An Post

Ger Roe · 05-01-2022 04:45PM

I purchased an item online from the UK that the An Post tracker says arrived in Dublin on Dec 15th. There are various scans saying 'we have your delivery' and your delivery has been sorted, up to Dec 29th - but there has been no delivery attempt as yet.

I have just called to the local sorting office and I showed them the tracking details. I have been told that the package is in a shipping container that is being held in the Greenogue Industrial estate. Apparently the usual reason for a whole container being held is that there is a customs/duty issue with at least one of the shipments inside it. An Post could offer no further information and had no idea as to when/how the situation might be resolved.

Any advice on what I should do next? I am going to contact the UK supplier and let them know that I have not received delivery, but is there anything I can do to obtain delivery?

05-01-2022 05:03PM

Short answer?

no there’s not.

VG31 · 05-01-2022 06:23PM

https://www.boards.ie/discussion/comment/118422397#Comment_118422397

It's not just you I can't start a new thread either. It might be a deliberate thing to stop people starting new threads and use the existing ones for each courier instead.

I returned something to Amazon with An Post on 20 December. There were no updates until 28 December when it was sorted in the Dublin Mail Centre and it was only delivered yesterday. They may not prioritise Amazon returns but that was still very slow all the same.

whiterebel · 05-01-2022 06:30PM

MOD - I've done nothing to stop anyone opening now threads, but its a nice idea, VG31😁

Can yourself and Ger Roe tell me what happens when you try to start a new thread? Do you see the "New discussion" button in the top right?

Thanks

WR

VG31 · 05-01-2022 08:09PM

https://www.boards.ie/discussion/comment/118422594#Comment_118422594

Yeah I guess the site being weird was always more likely! The new discussion button is missing.

glitterIsland · 05-01-2022 09:01PM

Are there details in the post? I'm waiting on important post. It's a national delivery so shouldn't take too long. I'm anxious that it may not get to me on time. Its medical related but its not the antigen tests. It was supposed to be sent out on Friday which was New Years Eve. I know Monday was a Bank Holiday. Hopefully it will get to me tomorrow or Friday at the latest.

MOD - Do not cross post and open new threads on the same topic please. I have merged the other thread into this one.

glitterIsland · 06-01-2022 01:23PM

Just wondering if there are any delays in An Post? If anyone else is experiencing a delay. I know Monday was a Bank Holiday. I'm waiting on mail that was supposed to be sent last week. It's a national delivery and that's usually quick in my experience. It's usually the next day or 2 days.

I had 2 national deliveries posted to me this week and they are delivered already.

I'm anxious because it's mail from the hospital and I need it before next week. I got a cancellation appointment last week for next week. I need the details like hospital unit and where I am supposed to go to. The mail has a prescription as well for bowel prep.

I do need the mail. I don't want to get it at the last minute and then trying to fulfil a prescription on limited time, just in case my local chemist doesn't have the medicine that is prescribed to me. I will need to go to another chemist.

Stratvs · 06-01-2022 01:25PM

Business item postmarked 22/12/21 arrived 05/01/22.

Edit : meant to add that was from Limerick to Cork.

Dempo1 · 06-01-2022 01:33PM

I've not had a single delivery since 22nd December, rural Laois and waiting for item's. I heard locally 2 postman out due to covid.

kwalsh000 · 06-01-2022 01:35PM

Hey all,

Just wanted to give an update on my end for an item shipped from the US on Dec 1st via USPS (quite a large box)

Last update

Your item departed a transfer airport in DUBLIN, IRELAND on December 18, 2021 at 1:28 pm. The item is currently in transit to the destination.

Confirmation from AnPost and from Customs (via email) that they do not have it in any sorting office.

I have seen numerous posts stating similar tracking updates means that it was scanned in the US before being handed over to the airline and then it does not scan when it arrives here.

I will update when it does arrive so anyone else with the same issue will have a rough timeline based on mine for Dec 2021 onwards.

silver2020 · 06-01-2022 01:37PM

DPD, UPS and anPost have all informed us of localised delays due to Covid Absences. You'd almost think some staff were becoming close contacts on purpose in order to have a few days off.

cnocbui · 06-01-2022 01:37PM

Posted in the Uk on 20/12/21, arrived here 5/1/22.

glitterIsland · 06-01-2022 03:33PM

I had an order dispatch yesterday from Cork and it was delivered to Galway today. So that's a national delivery in a day. That's with an post.

The hospital was supposed to send me a pack last Thursday but I'm still waiting for it. I'm getting nervous now because that's a national delivery and within my own county and all. Galway to Galway and I'm still waiting.

Fingers crossed for delivery tomorrow.

I'd say the postmen are run off their feet delivering packs of antigen tests.

silver2020 · 08-01-2022 11:45AM

Seems anpost have given priority to delivering the free antigen tests from the hse who are doling them out like confetti at a wedding.

Add in absenteeism and anpost are stick two fingers up at their regular customers.

Could the hse not do a simple online ticket system and you bring the ticket to a local pharmacy. Or is that too clever an idea?

But expect 5-7 day delays on a parcel getting from a to b.

Cookiee · 08-01-2022 11:54AM

https://www.boards.ie/discussion/comment/118418804#Comment_118418804

2nd package from UK still hasn't arrived, makes me think it's not going to, and I don't even know for sure because unfortunately it doesn't have tracking 😭 although it could still show up.

silver2020 · 08-01-2022 12:05PM

https://www.boards.ie/discussion/comment/118438211#Comment_118438211

locally sent packages from 30th Dec have not been delivered. I believe it is utterly chaotic in the parcel hubs with key staff out sick and people not knowing what to do.

We've been told that a senior team will be there all weekend to try and clear the backlog.

I know our dispatch manager is suggesting we look at alternatives as service this last quarter from anpost has been worse than 2020. We'd be dispatching about 2000 - 3000 parcels a week. We've had to have one person full time to monitor and reply to irate customers since Wednesday and we've to do the same all weekend. All costs money

joujoujou · 08-01-2022 09:48PM

Latest UK purchase (paid on 30.12) delivered today. Surprised AnPost running their service on Saturdays in rural Ireland.

Cookiee · 10-01-2022 11:39AM

https://www.boards.ie/discussion/comment/118438211#Comment_118438211

Got customs notice for 2nd package, or at least I think it's for that package. So I am charged about 30€ in VAT, however there's 0.00€ in an post handling fees? Like usually it's 3.50€ but now it says 0.00€, anyone else get that? Strange I thought they had to charge a handling fee.

SouthNorth · 11-01-2022 07:11AM

Purchase made from Ali yesterday morning ( not shipped yet). Will be interesting to see if it beats the sub 3 week delivery time from my last order 😁

blade1 · 11-01-2022 09:26AM

https://www.boards.ie/discussion/comment/118441127#Comment_118441127

Delivery of antigen tests have a part to play in that.

You may have deliveries on a Sunday depending for the next 3 weeks.

manna452121 · 11-01-2022 06:03PM

https://www.boards.ie/discussion/comment/118453747#Comment_118453747

Plans are in place for antigen test to be delivered nationwide next saturday and sunday.Some other parcels might also get delivered,its not a full working day just 4 hours.

blade1 · 11-01-2022 07:00PM

https://www.boards.ie/discussion/comment/118456702#Comment_118456702

I know.

manna452121 · 11-01-2022 07:08PM

https://www.boards.ie/discussion/comment/118457114#Comment_118457114

👌

kwalsh000 · 12-01-2022 10:17AM

https://www.boards.ie/discussion/comment/118426455#Comment_118426455

For those of you in the same situation. I asked the sender to start a missing mail request, it was recorded on the tracking number on the 7th Jan that a missing parcel request was initiated and on the 8th the update was that it was processed through the Ireland facility and later in the day arrived at post office and out for delivery.

No scans were done prior to delivery apart from an out for delivery scan the morning of the delivery and both AnPost and Customs stated it was not in their possession as of the 6th of Jan.

So either by pure chance it arrived in the country at 1am on the 8th and was with me by 8am on the 8th or...was just sitting in a depot here for weeks.

I hope this helps

EDit · 12-01-2022 01:52PM

I have several parcels from EU countries that were sent mid-December and haven’t turned up yet, as well as a letter from France (also posted in mid-December). Can only hope An Post start clearing the backlog soon.

… and don’t get me started on the parcel sent from the NL using Asendia Spain (eh?), which has spend a week in the NL, a week in Germany, and a week in London (where it still is)!

Cookiee · 12-01-2022 04:15PM

Anyone have experience with how long they hold your non-EU package in customs jail for? I paid customs 2 days ago and no movement, I realise that's no time at all, but wondering is there massive delays with customs even after theyve been paid?

Exclamation Marc · 12-01-2022 04:25PM

https://www.boards.ie/discussion/comment/118462258#Comment_118462258

There's delays across the board now with absences due to Covid. I've had 'your mail will be delivered on the next working day" notifications to not get them for three days.

Similar to you on this one though, I paid customs on a non-EU print that came through DHL from Germany on the 9th and it's still listed as sorted. So certainly a delay there too.

generic_throwaway · 12-01-2022 04:36PM

Ordered something from Germany before Christmas. DHL apparently handed it to An Post (they supplied the An Post tracking number) around the 19th. Nothing heard of it since, 24 days later. Madness.

liamo1234 · 13-01-2022 08:46PM

Does anyone know if there are delays for large parcel deliveries? I'm assuming they are delivered seperately to normal post.

Ordered something from germany. Arrived in park west and then transferred to Merrywell DSU.

I have never had it transferred to a dsu as opposed to a normal sorting office. Is there a difference.

Cookiee · 16-01-2022 10:28AM

https://www.boards.ie/discussion/comment/118462258#Comment_118462258

My package came today (on a Sunday!, Postman said they deliver Sunday now because of antigen tests) so it only spent 6 days in customs after I paid the fee. Not bad, because I see some people on Twitter waiting for stuff from December and November time.

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