DHL

handpref · 11-09-2021 1:30pm

https://www.boards.ie/discussion/comment/117284976#Comment_117284976

I ordered a couple of dash cam mounts from Thinkware.EU, however the crowd hiding behind that address are actually in the UK. That meant I got hit for ‘customs’ fees by DHL.

The goods came to total of €31.65 including postage, DHL would not give me the package till I paid them €34.82.

The driver knew it didn’t add up and gave me a number to call, got through to someone who said they would follow it up but a week later I’m still waiting.

I will never buy anything again without fully checking where it’s coming from.

When I contacted the seller I pointed out that they should not be hiding behind a .EU web address. They responded saying that the UK was still located geographically in the EU...swines.

Thanks for the info on the €14.50 and 2.5%, now I’ve something to work from.

Seth Brundle · 11-09-2021 4:08pm

https://www.boards.ie/discussion/comment/117876301#Comment_117876301

Looking at their site, they don't hide the fact that they are based in GB. Their prices are also in pounds.

So it's wrong for you to claim that they are hiding behind a .EU domain (although they are now not entitled to a .EU domain).

handpref · 11-09-2021 7:48pm

https://www.boards.ie/discussion/comment/117876893#Comment_117876893

I hear you, it was entirely my own fault, I was wrong to assume that the Thinkware EU site was operating within the EU, I thought since brexit a UK company couldn’t claim to be part of the political entity that is the European Union, however I was wrong. I will be more careful in future. The Sterling pricing should have been a red flag but the initial EU site had me blinded.

The annoyance factor was probably exacerbated by DHL charging me a ridiculous ‘customs’ fee that was more than the value of the goods and postage combined.

starlit · 16-09-2021 10:06pm

I've ordered items through Bestseller during the summer for vero moda, only and other brands from them and had no delays with delivery via dhl/an post, they either arrive from the Netherlands or Germany.

I ordered from Arnotts recently but the item I ordered is being delivered from the UK via DHL I'm assuming it be handed to anpost or it be delivered by DHL? Arnotts and Brown Thomas usually deliver via anpost?

VG31 · 16-09-2021 10:42pm

https://www.boards.ie/discussion/comment/117901628#Comment_117901628

If it's coming from the UK it will be delivered by DHL. The only packages that are delivered by An Post are Deutsche Post DHL deliveries (i.e. the German post service).

Kewreeuss · 22-10-2021 11:02pm

I would like to order something from USA and the company uses DHL. Does anyone know if it will be delivered to me by DHL in Ireland?

Reading here it seems everything goes to Germany first and is then handed over to the postal services for delivery, whereupon An Post here send it back to the original sender for reasons known only to them.

My second question is what is AddressPal for? I don’t understand what the benefit is in using an address that isn’t the address of supplier. Hmm, is it for individuals who don’t want their home address made public?

I should point out that I am not an online shopper so I don’t have all those little bits of knowledge that one acquires over years of shopping, so thank you for any help.

VG31 · 22-10-2021 11:16pm

https://www.boards.ie/discussion/comment/118060554#Comment_118060554

It will be delivered by DHL. It'll most likely be flown to DHL's hub in Leipzig and/or East Midlands and then on to Dublin or Shannon.

An Post only deliver parcels send by Deutsche Post DHL (the German equivalent of An Post, Royal Mail, PostNL etc.). The vast majority of these are sent from Germany but sometimes companies in neighbouring countries like Poland and the Netherlands send with Deutsche Post also.

All other parcels are DHL Express so will be delivered directly by DHL.

Kewreeuss · 22-10-2021 11:42pm

Thank you very much for such a concise reply. So nice!

Fwarder · 17-01-2022 4:43pm

Hi, just a quick one regarding DHL and one "stupid" charge (if anyone encountered this before):

So One major UK company sent me an item, they paid everything (well I did through their extortionate prices for us in RoI :D :D :D ), and now DHL doesn't want to deliver unless I pay 5€ for them to release the parcel. And I'm like WTF :D

Did anyone else perhaps encounter this before, and what are my options here?

When Amazon/screwfix etc. send me stuff, I have absolutely 0 worries about paying anything extra. But I guess DHL don't deliver for free here :D

whiterebel · 17-01-2022 6:34pm

See the forum charter: https://www.boards.ie/discussion/2057864037/charter-read-before-posting-update-6th-january-2021#latest . You may want to familiarise yourself with purchasing from outside the EU. Its more to do with the customer such as Amazon and Screwfix having it set up correctly with the courier.

Unless the shipper specifically told DHL that they were taking all charges, DHL would be looking for Customs Clearance charges. Go back to your shipper and ask them if they are taking all charges. If so, get them to contact DHL.

glaswegian · 28-01-2022 9:44pm

Hi, i'm waiting on a package from MPB in Germany, according to the DHL tracking they received it on the 21st of jan, the last mention of it is on the 25th still in the DHL depot, there has been no update since the 25th, just wondering if anyone else has had any issues with orders from same.

Cheers.

harr · 30-01-2022 12:04am

https://www.boards.ie/discussion/comment/118549254#Comment_118549254

I purchase from MPB a good bit and never have an issue but it does depend if the item is sent express or regular service.. regular is more like regular postage and express is 24h by courier. Anything I have received by regular service has taken between 4-5 working days . Live chat on MPB is very good and great to deal with.

sam30 · 31-01-2022 2:00pm

Hi

I would really appreciate some guidance here. I purchased a product from UK and when I didn't receive it within a few weeks I contacted supplier who said it was being held by DHL for payment of import tax. That was 15th December. I contacted DHL on a number of occasions but the department dealing with payment not available at times I rang.

They finally gave me link to pay online and I did that in January. I contacted them yesterday to ask where my delivery was. Got an email this morning to say my product has been disposed of due to non payment of tax.

Anyone know my rights on this one please?

Many thanks. Sam

zg3409 · 31-01-2022 2:02pm

Did they take the money you gave them? Did they refund the money you gave them?

Did you contact the sender to say delivery never arrived?

What was total cost of delivery and extra fees?

sam30 · 31-01-2022 6:47pm

Hi

I paid seller E15

I paid them E46 for import tax.

Thanks Sam

glaswegian · 31-01-2022 7:55pm

https://www.boards.ie/discussion/comment/118552296#Comment_118552296

Thanks harr, i received my parcel this morning, panic over👍️

Magzire · 16-02-2022 2:51pm

Ordered a rtx 3080 from uk and DHL just sent me a import duty free of €273.

Do I really need to pay this, this is just robbery.

whiterebel · 16-02-2022 7:58pm

If you are importing from outside the EU you will need to pay VAT and a customs clearance/vat outlay fee, and possibly duty. Unless the seller in the UK is paying the VAT.

Xpro · 20-09-2022 12:16pm

Dear fellow members, I need an advice or a way to contact AnPost.

I have purchased goods in Germany which were posted via DHL express service. The parcel left Germany on the 13th of Sep and arrived to Ireland on the 15th. Last Thursday.

There has been no movement on the parcel since its scan in Ireland. See screenshots

I have rung AnPost customer service on 3 occasions. Zero Zero Help. First speaker could barely speak English, second person fobbed me of( it will be scanned tonight) and 3rd person told me we are busy and your parcel is in the warehouse, you will get it in a few days!! I mean who gives such answer?? This is a priority post.

Basically im in ridiculous hurry for the item and Anpost don't give a single duck! ( Its a blood pressure monitor)

Uncle Pierre · 16-03-2023 12:44pm

Hi all,

Young lad managed to persuade herself last week that he really, really, really wanted an Air Up bottle like many of his friends have, so I ordered one online last weekend. Said delivery normally 5 to 7 working days.

Received an email (in German) on Monday morning, with a DHL tracking number. Status at that time was: "The instruction data for this shipment have been provided by the sender to DHL electronically"

However, there's been no update since. On the face of it, would appear that all that's happened is the Air Up people told DHL where to send the package, but DHL have done nothing since then as regards actually getting it here.

On the other hand, I've seen it happen before with other things (usually coming from China) that "proper" updates wouldn't start until the item actually landed in this country.

Anyone any advice here, or seen anything similar with DHL before?

Thanks.

Kimbot · 16-03-2023 12:55pm

So the company notified DHL they have a delivery to make, when DHL collect the item from them it will start updating on DHL's website. You should get it by mid next week so dont worry about it for now :)

Uncle Pierre · 24-03-2023 4:23pm

Just an update - package I mentioned above never arrived, and info with that tracking number has never been updated.

I ended up contacting both Air Up and DHL, and it was one of those cases where they directly contradicted each other - Air Up said package had been handed over, and DHL said they never received it.

Air Up accepted my word on things though, and sent a new package, which arrived today. So I suppose it's all's well that ends well, even if there was extra hassle along the way.

Note to mods - apologies if necessary for having started a new thread with this instead of directly posting into the couriers sub-forum.

Sono · 14-06-2023 6:42am

Have an item stuck in Dorsten Germany since the 9th with no update, normally quite fast so not sure what the issue is.

sunbeam · 15-08-2023 3:59pm

Does anyone have any idea about how long DHL deliveries from the UK are taking at the moment?

The last update I have for my package is: 'Wednesday 09. August 2023 19:00 Local time THE SHIPMENT HAS LEFT ORIGIN COUNTRY United Kingdom - Ryton Gateway''

There is an An Post tracking number but that's just stating that a notification about my incoming item has been received from the sender. I'm starting to wonder if I should just have used Addresspal.

Radiator3 · 01-10-2023 12:19pm

My package is in the export parcel center in dorsten Germany for 20 days, it doesn't say it has any issue but I still haven't received it? Has anyone had this problem?

freddyuk · 19-11-2023 10:03am

DHL have tried to charge me an extra euro 5.00 via the IOSS scheme where all the costs are settled upfront. Do NOT pay DHL any extra fees for delivery. I spoke to my retailer and they got the fee cancelled.

OrangeBadger · 22-11-2023 1:41am

Hi everyone

I was sent a replacement Fitbit as my mother's had stopped working, it was only 2 months old, they sent a new one but it had a crack :(

Now they want me to send this one back to them through DHL and have sent me a prepaid label, but I have to drop it into their collection point in Dublin and I couldn't be arsed doing a 6 hour round trip to drop off this package,

Do ye think I could put the package inside another package and then post that to the DHL centre in Dublin and then they would open it and through it into the pile or would they just fcuk it into the bin

Uncle Pierre · 22-11-2023 2:05pm

https://www.boards.ie/discussion/comment/121398733#Comment_121398733

I was in a similar boat with something about a year ago, where they sent me a pre-paid label but I was reluctant to make what would be a three- or four-hour round trip to Dublin for me.

DHL happened to be delivering something else to me the following day and I asked the driver for advice. He just took the parcel with him then and said he'd sort it out, and yes, the item ended up back where it was due all right.

If you can find a means of contacting a local driver or depot, wonder if they might do the same for you?

Conology · 07-03-2024 7:25pm

Hi

I returned an item recently.

The manufacturer gave me a DHL Label which I placed on the package & I handed it in to An Post.

I received a receipt which has a Long Number with Letters .

Unfortunately when I try to track the package using that number the system does not recognise it.

The DHL system says the Tracking number has only 10 Digits ( No letters).

The An Post tracking system doesn't recognise it either.

Any idea how I might track it.

Thank you

07-03-2024 7:31pm

Does it start with JJD?

I've used that to track on anpost.com and https://www.dhl.de/de/privatkunden.html

Conology · 08-03-2024 10:40am

https://www.boards.ie/discussion/comment/121862506#Comment_121862506

Yes - It does & I used it & it does show up. Thank you

DHL

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