An Post returning packages from outside the EU-See 1st post

I wouldn’t bet on it. Mine was marked as a gift and still returned.

According to the sender, my package was rejected by Irish customs. He has refunded the order and says he can no longer post to Ireland. There is no other seller in the world I can buy from. I needed $200 worth of parts to fix an item that cost me €1000. I only bought it because I thought the parts I needed were available.

Does anyone know if there's an ombudsman we can complain to concerning this issue with An Post? Even if there's a rule that there should be a tarric code, if it is missing some provision must be made that the seller or recipient has a chance to address this situation. DAis records who I have had dealings with seem very professional but have no knowledge of a taric code. How are they supposed to know about a specific countries unclear requirements. This is clearly bad customer service for the the recipient. Surely some contact with us would be the best policy. Surely sending goods back without giving us a chance to reslove the situation, especially in the early stages of this new rule, breaks trading standard laws?

Good morning,

I am contacting you in regards to the two items that were returned to sender due to customs declaration errors.

As of the 1st of January 2021, all goods items coming into Ireland from Non-EU countries irrespective of cost are required to have electronic data sent to An Post to enable Irish Revenue to assess the goods and apply custom charges where applicable. 

Unfortunately, the senders of your goods has supplied incorrect data (No Taric Codes on either, item, this is a code used to classify the type of goods sent) and the goods cannot be declared to Irish Revenue for assessment. Your items have now been returned to sender.

It is the sender/retailers responsibilities to become familiar with these new customs processes and should fully submit these details at the time of posting, through their postal service as these details can only be amended by the origin postal service. I would advise that you contact the senders and advise of their error before they attempt to send the items again.

Items being returned are taking a little longer due to the limited availability of flights to certain regions, if this item has not been returned back to the sender in Russia, they will be required to contact their national postal service to initiate an investigation into the whereabouts of the item.

Kind Regards, 

MOD <SNIP> Don't post the names of people please.

I think we have to go to an ombudsman. Someone on another link even suggested Joe Duffy, too. But An Post won't do anything so external pressure is needed. I'm thinking. And I think we all have to weigh in on this. Thanks again Fuzzy.

Someone else on the thread mentioned it, and after that a friend emailed and I did myself although I mentioned being unable to go on air. I definitely would recommend it hopefully if they see similar email subjects they'll look into it

I think I might send ComReg an email, someone said they're useless too but I'll try anything now.

I've actually rang liveline now. They'll contact me if they need me.

Google An Post Taric codes. There is a code generator. Input the item and give it to your shipper. https://www.anpost.com/Commerce/Parcel-Solutions/International-Parcels/Find-a-TARIC-Commodity-code

I know we shouldn’t have to do this but it may help as there is no excuses then.

I also think we all need to individually report An Post to Comreg over this issue.

I don't think that garuntees it'll arrive sadly, waiting on Buyee to send a photo of the parcel so I can see what was on it

Same thing happening here, I get regular parcels from outside the EU, in the last couple of weeks some are not arriving, it looks like they are just slapping a refused sticker on and returning to sender.

One of my regular suppliers was kind enough to send me a photo of the returned item....

It doesn’t even say why? What was wrong with the package??? Fcuking shower of incompetent muppets.

My package had the documents flap ripped off too, apparently...

I think we're going to see a lot of places restrict shipment to Ireland to couriers only. I wouldn't be surprised if a lot will stop posting to Ireland altogether. It's a total embarrassment.

Nothing wrong with the package, it even had the full customs details stuck on the back contained a transparent envelope.

I see a good few sellers on Discogs no longer ship to Ireland, and the guy I bought the charger from (The one I'm currently chasing An Post over) just cut his losses and told me he wasn't shipping to Ireland until the post service gets it's act together.

I'll keep emailing and pestering An Post anyway I can. No way they can bury their head in the sand hear and put all the blame on "delays" when this is clearly and accountability and transparency issue.