48.ie - Was 7.99/month - 100 GB, all calls, all texts, 10 GB EU data - [Now 10.99]

Form 48's trouble shooting guide there is no 4G in the UK or EU I spent weeks on to support trying to get 4G up North they never once mentioned this kept telling me I need a new phone to get 4G. You get wet get you pay for.

- 4G service are not available while in the EU/UK however all other service should be made available to you where roaming areements are in place.

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

I think some people had those problems in the past in this thread.

This seems to be a solution for some 48 users when having roaming problems:

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352/highlight/true#M5545

Heading too Tenerife next week. My normal 7.99 membership won’t allow me data or calls I assume? I had a look at the app but can’t see a roaming bundle? I’ve around 11€ also in my credit balance Will this just be deducted to allow me make calls?

As Tenerife is part of the EU you should be able to make/receive calls,send/receive texts and have 10Gb of data to use.Once you go over the 10Gb you'll be hammered for data usage.Stick to local wifi networks as much as possible.Make sure your phone has all the APN settings installed before leaving here.

Has anyone heard any news on when the other networks will start offering esims? I'm surprised we haven't heard more from Eir and 3 given that Vodafone launched it a few months ago now.

I signed up to Gomo when the 9.99 offer came out, while the coverage wasn't great at first however in the last year its become unusable where I live so i switched to 48 last week.

I activated a sim in January so still I'm on the €7.99 offer and coverage is better than Gomo here so far.

The nearest Three mast is 2km as the crow flies, i done a Speedtest yesterday evening in a moving car about 1km from the mast. Couldn't believe the speed from it.

I had the same problem last week, in Germany. Kept entering the required APN settings, but couldn't get it to work.

Eventually got onto customer care, they got me to do exactly the same thing again, and it worked. Not sure if they changed something on their end.

Lost data again late that night. Fiddled around the next day and got it back, lost it again the following day. Eventually realised I'd received a couple of "welcome to Germany" texts in the same rough timeframe as the data dropping. I think it was occasionally switching networks and I was losing the data each time until I went back and reset the APN settings.

But I definitely couldn't get anything no matter what I tried until I'd contacted support the first time.

ROAMING COMMENT:I was in Northern Ireland on Saturday 2nd October 2021.There was no roaming available.I had the same issue in early September in Northern Ireland.I think 48 must be under pressure to maintain the service when customers are paying e7.99 or e10.99.My phone settings are as per 48 emails to me from early this year and up to June 2021.I emailed them on Sat 2/10/21 and hope to get a reply soon.I am lucky that I do not have to rely on them for internet access.Free wifi is a last resort.

Interesting, thats 3 of us here who have all had problems with roaming. Theyre great for 7.99 a month and all but roaming is kind of important when you are abroad for accessing maps, boarding passes, etc. When I was on chat with them for over an hour I got the impression the CS agent just wanted me off the chat becasue there was nothing he could do to fix it given all the APN settings were entered.

Im heading to the UK soon and dont think I could trust 48 from my own experience and that of others. Might have to pick up a Vodafone PAYG or else a sim when I get there and just top up by a fiver

I and the gf were on a holiday in Spain, one of the days we went on a day trip where we had to get a bus and a train so the place we went to was quite far. Anyways, 48 completely stopped working for me. Tried absolutely everything to connect , couldn't. I had organised a boat trip back but the guy operated via Facebook only. Couldn't get online, couldn't get in touch and couldn't find him because I didn't have access to maps. We were left absolutely stranded, the buses and trains had stopped working and there was no taxis in the village. Had to get locals to help us in the middle of the night. An absolute nightmare caused by 48.

I got an email reply from 48 2 days after sending my complaint.It suggested I contact them when I am roaming next and they will try to help me! I replied how do I do that if I have no internet access-no data !!!! No response yet

48's Data roaming is limited to 3G only alot of countries are shutting down and reusing the 3G band for 4G now.

There is a maximum wholesale access charge per gigabyte set down by the EU.

A physical network (Three, Eir, Vodafone) has to pay the foreign network for its customers roaming usage, however it can help offset this cost because it charges foreign networks for their customers to roam in return (or because it has close working relationships, or sometimes outright ownership, of the foreign network anyway).

An MVNO doesn't have a mobile network of it's own so has no way to derive income from roaming usage to offset it's own customer usage. As a result, roaming is a significant cost to them.

While the regulations (for now - this is up for review to come into effect in mid-2022) mandate a certain portion of your usage be available for roaming, it doesn't specify or mandate technical aspects like ensuring access to 3G, 4G, 5G, etc. where available.

48 could be well within their rights - at least as the regulations stand currently - to make roaming available via GPRS/EDGE only.

What did they give you, a free months credit or more than that? Not sure if I want to get into battle with them just to get 7.99 of credit. Agree it is a shambles and they definitely know of the problem

Very strange that it suddenly began working without you changing any settings, definitely seems they did something in the background that they hadnt done before.

Comreg act as an intermediary between customer and phone company. I used them before when Vodafone left me without working internet for almost 2 months. In the end I got half price internet for the remainder of the contract which was 16 months worth so it was worth doing as it saved me just under 370 euro over the remainder of the 24 month contract. You have to complain to the phone company first though and give them a chance to resolve it, if they dont then you can escalate it to Comreg. None of which is much use when you are abroad there and then and dont have roaming, Comreg allow a company 21 days to respond when you complain to them so it is not a quick process. Id imagine as well that a phone company would only offer minimal compensation for you not being able to roam for a few days on holiday, it probably wouldnt be worth the hassle.

yeah Im similar, Im running both my phone and router off 48 sims. For 2 x 7.99 a month its a bargain for all my phone and internet usage. I was paying 45 a month to Vodafone for their mobile router and broadband so 48 is a big saving in comparison and the router I spent 110 quid on has more than paid for itself by now. Plus Im getting slightly faster speeds than I was on Vodafone.

But its just the roaming thats the worry. When I go abroad next I'll get all the possible APN settings from this thread and the one on 48s Community forum but I'll also be fully prepared to buy a local sim if I have to. Even if it costs a tenner for a few days data its still better than being left stranded.

But in your case you are travelling for work so you really need certainty. Id say it would be worth your while getting a PAYG Vodafone or Three sim before travel

If your phone can take an eSIM then you can sign up on vodafone.ie and be working away in about 20 minutes.