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48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

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Comments

  • Registered Users Posts: 1,163 ✭✭✭ beachhead


    price unaffected



  • Moderators, Music Moderators Posts: 19,521 Mod ✭✭✭✭ Mr.S


    It does, but 48 roaming can be tricky to provision for some people.

    If on an iPhone, when you are in outside of Ireland, go into Mobile Data - Sim Applications - When Abroad - Network Selection Manual - and pick International Roaming Profile, it should then connect automatically to a partner network. When you are back in Ireland, just make sure to go back When Abroad - And enable 'Automatic'. Under Network Selection on the Sim menu, make sure this is Automatic too.



  • Registered Users Posts: 2 gabos06


    Anyone on 48 have their phone only using band 20/28 where they used to have excellent band 1/3 signal? I live within 500m of an upgraded three mast and used to have bands 1/3 connected 24/7 but now only band 20/28. A family members three sim still uses bands 1/3 just fine in places where 48 only gets band 20/28 ruling out a mast fault.



  • Moderators, Music Moderators Posts: 19,521 Mod ✭✭✭✭ Mr.S


    Leaving 48 after constant issues with roaming and lack of 4G / having to use 3G, just not worth the €7.99 fee if you travel frequency.

    If I port to another network it automatically cancels my account, right? I don't need to do anything extra?



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  • Registered Users Posts: 18,687 ✭✭✭✭ Mimikyu


    Yeah you should be able to just port and it’ll cancel your 48 SIM once the port goes through. If you’ve auto bill on you could cancel that first just to be sure but I ported away from them and never thought to turn that off but it cancelled itself.



  • Registered Users Posts: 1,163 ✭✭✭ beachhead


    It will cancel 48,you should also be entitled to a pro rata refund of the 7.99 for days remaining on your 30 rolling contract.As per EU rules and in 48's T & Cs Personally I'd time the port for end of that 30 day period.Or just to stir things leave after 1st day or in the middle.

    you should have got an email from 48 sometime in May '22 detailing this regulation



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 71,748 Mod ✭✭✭✭ New Home


    I'm hoping the "Roaming like at home" will be enforced soon, I was abroad earlier this month and the internet needed pedals.



  • Moderators, Regional South East Moderators Posts: 8,762 Mod ✭✭✭✭ Aquos76


    We were in Netherlands for a week earlier this month and my wife and daughter who are both on 48 only managed Edge, was good enough for imessage , whatapps and snapchat without pics or videos, thankfully i went over there prepared, I brought a gomo sim in a wifi dongle and they just used that for all their needs, I did run out of the 13gb roaming data after about three or 4 days, and I just bought a lyga sim and put that in the dongle then.



  • Registered Users Posts: 6,949 ✭✭✭ tom1ie


    Is anyone having issues with no service?

    I’ve tried a vodaphone sim in my iPhone 8 and it’s working perfect.

    After me praising the support last week I now wish to take it back! Can’t get a support person at all via the app since Saturday. The poxy purple box to message them comes and goes when it wants so fucken frustrating!!



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  • Registered Users Posts: 10,561 ✭✭✭✭ blade1


    I get no service a few times everyday for a few minutes at a time.

    Support's solution of putting in the apn settings again didn't work.

    They couldn't come up with anything better.



  • Registered Users Posts: 1,163 ✭✭✭ beachhead


    No issues at all today with 48 since early morning.Roaming is hit and miss though-when I roam



  • Registered Users Posts: 1,753 ✭✭✭ Simi


    I've had regular dropouts since I've joined. It can go months without a drop or happen a dozen times a day. Been more like the latter in recent weeks. I've also had issues recently where I have 4g+ signal but data doesn't work. A reboot will sometimes fix it but more often than not it'll come back when it feels like.



  • Registered Users Posts: 18,515 ✭✭✭✭ Muahahaha


    Ive had more drop outs than usual this last month, sometimes 2 or 3 a day rather than 2 or 3 a week as it was before. It generally reconnects within 30 seconds.

    Totally get you about the chat support box on their website, it dissappears for periods of time of around 10 or 15 minutes and then it reappears again. Its like if they have a certain amount of people they are chatting to they switch it off and then back on when the problems are dealt with



  • Registered Users Posts: 6,949 ✭✭✭ tom1ie


    Yeah so couldn’t get anyone on the chat “service” so I went through some of their help guides.

    For some reason I had to go to settings > sim applications abroad> Network selection> manual.




  • Registered Users Posts: 1,163 ✭✭✭ beachhead


    been covered in previous posts going back a while



  • Registered Users Posts: 480 ✭✭ muffinhead


    48 Roaming Survey for any customers that would like to provide feedback:

    https://48.ie/survey



  • Registered Users Posts: 247 ✭✭ not1but4


    For what it is worth. I was trying to merge two calls together and I kept getting "Unable to make conference calls". One agent told me it was enabled and it was a problem with my phone but then I tried my SIM in another phone and got the same problem. Contacted support again today which the agent told it's not supported.

    Hi *, that's correct, we don't support conference with 48.


    48 customers can place a call on hold and accept or make a new call, but the MultiParty function is not enabled for 48Months.

    ie. They can switch between two calls, but they cannot merge them.

    I also asked about the changes they are planning to implement in September but didn't get much information bar the below;

    We are aware that some customers have issues with roaming. Please be assured we are working hard to improve our roaming experience and the ongoing issue will be resolved by September. We are also introducing 4G EU roaming in September. So hopefully all the roaming connectivity issues will be resolved.

    Yes as of now we don't have the exact date but it'll be communicated on the website once it's done.



  • Registered Users Posts: 29,155 ✭✭✭✭ NIMAN


    Off topic question, son about to get 1st mobile.

    Which sim plan would be best in terms of coverage and/or customer service, ease of use?

    GoMo or 48?

    He won't be going abroad or anything, simply for use at home and school.



  • Registered Users Posts: 798 ✭✭✭ PeterDuggan


    He can apply for a 48 sim to try it out for free before paying anything. The coverage really depends on how close you are to Three masts but it's generally good to very good.

    There are links above to order the trial sim.



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  • Moderators, Regional Midwest Moderators Posts: 10,806 Mod ✭✭✭✭ MarkR


    If you've better coverage in your primary areas with 3, go for 48. If it's eir, then gomo.



  • Registered Users Posts: 798 ✭✭✭ PeterDuggan


    Or you can give him my link please... https://refer.48.ie/peterd-1781



  • Registered Users Posts: 798 ✭✭✭ PeterDuggan


    Wow. I see 48 are now offering a free month AND a €20 fuel voucher!

    Mods can you consider updating the thread title accordingly please?



  • Registered Users Posts: 18,515 ✭✭✭✭ Muahahaha


    Lads I did this survey 4 days ago (slated them for having no roaming in 3 different countries) and just got an email from them saying they are giving me a free months membership. It is only three questions so well worth your while doing it for a free months membership. I just did again it for a second sim so will hopefully get a free month on that too.



  • Registered Users Posts: 1,163 ✭✭✭ beachhead


    Yes,dishing out da cash for answering the survey.New offer from them is buy a 12.99 sim card and get 20 euro Circle K voucher.No precise details on the website.Doubt if voucher comes within 1st month



  • Registered Users Posts: 862 ✭✭✭ onrail


    Anyone else get this?


    From 48: Hi XXXX we are aware that you may have experienced difficulty with roaming during your recent trip abroad and would like to apologise for this. We have just added credit to your My48 account so you can enjoy your next membership on us. Please be assured we are working hard to improve our roaming experience and we are also introducing 4G EU roaming in September.



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 71,748 Mod ✭✭✭✭ New Home




  • Registered Users Posts: 2,774 ✭✭✭ Mervyn Skidmore


    Had absolutely no service today while travelling around south Galway, Kinvara and Gort. Wasn't just me either as my wife's was the same. Anyone else experience similar with 48 recently? Seems to be getting worse.



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