Amazon

Just noticed the same myself. Everything I checked is next Monday or Tuesday. Ordered something on Sunday evening and it arrived yesterday so has only changed in the last couple of days.

Anyone know if there are delays with deliveries from Amazon at present?

I ordered a parcel from Amazon with an estimated delivery date of later this week.

I have n't yet received a dispatch confirmation email for the package.

See my post above. Item arrived today, ordered last Monday, dispatched Saturday night. Everything I looked at last week was minimum 6 days delivery

You can't even reply f** off to the number, as its possibly some poor innocent's number which is being spoofed.

Has anyone ever received what reads almost like a warning email from Amazon about refunds? My last two items bought I asked to return them, in both cases they processed a refund but said not to worry about returning them. Now yesterday they send me this email below

Hello,

We recently reviewed your Amazon.co.uk customer account for order activity details. Your order history shows that you have received a high number of refunds for your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued.

You can learn more about our policies in the Voluntary Returns Guarantee section of the Conditions of Use & Sale, available at the link below:

www.amazon.co.uk/help/conditionsofuse

Not sure where they are going on the "high numbers of refunds", if an item is crap Im going to ask to return it and am more than willing to post it to them if they want, its not my fault they are telling me not to return it.

Anyone come across this before?

yeah both my items were low value too. I think it might be becasue Amazon often dont ask you to return the item but just refund it so they're probably wary of people taking advantage. Was still a bit miffed about it especially as the second return was a black Echo Dot that they sent out packaged with a white cable which looked stupid. I just asked them to send me a black cable and they couldnt do it so instead the customer service solution was for me to buy a black cable on Amazon and they would refund it. So that obviously logged on their system as a refund rather than the return I wanted and that generated this warning type email.

Haven't read this thread in full, but I have an item I need to return to Amazon UK.

I got a Return Mailing Label, plus a second label titled "International Customer Return" in red letters. No mention of "An Post" anywhere.

Do I just drop the box with these on them to An Post, or do I need to ask them to issue me with a separate style of return label, specifically targeted at An Post?

scratch that.. I just went onto Amazon UK chat and basically asked if I was supposed to have received a pre-paid return label for An Post because the item was faulty.

Waited 5 mins for a response... then suddenly: "You have been refunded for the item.. no need to return".

eh... okaaaay...?

😬😎

I read a bit more about it. If the item is faulty they prepay the An Post too.

Although in my case they evidently thought it too much effort so just refunded without needing return. *Shrug*

Anyone had Amazon ignore and quietly delete a question you have asked about a product?

Maybe I can't blame them I was being a little provocative but they might have said.

This item Fireproof File Storage Box kept turning up in various searches probably because its a promoted item and I bought a proper fire proof storage safe not long ago. Basically these "Fireproof" boxes and bags are a total con. Anything that is genuinely fireproof will be UL tested and have a fire rating. So I just ask what is the UL rating is of the item. Three times now I've asked the question and heard nothing. Normally if you ask a question and it has no answers Amazon get back to you and say sorry no one has answered you.

"Fireproof Bags" .............

The "€20 VAT limit" is gone as of 01 July 2021!!

I have been getting this error for the last few days. I got on to the live chat a few days ago and this is their response

"Hello,

The issue on placing the order on our site has been caused by a technical issue, and we're currently working on a solution.

I've reported this problem to the technical team and they'll resolve it as soon as possible.

These errors are normally fixed within a short period of time, so please try again shortly.

If after 24 hours you are still experiencing the same issue, please call us back again and we will be helping you again regarding on this issue.

Please accept our apologies for the inconvenience caused.

Anyway the issue still exists so I set up another account with the same address and it works fine minus the prime benifits

You are onto something alright. There was an issue with my VAT number but removing it and re-logging in has not solved the issue. It may take some time to update the details in their system. But for now I can only purchase using my personal account 😔.

Cal

I was just about to post asking if anyone else is having this problem. I've been unable to order on either of my two Amazon Business accounts for the past week or two. The message is always the same after confirming my delivery address:

"We are unable to dispatch non-digital items internationally to customers identified as businesses. Please choose a domestic delivery address to proceed. You can visit your domestic Amazon store to access millions of products for delivery to your domestic address."

I thought maybe this was something to do with the new fulfilment centre in Baldonnel, but Amazon.ie is still redirecting to Amazon.co.uk.

When I raised it with customer support, they didn't have a good explanation and simply said they would escalate it. This was around 16 July. The message from Christina above is the first sign I've seen that this is a deliberate policy change. Regardless, it's a royal pain - I order regularly Amazon UK because it's one of the few ways to get stuff from the UK on quick delivery without any import hassle.

Presumably non-business customers in Ireland are still being serviced as usual?

Has anyone successfully migrated their business account to personal and kept the prime membership?

Had to cancel prime on business account and open a retail account and re-sign up for prime again and its working.

Seems Amazon Uk don't want to be dealing with all the brexit red tape around VAT on international shipments.

Sure isn't Liz Truss gonna sort all that out and we'll be back up and running in no time..

Had the same issue and thanks to the posts above what i did was. Setup a new account, slightly changed address layout, picked a new email address to attach it to. Then after it was setup i went to my prime account and use the details above to share my benefits with my household and picked my new account. And then I was able to order on my new account with free delivery. Thank you to all for the help