Amazon

Just placed an order on the amazon.fr and it went through fine, the vat dedected at the checkout.

One thng to watch out for is the express delivery, this ususlly means that it will be dispatched from the UK and vat will be applied after the checkout process. I got caught out on this a few times and I had to log a ticket to get the charge reverted.

I wonder if this will mean easier returns ? I have an item to return where the postage will be way more that the value of the item.

EDIT Amazon CS said this :

I wanted to confirm in writing for you that, as we discussed on the chat,

It is too early to tell if you can return any dispatch from amazon order to the fulfillment centre in Ireland. Please also note that orders that dispatches from third party seller can be only returned to the seller facility and not amazon fulfillment centre.

You will need to check every order separately to learn about the return address.

For orders that dispatch form amazon and return reason is amazon error, Any return postage charges that you incur for this return will be refunded to you.

I got a Delivered To Safe Place message last month with a note that said "side gate" - they threw it over that.

But in my case I got the safe place message after I'd refused delivery so the postman didn't leave the item at all and I don't live anywhere near the PORTLAOISE MAIL CENTRE.

Yep thats it but after talking to Amazon in the past I was expecting to get a refund automatically - thats what I was told would happen. I left it about 10 days before I went on chat to ask for a refund but I'm annoyed that it wasn't automatic.

Do you have Prime? We went from disastrous deliveries with "Fastway" and some very cheap first leg carriers before we had Prime to An Post for nearly all of it once we had Prime. An Post for us is very reliable although I know the same for everyone.

I don't have a business account but have had recent emails from Amazon ....

Are you sure you don’t want to take advantage of business-only pricing?

Access business-only pricing on bulk orders

The only thing about deleting your VAT number is that ordering from Amazon EU sites will, I presume, no longer deduct VAT at source.

I didn’t want to risk it so I’ve set up a new non-VAT account specifically for Amazon UK orders.

I really hope they get this sorted soon - it’s not a good long term solution.

I pre-order a lot of physical media & in about 25% of cases, Amazon are not getting the stock in until after release date. I had three pre-orders for 26 August which worked out as follows:

Blondie - shipped yesterday, arrived today

Kool & The Gang - shipped yesterday, arrived today

Now Yearbook Extra 1980 - just shipped today, arriving tomorrow.

However the Swing Out Sister box released on 19 August & pre-ordered three months beforehand still hasn’t shipped.

What is the story with amazon and their returns?

Attempting to return something that arrived today and is faulty, I have to pay for the return and they will refund up to £9. This happened to me in the past and the return postage came to more than that and I had to fight to get the full postage refunded. If an item is faulty I should not be left out of pocket and I should not be expected to jump through hoops to ensure I'm not left out of pocket either.

Their customer service has gone downhill over the last 3 years or so, do they still claim to be " customer-centric?"

Fight them before you send it back. I got €60 out of them for one item. I got an estimate and got onto chat and said it was mad having to pay that and they were fine about just asked for a picture of the receipt emailed to them.

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Is it not almost already configured as 'Irish', i.e, display in euros, our vat rate applied, delivery costs for roi, possible duty if source is non EU. The only caveat is, or was, buying goods not delivered by amazon, which may not be properly customs processed, or is that kind of supplier even permitted anymore? The euro setting is only guideline btw, the final transaction is calculated in £, but confusingly may present in € if you've chosen to pay in € at their exchange rate, which used to be unfavourable. The last item I bought, a heavy duty ball joint puller set, was in January. £41 delivered. It was almost impossible to clearly determine what the final price was in € as the calculations jumped up and down so I stuck to £ and revolut. Shopfront was in China, but I just paid 23% vat and free delivery, so I've no idea where the goods were stored, and delivered from. It cost less than buying from amazon.de, as I got the free delivery, which was a £6 deduction.

Fwiw, an Italian based EU wide agricultural and garden machinery supplier, Agrieuro, had to pull out of supplying UK due to the complexity of Brexit, and now their .co.uk site is in euros, and seems to be aimed at Ireland, or european ex pat UK residents. Great place for lawnmowers and tools. It's strange, after a lifetime of almost dependency, ( from when our £ was exact value of their £, you exchanged at 1 to 1 with no fee), it's as if the UK is becoming dead to us. Johnson and his ship of fools as O'Leary said t'other day

Just a heads up for anyone that assumes that Amazon have refunded you when you return something and then get an email to say you have been refunded, CHECK!

I'm on to Amazon now, they refunded me for half the order. I bought 4 items that came in 2 boxes. The email said I'd been refunded but when I finally checked a week later the refund was for 2 items not 4.

Easy enough to get them to sort it but I've found you have to check all refunds and that often you have to ask for your refund as it isn't automatic like they say it is.

They likely don't collect VAT for Georgia. Georgian Customs would be responsible for that. They likely have to collect it for stuff they send within the EU

When you see a difference between the product page and the checkout, that is due to a difference in VAT rates between Germany and Ireland.

349.99 = 294.11 + 19% VAT (German rate)

361.76 = 294.11 + 23% VAT (Irish rate)

Roughly what you are seeing

It may, but the previous post is the answer. For delivery to EU countries prices have to be shown including VAT.

Not sure if this was mentioned already, but I would have thought the first obvious things to stock in the new Irish Amazon fulfillment centre would be power banks.... Surely these would be the main items that we'd buy if we could, but cannot due to shipping restrictions.

But no....., everyone I look at on the UK site still cannot be delivered here. If they are using historical Irish purchase data to stock this warehouse then they won't appear on it.... Annoying.