my line with Eircom, would I get your special offer?
    Ardent, just to be clear on this, are you saying you would deactivate the account prior to being able to avail of our broadband offer?

    Garfield.


  • Registered Users Posts: 84 ✭✭Ruhan


    Ardent wrote:
    Here's a hypothetical question Garfield - if I take up Eircom on their free line connection deal and get my line connected, get myself a phone number, register with Smart for the broadband + free-line-rental deal, and then de-activate my line with Eircom, would I get your special offer?


    I can't see why the answer should be a 'no' on that. I mean, once you have the line hooked up by eircom, you can then move it over to smart (providing that you are on the broadband signup and are part of the 100k club).

    Garfield, this is a very relevant question.


  • Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    Ardent,
    At present we can activate an line via the SB-WLR (Single Billing) mechanism. You will only receive the free line rental offer when we provide the broadband to you. So...if we were to provide you with a phone line next week, but didn't provide broadband for 2 months, then you would pay us for two month's of line rental.

    Ardent, just to be clear on this, are you saying you would deactivate the account prior to being able to avail of our broadband offer?

    Garfield.

    But do Smart charge for activating the line?


  • Closed Accounts Posts: 326 ✭✭GarfieldConnoll


    petes wrote:
    But do Smart charge for activating the line?
    Where Smart are charged by eircom for activating the line, yes we would. If eircom are running promotional offers, we benefit from the wholesale equivalent of these offers. So if eircom are offering it for free, so are we.

    Garfield.


  • Registered Users Posts: 84 ✭✭Ruhan


    Where Smart are charged by eircom for activating the line, yes we would. If eircom are running promotional offers, we benefit from the wholesale equivalent of these offers. So if eircom are offering it for free, so are we.

    Garfield.


    What about for a first home phone line. Eircom are installing this now for free. Would Smart do a first home phone line for free too?


  • Registered Users, Registered Users 2 Posts: 6,762 ✭✭✭WizZard


    I'll be signing up. Fair play to you Garfield for sticking with boards through this barrage of questions!
    (Is it me or is the tone of some posts becoming a little aggressive?)


  • Registered Users, Registered Users 2 Posts: 54 ✭✭jyd


    Garfield

    I am an eircom user who would like to move...but first a couple of questions...

    I have kids who play on xbox live ...will you support xbox live?

    These same kids use the wireless network for the PC ... will my netgear dg834T (108 mb Wireless ADSL router/firewall) work? It currently works with eircoms offering.

    In the event the above is no it will not work....Is your wireless option 11 or 54 or 108 mbps? (We stream audio and video so i need my bandwidth)

    Your contention ratio description...If i am to understand you correctly, the 2 meg connection is shared with other users so if there are two or three heavy downloaders, i am screwed and also at busy times....let's face it every evening from 7 - 12 everyone goes online to play/download. So what happens if the service sucks regularly?

    What will the pipe size be, and what will be the number of users who will share this?

    What are your phone charges going to be? Not specifics : just similar to eircoms or < eircom or > eircom.

    Hopefully you can answer these and just one other comment
    We are generally online at the same time with two Xboxes and at least 1 PC 128 will not cut the mustard, offer me 256...It is what i currently have from eircom...

    I admire you putting yourself out there
    Regards
    Jd


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  • Registered Users Posts: 1,305 ✭✭✭The Clown Man


    Garfield,

    Just in case you haven't noticed the Sticky "No More Pimping" maybe you should take a look. I for one am very pleased that you have come to the boards answering questions about the roll-out but I suppose the next question you should address should be whether you should continue the very helpful and very useful Q & A's here on your own private forum. It looks like this thread will be locked soon.

    I'm hoping that you do continue your interaction with boards, as I'm sure everyone else here does, and I hope you do decide to continue in a Smart Commercial Hosted Forum. Such a forum could prove an invaluable point of consumer interaction for both Smart and the Irish end user.


  • Registered Users, Registered Users 2 Posts: 5,350 ✭✭✭Ardent


    Ardent,
    Ardent, just to be clear on this, are you saying you would deactivate the account prior to being able to avail of our broadband offer?

    Garfield

    I'm not trying to be clever or catch you out on anything. I am asking you a genuine question because I am seriously considering your service.

    Consider the following:

    1) In order to register on your website and be one of 100,000 customers to avail of free line rental for life, I have to input my fixed line phone number

    2) I don't have a phone number. I have a physical line that's never been connected, but no phone account/number to date.

    3) Eircom are offering free line connection until March 31st

    4) I decide to avail of Eircom's offer and get my line connected for free and receive a phone number

    5) I register on your website for your special offer using this new phone number

    6) I don't want to pay Eircom monthly line rental while waiting for your broadband service to come on-line (let's a assume a worst case scenario of June before go-live of Smart's broadband service)

    From here one there's two options I see:

    a) I cancel the account with Eircom, because I have no need for fixed line calls and when your broadband service is good to go I say to Smart "OK put me on your network and let's go!". I'm assuming no additional cost involved here.

    or

    b) I pay Eircom a few month's line rental and when your service finally comes online, you transfer me over on to your network where I will avail of free line rental and 2 MB/s broadband.

    I'd prefer option a) because there's less cost in involved. If there are any misconceptions or wrong assumptions in anything that I've typed above, please let me know.

    John

    P.S. I appreciate the time you're taking out here to answer our questions. I rang Smart Telecom earlier today about the very question I am asking you and was promised I would get a call back but never got the call.


  • Registered Users, Registered Users 2 Posts: 3,548 ✭✭✭Draupnir


    If I have a phone watch alarm, is there definitely no way I can get Smart broadband?


  • Registered Users, Registered Users 2 Posts: 1,746 ✭✭✭SachaJ


    Garfield, as an aside, if you guys at Smart could come upwith an additional package of say 2048 down, 1024/512 up, static IP's and an 80Gb cap for something like €50 or €60 a month (including the line rental offer) I reckon a good percentage of people on here would go for it. Surely it can't be that complicated.

    I know you want to get the basic package rolled out first, but if you want quick signatures, to go with the above would not be a bad ploy.

    Also as a note - EsatBT are releasing new broadband products in the first week of March, and they reckon it will be the best in Ireland.

    Keep up the good work.


  • Registered Users, Registered Users 2 Posts: 1,746 ✭✭✭SachaJ


    Draupnir wrote:
    If I have a phone watch alarm, is there definitely no way I can get Smart broadband?

    As far as I know Smart are going to discuss this with Eircom Phone Watch, so there's no definate answer yet. Someone else on the thread or on another thread said it shouldn't be an issue.


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    jyd wrote:
    Garfield


    ... will my netgear dg834T (108 mb Wireless ADSL router/firewall) work? It currently works with eircoms offering.

    ...................
    I admire you putting yourself out there
    Regards
    Jd

    Apparently current Netgear equipment is not fully compatible with ADSL2 - I emailed them recently about this and they replied very promptly saying they are working on the software for upgrades which presumably will be downloadable via firmware upgrade. I specifically asked about your model and they replied it will in due course be fully compatible with ADSL2.

    Linksys have begun launching ADSL2 compatible products including the popular wag54g.


  • Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭lomb


    where have people got the info that there are new offerings in march from esat, i have looked around their website and see no mention? for one thing they need to lift the cap to 30-35gig up and the same down if they want to keep anyone in the coming video streaming era. with datarates so little, there is no incentive to stay with them if smart will offer the same (albeit with a lesser unknown service) for less money than them. smart is entering the market at an opertune time when people are connecting up. they are not like meteor who had to fight for market share.


  • Registered Users, Registered Users 2 Posts: 1,746 ✭✭✭SachaJ


    I'm currently with EsatBT and seriously considering moving to Smart.

    I rang EsatBT today and the girl in customer care said they had new products launching in the first week of March but she hadn't a clue of speeds or pricing.


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    SachaJ wrote:
    I'm currently with EsatBT and seriously considering moving to Smart.

    I rang EsatBT today and the girl in customer care said they had new products launching in the first week of March but she hadn't a clue of speeds or pricing.

    Based on the latest Esat phenomenon of losing stuff dont be surprised if it vanishes somehwere along the way :rolleyes:


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  • Registered Users Posts: 471 ✭✭huggs2


    signed up yesterday and looking foward to it.strange though how your not listed yet for broadband on the government broadband site for galway city?

    http://www.broadband.gov.ie/BBInfo/ServiceByLocationSearchWF.aspx


  • Closed Accounts Posts: 228 ✭✭sixtysix


    as a utvinternet customer i am curious to know if utv can match the smart offer?
    anyone any view on this-is it technically feasible?


  • Closed Accounts Posts: 33 Steve S


    Question for Garfield, since--even after reading this entire thread--I don't have a clear picture on it:

    I'm a potential customer currently locked into a 12-month contract with another provider (IOL, as it happens). Your offer is attractive enough that I'd consider buying my way out of my existing contract.

    How would you propose I proceed? In other words: what are the specific steps to be taken and in what order? Am I to sign up with Smart first and then attempt to buy out my existing contract? What if my existing provider refuses?

    I'm sure I'm not alone in wondering what the procedure for switching is supposed to be. I know there's been some back and forth about this, but I'd like to hear from the Smart representative himself what he suggests we do so as to minimize gaps in coverage (and hopefully reduce it to zero).


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Steve S wrote:
    Question for Garfield, since--even after reading this entire thread--I don't have a clear picture on it:

    I'm a potential customer currently locked into a 12-month contract with another provider (IOL, as it happens). Your offer is attractive enough that I'd consider buying my way out of my existing contract.

    How would you propose I proceed? In other words: what are the specific steps to be taken and in what order? Am I to sign up with Smart first and then attempt to buy out my existing contract? What if my existing provider refuses?

    I'm sure I'm not alone in wondering what the procedure for switching is supposed to be. I know there's been some back and forth about this, but I'd like to hear from the Smart representative himself what he suggests we do so as to minimize gaps in coverage (and hopefully reduce it to zero).

    There does not appear to be an answer to this. the most important thing to do is wait until things become clearer and dont start cancelling contracts yet!


  • Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    sixtysix wrote:
    as a utvinternet customer i am curious to know if utv can match the smart offer?
    anyone any view on this-is it technically feasible?

    UTV are totally dependent on Eircom's wholesale products so basically the answer is no.


  • Registered Users, Registered Users 2 Posts: 1,479 ✭✭✭Stalfos


    This was probably asked already but i dont have time to search this thread.

    So, i was wondering whether smart telecom give you a trial then you have to sign up for a year or can you cancel anytime you want?


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  • Moderators, Science, Health & Environment Moderators Posts: 16,999 Mod ✭✭✭✭Gonzo


    smart broadband said earlier that they will not be offering free trials.


  • Registered Users, Registered Users 2 Posts: 6,017 ✭✭✭lomb


    stalfos wrote:
    This was probably asked already but i dont have time to search this thread.

    So, i was wondering whether smart telecom give you a trial then you have to sign up for a year or can you cancel anytime you want?


    what trial do u expect for 10 euro pm? it will be a miracle if they genuinely do deliver broadband and telephony for 35euro, it will turn the irish telecom industry upside down.
    all this talk of caps is crazy as well. if smart want to say its unlimited subject to fair use thats fine, the terms should clearly state what fair use is ie consistanly downloading 40gig for 2 consequetive months.to not do this is both pointless and inviting trouble.
    also smart will get paid from their draw down loan for each customer registered whether connected or not. when they connect the first customer we shall see...................


  • Registered Users, Registered Users 2 Posts: 1,479 ✭✭✭Stalfos


    Gonzo wrote:
    smart broadband said earlier that they will not be offering free trials.

    No, i didnt mean a free trial, I ment do you have to when you order smart telecom broadband, do you have to agree to a contract for a year like eircom or Can you cancel at anytime?


  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    It's a 12 month contract to sign up.


  • Registered Users, Registered Users 2 Posts: 5,350 ✭✭✭Ardent


    Can we park the discussion on excessive usage? If you don't like Smart Telecom's policy then don't avail of their service. Simple.

    Garfield, if you're still with us, can you get back to us on the more pertinent question of first time line connections to your service?


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