Amazon

So I have just been informed by Amazon UK Business off the following ,when I enquired about an inability to place an order and got the following response in their customer service chat:

_________________

Christina | Customer Service:

Amazon Business has paused its global exports capability on 14-July.

Me:

Why didn't they notify me ?

And when will it resume?

19:55

Christina | Customer Service

We do not have an estimated target date for re-launching our global exports capability at this moment.

___________________

I went on to ask why I received not email notification of this change on policy and she had not response other than sorry for the inconvenience.

I guess its back to AliExpress and eBay for now.

If your business account is a prime account, share the prime benifits with a personal account. (Your Account - Memberships and Subscriptions - Prime Membership settings - Manage membership - Update, Cancel and more - Manage your household). So for now you can still order using your personal account and still get the benifit of your Prime membership.

Cal

No need to migrate, just share the account as above.

Cal

I came across this post, thought I'd add my two cents. I've had business accounts (never prime) and personal accounts, all of them have the VAT number and company details registered to the account. It seems that Amazon have recently changed whatever it is they have done to prevent anyone physically ordering anything with a VAT number.

Once you remove the VAT number it allows you to order the item.

Previously it would allow me to order anything, however if the items value was below £165 then VAT would be removed in it's entirety, and it would be up to me to deal with it when it arrived. Anything above that value it would add 20% GB VAT even if it was in Euros.

Now it seems as someone hinted to they have come unstuck and don't want to deal with it which is why it has restricted anyone purchasing with a VAT number.

The only caveat which was strange is that Amazon Japan is behaving in the same way.

Haven't tried the US yet. To be honest most of the stuff I ever ordered was from Amazon ES/FR/DE/IT as it was always cheaper.

Curious, you guys have accounts in Ireland, with Irish VAT numbers linked to the account? If you order from any of the continentals sites rather than UK does it still give you the error message? Or does it do an Intra Community Purchase?

I have an Amazon Business account which I use very regularly. This is the standard Amazon account with some Business features like VAT invoices, discounts, etc.

I've tried ordering a ream of paper and a small digital scales this evening and I'm getting the following:

We are unable to dispatch non-digital items internationally to customers identified as businesses. Please choose a domestic delivery address to proceed.

You can visit your domestic Amazon store to access millions of products for delivery to your domestic address.

I'm delivering to my Irish business address as I've done countless times this past 2 or 3 years but I never received this error before. As there's nowhere to set an address as "Business" or "Domestic", I popped over to my personal Amazon UK account and placed the same items in my basket. Surely enough, they'll ship as normal but I'm not sure about the VAT invoice aspect, reclaiming, etc.

Has there been a change recently that stops Amazon or other UK businesses shipping to EU businesses? I rely fairly heavily on this account to keep our costs at a minimum but if this error persists, it's as good as useless.

https://www.irishtimes.com/business/2022/08/04/faster-delivery-removal-of-brexit-barriers-amazon-opens-dublin-distribution-centre/

LOL, I refused an Amazon package recently because An Post had given the packet a good beating with all the corners pushed in. I thought I'd get an automatic refund but for about 10 days the delivery details have said

In the end I got on to Amazon Chat who did a refund but wtf is "Delivered to safe place"

A friend of mine in NI got the same safe place message when he wasn't at home. The delivery driver left the parcel in the boot of his wife's unlocked car!

That's where An Post Amazon returns are delivered to. It will eventually go back to Amazon but that won't show up on the tracking. You'll probably have to ask Amazon for a refund.

I don't think Amazon do such a bad job managing the BS. Driver fraud, customer fraud.....the problems must be endless.

If they refused or made a refund difficult then that would be another matter.

I've got to the point that I'm reluctant to place an order because I can't face the delivery headaches. The optimist in me says it's an evolving situation and eventually we'll end up with a process that is seamless. The pessimist in me worries that they'll put so many competitors out of business that they won't feel the need to get better.

Bought a laptop desk so, corresponding dimensions.

Light, but good sized parcel.

Returning it the day of receipt, it's perfect condition, no flaws.

Back in the box all good, printed off return labels from amazon.

Postage - this is the concerning part.

Being a large parcel and sending it tracked potentially, that could add up to being a significant cost?

Am I eligible for refund of postage costs? I believe there's some european statute that if the return is made in 14 days, I am?

Anyone have experience/information on this?

Not any more.

You'll only get a prepaid label if it's Amazon's f*ck up.

What is reason for return?

That's a pain.

While the dimensions are published, it can be hard to ascertain suitability on furniture until it's assembled.

Have Amazon specified how much they will contribute towards return postage? You'd also need to check if they insist on you using An Post as I'd say a courier would be cheaper.

Amazon US offer DHL for international returns and I believe they will pick up (as well as you dropping off at their collection points) - might be worth checking out if it's a runner for Amazon UK