GoMo FAQs

Coolaboy · 14-09-2023 09:16PM

Hi Folks. For some reason my gomo tells me I am barred from making Outing calls. I have a Samsung phone and my settings are fine. I can recieve calls. I have put sim in and out and that's fine. Any advice?

Coolaboy · 14-09-2023 09:16PM

Hi Folks. For some reason my gomo tells me I am barred from making Outing calls. I have a Samsung phone and my settings are fine. I can recieve calls. I have put sim in and out and that's fine. Any advice?

New Home · 14-09-2023 09:22PM

Did your last payment go through?

Coolaboy · 14-09-2023 09:34PM

Thanks for your reply. Yes payment went through. I have 4 gomo sims and the three are working fine.

New Home · 15-09-2023 04:59AM

The other thing is to try and put that sim into another phone to see if you can make calls, or see if one of the other sims works on your phone (it could be a phone issue). Other than that, you'll have to either email them or to contact them by chat.

Markus Antonius · 22-09-2023 02:51PM

Was let down a second time this year by Gomo, this time in Croatia (last time was stranded in Minneapolis). Had to buy a 10euro, 10 day unlimited 3g Sim from T-Mobile, which worked a charm while I was there.

Definitely do not rely on Gomo when abroad...

CoBo55 · 22-09-2023 04:08PM

https://www.boards.ie/discussion/comment/121143338#Comment_121143338

Had you nothing at all? I was in Croatia on a day trip and it worked perfectly.

Markus Antonius · 22-09-2023 07:14PM

https://www.boards.ie/discussion/comment/121143713#Comment_121143713

Unless I had the wrong settings on, not sure. I was just south of Dubrovnik near the montenegran border and it didn't work. Changed out to the T-Mobile SIM so didn't check anywhere north of this

JoeCat · 28-09-2023 04:25PM

Some issues abroad

Nigel Fairservice · 28-09-2023 04:39PM

Gomo has always worked perfectly roaming in Europe. Outside of the EU or UK I just use an esim or buy a local sim.

CoBo55 · 28-09-2023 04:44PM

I'm going to Turkey in a few weeks, any suggestions as to what provider to choose?

timetogo1 · 04-10-2023 08:59AM

Anybody use Gomo in Swords? I have a 4g plan. Myself, my missus and a couple other have had no mobile internet since yesterday. Wondering if it's a Swords or Gomo issue.

honda boi · 04-10-2023 11:17AM

Was with Vodafone for years.

Absolutely horrible service and signal they have.

Finally took the plunge to gomo 15€ plan.

Finally I have signal everywhere I go and actual data!!

Happy days

Red Silurian · 05-10-2023 02:04PM

https://www.boards.ie/discussion/comment/121192103#Comment_121192103

Having issues in Limerick as well so it's not just your neck of the woods

Davexirl · 05-10-2023 02:58PM

The download speeds here in Leixlip have dramatically decreased recently 22mb on 4g and 12mb download speeds on 5G.

Thepillowman · 06-10-2023 09:11PM

Same here in East Clare coverage on phone and mobile data very bad for the last week.

CoBo55 · 06-10-2023 10:04PM

Mine was terrible Mon Tues and Wednesday it's was back to normal yesterday.

honda boi · 07-10-2023 09:54AM

When you all signed up to gomo, was the €15 just an activation fee when you ordered the SIM ?

I ordered my SIM the 30th September, moved number the 4th October.

Now I'm getting a bill the 10th October.

Thought the first 15€ payment covered your first month.

Chat on gomo said that €15 is just an activation fee.

Missus changed to gomo months ago and that wasn't the case.

New Home · 07-10-2023 12:44PM

No. I'm on the €9.99 plan, it covered the SIM and whatever was left of the 1st month, up to the 1st bill.

Did the new T&Cs state anything different, when you signed up?

Ten Pin · 07-10-2023 01:05PM

"I ordered my SIM the 30th September"

That's the likely reason, the activation fee covers the remainder of the first month, whether that's 25 days or 25 minutes. AFAIK the clock starts when order is submitted and not when SiM is received. If the order was submitted on 1st October then the first bill would be in November and the activation fee would cover all of October.

TheDriver · 08-10-2023 11:30AM

As above, you should have ordered on 1st Oct. Their month is 1st to 31st or part of same

Qrt · 09-10-2023 12:40AM

Is it possible to exercise a cooling off period for GoMo? Could do that and then sign up again…

martinlasko · 10-10-2023 10:13PM

Hi

Anybody have any idea about gomo roaming rates on faroe islands? Im totally confused.

TheDriver · 13-10-2023 12:11PM

GoMo has a free month at moment.

deepdavster · 26-10-2023 05:29PM

Hi I had porting issues from Lyca to Gomo, the porting didn't happen on the scheduled date, it was delayed by Lyca due to some technical issues. I called Gomo, they said it was Lyca issue. I called Lyca they said a known issue working on it.

After 2 to 3 days it got ported, then another issue came as mentioned in the previous thread calls and sms outside of EIR network was not coming, no 2FA authentication sms etc. I called GoMO and Lyca. GoMo said everything was fine at GoMo. I called Lyca they said you number had ported completely they cannot do anything. I repeatedly chatted, emailed GoMo to understand the issue. Lyca did n't respond to any emails.

Luckily few customer care guys understood my problem they found it was an routing issue, they raised the case. They asked for 3 phone number and time when the call failed. After a day Gomo mailed us it was routing issue at Lyca End and notified them.

Porting seems to be a danger situation in Ireland. With no incoming messages you cannot port out too. All banking, site login dependent on sms.

You need persistent follow up, and keep on chatting until one of the guys to understand the issue, it will take around 1 week to get resolved.

So many cases are reported with similar siltation and don't know why customer care act as this a new issue or unknown to them.

They need to train their staffs to get resolved soon.

I emailed on complaints@gomo.ie customercare@gomo.ie

koutoubia · 03-11-2023 06:56PM

I am on GOMO and had to get a new phone which is 5g.

I live in North County Dublin and work in the Airport.

Is it worth getting a 5g plan from them re speeds etc. Usually watch vids/live stream etc. Not a gamer!

Nigel Fairservice · 03-11-2023 07:11PM

My phone is 5G capable but haven't bothered upgrading. 4G suits me fine.

koutoubia · 03-11-2023 07:35PM

Yeah the 4g isnt exactly slow so was just wondering was it worth the extra few quid!

Davexirl · 03-11-2023 08:01PM

Don't bother, I regret upgrading to 5G.

CrowdedHouse · 03-11-2023 08:11PM

Is it just me or has anyone else got an unusually high amount of data usage for yesterday (2nd) My account is showing 12GB used yesterday. No way did I use anything like that.

The data counter on my Samsung phone is showing just under 6GB from the start of the month and it usually shows a bit higher usage than GOMO.

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