GoMo FAQs

fbradyirl · 08-09-2022 09:17AM

I tried disabling premium calls/sms on the site but all options are greyed out. So I contacted them via the form on the site but no reply after 3 days.

whodafunk · 08-09-2022 09:21AM

Does GoMo support roaming? I remember last year my phone wouldn’t work in Northern Ireland. It was a short visit so wasn’t an issue so didn’t even check if roaming on my phone was enabled.

Going to France next week and will need the phone working. Just wondering if roaming enabled it will automatically switch over to local network or I need to request this with GoMo? Thanks

cavan4sam · 10-09-2022 07:22PM

Anyone have issues with texts not working or is there any easy fix it's only sms messages

Sheep Shagger · 10-09-2022 07:51PM

https://www.boards.ie/discussion/comment/119588562#Comment_119588562

Roaming should kick in automatically

Idleater · 11-09-2022 06:52AM

https://www.boards.ie/discussion/comment/119588562#Comment_119588562

It's been working perfectly on orange LTE for me for the last two weeks.

The 13gb roaming data meant no Netflix/tv streaming, as I didn't want not to have maps or music in the car.

CoBo55 · 11-09-2022 09:45AM

https://www.boards.ie/discussion/comment/119588562#Comment_119588562

Should work automatically, I'm in Serbia of all places and it's working perfectly, being outside the EU I'm getting charged per mb to a maximum of €30 which is ok. The missus is on VF and the service here is dreadful, she's PAYG and it's flying through her money for a barely usable service.

whodafunk · 11-09-2022 08:35PM

https://www.boards.ie/discussion/comment/119602487#Comment_119602487

Thank you for that.

wassie · 12-09-2022 10:08AM

https://www.boards.ie/discussion/comment/119588562#Comment_119588562

Just came back from a week in France and it connected to LTE on the Orange network ok, but would frequently keep dropping back to 3G. A quick fix was was to turn flight mode on, wait for signal to drop, then turn off again and LTE would reconnect. Speed was ok but was poor for streaming TV to a device when used as a hotspot. Same issue with my Eir sim also.

cavan4sam · 15-09-2022 08:52PM

Anyone had an extremely long wait for a number to port over? Waiting over 10 days for a Vodafone sim to lose service and as the go mo sim isn't receiving calls or texts to the number

It's working on 3 of the numbers I switched but one is not......

Customer service is non existent

Jeff2 · 15-09-2022 10:35PM

https://www.boards.ie/discussion/comment/119623866#Comment_119623866

That's very strange as on week days it goes through with in a hour or 2.

10 days I'd check if the sim is working. The number for the sim comes with it so phone that number.

nihicib2 · 20-09-2022 02:03PM

Anyone having problems with coverage today, Im in north west Donegal and myself and partner's coverage has been gone all day

New Home · 20-09-2022 02:15PM

My data is a bit slower than usual, but nothing major. I can't help re phone calls or texts, haven't used the phone that way today, yet.

nihicib2 · 20-09-2022 03:23PM

https://www.boards.ie/discussion/comment/119642280#Comment_119642280

just back there now, thankfully as we're all with go and wifi is Eir

Heighway61 · 20-09-2022 03:31PM

Having data problems. Frequently switching to H and cutting out. Started Sunday.

Heighway61 · 29-09-2022 09:16AM

Jesus h c, trying to pay property tax on revenue.ie and not receiving verification sms. Had the same problem before buying laptop from lenovo web site. How hard can it be.

Heighway61 · 30-09-2022 09:52AM

Anyone else have the verification SMS problem and had it fixed?

madmoe · 07-10-2022 10:07AM

https://www.boards.ie/discussion/comment/119585071#Comment_119585071

I have seen this at least once on a previous bill, where there was a short call to France made....I never made it! I don't know anyone in France to call FFS!?

Gooser14 · 07-10-2022 10:20AM

https://www.boards.ie/discussion/comment/119679341#Comment_119679341

Have you checked the blocked messages folder on your phone?

13-10-2022 07:15PM

Is the activation fee covered by the 14 days cooling off period?

Got the Gomo sim only plan. Sim arrived yesterday. After a few minutes we realised that the coverage is terrible in the house. About 10 minutes after installing the sim I got onto chat to cancel under the 14 days cooling off period. Today I got an email saying sim is cancelled from midnight tonight. They said that the €14.99 fee paid won't be refunded

I couldn't find out about the useless coverage without activation. This is what the €14.99 is for. In the 10 minutes we had the sim in the phone we used no data, calls or text.

Should they refund the activation fee under the distance selling period?

Heighway61 · 13-10-2022 07:50PM

https://www.boards.ie/discussion/comment/119712225#Comment_119712225

Sorry, just seeing this now. Not in blocked folder.

larchielads · 16-10-2022 08:01AM

Gomo wont let me change porting date, tried logging in to my account to change it. Wont have my sim in time. Thought id have it by monday mornin but wont have it til tuesday. Need to change it from monday to tuesday. Anyone know how?

New Home · 10-11-2022 09:38AM

Anyone else has noticed that their data has dropped to 3G/H+ over the past week or so? I've never had problems before, but now it's happening very frequently throughout the day.

I have still >80GB of data left, so that's not it.

Gooser14 · 10-11-2022 09:45AM

https://www.boards.ie/discussion/comment/119856279#Comment_119856279

Can't say I've seen that in my location (North Tipp/Limerick) . In what area of the country are you experiencing this?

Heighway61 · 10-11-2022 10:03AM

https://www.boards.ie/discussion/comment/119856279#Comment_119856279

Same here.

Gooser14 · 10-11-2022 10:39AM

Location would be useful.

New Home · 10-11-2022 02:52PM

I was just on to them, I had to switch to another non-GoMo sim to get a connection, the chats with three different people got dropped at least 10 times. I was told there's a mast upgrade going on in my area, it should be completed by tonight, but I was told to try and switch off the phone for 10 mins and restart it to see would it connect to another mast. Here goes nothing.

wassie · 10-11-2022 04:26PM

...after a 30 minute wait time no doubt.

New Home · 10-11-2022 04:55PM

No... it was only 10... and it didn't work. What a shocker. I also tried to toggle "airplane mode", which seems to be doing something different, but no joy. I guess it didn't switch to another mast, then. I guess the gale isn't helping, either.

New Home · 10-11-2022 04:55PM

https://www.boards.ie/discussion/comment/119856557#Comment_119856557

Connacht.

CoBo55 · 10-11-2022 05:57PM

https://www.boards.ie/discussion/comment/119858213#Comment_119858213

Ah here Connacht is a big province, we aren't going to hunt you down and steal your Gomo sim....

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