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AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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    #3962
    wozniattack
    Registered Users Posts: 65 ✭✭wozniattack


    Some movement! My package that's been in heathrow for ages just appeared in Dublin, and finished sorting.


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    #3963
    podgeandrodge
    Registered Users Posts: 5,759 ✭✭✭podgeandrodge


    wozniattack wrote: »
    Some movement! My package that's been in heathrow for ages just appeared in Dublin, and finished sorting.

    Good news! I wonder at what point you hear whether customs charges apply?


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    #3964
    firstprime
    Registered Users Posts: 80 ✭✭firstprime


    I'm seeing some movement too. Currently all of my parcels that were recieved by AddressPal before the 17th are showing as sorted at Dublin Parcel Hub, and the later orders still showing Heathrow. Looks like they're making their way through them by date recieved.

    I just received a preliminary delivery notification email for one of the orders them too. Definitely good news.

    I wonder how the backlog will effect delivery timeframes. Before this I was recieving deliveries consistently the next day after they were sorted.


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    #3965
    wozniattack
    Registered Users Posts: 65 ✭✭wozniattack


    podgeandrodge wrote: »
    Good news! I wonder at what point you hear whether customs charges apply?


    It's before they send it to Dublin.

    So you'll get an email either saying the normal €6.50 charge, or one asking to pay a fee.
    Once that's done, it goes to Heathrow, and then Dublin > Sorting Office.


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    #3966
    muinteoir09
    Registered Users Posts: 118 ✭✭muinteoir09


    firstprime wrote: »
    I'm seeing some movement too. Currently all of my parcels that were recieved by AddressPal before the 17th are showing as sorted at Dublin Parcel Hub, and the later orders still showing Heathrow. Looks like they're making their way through them by date recieved.

    I just received a preliminary delivery notification email for one of the orders them too. Definitely good news.

    I wonder how the backlog will effect delivery timeframes. Before this I was recieving deliveries consistently the next day after they were sorted.
    Hopefully not too long before I hear something...


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    #3967
    muinteoir09
    Registered Users Posts: 118 ✭✭muinteoir09


    wozniattack wrote: »
    It's before they send it to Dublin.

    So you'll get an email either saying the normal €6.50 charge, or one asking to pay a fee.
    Once that's done, it goes to Heathrow, and then Dublin > Sorting Office.
    Any idea about US ones?


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    #3968
    wozniattack
    Registered Users Posts: 65 ✭✭wozniattack


    muinteoir09 wrote: »
    Any idea about US ones?


    No clue, last item I ordered hasn't even arrived to AddressPal in the US yet.


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    #3969
    podgeandrodge
    Registered Users Posts: 5,759 ✭✭✭podgeandrodge


    wozniattack wrote: »
    It's before they send it to Dublin.

    So you'll get an email either saying the normal €6.50 charge, or one asking to pay a fee.
    Once that's done, it goes to Heathrow, and then Dublin > Sorting Office.

    So customs charges are decided over in the UK?

    I was charged €6.50 on my revolut back on 18th February, so wondering if that is definitely it and no more surprises!


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    #3970
    firstprime
    Registered Users Posts: 80 ✭✭firstprime


    podgeandrodge wrote: »
    So customs charges are decided over in the UK?

    I was charged €6.50 on my revolut back on 18th February, so wondering if that is definitely it and no more surprises!

    In my experience they will charge you for the AddressPal delivery fee immediately when they receive and scan the parcel, then they review it and contact you for the customs charges a few days later.

    For both UK and US orders they send out the customs charges while the tracking shows that the item is still in the origin country, but based on the timeframes in which these updates happen I've always suspected that this may just be a quirk of the system and that the items are already in Ireland at that point.


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    #3971
    Shellie
    Registered Users Posts: 20 ✭Shellie


    I have 3 in Addresspal limbo at the moment - 2 UK and 1 US. The earliest one that was in Heathrow on Feb 17 is in Dub now, but the other two haven't moved.
    Also, the customs forms on all 3 of them list dif prices than I paid, both higher and lower, I have no idea where they're getting the values from. I got a customs charge notification on the UK one yesterday but it should be exempt from VAT (children's books). I rang Addresspal and they were helpful and gave me an email address and the info to send to have it reassessed for VAT. I sent that off this morn and this evening I got an automated notification from An Post saying the item will be delivered in 3 days. I have no idea what's going on, it's so unpredictable. I've no problem paying the VAT as long as it's correct, so we'll see if it arrives ¯\_(ツ)_/¯


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    #3972
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,838 Mod ✭✭✭✭whiterebel


    podgeandrodge wrote: »
    So customs charges are decided over in the UK?

    I was charged €6.50 on my revolut back on 18th February, so wondering if that is definitely it and no more surprises!

    Should be done in Ireland. You can only use exchange rates on the date it arrives into the state. What seems to happen is that they don’t update after leaving Heathrow, so it looks like it is still in the UK.


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    #3973
    podgeandrodge
    Registered Users Posts: 5,759 ✭✭✭podgeandrodge


    whiterebel wrote: »
    Should be done in Ireland. You can only use exchange rates on the date it arrives into the state. What seems to happen is that they don’t update after leaving Heathrow, so it looks like it is still in the UK.

    Yeah that's what I figured. And Address Pal told me earlier today that all the items are definitely in Ireland, and have been for a long time.

    But wozniattack mentioned the customs charges being levied before they got to Dublin, which confused me.


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    #3974
    SCOOP 64
    Registered Users Posts: 5,212 ✭✭✭SCOOP 64


    My son is buying a second jacket from UK post by Address Pal, not sure how this works VAT/CUSTOMS on top of the €50 jacket?


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    #3975
    blade1
    Registered Users Posts: 12,124 ✭✭✭✭blade1


    SCOOP 64 wrote: »
    My son is buying a second jacket from UK post by Address Pal, not sure how this works VAT/CUSTOMS on top of the €50 jacket?

    Same as a new jacket.


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    #3976
    Sneftel
    Registered Users Posts: 14 ✭Sneftel


    Had a 3D-printed keyboard case and some keyswitches, worth about $150 overall, delivered to the US hub Monday morning. I made sure the shipper included an invoice on the outside of the package.

    It got checked in Thursday night (3-4 days between delivery and checkin, not great but not awful). On the customs slip, it's listed as "appliance", with a value of $30. The tariff classification they put down is the one for..... toothpaste.

    I know that all that is just because Polar Express don't give an eff about customs valuation, but I do kind of want to mysteriously receive a box of toothpaste appliance. :D


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    #3977
    aare
    Registered Users Posts: 1,579 ✭✭✭aare


    I may have a bit of advice to offer.

    If your items are lost after challenging a VAT assessment with eCommChargeQuery@anpost.ie try repeating the original query with the Customs Reference Number (like 21IEDUBxxxxxxxxxRx) in the subject line. They SEEM to log and acknowledge that as a follow up query, which, in an environment where so many things seem to be falling into a black hole in space, never to emerge, can only be a good thing.


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    #3978
    podgeandrodge
    Registered Users Posts: 5,759 ✭✭✭podgeandrodge


    My parcel, in "Heathrow" since 18th February, has not yet moved. A few on here got updates for stuff up to 17th? Any other updates?

    My tracking number begins with LE0083.....


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    #3979
    Rewired
    Registered Users Posts: 79 ✭✭Rewired


    Had an item delivered today, that was stuck in Heathrow from the 17th for a week or so.

    Edit: 00827...


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    #3980
    wozniattack
    Registered Users Posts: 65 ✭✭wozniattack


    Rewired wrote: »
    Had an item delivered today, that was stuck in Heathrow from the 17th for a week or so.

    Edit: 00827...


    Just had the same! Happy days


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    #3981
    georgewickstaff
    Registered Users Posts: 360 ✭✭georgewickstaff


    Anyone else not having stuff checked in / marked as delivered to depot in last 2 weeks? Some of my parcels gone AWOL.

    Shambolic.


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    #3982
    muinteoir09
    Registered Users Posts: 118 ✭✭muinteoir09


    podgeandrodge wrote: »
    My parcel, in "Heathrow" since 18th February, has not yet moved. A few on here got updates for stuff up to 17th? Any other updates?

    My tracking number begins with LE0083.....
    Mine is from 15th (US not UK). Number starts LE0082. NOTHING so far.


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    #3983
    yrreg0850
    Registered Users Posts: 531 ✭✭✭yrreg0850


    muinteoir09 wrote: »
    Mine is from 15th (US not UK). Number starts LE0082. NOTHING so far.

    I am stuck since 18th also LE0083***


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    #3984
    harr
    Registered Users Posts: 4,478 ✭✭✭harr


    Got mine today , tracking still says Heathrow and has done so for the last few days after having no tracking available for a number of weeks.


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    #3985
    aaronm13
    Registered Users Posts: 1,146 ✭✭✭aaronm13


    Parcel arrived today so 15 days in total from leaving NJ to my door. Customs value was under by half so happy with that too.


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    #3986
    podgeandrodge
    Registered Users Posts: 5,759 ✭✭✭podgeandrodge


    If I didn't get delivery today, does Address Pal stuff ever arrive on Saturday, or will it be Monday at this stage does anyone know?


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    #3987
    scudzilla
    Registered Users Posts: 11,911 ✭✭✭✭scudzilla


    Ordered a vinyl record from US, Cost was $28, about 23euro

    Just had a text through asking for 10.15 customs charges

    6.65 vat and 3.50 anpost fee


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    #3988
    bassy
    Registered Users Posts: 6,543 ✭✭✭bassy


    scudzilla wrote: »
    Ordered a vinyl record from US, Cost was $28, about 23euro

    Just had a text through asking for 10.15 customs charges

    6.65 vat and 3.50 anpost fee

    an post is it not 6.50


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    #3989
    scudzilla
    Registered Users Posts: 11,911 ✭✭✭✭scudzilla


    bassy wrote: »
    an post is it not 6.50

    Nope, just double checked, 6.65 VAT and 3.50 fee

    Is there any way of appealing it, they valued it at 31.69 when it was only 23


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    #3990
    bassy
    Registered Users Posts: 6,543 ✭✭✭bassy


    scudzilla wrote: »
    Nope, just double checked, 6.65 VAT and 3.50 fee

    Is there any way of appealing it, they valued it at 31.69 when it was only 23

    ridiculous carry on by them,it has put me off big time since the whole brexit.


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    #3991
    muinteoir09
    Registered Users Posts: 118 ✭✭muinteoir09


    scudzilla wrote: »
    Nope, just double checked, 6.65 VAT and 3.50 fee

    Is there any way of appealing it, they valued it at 31.69 when it was only 23


    I know it's the principle of valuing the item incorrectly, but given that the difference will only be €1.80 or so, I'd be inclined to just pay and get it in hand asap.

    bassy wrote: »
    an post is it not 6.50


    The charge is €3.50 for US AddressPal.

    podgeandrodge wrote: »
    My parcel, in "Heathrow" since 18th February, has not yet moved. A few on here got updates for stuff up to 17th? Any other updates?
    My tracking number begins with LE0083.....
    yrreg0850 wrote: »
    I am stuck since 18th also LE0083***


    I got the Customs email for my Feb 15th US order tonight (@ 9.30pm!) So you might see movement soon.


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