Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Amazon

1373840424359

Comments

  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Can someone with Prime let me know if they see anything else than "FREE Standard Delivery" with a forecast of 31 December as delivery?

    I mean I am fine with that (did not even expect it this year) but for some reason all Prime items for me are showing as "FREE Standard Delivery" with no option for priority delivery on anything.


    Never mind, just noticed that in England Monday and Tuesday are also bank holidays so the first working day is Wednesday, so Friday makes sense.



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    Most items are showing as delivery on Tuesday 28th for me. For example:




  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Thanks.

    Well than it's back to treating Cork differently, because for the same item you showed, I'm getting "FREE Standard Delivery: get it by Friday, Dec. 31".

    And when for a test I swapped my address to Dublin, I'm also getting 28 December!

    No priority shipping for Cork!



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31




  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Thank you very much, never occurred to me to check if AnPost actually works next week or not.

    Hopefully Amazon soon starts delivery down here themselves.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    Changed to the 29th as they're delivering antigen tests from HSE to close contacts so post is back a day earlier.



  • Registered Users, Registered Users 2 Posts: 568 ✭✭✭EarWig




  • Registered Users Posts: 381 ✭✭Saudades


    I made a purchase on Amazon.co.uk last week. It had the delivery date due as 30th December so I put the delivery address down as my workplace (Dublin) as I'll be at work that day.

    Now they've sent me an update saying they will deliver on the 28th. My workplace will be closed (until the 30th), there won't even be a security guy onsite to collect the item.

    On the tracking page, there is an update delivery instructions box, but the only option is 'If I'm not in, leave my package at a safe place'. There is no safe place there.

    Will the courier call me to arrange a new date, or will it just be sent back to the UK? Presumably if they attempted one re-delivery, it would be the next day 29th. I'm not too familiar with Amazon, do they use An Post or do they have their own couriers?



  • Registered Users, Registered Users 2 Posts: 46,303 ✭✭✭✭muffler


    Id suggest calling Amazon or using their live chat



  • Registered Users Posts: 381 ✭✭Saudades


    Thanks, didn't know they had a chat facility. I'll try that.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 46,303 ✭✭✭✭muffler


    Yeah, you can get them on live chat here. Im not sure how they operate today but in the link I posted you can also choose for them to call you.



  • Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    It's unlikely even Amazon do. Take it as a win.



  • Registered Users Posts: 245 ✭✭Shazerina


    Hi. Just been through chat with Amazon CS to return a faulty product. They have issued a refund and a credit for the difference in the amount to reorder it. I have to ship and pay for it via courier (parcelmonkey using DHL) at €41 then email Amazon proof of payment and they will refund. Very complicated imho. But anyhow… I don’t have the email as it was in the chat and that disappeared when the agent ended the chat.

    so… does anyone have that email address to share please? Thanks.



  • Registered Users Posts: 1,494 ✭✭✭JackieChang


    I have to print out a separate commercial invoice to "give to my courier". I also need to attach a commercial invoice to the package.

    Apparently it's for customs. But why is that needed if it's between Ireland and EU? In fact it's going to a fulfilment centre in Slovakia apparently, which is in the EU.

    I will get a courier to pick it up. Do I just give the loose sheet of paper/invoice to the courier guy?

    Finally - can somebody recommend a good courier that won't f&CK this up? It's an expensive piece of electronics and this returns process seems like an awful dose of a rigamarole.



  • Registered Users, Registered Users 2 Posts: 1,165 ✭✭✭Citrus_8


    I won't be very helpful as I also don't know why, but had the same experience - purchased on .de and returned to Slovakia. I was advised to put in two copies of the invoice in the plastic sleeve and attach it with a sellotape the way that someone could take a copy without using a knife. Couriers aren't cheap to Slovakia. Amazon rep told me I can get a refund if I send them a receipt of postage (they didn't give me a free return) but I never got back even after sending them a postage receipt so they only refunded for the item but not the post. I checked all main couriers but An Post for me was the cheapest. If you want, you can get an insurance or value the item when sending. I guess, DHL, UPS, DPD, Fastway or similar would be better in this case, rather than posting.



  • Registered Users Posts: 1,494 ✭✭✭JackieChang


    When you say "the plastic sleeve" which sleeve is this? I don't have any plastic sleeve



  • Registered Users, Registered Users 2 Posts: 1,165 ✭✭✭Citrus_8


    I'm a student so I always have plastic sleeves in my home. You can get it in Mr Price or sometimes Lidl middle racks. Amazon don't provide this for free. I guess, an envelope could do the trick, but again, it shouldn't be closed so someone can take a copy easily.



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    Parcel2go or UPS directly. If its expensive I’d do it the way they ask.



  • Registered Users Posts: 1,494 ✭✭✭JackieChang


    Ok gotcha. Did you put two invoices in the one plastic sleeve, or sellotape two separate plastic sleeves to the package? Each one with an invoice.



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    You don't need to attach any customs forms. They're only needed for the UK or elsewhere outside the EU. I've returned items to Amazon UK's Dunfermline fulfillment centre and the UPS driver did ask for the invoice.

    I've used UPS lots of times to various EU countries without issue, although collections have been a bit disorganised lately (showing up late or multiple times). They used to be pretty much flawless in my area. I see DPD aren't doing collections at all at the moment for individual shippers. There's probably staff shortages like everywhere.

    UPS rates are the same for shipping to every EU country (except Cyprus and Malta) and they start from €23. You'd want to add extra insurance since it's expensive.

    I actually got an An Post return label from Amazon for the first time in a good while. You don't seem to get the instant refunds when it's received at the post office anymore.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,165 ✭✭✭Citrus_8


    I used one sleeve. As above, Amazon maybe is confused after Brexit as we shouldn't attach these type of documents when posting from Ireland to the EU, but maybe Amazon is trying to be safe wanting not to get confused with Northern Ireland, or maybe it's for Amazon themselves to manage returned easier. I don't know. It wasn't hard for me to sellotape a sleeve with two sheets so I did.



  • Registered Users Posts: 1,494 ✭✭✭JackieChang


    Me back again.

    So apparently no courier in the entire universe will ship my product. It's a projector, with a built in battery. Amazon sent me a battery warning label to stick on the side of the package. (although it didn't have this when they sent it to me)

    Any idea how I can get this fecking thing back to Amazon?

    I'm using the Parcel2Go website, and in the big massive list of prohibited items is:

    • Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.

    They say if a prohibited item is found in the courier network, it may be disposed of.

    Any ideas?



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    Try UPS directly



  • Registered Users Posts: 1,383 ✭✭✭Higgins5473


    Had a very strange experience on chat about a return. I bought a “used - like new” described item and it came in very bad shape, as in worthless. I have always found amazons customer service to be exceptional, so I am always kind, courteous and grateful in return. The fella I got on the return was one of the most obnoxious and rude people I’ve ever dealt with, to the point of it being funny. Told me to “deal with it, it was used when you bought it”. I sent pictures in and wouldn’t back down (to put it into context, not only was the item cracked and broken it had some kind of food smeared into it and had long hairs stuck to it). I couldn’t believe yer man. Said I’d have to pay for the return. Anyone had this experience?



  • Registered Users, Registered Users 2 Posts: 46,303 ✭✭✭✭muffler


    Send the item back with the same courier that delivered it.



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    Sounds like you were very unlucky there. I'd start a new chat. You should be able to leave bad rating for the agent. You usually get an email asking for feedback.



  • Registered Users Posts: 1,383 ✭✭✭Higgins5473


    I asked to speak to someone else and after a lot of delaying and telling me I would get the same reply from a new agent I eventually spoke to someone else who immediately sorted it with postage. I wasn’t able to leave feedback for the previous agent as it was transferred unfortunately. Just found the whole thing to be quite bizarre.



  • Registered Users, Registered Users 2 Posts: 3,314 ✭✭✭dan786


    This has happened on multiple orders for me. Full import fee refunded, infact got 2 x 50£+ refunds just today. I am not sure why this happens as I get vat refund on most orders but its just a few £ but on some orders I have gotten the full fee back.



  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    So, in Cork today, white van pulls up with loads of amazon parcels on the front seat and a driver in a blue Amazon polo delivering the parcels.

    I thought I was in the US because so far I only did notice Parcel King in Dublin area doing the delivery but seemingly Cork now gets Amazon Delivery too.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 9,474 ✭✭✭TheChizler


    Got that for the first time today too, new D reg Master. You could track the van location live. Driver was enthusiastic, almost excited, looked about 12 though!



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    Amazon have Prime branded delivery vans in Dublin now, like the ones they have in the US.



  • Registered Users, Registered Users 2 Posts: 9,474 ✭✭✭TheChizler


    Spotted one of those at the weekend in Cork too come to think of it



  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Unfortunately, my prime order from Tuesday was sent today via AnPost (forecast to be here next Tuesday).

    And right now, everything I look at is at least delivery in 6 days, as soon as I swap to Dublin, everything is 2 days.

    So, what ever logic they are using to determine AnPost over Amazon Prime Delivery does seem to exclude what I want.



  • Registered Users, Registered Users 2 Posts: 863 ✭✭✭manna452121


    Its your location. Amazon Prime are only going to places they can find,large towns,etc.An Post go to all areas of the country big or small all year round in all weathers.



  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Giving how yesterday and today Amazon Prime was delivering to our reception area for other Neighbours that logic somehow is off.

    It is me, maybe i play around with my address a little to see if that helps.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    And in fact, it's the way my address is formatted.

    With a little tinkering I now get Tuesday as prime delivery instead of Thursday.

    It seems that the Amazon Location provider is a little behind times with some addresses, but I now have it in the right format for the system to understand.

    Post edited by Yggr of Asgard on


  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    And that worked, ordered Friday evening, and delivered just now by an Amazon Prime driver.

    I could see on the map (provided by here) that he was approaching, and he did find me without a problem.

    I'm so happy that by tinkering with my address I now have faster delivery.



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    Be careful of Amazon renewing Prime. I had auto-renew switched off, and a confirmation email received to confirm that it was ending. It decided to bill it again today.



  • Registered Users, Registered Users 2 Posts: 9,474 ✭✭✭TheChizler


    Just checked there and I was somehow signed up to the free month again even though I'm sure I pressed no last time I made a purchase. They're sneaky.



  • Registered Users, Registered Users 2 Posts: 18,617 ✭✭✭✭_Brian


    hi folks.

    I ordered an item from Amazon.de that turned out defective.

    when I printed the return label this is the address.

    my question is will AnPost be able to process the return to this address ??



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 26,676 ✭✭✭✭Peregrinus


    Sure, why not? They only have to recognise it as an address in Germany (and, if necessary, you can write "Germany" on the label yourself - but I doubt that that will be necessary). They then hand it over to the German post office, who take it from there.



  • Registered Users, Registered Users 2 Posts: 3,473 ✭✭✭VG31


    That address is in Slovakia. I don't know why it says DE.



  • Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,007 Mod ✭✭✭✭whiterebel


    If there are no details about who is paying the charges, An Post probably won't accept it. if you go back a few pages you'll see others had the same problem and had to organise shipping themselves, and be reimbursed.



  • Registered Users, Registered Users 2 Posts: 568 ✭✭✭EarWig


    It's funny I was just tracking a package and saw on the map I was 'Next Stop'.

    Driver couldn't find my place because my Eircode is not correctly placed on Amazon's map. It's perfect on https://finder.eircode.ie/#/

    Also, looking at Amazon's map near me. It's missing roads and showing incomplete roads too. Bizarre stuff.

    Poor driver and now poor me. Just wasted 20 minutes sitting here waiting for a ring at the door.

    Guessing they'll try again tomorrow but, of course, I'm not at home then!



  • Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    Use HERE WeGo to find your address and format it accordingly, that is the map provider Amazon uses.

    Once I change my address to match what it gave me, I suddenly had Amazon Prime delivery via Amazon, if I use my Eircode address, I get AnPost.

    Also "next stop" does not mean next stop, sometimes it changes, and the driver will be with you after a while. I had that multiple times, I wait until I see them really coming up my street.



  • Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    There's a bug in the live tracking of Amazon drivers, it was fixed but I noticed it back again today. Basically the deliveries are done in order of delivery number, not geographically. So I could be order 76 and my neighbour 28. So the driver delivers next door then goes away then comes back to me a couple of hours later. Problem is the GPS picks up that it's near me and I get a notification that I'm next delivery when they're next door. But I'm not.

    Last autumn it was gaps of 3-6 hours, today it was 2 hours. I spent ages talking to customer care and the drivers about it last year and it did get fixed but as today showed, it's back!

    I'm surprised that given Amazon's drive for time saving they can't sort deliveries geographically meaning drivers don't go back to the same estate several times in one shift. Oh and if the driver used his cop on and delivered to me after next door, his app would tell him his next delivery was #77. Bonkers



  • Registered Users, Registered Users 2 Posts: 3,960 ✭✭✭NewbridgeIR


    I buy books from Amazon UK every couple of weeks - no issues - although I have Prime so deliveries aren't made by An Post.



  • Registered Users Posts: 134 ✭✭rf4c


    Just wanted to add my bit! I'm also an avid book buyer and use Amazon website to find the books second hand. Mostly they're as good as new at ridiculous prices, but I never buy Amazons offerings. I always go to the "Buying options" on the right side of the page.

    My go to sellers are "Better World Books" (they give a potion of sales to charity) and World of Books.

    Both are very fast and I've never had a book delayed or stopped for fees. Maybe it's to do with their attention to detail with the paperwork or something else. I don't know by hope some of this helps!



  • Registered Users, Registered Users 2 Posts: 12,460 ✭✭✭✭blade1


    An post deliver prime as well.

    Amazon pay the Irish vat on stuff that it applies to anyway.



  • Registered Users Posts: 134 ✭✭rf4c


    That's a good point about Prime.

    I'm not trying to make Mr. Bezos richer, but Prime can be useful too.

    We got Prime (the missus and me) for 7.99 a month.

    Unless your importing nuclear missiles, everything seems to sail through on Prime. and much faster.

    As well, you get the video, music and a few special offers. We don't use much of that, but we signed up

    for our weekly takeout on Deliveroo Plus, and over 25 euros we get free delivery for being Prime!



  • Advertisement
Advertisement