An Post returning packages from outside the EU-See 1st post

Had one returned to sender with no explanation recently. It was a few presents for the kids birthday from family in the US. Both sides p1ssed off at An Post

I'm waiting 8 days now for any acknowledgement of my refund request for a similar issue above. I got the automated response from the eComm email address but nothing since.

I had to send a separate enquiry to this email address which was not related to a refund and they responded within 2 days, so something is definitely not right with regards to refunds.

I just had an order arrive with Fed Ex from Buyee and so had a friend yesterday.

Theirs had a sticker up the side with every item, taric, weights.

Mine hadn't 1 but still arrived, mine only had 1 item in it I dunno was that why. I know they're saying it's the electronic too but thought they needed to match.

Not An Post I know but assume they still follow EU rules no?

I think FedEx must handle that themselves. They gave me a list of information I should give them when the package ships - and they didn't even mention TARIC, so I assume they figure that out themselves. I enquired with Buyee and they don't seem to need TARIC codes for shipments to the EU, and apparently haven't had problems with that. Jauce seem to be able to provide a sort of workaround, involving entering the codes in the item description. I don't know if that'd pass An Post's crazy bureaucratic system...

Between the 6 packages I got from ZenMarket this year, the postage costs come to €46 or thereabouts. With FedEx, to get them all shipped in one package would have cost about half that, or possibly a bit more. So in fact, courier is a cheaper option if you get one big parcel instead of a lot of small ones. Might be the best way to do it in future.

what do they mean by 'electronic' - does this mean something has to be sent in advance? I assumed it was just standard code scanning.

My parcel from Jauce sent by EMS got sent back.

As An Post have gone totally dark, in desperation I tried contacting Customs about a particularly urgent package (one of three outstanding).

I explained that Royal Mail tracking was showing it with An Post since August 9th and 5 emails to An Post Customer Service have been simply ignored.

I asked Customs the same thing as I asked An Post - Is the parcel still there? and Does it need extra information or documentation to effect its release?

They couldn't answer directly, but it was still a very helpful reply, and by the way, I mailed them at 15.43 today and got the reply at 16.30 (they're always like this).

"In Response to your email query below, please note that a new importation procedure was introduced at the start of 2021 for non-EU importations.

 This new system requires the postal carriers to lodge electronic importation declarations on behalf of all non-EU importations. As An Post are the declarant, they are fully responsible for inputting the correct data. Based on the information entered by them into the importation system, a charge, where due, is calculated. An Post then collect the charges from their customers on behalf of Revenue.

 In the event of any missing data or unpaid charges, it is the responsibility of the declarant / An Post to contact you regarding any issues.

 Customs will only have interaction with parcels if they are selected for inspection. In these cases we contact the consignees directly, should we need further information or issue detention/seizure notices.

 I have therefore passed your query onto An Post to respond.

 Regards,"

I have stopped buying books from Ebay. Pattern of exhotbitant charges and delayed/failed deliveries. Last item cost me 26 pounds sterling for a small item. Ebay total including delivery 48 pounds. I have reverted to the physical shop. Buy the product and walk away with it. Online purchases becoming increasingly problematic imo.

Based on a package recently received (normally) from the UK,

It seems that a correctly completed Form CN22 will do the trick.

I have to say, I told the sender to make sure to complete and attached a CN22, and they did it to perfection!

If I'm wrong or missing anything, please feel free to correct this.

Mine didn't say taric exactly "The customs declaration which was provided electronically was insufficient" when I messaged them is it still worth emailing?

I think revenue have to issue clear guidelines. They are saying on one hand taric code, description, weight and value must be on ALL packages, but on a standard cn22 form it only says Taric code "if known"

The CN22 form, which is international, has to be updated and state that Taric code and country of origin must be included.

Revenue/AnPost need to give leeway for a few months for goods under €150 and maybe introduce the stricter regime in January.

But its both that are at fault and it very frustrating as its causing huge delays

An Post had better not make any future corporate lies about how concerned they are about global warming and CO2 how they are doing their part by doing xyz.

Done that, hopefully something comes out of it.

My Taobao orders have arrived, way too heavy for FedEx, I wonder if they can hold onto it. They also seem unaware of what's happening here.