actually just reading the small print here on the return label.. seems we need to pay postage now and it's refunded after?
scratch that.. I just went onto Amazon UK chat and basically asked if I was supposed to have received a pre-paid return label for An Post because the item was faulty.
Waited 5 mins for a response... then suddenly: "You have been refunded for the item.. no need to return".
eh... okaaaay...?
😬😎
It depends on the circumstances. If it’s an obvious f*ck up by Amazon (see my post above) then you’ll get a prepaid An Post return label. Otherwise you have to pay.
I read a bit more about it. If the item is faulty they prepay the An Post too.
Although in my case they evidently thought it too much effort so just refunded without needing return. *Shrug*
They don't prepay An Post much any more. They force you to send it back and repay the postage,.
Anyone know what the turnaround is for refunds?
I returned an item to Spain via an post. It was delivered to the Spanish Amazon warehouse on Tuesday, but I haven't got any acknowledgement from Amazon.
The item has to be returned by the 10th of July (tomorrow), so have I met that deadline?
I don't want them messaging me on Monday saying they didn't receive the item - return cancelled.
Don't worry about the deadline. I've returned a few items to Dunfermline and it usually takes 5-10 days to be refunded. I'd give it another week or so and if they still haven't issued a refund, contact them on the chat. They're always very good for things like that.
Anyone had Amazon ignore and quietly delete a question you have asked about a product?
Maybe I can't blame them I was being a little provocative but they might have said.
This item Fireproof File Storage Box kept turning up in various searches probably because its a promoted item and I bought a proper fire proof storage safe not long ago. Basically these "Fireproof" boxes and bags are a total con. Anything that is genuinely fireproof will be UL tested and have a fire rating. So I just ask what is the UL rating is of the item. Three times now I've asked the question and heard nothing. Normally if you ask a question and it has no answers Amazon get back to you and say sorry no one has answered you.
"Fireproof Bags" .............
We are unable to dispatch non-digital items internationally to customers identified as businesses. Please choose a domestic delivery address to proceed.
I have received the same item up to 15th July now not a hope.(I can via addresspal but adds €7 to everything)
It is under the €20 VAT limit.
How do you even contact Amazon to find out?
The "€20 VAT limit" is gone as of 01 July 2021!!
Yea I did a live chat yesterday and it seems all international shipments are cancelled to business customers.
So until Amazon.ie opens my prime business account is only good for France and German Amazon it seems..
Hi samdeluxjones,
I am getting the same error, I am also getting no leeway. I spent an hour last night talking to chat, I asked them multiple times to send me a link to an item I can actually buy as anything that is sold by Amazon cannot be shipped to Ireland, however they failed to come up with anything. I will more than likely downgrade to personal account if this isn't resolved soon. Let me know if you hear anything more.
Yup , looks like it's gone for good. Hopefully France and Germany will lower their delivery charges now to make it worth while.
I have been getting this error for the last few days. I got on to the live chat a few days ago and this is their response
"Hello,
The issue on placing the order on our site has been caused by a technical issue, and we're currently working on a solution.
I've reported this problem to the technical team and they'll resolve it as soon as possible.
These errors are normally fixed within a short period of time, so please try again shortly.
If after 24 hours you are still experiencing the same issue, please call us back again and we will be helping you again regarding on this issue.
Please accept our apologies for the inconvenience caused.
Anyway the issue still exists so I set up another account with the same address and it works fine minus the prime benifits
I order lots from Amazon UK without issue. They often email me suggesting I upgrade to a Business account. Obviously of no benefit given these recent posts.
I had the same issue and was so frustrated talking to many Amazon staff online , until I talked to one senior person, eventually.... he said that when prime accounts renewed --> some Ireland users accounst were linked to a VAT number or B2B account and as such failed with the error above, they are / were trying to resolve it.
After hearing about this , as I did try and cancel an account earlier this year, so checked to see if my company VAT number was attached / associated with my account -- it was--so I deleted the VAT number , logged out and logged in again and it works fine no - no issues 😀 hope that helps someone.
To try / test it
Go to your Amazon account > Account & Lists>Your Account
Select VAT registration number > Select the relevant country related to your VAT registration number
For UK VAT numbers - the UK VAT validation portal (https://www.gov.uk/check-uk-vat-number
From the above portal you may remove the an existing VAT number
good luck
Eddie
Apologies for typos.... I seem to have lost the ability to edit after I prematurely post :) ahh found it !
You are onto something alright. There was an issue with my VAT number but removing it and re-logging in has not solved the issue. It may take some time to update the details in their system. But for now I can only purchase using my personal account 😔.
Cal
Yea tried it and logged out and back in again no go, even signed up as new user and still no go..
First time I've received this message? Package in total was little over 100 euro no idea what the issue is. Was due to be delivered tomorrow but no idea what's going on.
Probably just want the return address so they can send it back.😁
Well it's all from Amazon so I'm sure they know already where to return it. Just a pain
So I have just been informed by Amazon UK Business off the following ,when I enquired about an inability to place an order and got the following response in their customer service chat:
_________________
Christina | Customer Service:
Amazon Business has paused its global exports capability on 14-July.
Me:
Why didn't they notify me ?
And when will it resume?
19:55
Christina | Customer Service
We do not have an estimated target date for re-launching our global exports capability at this moment.
___________________
I went on to ask why I received not email notification of this change on policy and she had not response other than sorry for the inconvenience.
I guess its back to AliExpress and eBay for now.
I was just about to post asking if anyone else is having this problem. I've been unable to order on either of my two Amazon Business accounts for the past week or two. The message is always the same after confirming my delivery address:
"We are unable to dispatch non-digital items internationally to customers identified as businesses. Please choose a domestic delivery address to proceed. You can visit your domestic Amazon store to access millions of products for delivery to your domestic address."
I thought maybe this was something to do with the new fulfilment centre in Baldonnel, but Amazon.ie is still redirecting to Amazon.co.uk.
When I raised it with customer support, they didn't have a good explanation and simply said they would escalate it. This was around 16 July. The message from Christina above is the first sign I've seen that this is a deliberate policy change. Regardless, it's a royal pain - I order regularly Amazon UK because it's one of the few ways to get stuff from the UK on quick delivery without any import hassle.
Presumably non-business customers in Ireland are still being serviced as usual?
If your business account is a prime account, share the prime benifits with a personal account. (Your Account - Memberships and Subscriptions - Prime Membership settings - Manage membership - Update, Cancel and more - Manage your household). So for now you can still order using your personal account and still get the benifit of your Prime membership.
Has anyone successfully migrated their business account to personal and kept the prime membership?
No need to migrate, just share the account as above.
Had to cancel prime on business account and open a retail account and re-sign up for prime again and its working.
Seems Amazon Uk don't want to be dealing with all the brexit red tape around VAT on international shipments.
Sure isn't Liz Truss gonna sort all that out and we'll be back up and running in no time..
I came across this post, thought I'd add my two cents. I've had business accounts (never prime) and personal accounts, all of them have the VAT number and company details registered to the account. It seems that Amazon have recently changed whatever it is they have done to prevent anyone physically ordering anything with a VAT number.
Once you remove the VAT number it allows you to order the item.
Previously it would allow me to order anything, however if the items value was below £165 then VAT would be removed in it's entirety, and it would be up to me to deal with it when it arrived. Anything above that value it would add 20% GB VAT even if it was in Euros.
Now it seems as someone hinted to they have come unstuck and don't want to deal with it which is why it has restricted anyone purchasing with a VAT number.
The only caveat which was strange is that Amazon Japan is behaving in the same way.
Haven't tried the US yet. To be honest most of the stuff I ever ordered was from Amazon ES/FR/DE/IT as it was always cheaper.
Had the same issue and thanks to the posts above what i did was. Setup a new account, slightly changed address layout, picked a new email address to attach it to. Then after it was setup i went to my prime account and use the details above to share my benefits with my household and picked my new account. And then I was able to order on my new account with free delivery. Thank you to all for the help
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