48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

gabos06 · 27-07-2022 12:52pm

Anyone on 48 have their phone only using band 20/28 where they used to have excellent band 1/3 signal? I live within 500m of an upgraded three mast and used to have bands 1/3 connected 24/7 but now only band 20/28. A family members three sim still uses bands 1/3 just fine in places where 48 only gets band 20/28 ruling out a mast fault.

Mimikyu · 31-07-2022 1:20pm

https://www.boards.ie/discussion/comment/119411146#Comment_119411146

Yeah you should be able to just port and it’ll cancel your 48 SIM once the port goes through. If you’ve auto bill on you could cancel that first just to be sure but I ported away from them and never thought to turn that off but it cancelled itself.

beachhead · 31-07-2022 4:17pm

https://www.boards.ie/discussion/comment/119411146#Comment_119411146

It will cancel 48,you should also be entitled to a pro rata refund of the 7.99 for days remaining on your 30 rolling contract.As per EU rules and in 48's T & Cs Personally I'd time the port for end of that 30 day period.Or just to stir things leave after 1st day or in the middle.

you should have got an email from 48 sometime in May '22 detailing this regulation

New Home · 31-07-2022 6:18pm

I'm hoping the "Roaming like at home" will be enforced soon, I was abroad earlier this month and the internet needed pedals.

Aquos76 · 31-07-2022 9:26pm

We were in Netherlands for a week earlier this month and my wife and daughter who are both on 48 only managed Edge, was good enough for imessage , whatapps and snapchat without pics or videos, thankfully i went over there prepared, I brought a gomo sim in a wifi dongle and they just used that for all their needs, I did run out of the 13gb roaming data after about three or 4 days, and I just bought a lyga sim and put that in the dongle then.

tom1ie · 01-08-2022 2:08pm

Is anyone having issues with no service?

I’ve tried a vodaphone sim in my iPhone 8 and it’s working perfect.

After me praising the support last week I now wish to take it back! Can’t get a support person at all via the app since Saturday. The poxy purple box to message them comes and goes when it wants so fucken frustrating!!

blade1 · 01-08-2022 2:16pm

https://www.boards.ie/discussion/comment/119415122#Comment_119415122

I get no service a few times everyday for a few minutes at a time.

Support's solution of putting in the apn settings again didn't work.

They couldn't come up with anything better.

beachhead · 01-08-2022 2:58pm

https://www.boards.ie/discussion/comment/119415122#Comment_119415122

No issues at all today with 48 since early morning.Roaming is hit and miss though-when I roam

Simi · 01-08-2022 3:18pm

https://www.boards.ie/discussion/comment/119415163#Comment_119415163

I've had regular dropouts since I've joined. It can go months without a drop or happen a dozen times a day. Been more like the latter in recent weeks. I've also had issues recently where I have 4g+ signal but data doesn't work. A reboot will sometimes fix it but more often than not it'll come back when it feels like.

Muahahaha · 01-08-2022 3:42pm

https://www.boards.ie/discussion/comment/119415122#Comment_119415122

Ive had more drop outs than usual this last month, sometimes 2 or 3 a day rather than 2 or 3 a week as it was before. It generally reconnects within 30 seconds.

Totally get you about the chat support box on their website, it dissappears for periods of time of around 10 or 15 minutes and then it reappears again. Its like if they have a certain amount of people they are chatting to they switch it off and then back on when the problems are dealt with

tom1ie · 01-08-2022 4:21pm

Yeah so couldn’t get anyone on the chat “service” so I went through some of their help guides.

For some reason I had to go to settings > sim applications abroad> Network selection> manual.

beachhead · 03-08-2022 12:13am

https://www.boards.ie/discussion/comment/119415622#Comment_119415622

been covered in previous posts going back a while

muffinhead · 03-08-2022 11:48pm

48 Roaming Survey for any customers that would like to provide feedback:

https://48.ie/survey

not1but4 · 04-08-2022 12:20pm

For what it is worth. I was trying to merge two calls together and I kept getting "Unable to make conference calls". One agent told me it was enabled and it was a problem with my phone but then I tried my SIM in another phone and got the same problem. Contacted support again today which the agent told it's not supported.

Hi *, that's correct, we don't support conference with 48.

48 customers can place a call on hold and accept or make a new call, but the MultiParty function is not enabled for 48Months.

ie. They can switch between two calls, but they cannot merge them.

I also asked about the changes they are planning to implement in September but didn't get much information bar the below;

We are aware that some customers have issues with roaming. Please be assured we are working hard to improve our roaming experience and the ongoing issue will be resolved by September. We are also introducing 4G EU roaming in September. So hopefully all the roaming connectivity issues will be resolved.

Yes as of now we don't have the exact date but it'll be communicated on the website once it's done.

NIMAN · 04-08-2022 12:25pm

Off topic question, son about to get 1st mobile.

Which sim plan would be best in terms of coverage and/or customer service, ease of use?

GoMo or 48?

He won't be going abroad or anything, simply for use at home and school.

PeterDuggan · 04-08-2022 12:37pm

He can apply for a 48 sim to try it out for free before paying anything. The coverage really depends on how close you are to Three masts but it's generally good to very good.

There are links above to order the trial sim.

MarkR · 04-08-2022 2:04pm

If you've better coverage in your primary areas with 3, go for 48. If it's eir, then gomo.

PeterDuggan · 04-08-2022 2:20pm

Or you can give him my link please... https://refer.48.ie/peterd-1781

PeterDuggan · 10-08-2022 1:23pm

Wow. I see 48 are now offering a free month AND a €20 fuel voucher!

Mods can you consider updating the thread title accordingly please?

Muahahaha · 10-08-2022 3:40pm

https://www.boards.ie/discussion/comment/119426152#Comment_119426152

Lads I did this survey 4 days ago (slated them for having no roaming in 3 different countries) and just got an email from them saying they are giving me a free months membership. It is only three questions so well worth your while doing it for a free months membership. I just did again it for a second sim so will hopefully get a free month on that too.

beachhead · 10-08-2022 11:19pm

Yes,dishing out da cash for answering the survey.New offer from them is buy a 12.99 sim card and get 20 euro Circle K voucher.No precise details on the website.Doubt if voucher comes within 1st month

onrail · 13-08-2022 9:28am

Anyone else get this?

From 48: Hi XXXX we are aware that you may have experienced difficulty with roaming during your recent trip abroad and would like to apologise for this. We have just added credit to your My48 account so you can enjoy your next membership on us. Please be assured we are working hard to improve our roaming experience and we are also introducing 4G EU roaming in September.

New Home · 13-08-2022 10:55am

https://www.boards.ie/discussion/comment/119466959#Comment_119466959

No, unfortunately.

Mervyn Skidmore · 13-08-2022 7:20pm

Had absolutely no service today while travelling around south Galway, Kinvara and Gort. Wasn't just me either as my wife's was the same. Anyone else experience similar with 48 recently? Seems to be getting worse.

_Godot_ · 16-08-2022 10:03am

I didn't get an email in response to doing the survey but I just logged onto the app and had free credit.

beachhead · 16-08-2022 3:46pm

I got a free month's membership after answering their roaming survey.Tried to cash it in yesterday and today.But cannot-pop up says service not available.Does that mean the "free" credit is not usable? 48 support are looking into it(the ditch)and will get back to me in 3 to 5 days.Unbelievable(not really,with 48).Anyone have the same problem trying to use their free credit from that survey? Survey is ongoing as far as I know.Probably trying to root out roaming customers and remove them from service

Quackster · 16-08-2022 4:41pm

https://www.boards.ie/discussion/comment/119479744#Comment_119479744

Likewise!

PeterDuggan · 16-08-2022 5:58pm

Seems like a bargain if you like free petrol...

Now if you join 48 and buy your first month's membership (for €12.99) they'll give you a free month and a €20 voucher for Circle K.

refer.48.ie/peterd-1781

beachhead · 16-08-2022 11:39pm

Anyone got the free credit and been unable to use it.When you try to use the free credit to renew membership an in app message says service unavailable

loyatemu · 17-08-2022 10:31am

same here - I have my card saved for renewing the membership and it took the money off my card this month rather than using the credit.

beachhead · 17-08-2022 1:32pm

Have complained to Comreg-won't make a difference but gets 48 up the complaints charts again where they belong.Why do they insult people with free credit and block it's use.

_Godot_ · 17-08-2022 2:13pm

I had no problem using the free credit for a membership but I used it as soon as I saw it was there on the day I got it. Hopefully it's just a glitch.

beachhead · 17-08-2022 4:47pm

Credit was activated this afternoon after I told 48 that I had emailed Comreg.Working 2 hours after email sent.Not a coincidence.

jdon72 · 17-08-2022 5:21pm

https://www.boards.ie/discussion/comment/119486035#Comment_119486035

mine worked straight away without having to contact 48 at all, so probably a coincidence

kirk. · 17-08-2022 7:43pm

Hi family member in Spain said their roaming isn't working

They're on iPhone , is there a setting to be changed

Thanks

darconio · 17-08-2022 7:59pm

https://www.boards.ie/discussion/comment/119486634#Comment_119486634

The Roaming Info and Troubleshooting Guide (48.ie)

Having followed that (on android while in Spain) I can confirm that it will work but the speed doesn't go above 3g

Renno123 · 17-08-2022 8:05pm

Beware of this network if travelling abroad.

I was left without a phone while travelling abroad within the EU despite them including EU roaming in their plan. This was a horrible experience and their customer service chat team were incompetent and very much aware of this issue.

Beware

New Home · 17-08-2022 9:33pm

https://www.boards.ie/discussion/comment/119466959#Comment_119466959

https://www.boards.ie/discussion/comment/119467160#Comment_119467160

Funnily enough, I got that email today. It remains to be seen if I'll be able to apply it.

beachhead · 17-08-2022 11:36pm

https://www.boards.ie/discussion/comment/119486146#Comment_119486146

After 3 days not a coincidence.3 days trying to activate credit.One email to 48 after contacting Comreg and credit is activated by them within an hour of 48 receiving my email mentioning Comreg.Otherwise support would have ignored me.

dannijuno · 18-08-2022 2:55pm

https://www.boards.ie/discussion/comment/119486721#Comment_119486721

Their customer service is an absolute joke , completely incompetent and extremely frustrating to deal with. I guess, you get what you pay for!

JMJR · 19-08-2022 8:03am

https://www.boards.ie/discussion/comment/119486721#Comment_119486721

Same for me 6 months ago in Belgium.3 hours with answer bots and no solution.

not1but4 · 24-08-2022 2:12pm

I wonder how long it'll take for VoLTE/4G Calling/WiFi calling to come to 48 seeing that Three just announced it today https://community.three.ie/t5/Latest-3-News/All-About-4G-and-Wi-Fi-calling/ba-p/778196#M144

Judging by how long it took for them to enable 4G here I don't think it will be anytime soon.

I'm secretly hoping their roaming changes fix that will be pushed next month will include it too.

Fr Tod Umptious · 25-08-2022 12:57am

Roaming and data in The Netherlands.

I am off to Holland in a few weeks.

I see in the Roaming section of the 48 website that 3G is off in the Netherlands and thus one will only be able to use 2G.

Has anyone experience of this?

Is 2G able to handle any data in this day and age?

All I would need it for is WhatsApp messages, are they even possible?

Ozark707 · 25-08-2022 5:05am

https://www.boards.ie/discussion/comment/119518414#Comment_119518414

WhatsApp should be fine. I was roaming in an EU country this summer and when I was outside a 3G area I couldn't check email etc but WA etc worked.

Louche Lad · 26-08-2022 8:16pm

I have now given up trying to get 48.ie to work reliably. Can anyone recommend another provider?

All I want is roaming, including data, without pain. And I have to keep my existing number.

I'm happy to pay €25 a month for something reliable.

Edit... but this is probably the wrong thread to ask in! 😉

_Godot_ · 26-08-2022 9:03pm

Virgin Media, 5 euro a month for the first 6 months, 25 after, but I think you can leave at any time.

tiegan · 26-08-2022 9:39pm

https://www.boards.ie/discussion/comment/119526909#Comment_119526909

Been with them a couple of years now, yes its a monthly rolling contract so you can email and cancel giving 30 days notice

Louche Lad · 27-08-2022 12:56pm

ignore this, posted in error

boardz · 28-08-2022 2:28am

I gave up on 48 because of the roaming issue .......now with Eir 5G unlimited 15.99/month no contract sim only.

PeterDuggan · 28-08-2022 9:11am

Seems like a bargain if you like free petrol...

Now if you join 48 they'll give you a free month and €20 off Circle K fuel over the first two months (2x€10).

refer.48.ie/peterd-1781

48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

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