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Virgin Media Cancellation deals

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Comments

  • #5252
    Eire Go Brach
    Registered Users, Registered Users 2 Posts: 1,380 ✭✭✭Eire Go Brach


    Moving house. Not in contract. Can I get a new deal or does my account come with me? Partner is also on account. Might just remove her. She can sign up when we move. Does the switching from one Person to another every year actually work?


  • #5253
    newincity
    Registered Users Posts: 149 ✭✭newincity


    Are they offering anything these days? I am on 65 Euro for a 350 Mbps Broadband only plan and out of contract.
    1 Gbps plan available but I called up and they simply denied to any offer,

    Is there any hope if I ask for cancellation?


  • #5254
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,315 ✭✭✭CoBo55


    newincity wrote: »
    Are they offering anything these days? I am on 65 Euro for a 350 Mbps Broadband only plan and out of contract.
    1 Gbps plan available but I called up and they simply denied to any offer,

    Is there any hope if I ask for cancellation?

    Always go for cancellation I'm on 6 months half price couldn't get them to budge from that.


  • #5255
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    newincity wrote: »
    Is there any hope if I ask for cancellation?
    This thread is called "Virgin Media Cancellation deals" for a reason.


  • #5256
    okidoki987
    Registered Users, Registered Users 2 Posts: 10,624 ✭✭✭✭okidoki987


    Eire Go Brach wrote: »
    Moving house. Not in contract. Can I get a new deal or does my account come with me? Partner is also on account. Might just remove her. She can sign up when we move. Does the switching from one Person to another every year actually work?

    Get a new "improved" contract for new house.
    Would also remove the OH off it as that will give you more room to chop and change.
    People on here have done it.


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  • #5257
    iHungry
    Registered Users, Registered Users 2 Posts: 428 ✭✭iHungry


    GBX wrote: »
    Finally gonna cancel and sign up with my wifes name. Got offer of half price for 6 months €44 then €89. Works out at €66.50 pm over 12 months that's keeping current horizon box. If I sign up with herselfs name, I can get the new box and its €62pm.

    Cool I might do this. I didn't think that was possible at the same address. Let me get this right. You are able to cancel with virgin and resigning using your wife's details as a new customer?


  • #5258
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    iHungry wrote: »
    Cool I might do this. I didn't think that was possible at the same address. Let me get this right. You are able to cancel with virgin and resigning using your wife's details as a new customer?

    I must answer this every cupla weeks here. Yes you cancel one account and re-sign in the other person's name, no issues. Equipment sent out straight away and account live then.


  • #5259
    iHungry
    Registered Users, Registered Users 2 Posts: 428 ✭✭iHungry


    ben.schlomo wrote: »
    I must answer this every cupla weeks here. Yes you cancel one account and re-sign in the other person's name, no issues. Equipment sent out straight away and account live then.

    Appreciate the reply, thank you


  • #5260
    Gerlad
    Registered Users, Registered Users 2 Posts: 198 ✭✭Gerlad


    ben.schlomo wrote: »
    I must answer this every cupla weeks here. Yes you cancel one account and re-sign in the other person's name, no issues. Equipment sent out straight away and account live then.


    Apologies for thread hijack but do you know if this is the case for Vodafone also?


  • #5261
    iHungry
    Registered Users, Registered Users 2 Posts: 428 ✭✭iHungry


    Was on to Virgin this morning. For broadband only they offered me 250mb for €30x9 & €60x3 so average is €37.50 a month. Happy enough with that!!


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  • #5262
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,315 ✭✭✭CoBo55


    iHungry wrote: »
    Was on to Virgin this morning. For broadband only they offered me 250mb for €30x9 & €60x3 so average is €37.50 a month. Happy enough with that!!

    Nice one, never got the 9 months myself.


  • #5263
    iHungry
    Registered Users, Registered Users 2 Posts: 428 ✭✭iHungry


    CoBo55 wrote: »
    Nice one, never got the 9 months myself.

    Yeah I'm quite surprised I got it. I have been paying full price for longer than I should have. Might be the reason.


  • #5264
    mad m
    Registered Users, Registered Users 2 Posts: 9,006 ✭✭✭mad m


    Got 9 at half, 3 at full. 500MB BB, TV, phone


  • #5265
    One More Toy
    Registered Users Posts: 3,813 ✭✭✭One More Toy


    Anyone know roughly how much it'd be to add a TV package to BB package? Doesn't give me any of the deals online as an existing customer so I was thinking of ringing them up


  • #5266
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,315 ✭✭✭CoBo55


    One More Toy wrote: »
    Anyone know roughly how much it'd be to add a TV package to BB package? Doesn't give me any of the deals online as an existing customer so I was thinking of ringing them up

    Had a look myself but no joy, what a new customer can get for €90 they're wanting €144+25 installation from me, they can feck off...


  • #5267
    One More Toy
    Registered Users Posts: 3,813 ✭✭✭One More Toy


    CoBo55 wrote: »
    Had a look myself but no joy, what a new customer can get for €90 they're wanting €144+25 installation from me, they can feck off...

    Yeah it's pretty ridiculous, might give them a ring see can they do something for me


  • #5268
    mean gene
    Banned (with Prison Access) Posts: 875 ✭✭✭mean gene


    probably cancel and move to sky is there much difference in the broadband between the 2


  • #5269
    Gerlad
    Registered Users, Registered Users 2 Posts: 198 ✭✭Gerlad


    mean gene wrote: »
    probably cancel and move to sky is there much difference in the broadband between the 2

    I just switched to sky broadband during the week and it’s 100%. 500mb BB + TV for €52 pm.


  • #5270
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,315 ✭✭✭CoBo55


    Got a text from them today offering me a tenner off... God that's big of them..


  • #5271
    jippo nolan
    Registered Users, Registered Users 2 Posts: 2,437 ✭✭✭jippo nolan


    CoBo55 wrote: »
    Got a text from them today offering me a tenner off... God that's big of them..

    Wooohooo!


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  • #5272
    garyskeepers
    Registered Users Posts: 371 ✭✭garyskeepers


    So I don't know if Mobile is for this forum.

    But I want to cancel my phone contract and move elsewhere. Is there any cancelation deals at the moment anyone has been offered?

    I pay 50 per month there for a phone and bill.

    VF are doing a similar deal to Virgin, but I don't like virgins attitude customer service wise.

    Any thoughts?


  • #5273
    okidoki987
    Registered Users, Registered Users 2 Posts: 10,624 ✭✭✭✭okidoki987


    Try here?
    https://www.boards.ie/vbulletin/forumdisplay.php?f=411


  • #5274
    BlondeBomb
    Registered Users Posts: 413 ✭✭BlondeBomb


    *already answered*


  • #5275
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    My parents have been contacted by VM regarding Sky Sports no longer working on the older TV box. They've been told that they will lose sky sports as a result at the end of June, if they want to keep it it'll cost more as it would be with the 360 box. Surely this is VM breaking the contract as they're removing the service or increasing the price? Anyone else been informed of this.


  • #5276
    sillysocks
    Registered Users, Registered Users 2 Posts: 2,642 ✭✭✭sillysocks


    ben.schlomo wrote: »
    My parents have been contacted by VM regarding Sky Sports no longer working on the older TV box. They've been told that they will lose sky sports as a result at the end of June, if they want to keep it it'll cost more as it would be with the 360 box. Surely this is VM breaking the contract as they're removing the service or increasing the price? Anyone else been informed of this.

    My parents also had that letter this week. I didn’t contact VM as they have a few boxes and I wasn’t sure if it was just one. But no it’s all of them. So they’ve given me a new price, which in fairness is actually a few eur cheaper than the current price but that price is actually so high. I was planning on calling shortly to try get a half price deal
    But guessing they may not give that on a 360 box. Will see!


  • #5277
    okidoki987
    Registered Users, Registered Users 2 Posts: 10,624 ✭✭✭✭okidoki987


    Wonder are those "new" contracts now with a 12 month minimum term?


  • #5278
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    I was due to be out of contract next week, was on 60 pm for 250 BB, TV 50 and phone. Rang two weeks ago and the offers they gave were poor e.g. 15 off the new higher price of 89 for 6 months etc I said just put through cancellation. Was gonna sign up under OH instead.

    They texted last Thurs and asked what could they do to keep me. I said half price for 9 months and full for three. All sorted within ten minutes. New box being delivered today.


  • #5279
    GBX
    Registered Users, Registered Users 2 Posts: 12,014 ✭✭✭✭GBX


    I've already cancelled with VM. Got a text off a rep asking was there anything they could do. Said my piece and got an automated reply as if id contacted their customer care - reply 1 for accounts, 2 tech support. Nothing since. They are brutal at times.


  • #5280
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    GBX wrote: »
    I've already cancelled with VM. Got a text off a rep asking was there anything they could do. Said my piece and got an automated reply as if id contacted their customer care - reply 1 for accounts, 2 tech support. Nothing since. They are brutal at times.

    I'd text them back on that, they'll probably have the previous text on file for you anyway id say.


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  • #5281
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    sillysocks wrote: »
    My parents also had that letter this week. I didn’t contact VM as they have a few boxes and I wasn’t sure if it was just one. But no it’s all of them. So they’ve given me a new price, which in fairness is actually a few eur cheaper than the current price but that price is actually so high. I was planning on calling shortly to try get a half price deal
    But guessing they may not give that on a 360 box. Will see!

    Ya my father got onto them but wasn't getting good deals, paying more I think or minimally less.


  • #5282
    Reg_hurley
    Registered Users Posts: 250 ✭✭Reg_hurley


    ben.schlomo wrote: »
    I was due to be out of contract next week, was on 60 pm for 250 BB, TV 50 and phone. Rang two weeks ago and the offers they gave were poor e.g. 15 off the new higher price of 89 for 6 months etc I said just put through cancellation. Was gonna sign up under OH instead.

    They texted last Thurs and asked what could they do to keep me. I said half price for 9 months and full for three. All sorted within ten minutes. New box being delivered today.
    Is that €30pm for the 250bb, tv and phone for 9 months?
    If so, that’s a great deal, fair play.


  • #5283
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    Reg_hurley wrote: »
    Is that €30pm for the 250bb, tv and phone for 9 months?
    If so, that’s a great deal, fair play.

    Christ no. Off the price increase due after 12 months was up. On 46 for 9 and 92 for 3 now as I took the 360 box too.


  • #5284
    Reg_hurley
    Registered Users Posts: 250 ✭✭Reg_hurley


    ben.schlomo wrote: »
    Christ no. Off the price increase due after 12 months was up. On 46 for 9 and 92 for 3 now as I took the 360 box too.
    Ah ok. Still a good deal.


  • #5285
    GBX
    Registered Users, Registered Users 2 Posts: 12,014 ✭✭✭✭GBX


    ben.schlomo wrote: »
    I'd text them back on that, they'll probably have the previous text on file for you anyway id say.

    Had text them back and got told to ring cancellations dept. I've already signed up in the wife's name now. So new contract at the cheaper cost. Newer box as well. Sorted for another year.


  • #5286
    Nokia6230i
    Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Nokia6230i


    Rang up today to inquire about returning equipment (2 Modems; Actavo don't care for the cables/plugs) & inquired about would I be considered a new customer since, despite my account still being on their system I was out of contract when my notice expired & lo + behold that I am; think I finished up 5th or 6th of March so two months gone.

    250 MB deal is €30 Activation Fee as standard & €45 for 12 Months before going back up to €60.

    360 is 50 for 12 & 65 after that.

    Fair sure I'll stay gone!


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  • #5287
    EarWig
    Registered Users, Registered Users 2 Posts: 568 ✭✭✭EarWig


    €40 for 12 months, 250mb........on the website, online exclusive.


  • #5288
    GBX
    Registered Users, Registered Users 2 Posts: 12,014 ✭✭✭✭GBX


    GBX wrote: »
    Had text them back and got told to ring cancellations dept. I've already signed up in the wife's name now. So new contract at the cheaper cost. Newer box as well. Sorted for another year.

    One thing for anybody changing names. I ordered a new package in the wife's name but used my bank details (done through Bonkers). They rang her and said because the name on the bank details was different to the account name, it would not be processed. I reordered using her bank details.


  • #5289
    you2008
    Registered Users Posts: 711 ✭✭✭you2008


    EarWig wrote: »
    €40 for 12 months, 250mb........on the website, online exclusive.

    move on to VD if you can


    Bundle

    500 Fibre Broadband

    €30.00 for 12 months €60.00 thereafter
    Up to 500Mbps download speeds
    Unlimited broadband downloads
    12 month contract

    Free installation (depending on geographic location)

    Free Gigabox modem and app
    For terms see here and for other charges see here


  • #5290
    Mav11
    Registered Users, Registered Users 2 Posts: 2,250 ✭✭✭Mav11


    you2008 wrote: »
    move on to VD if you can

    What's VD? No smart answers please!!


  • #5291
    One More Toy
    Registered Users Posts: 3,813 ✭✭✭One More Toy


    Mav11 wrote: »
    What's VD? No smart answers please!!

    Vodafone I assume


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  • #5292
    Mav11
    Registered Users, Registered Users 2 Posts: 2,250 ✭✭✭Mav11


    One More Toy wrote: »
    Vodafone I assume

    Maybe!


  • #5293
    One More Toy
    Registered Users Posts: 3,813 ✭✭✭One More Toy


    I can't get a phone line installed in this complex so I have to stay with virgin and they know that,

    If I cancelled at the end of the contract and signed up in the missus's name would there be any interruption of service?


  • #5294
    ben.schlomo
    Registered Users, Registered Users 2 Posts: 12,261 ✭✭✭✭ben.schlomo


    One More Toy wrote: »
    I can't get a phone line installed in this complex so I have to stay with virgin and they know that,

    If I cancelled at the end of the contract and signed up in the missus's name would there be any interruption of service?

    Not as long as you're organised doing it. Once you order you'll have it within two days usually.


  • #5295
    SteM
    Registered Users, Registered Users 2 Posts: 6,859 ✭✭✭SteM


    you2008 wrote: »
    move on to VD if you can


    Bundle

    500 Fibre Broadband

    €30.00 for 12 months €60.00 thereafter
    Up to 500Mbps download speeds
    Unlimited broadband downloads
    12 month contract

    Free installation (depending on geographic location)

    Free Gigabox modem and app
    For terms see here and for other charges see here

    This is who I moved to when VM wouldn't give me a half decent deal. Free calls to the UK added-on and they waived the €50 installation cost too. They're due to install on Thursday.


  • #5296
    charlie_says
    Registered Users, Registered Users 2 Posts: 1,666 ✭✭✭charlie_says


    iHungry wrote: »
    Was on to Virgin this morning. For broadband only they offered me 250mb for €30x9 & €60x3 so average is €37.50 a month. Happy enough with that!!

    Very nice, did you have to threaten cancelling?


  • #5297
    charlie_says
    Registered Users, Registered Users 2 Posts: 1,666 ✭✭✭charlie_says


    So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

    I feel like I can get more off though.

    Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

    Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

    Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix


  • #5298
    Nokia6230i
    Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Nokia6230i


    charlie_says wrote: »
    So they offered me €45 for 6 months and €60 for 6 after 1 year contract for the 250Mbit package, I am out of contract on 240Mbit and pay €63

    I feel like I can get more off though.

    Also I have their €25 month mobile unlimted SIM offer from years ago, I want to get the €15 offer now.

    Tbh I probably will just cancel everything and get the other half to sign up as new customer to make it easier.

    Did I hear that they have some kind of timeout on same address setting up accounts etc? I remember reading this years ago but it sounds like bollix

    Might depend on who you get in Customer Care but I finished up with Virgin on 6th of March.

    Rang back recently out of curiosity & they said I'd be considered a new customer; about 2 months on so signing up in your OHs name shouldn't be an issue.


  • #5299
    Patser
    Registered Users, Registered Users 2 Posts: 8,077 ✭✭✭Patser


    Just got an email from Virgin saying they're putting up our package price by €4 from August.

    Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

    Anyone else get an increase?


  • #5300
    CoBo55
    Registered Users, Registered Users 2 Posts: 9,315 ✭✭✭CoBo55


    Patser wrote: »
    Just got an email from Virgin saying they're putting up our package price by €4 from August.

    Interesting that that's 3 months notice, but usually that leads to a frenzy in here of cancellations and last minute discounts.

    Anyone else get an increase?

    If the increase voids your contract it leads to a frenzy otherwise you just have to suck it up.
    Siro doing great work here I hope it will be live when my contract ends, power is off next Friday to facilitate the installation.


  • #5301
    Patser
    Registered Users, Registered Users 2 Posts: 8,077 ✭✭✭Patser


    CoBo55 wrote: »
    If the increase voids your contract it leads to a frenzy otherwise you just have to suck it up.
    Siro doing great work here I hope it will be live when my contract ends, power is off next Friday to facilitate the installation.

    Yep, pretty much does, and says so 'Change to contract' is title of email, and usual thing of if you want to cancel you can but please contact loyalty 1st.

    So I'll have to start that good old dance of cancel, please stay, offer more, ok here you go


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