Fastway/Parcel Connect

Jim_Hodge

Del2005 wrote: »

People aren't paying enough to get the package delivered to their door. If you pay €10 for delivery the driver might only get €1/€2 for it and many people don't pay for shipping at all. It's not worth their while to drive 10 minutes to a persons home for a few Euro and then drive to the next drop off. If the drops are 20 minutes apart the driver might be getting <€10 an hour before they have to pay for diesel/tax/insurance/maintenance, how do they make a wage from that?

Tough. I buy from the retailer, who contracts the courier, I pay for delivery to my home not a shop miles away that I never use. If the couriers can't make it pay then pass the proper costs on to the seller and let them deal with the realities of the marketplace.

Saudades

https://www.rte.ie/news/business/2020/1015/1171679-fastway-couriers-recruiting-600-seasonal-workers/

ED E

This shower are expanding. Stop giving them your custom folks.

stockshares

ED E wrote: »

This shower are expanding. Stop giving them your custom folks.

I can't believe that Amazon and Argos use them. I guess profit is everything.

rob316

Cost is everything, no one comes close to the prices fastway are offering. The drivers are getting the shortest straw though, its a ****ing horrible number. Working for DPD or GLS is bad enough but Fastway is a pyramaid scheme

stockshares

rob316 wrote: »

Cost is everything, no one comes close to the prices fastway are offering. The drivers are getting the shortest straw though, its a ****ing horrible number. Working for DPD or GLS is bad enough but Fastway is a pyramaid scheme

Do you think Drivers will move to Amazon?

Amazon and Argos save on cost so more profit. They have to know that Fastway have a bad rep and have bad work practices but they choose them regardless.

This doesn't reflect well on them.

E mac

I ordered an item from uk, fastway tracking says they have my item since last Monday (12th). Says I'll have it 1-2 days. Nothing since though two updates stating ""We're trying to deliver this parcel but we have encountered an operational delay."" Anyone know what this means?

Odyssey 2005

Del2005 wrote: »

People aren't paying enough to get the package delivered to their door. If you pay €10 for delivery the driver might only get €1/€2 for it and many people don't pay for shipping at all. It's not worth their while to drive 10 minutes to a persons home for a few Euro and then drive to the next drop off. If the drops are 20 minutes apart the driver might be getting <€10 an hour before they have to pay for diesel/tax/insurance/maintenance, how do they make a wage from that?

This is the stupidest post I've read in a long time.

Jim_Hodge

E mac wrote: »

I ordered an item from uk, fastway tracking says they have my item since last Monday (12th). Says I'll have it 1-2 days. Nothing since though two updates stating ""We're trying to deliver this parcel but we have encountered an operational delay."" Anyone know what this means?

Any time we got that it was just that it didn't suit them to come all the way out to us until they had a few other deliveries for the area.

E mac

Jim_Hodge wrote: »

Any time we got that it was just that it didn't suit them to come all the way out to us until they had a few other deliveries for the area.

I'm out in the countryside so that's completely plausible. 😕

SwissToni

Odyssey 2005 wrote: »

This is the stupidest post I've read in a long time.

Why? Dell2005 just perfectly set out why the service is bad, he was not justifying or excusing it.

Until customers are prepared to pay realistic delivery costs and not buy from the lowest priced website don’t expect a five star delivery service because the website company isn’t paying for one.

Jim_Hodge

SwissToni wrote: »

Why? Dell2005 just perfectly set out why the service is bad, he was not justifying or excusing it.

Until customers are prepared to pay realistic delivery costs and not buy from the lowest priced website don’t expect a five star delivery service because the website company isn’t paying for one.

The couriers have tendered the prices and then can't deliver the goods (literally). The couriers ultimately are the cause of the low delivery charge and then bemoan it.

bassy

fastway,more like leave it any where gouriers......................

LuasSimon

All part of the race to the bottom .... pay as little as possible online .... delivery drivers working for minimum wage .... leads to ****e service ....

Darc19

Del2005 wrote: »

People aren't paying enough to get the package delivered to their door. If you pay €10 for delivery the driver might only get €1/€2 for it and many people don't pay for shipping at all. It's not worth their while to drive 10 minutes to a persons home for a few Euro and then drive to the next drop off. If the drops are 20 minutes apart the driver might be getting <€10 an hour before they have to pay for diesel/tax/insurance/maintenance, how do they make a wage from that?

Delivery within Ireland for anyone doing decent volume is less than €4
Large volumes and it's under 3.50


The drivers make very little on delivery, but many will do 20-25 in an hour. Still very low, but where there is better money is in parcel collection.

You could be collecting 50 parcels from an account and each will be worth xx and that makes up the for the lower delivery fee

Nigzcurran

I work for a logistics company that charge a pretty expensive delivery charge so we don’t get any business to homes from people who ordered online and got “free delivery”. We are not allowed to even leave it with your family who live next door without permission so to be honest you pay for what you get

whiterebel

I had my own courier van years ago. I was approached by a large courier firm who offered me the rate I was charging to customers less 30%, for them. I was to give them over my business and get it back to work it at 30% less. The "sweetener" was that I would get extra business from them at their rates. I didn't go for it, but plenty did to get the big increases in their work. Back then we did 8am-6pm business hours, home deliveries were very few and far between.

Fastway were looking originally for €16K per owner, offers of great rates and loads of work. Great initially until you were in too deep, then you had to do 80-100 deliveries per day just to keep afloat. Then the race to the bottom where they are near giving away the delivery rates. The main companies will still get a wedge on every delivery as well, and they don't even have to provide CS. if you had decent money you could put 2 drivers on a van, start at 7am, finish at 2 or 3 and then until 9pm. You could do home and business deliveries properly then. Drivers coming up to Christmas are doing 12-14 hour days and you can see that they are dangerously tired. Easy to say change jobs until you need to rely on it to keep your van on the road and a roof over your head.

Redriddick

Fastway are brutal, I sent a parcel on the 10th, no tracking info until I contacted them through their rubbish system. Tracking updated and then nothing, contacted again no reply. Today tracking shows as delivered 8 days later, contacted recipient and he did not get it. Contacted them again through their rubbish system, no reply again.
No phone numbers, no direct email absolute joke of a company.
I understand courier are under pressure but a simple reply to say we are swamped and apologies would have done.

Spon Farmer

I’ve never had a good experience with Fastway And I know many here are the same.

Is it safe to assume that they even worse at the moment and blaming Covid for longer delays?

whiterebel

Last Fastway delivery I had 2 weeks ago was right on time. Driver said he had worked 17 days straight at that stage, and didn't know when he'd get a day off.

Skeffing

I am trying to return a large parcel to Amazon in the UK. I was using the One-off send option on Fastway's website. Its looking for the name and surname of the person I am sending it to. Does anyone know if I can use Amazon as the name or do they need an actual contact person there?

theunforgiven

I've had a parcel at the Dublin/Central depot since 1st Dec. No other scans. Contacted Fastway through their website, they confirmed that due to a huge backlog/workload that it hasn't been delivered to the regional depot.
Surely a parcel can't be stuck for almost 9 days without moving?

I'm inclined to contact the seller (UK) and tell them I want a refund or raise a dispute with PayPal as I'm starting to think this has been lost or is there actually that big a backlog??

ibarelycare

theunforgiven wrote: »

I've had a parcel at the Dublin/Central depot since 1st Dec. No other scans. Contacted Fastway through their website, they confirmed that due to a huge backlog/workload that it hasn't been delivered to the regional depot.
Surely a parcel can't be stuck for almost 9 days without moving?

I'm inclined to contact the seller (UK) and tell them I want a refund or raise a dispute with PayPal as I'm starting to think this has been lost or is there actually that big a backlog??

I bought something from Zara and it’s been with the Irish courier since 1 December according to their tracking. Zara don’t say who they ship with in Ireland and the tracking is only through their site so I’m willing to bet it’s also Fastway and that I’m in the same situation as you.

andrewfaulk

ibarelycare wrote: »

I bought something from Zara and it’s been with the Irish courier since 1 December according to their tracking. Zara don’t say who they ship with in Ireland and the tracking is only through their site so I’m willing to bet it’s also Fastway and that I’m in the same situation as you.

Have an order from a UK retailer also that shipped with Hermes.. They didn't actually give me a dispatch date or a Hermes tracking no so I can't be sure, but would expect it shipped from the retailers warehouse around 1st Dec also..

Got an email from Trakpak(guessing this is Hermes), saying it is in Dublin since 09/12 and has a link to Fastway's tracking.. Fun thing is Fastway says it should be delivered in 1-2 working days depending on the service paid for.. Will be interesting to see how wide of the mark this will be.. Fully expecting it to show up in the reception of my office block some time in the new year at this stage

whiterebel

Mod - According to others on here: Hermes Thread its An Post. If someone can confirm that I'll move the posts from here to that thread.

andrewfaulk

whiterebel wrote: »

Mod - According to others on here: Hermes Thread its An Post. If someone can confirm that I'll move the posts from here to that thread.

Mine is Hermes: Fastway

Won't let me attach the screen grab, still too new on here

TBH, I would think Hermes are handing over to whoever will commit to delivering a few parcels, so there is no right answer/guarantee of who will deliver

theunforgiven

ibarelycare wrote: »

I bought something from Zara and it’s been with the Irish courier since 1 December according to their tracking. Zara don’t say who they ship with in Ireland and the tracking is only through their site so I’m willing to bet it’s also Fastway and that I’m in the same situation as you.

Just an update..I contacted the retailer and they have written off my order. I had to fill in a form confirming non receipt and they have agreed to send out my order again.
Read into that what you will...

Odyssey 2005

theunforgiven wrote: »

Just an update..I contacted the retailer and they have written off my order. I had to fill in a form confirming non receipt and they have agreed to send out my order again.
Read into that what you will...

A result for someone .
Edit : Im not referring to you theunforgiven !

Cork Lass

I was expecting my new Revolut card to arrive on Thursday. According to the Fastway tracking it was delivered at 16.04 on Thursday afternoon. Three of us at home all afternoon and definitely no delivery. We have cctv so I checked and definitely no delivery. I’ve emailed them as they do not have a phone number to ring them and the response I received on Friday afternoon was that they would look into it. I can’t understand why it is flagged as delivered when clearly it has not been. Curious to see what they come back with on Monday.

E mac

Cork Lass wrote: »

I was expecting my new Revolut card to arrive on Thursday. According to the Fastway tracking it was delivered at 16.04 on Thursday afternoon. Three of us at home all afternoon and definitely no delivery. We have cctv so I checked and definitely no delivery. I’ve emailed them as they do not have a phone number to ring them and the response I received on Friday afternoon was that they would look into it. I can’t understand why it is flagged as delivered when clearly it has not been. Curious to see what they come back with on Monday.

last week my package from fastway was listed as delivered and signed for ..neither of which was true I checked around the house finally found package in neighbours lawn behind boundary wall. Thankfully the bag the package came in was white and waterproof. So that's kinda my long way of saying check your neighbours lawns....