GoMo FAQs

I’ve done some further digging, and it’s working on my Eircom fixed line broadband but which is extremely slow so I use mobile broadband router for everything but it isn’t working with that, so it appears to be an issue with the mobile broadband with 3 not a GoMo issue. I think it may be because the broadband SIM card gives a private IP instead of a public IP which can cause routing issues.

I’m using a TP-Link Archer MR200, I’ve just checked and IPsec is enabled already.

The latency and jitter on a mobile broadband connection is unlikely to be good enough to support WiFi calling, particularly during peak times when the 3 network can become extremely congested.

However it doesn't use more than ~100Kbps each way while on a call so once your Eir line can reliably support 100Kbps each direction then it will be far more suitable than your 3 connection.

Does anyone know if calls to an 0818 number are included in the GoMo plan?

Thanks Quackstar but I'll need to call ptsb bank and expect that I'll be on hold for a significant amount of time so I'd prefer to confirm that 0818 calls are covered (in case the €9.99 contract with GoMo excludes these).

I seem to have stopped receiving 2FA texts on my phone - for any service (Facebook, Coinbase, PayPal etc. - I've tried loads of different ones).

It still works when I select "Call Me" so the right number is still on file for all these accounts, it's just the texts not working. Any ideas?

My partner is able to text me and I receive it. It seems specific to 2FA texts.

I get this issue aswel with making payments online with my KBC card and trying to pay on the Ticketmaster website, I just never receive the text message.....KBC blame GOMO, GOMO blame KBC....

All texting gone with me too.

Same problem for me this morning but they all started arriving at 1:30.

About the only thing I use texts for these days is 2fa.

Have you checked your "Blocked Messages/Calls" folder for the missing messages? I'm using GoMo & I find a lot of txt messages are being diverted to this folder.

Anyone else still having the 2FA issue? I've just discovered it today upon going back to work. I can't receive 2FA message to connect to my work VPN.

I restarted phone - no joy. Put SIM in another Android phone - no joy. I temporarily updated my work number to my wife's iPhone (who is also Gomo) and got the message fine. Tried my SIM in her handset (oo I say) but didn't get the message.

Then I saw these messages... so I'm pretty certain I've the same issue. Last worked on 29th Dec too (when I was last in work). Mailed Gomo but no response yet.

(edit to say I tried the usual spam/blocked but no joy there either)

Same. 2fa issues for me. Having a nightmare even contacting them. Live chat asked me to find out what networks government and bank use to contact me. Is that mad? How the feck am I supposed to find that out?

I'm honestly baffled by these 2fa issues, I've no such issues and have been with Gomo since they launched 🤔

Morning - looking for a bit of advice / help if possible please

My Da has a Gomo SIM, has it about 18 months or so. A few weeks ago the coverage in his area "stopped" (his words!) during particularly stormy weather. Service hasn't come back for him, so I think it is possibly an issue with his phone/SIM rather than a network issue. I also suspect that the storm may not have had anything to do with it.

Problem is, he doesn't remember his login, his email, his password - he is confused by the entire thing - so we can't login to Gomo to chat to them about it or to reactivate his account.

He currently can't get/make calls or texts. If I try to reset his account, it sends a verification text, but he isn't getting texts. So we're going around in circles. Added to this, he is 200 kms away, so we're trying to fix this over the phone, with him on landline trying to look at his mobile

Is there a phone number he can call to speak to them?

I've tried to DM them on Twitter to see if they can help, but no response.