Fastway/Parcel Connect

Grootbaas · 18-02-2021 04:30PM

I am very unhappy with Fastway Couriers. My parcel was not delivered because they say, Once again, there weren't anybody home. Untrue! There is no way to contact them as well.
I will never use then again. Use Fastway Couriers at your own peril!
:mad:

Homelander · 18-02-2021 04:35PM

Fastway are an atrocious, pure cowboy operation. I've had nothing but negative experiences with them, the latest being just before Christmas when an €800 item went missing, but marked as "delivered and signed for by Homelander" at a time when my premises was closed.

Eventually, after days of being fobbed off, turned out they left it on the doorstep of a random business in the same estate, nothing whatsoever to do with me, that was a 5 minute walk away.

Ended up getting a full refund from the seller. How Fastway remain in business is beyond me. They must lose a massive percentage of their parcels.

I would never use any retailer using Fastway as a courier, only got caught recently because Fastway took over once item arrived into Ireland.

Odyssey 2005 · 18-02-2021 07:13PM

I have been a huge critic of FastWay in the past. I,like most here can't understand how their still in business. They make cowboys look professional.
However,I ordered goods on Tuesday night last. I was horrified when I received the confirmation that FastWay were the courier company. The items were delivered today at 11.00. I have to take my hat off to them on this occasion.

Hopefully they've turned a corner,but I very much doubt it.

VG31 · 18-02-2021 07:58PM

I don't get deliveries from Fastway very often but I've haven't had any real issues in the last year. Sometimes parcels take 2 or 3 days to be delivered but An Post took even longer at times last year. It probably does depend a lot on the area and drivers.

Banbh · 19-02-2021 12:59PM

At least with An Post someone is responsible. I've had parcels passed back and forth between two Fastway depots where there seems to be a dispute between them as to who is responsible. One package was eventually returned to sender as it was 'undeliverable' and the other is still in the twilight zone.
There is no communication possible with Fastway and their package tracking just publishes a standard 'having difficulty' notice.
Has anyone been able to make a complaint through ComReg? I've looked at it but it is a bureaucratic nightmare.

ED E · 25-02-2021 03:39AM

Banbh wrote: »

Has anyone been able to make a complaint through ComReg? I've looked at it but it is a bureaucratic nightmare.

Comreg only regulate mail, not goods carriage.

Banbh · 25-02-2021 08:34AM

It seems that parcels are 'post' and Fastway is not abiding by their licence conditions. I think a question in the Dáil or a journalist interested in a story might short-circuit the impossible conditions that Comreg requires for a complaint.
I'm working on both but the higher you go in Irish society, the tighter it gets.

"In accordance with the Commission for Communications Regulation (ComReg) Fastway Couriers Ireland and its employees and franchisees abide by, and adhere to, the procedures outlined in this document as a Registered Postal Provider under section 38 of the Communications Regulation (Postal Services) Act (2011), relating to the obligations imposed on such providers by Section 43 of the 2011 Act."

Timfy · 25-02-2021 08:51AM

I'm just throwing this in for balance...

Out here in West Connemara, we have an exceptional Fastway service. The driver (not a local man) has made it his business to learn everyone's name and always takes phone numbers to advise of any hold ups.
The driver asks if you have a preferred spot if you're not at home (Shed, neighbour etc) and always lets you know where it's been dropped.

He has on occasion spotted my car outside a local pub or shop and dropped in with a delivery.

He leaves the depot some distance away at 7am and is often still out on the road in the late evening. He said that Covid has easily tripled his workload.

So, just a little yay for "Paul O'Connell" (not his real name!) and the service he offers out here in the Wesht!

I have no affiliation with Fastway or any of its staff.

Banbh · 25-02-2021 09:08AM

This is the way it should be Timfy and probably all drivers are equally courteous and helpful. I know the ones that have succeeded in delivering here (also in the West) have been obliging.
The problem seems to be that Fastway is 'organised' along county or regional lines and a parcel dispatched in one of their regions is passed along. A bit like the Pony Express of the Wild West, only slower. So, if you live on the edge of a district or on the county border, your parcel may go astray. I have messages from Fastway where my parcel was passed back and forth between districts several times before ending up with an 'unable to deliver' message and a final 'returned to sender' message.
The fault doesn't lie with the drivers, who are non-union and similar to pizza delivery cyclists but with the admin that cannot ensure that a parcel is sent to the correct local driver and any glitches sorted out straight away.

TimTom · 11-03-2021 09:26PM

Got this today from LittleWoods

Dear xxxx,
We want to make you aware that our delivery partner, Fastway Couriers, has recently been subject to a data breach in which customer delivery information was accessed.

During the incident, which affected several companies that use Fastway Couriers, your name, postal address, email address and telephone number were accessed. No other information, such as your date of birth or payment details, was accessed. Fastway Couriers has assured us that it has secured its systems to help prevent this issue from arising again.

The information accessed is not enough on its own to fraudulently access your Littlewoods Ireland account. However, our recommendation is for customers to always maintain strong and unique passwords across all of your online accounts, including your Littlewoods Ireland account, and remain vigilant for any unusual email activity.

Ensuring the safety of your data is of utmost priority to us. If you would like further information, please call 01 805 3446 (8am to 6pm, Mon-Fri and 8am to 4pm, Sat) and our dedicated team will support you in the steps you can take.

We have reported this incident to the Data Protection Commission (Ref: BN: 21-3-141).

The Littlewoods Ireland Team

TimTom · 11-03-2021 09:28PM

affects 446,14 individuals.
Bet if they had been fined $1000 per individual this would never have happened in the first place!

Fastway Couriers apologises after customer data from over 440,000 parcel deliveries hacked
https://www.thejournal.ie/fastway-data-breach-customer-details-5378528-Mar2021/

negligence , pure and simple.

"It is understood that the breach occurred on February 24 while the company was carrying out maintenance on a database server.
It is believed that while this was taking place some data became vulnerable and it was accessed by hackers."

Blame the evil hackers

TimTom · 11-03-2021 10:07PM

I suggest that affected individuals should register a complaint with the Data Commission https://forms.dataprotection.ie/contact

The email I received does not satisfy their obligations specifically A, C and D below

A notification of a personal data breach by a controller to the DPC (which can be done through the breach notification form on the DPC’s website) must at least:
a) describe the nature of the personal data breach, including, where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

b) communicate the name and contactdetailsofthedataprotectionofficer(DPO)or other contact point where more information can be obtained;

c) describe the likely consequences of the personal data breach; and

d) describe the measures taken or proposed to be taken byt he controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

The more complaints, the more likely action will be taken as opposed to inaction.

El fenomeno 2020 R999999 · 11-03-2021 10:10PM

So received same from littlewods today.

TheDriver · 12-03-2021 12:18AM

I got one re a recent Smyths order but my records show DPD delivered them. I'm at a loss at to when this data relates to and how long they keep data on their system?

Darc19 · 12-03-2021 12:23AM

So the information that is normally contained in a phone book was accessed?
Along with an email address.

And?

Didn't see the same uproar when TK Maxx had a data breach and all credit card information was accessed, same with Clarks shoes

Anyone who got this file has already dumped it as it has zero value

Creeping Death · 12-03-2021 12:24AM

TheDriver wrote: »

I got one re a recent Smyths order but my records show DPD delivered them. I'm at a loss at to when this data relates to and how long they keep data on their system?

I just got that Smyths related email also.
In the journal article that's linked earlier in this thread, it says:

"The data compromised relates to Fastway deliveries, in-flight or undelivered parcels over a period of approximately 30 days from mid-January onwards

TheDriver · 12-03-2021 12:33AM

Creeping Death wrote: »

I just got that Smyths related email also.
In the journal article that's linked earlier in this thread, it says:

"The data compromised relates to Fastway deliveries, in-flight or undelivered parcels over a period of approximately 30 days from mid-January onwards

That makes sense, seems Smyths used Fastway in January.

The J Stands for Jay · 12-03-2021 12:43AM

Just got an email from this shower to say they've been hacked and the hackers now have my name, address, email and phone number. Great work all round.

Was it actually a hacker, or someone trying any way at all to contact them about a delivery?

TheDriver · 12-03-2021 12:45AM

TimTom wrote: »

I suggest that affected individuals should register a complaint with the Data Commission https://forms.dataprotection.ie/contact

The email I received does not satisfy their obligations specifically A, C and D below

A notification of a personal data breach by a controller to the DPC (which can be done through the breach notification form on the DPC’s website) must at least:
a) describe the nature of the personal data breach, including, where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

b) communicate the name and contactdetailsofthedataprotectionofficer(DPO)or other contact point where more information can be obtained;

c) describe the likely consequences of the personal data breach; and

d) describe the measures taken or proposed to be taken byt he controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

The more complaints, the more likely action will be taken as opposed to inaction.

Very easy form, thanks. Submitted.
My email from fastway lacks any reassurance that my data is now safe (although I'm sure it is) but whoever is writing their emails for this needs to be more careful for their compliance.
Also sending things like this late at night is ill advised.

12-03-2021 12:47AM

TimTom wrote: »

I suggest that affected individuals should register a complaint with the Data Commission https://forms.dataprotection.ie/contact

The email I received does not satisfy their obligations specifically A, C and D below

A notification of a personal data breach by a controller to the DPC (which can be done through the breach notification form on the DPC’s website) must at least:
a) describe the nature of the personal data breach, including, where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned;

b) communicate the name and contactdetailsofthedataprotectionofficer(DPO)or other contact point where more information can be obtained;

c) describe the likely consequences of the personal data breach; and

d) describe the measures taken or proposed to be taken byt he controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects.

The more complaints, the more likely action will be taken as opposed to inaction.

Unless you are the data protection commissioner, they don't have to. It's on the first line of your comment "A notification of a personal data breach by a controller to the DPC"

12-03-2021 12:49AM

They were hacked, they reported it and they told us. It happens and they responded.

Rushing to inundate the dpc with complaints will achieve what exactly?

L1011 · 12-03-2021 12:51AM

Darc19 wrote: »

Didn't see the same uproar when TK Maxx had a data breach and all credit card information was accessed, same with Clarks shoes

Anyone who got this file has already dumped it as it has zero value

The TKMaxx one affected US data.

Right now, having name + address + mobile number of people who are using a courier firm is a gold mine for people sending fake "due to Brexit you need to pay customs at this website" scam texts. This will be used, and people will fall for it as the messages will be far more custom than before. "Mary Murphy, we have a package for delivery to you at 123 Scam Street".

Phone books haven't had mobile numbers since about 1993.

The J Stands for Jay · 12-03-2021 01:01AM

I noticed the email from fastway at half an hour ago. In the last 5 minutes I've had two emails from Facebook asking of I've been trying to log in from a new device. Wonder of there's any connection?

dubrov · 12-03-2021 01:20AM

McGaggs wrote:

I noticed the email from fastway at half an hour ago. In the last 5 minutes I've had two emails from Facebook asking of I've been trying to log in from a new device. Wonder of there's any connection?

Did you setup a fastway account using the same password?

I'd change your Facebook password now anyway

Masala · 12-03-2021 01:29AM

I got the email from Wiggle advising of same.

All Fastway would have on me would be Name Address email and mobile contact.

No2 that some hacker has that 4 pieces of info..... what can I expect to happen next from the hacker... ?? Sell my mobile contact to Who??? Use my email to do what??

thewolfisloose · 12-03-2021 01:59AM

Data breaches are common enough. There are online platforms you can run your email address through to see if they've been involved in a data breach such as ArkOwl.

The J Stands for Jay · 12-03-2021 09:33AM

dubrov wrote: »

Did you setup a fastway account using the same password?

I'd change your Facebook password now anyway

Nobody has an account with fastway, no passwords were released. The worry here is that addresses and phone numbers are now associated with names and emails, and that could allow someone to convince Amazon for example to allow a password reset and take over the account with stored card details in it.

The Facebook notification is clearly someone who doesn't have the password, but is trying to get in. Could this attack be using an old password from an old back that's associated with an email address, if a phone number and address are used as security questions....

The J Stands for Jay · 12-03-2021 09:35AM

Masala wrote: »

I got the email from Wiggle advising of same.

All Fastway would have on me would be Name Address email and mobile contact.

No2 that some hacker has that 4 pieces of info..... what can I expect to happen next from the hacker... ?? Sell my mobile contact to Who??? Use my email to do what??

The email address can be linked to a previous hack. They would now have your name, email, address and phone number. Of they can find your dob, you're in trouble. Time to make sure there's no public posts anywhere that reveal your age and birthday.

SeeMoreBut · 12-03-2021 11:28AM

Does this come under gdpr infringement?

So a fine a maximum fine of €20 million (about £18 million) or 4% of annual global turnover – whichever is greater – for infringements.

fryup · 12-03-2021 06:29PM

is it only littlewoods customers affected?

Fastway/Parcel Connect

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