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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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    #2672
    dubrov
    Registered Users Posts: 3,549 ✭✭✭dubrov


    Quackster wrote: »
    I'd imagine France would be the most likely option as transporting the parcels back by ferry would provide for the most economical service.

    They might be waiting to see how things work out with the GB landbridge over the next few weeks/months as that would be the fastest & most reliable routing.

    Germany would be slightly more expensive but bigger economy so more deals. Also Amazon DE has a decent English version


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    #2673
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Gadgetman496 wrote: »
    Well then, I'd imagine their system is doing it automatically. Hardly a random error by one of their operators. They would want to sort that ASAP.


    2 more double charges to receive item from another parcel motel user but now no reply about refund since brexit, desperate for the extra money or swamped in queries???


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    #2674
    Cole
    Registered Users Posts: 1,491 ✭✭✭Cole


    gman2k wrote: »
    Staff at my local depot were helpful in tracking it down, but Parcel Motel custy service seems to be gone. Not answering on Twitter for a week now and phone lines are closed

    It was always pretty much non-existent...disingenuous of PM/Nightline to ever refer to it as 'customer service'.


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    #2675
    rodia77
    Registered Users Posts: 30 ✭rodia77


    Does anyone have any recent experience with parcels delivered to PM's Dublin address rather than Newtownabbey? (Because why would An Post deploy lockers in Cork, the second largest city in IE, right?)


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    #2676
    ibFoxer
    Registered Users Posts: 2,455 ✭✭✭ibFoxer


    rodia77 wrote: »
    Does anyone have any recent experience with parcels delivered to PM's Dublin address rather than Newtownabbey? (Because why would An Post deploy lockers in Cork, the second largest city in IE, right?)

    I do, from there to Tipperary. Has been next day after getting the "we have your parcel" email.


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    #2677
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    I bought something from a Kildare seller on Adverts last week. The Parcel Motel website says it was stored in the locker on the 1st January. After that there's two other tracking entries but strangely both at the exact same time on different days. Still haven't received the parcel. Is this normal anyone know?


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    #2678
    lcstress2012
    Registered Users Posts: 595 ✭✭✭lcstress2012


    I bought 4 books from the book depository. They where all in stock and all said shipped on delivery update. But when I got an email from parcel motel and collected it there was only one book in the locker and then just one book in the locker the next day! So that’s 3.50 per day and now I have to wait for the two other books too!!

    Very annoying, has anyone else got items separately with parcel motel?


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    #2679
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,835 Mod ✭✭✭✭whiterebel


    lcstress2012 wrote: »
    I bought 4 books from the book depository. They where all in stock and all said shipped on delivery update. But when I got an email from parcel motel and collected it there was only one book in the locker and then just one book in the locker the next day! So that’s 3.50 per day and now I have to wait for the two other books too!!

    Very annoying, has anyone else got items separately with parcel motel?

    Everyone. It’s on the first page regarding collections. Per stay per parcel. It was discussed here a week or two ago.


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    #2680
    Oat23
    Registered Users Posts: 15,171 ✭✭✭✭Oat23


    lcstress2012 wrote: »
    I bought 4 books from the book depository. They where all in stock and all said shipped on delivery update. But when I got an email from parcel motel and collected it there was only one book in the locker and then just one book in the locker the next day! So that’s 3.50 per day and now I have to wait for the two other books too!!

    Very annoying, has anyone else got items separately with parcel motel?

    This seems to be standard for them and it's ridiculous. I ordered 8 books through the book depository just before Christmas. All were in stock but they sent them in 8 separate packages instead of one box. Luckily I had them delivered to my house and not PM/PW/AP.

    Never ordering from them again.


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    #2681
    harmless
    Registered Users Posts: 965 ✭✭✭harmless


    Oat23 wrote: »
    This seems to be standard for them and it's ridiculous. I ordered 8 books through the book depository just before Christmas. All were in stock but they sent them in 8 separate packages instead of one box. Luckily I had them delivered to my house and not PM/PW/AP.

    Never ordering from them again.


    Do you think they can from different warehouses?


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    #2682
    Quackster
    Moderators, Regional South Moderators Posts: 5,742 Mod ✭✭✭✭Quackster


    Oat23 wrote: »
    This seems to be standard for them and it's ridiculous. I ordered 8 books through the book depository just before Christmas. All were in stock but they sent them in 8 separate packages instead of one box. Luckily I had them delivered to my house and not PM/PW/AP.

    Never ordering from them again.
    It is standard for them and I presume it's more cost-effective too.

    Plus it makes it much more likely stuff will fit through the letterbox so I'm happy with that.


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    #2683
    positron
    Registered Users Posts: 6,283 ✭✭✭positron


    Has ParcelMotel gone completely sh1te since Brexit / Lockdown?

    Someone sending me a small package from has put the parcel into PM (status shows "CustomerStored") and it's been FOUR days and absolutely no movement. Is this normal? (I haven't used ParcelMotel in last six months).


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    #2684
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    Same thing here mate. Bought something on Adverts and the seller used PM. It's been in my local depot since last Wednesday with no movement. Was worried it had been stolen or something.


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    #2685
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Pay very close attention if receiving parcels from other motel users. They pay a 4.50 fee and parcel motel sometimes charge your account 4.50 also which they shouldn't. Few weeks ago you could email them and get the fee returned but now impossible to contact them.


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    #2686
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    MAORISH wrote: »
    So after I was convinced my parcel was gone for ever it appeared in a locker today? I just got a text with locker number no email to say it was checked nothing..It had been opened but content was fine.......Anyway I was thrilled as super surprise but as it was missing PM refunded me.....How do I refund them back as even though they led me a merry dance I feel guilty having refund?


    Its a shame they're impossible to contact now, guess you just keep the item and refund.


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    #2687
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    MAORISH wrote: »
    I'm wondering does their system flag refunds that then if items are recovered they look to recover the refund? I wont keep the refund as I only wanted my purchase and not to profit from it. I'm every superstitious that I'd get back luck or something


    Just email them. I'd be curious if they'll reply to that one asking to give the money back or if they fired everyone who reads emails, I've got no replies to any email sent since near end of December. I tried sending new emails and also replying to people in previous conversations but nothing. They owe me 9 euro on double charges. If they don't reply at least you tried.


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    #2688
    JG009
    Registered Users Posts: 2,482 ✭✭✭JG009


    [Deleted User] wrote: »
    Same thing here mate. Bought something on Adverts and the seller used PM. It's been in my local depot since last Wednesday with no movement. Was worried it had been stolen or something.

    Heads up on this in all my years using parcel motel I don't think sending ever worked for me.

    First item to UK lost.
    Any items PM to PM stayed in the lockers for god knows how long.

    It was as if the info that there were parcels to be removed from the lockers was not automatically sent to system / drivers.

    When I had to make a claim for the various items there was just an oh well its lost sh1t happens attitude and took months to get refunds.

    So yeah in summary not sure the send option even works at all.


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    #2689
    Ashersmc
    Registered Users Posts: 4 ✭Ashersmc


    I'm waiting on an item that was delivered to parcel motel on the 17th December. Have sent emails and logged it into the parcel diary. Is anyone in the same situation?


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    #2690
    Beric Dondarrion
    Registered Users Posts: 2,014 ✭✭✭Beric Dondarrion


    Still waiting for two claims to be paid, coming up on 6 weeks now since they were supposedly approved. Every time I ring I get a different story about their status. Called again today and had a customer service agent hang up on me when I asked for a mangers email address.........looks like they have simply stopped giving a flying f**k about customers who are out of pocket due to their mistakes.


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    #2691
    gman2k
    Registered Users Posts: 4,076 ✭✭✭gman2k


    Ashersmc wrote: »
    I'm waiting on an item that was delivered to parcel motel on the 17th December. Have sent emails and logged it into the parcel diary. Is anyone in the same situation?

    Ring your local Nightline depot and explain the situation.
    It was probably delivered with your PMid missing,.so has gone into holding.
    Happened that me and when I rang about it I had the item the next day.


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    #2692
    emrys
    Registered Users Posts: 213 ✭✭emrys


    JG009 wrote: »
    Heads up on this in all my years using parcel motel I don't think sending ever worked for me.

    First item to UK lost.
    Any items PM to PM stayed in the lockers for god knows how long.

    It was as if the info that there were parcels to be removed from the lockers was not automatically sent to system / drivers.

    When I had to make a claim for the various items there was just an oh well its lost sh1t happens attitude and took months to get refunds.

    So yeah in summary not sure the send option even works at all.

    I posted two parcels from parcel motel (one to Cork and one to Dublin on Tuesday, both delivered to recipients by Thursday. Never had an issue posting within ireland.


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    #2693
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Ashersmc wrote: »
    I'm waiting on an item that was delivered to parcel motel on the 17th December. Have sent emails and logged it into the parcel diary. Is anyone in the same situation?


    I had same problem. Entering the tracking number in 'find my parcel' didn't help like it normall did. Eventually got seller to show the label booking details, there was 2 extra numbers at end of tracking number which weren't actually part of it, but parcel motel included that. If you have tracking once you enter the 'full' tracking number it will auto log into your account.. of course assuming the parcel isn't lost.


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    #2694
    Ashersmc
    Registered Users Posts: 4 ✭Ashersmc


    Thanks a mill for this, rang nightline, they couldn't find it but they got onto parcel motel who gave a quick reply to say they had it. I'm absolutely chuffed.
    Many Thanks for the help.


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    #2695
    antodeco
    Registered Users, Subscribers Posts: 13,426 ✭✭✭✭antodeco


    They charged me 3 times for one delivery, and then cancelled afterwards, yet still charged me the €4.50 each time (I had to top up to just get the one delivery, because they kept taking money).

    So now I have €10.50 in my account, and 2 additional payments they should refund me (but going to assume they are lost forever now). Is there any process for getting a refund of the credit on the account?

    Thanks


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    #2696
    Poochie05
    Registered Users Posts: 4,208 ✭✭✭Poochie05


    As was suggested on this thread I think, I emailed them with my account number and asked them to refund the balance. They emailed back to say it was done and should appear in my account in 3-5 days so hopefully I’ll see it this week.


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    #2697
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Poochie05 wrote: »
    As was suggested on this thread I think, I emailed them with my account number and asked them to refund the balance. They emailed back to say it was done and should appear in my account in 3-5 days so hopefully I’ll see it this week.


    What email address did you use. I've been trying to contact them for weeks to refund me double charges and no reply.


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    #2698
    Poochie05
    Registered Users Posts: 4,208 ✭✭✭Poochie05


    Support@parcelmotel.com
    Took them about 4 days to respond


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    #2699
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Poochie05 wrote: »
    Support@parcelmotel.com
    Took them about 4 days to respond


    Was this before brexit or after? Guess they are just ignoring some requests. Time to send another email.


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    #2700
    Poochie05
    Registered Users Posts: 4,208 ✭✭✭Poochie05


    Emailed them last week.


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    #2701
    spix
    Registered Users Posts: 2,577 ✭✭✭spix


    Poochie05 wrote: »
    Emailed them last week.


    Thanks for the info.
    I have a feeling they are making this double charge on parcel motel -> parcel motel standard as a way to boost income. Otherwise why wouldn't they reply to my emails asking for the refund on these charges when they had no problem doing it previously. This makes the minimum fee to send a parcel to another parcel motel user to be 7.75, not 4.50 as advertised, whereas you can just send directly to their house for 6.50. Clearly shouldn't be the case. Suggest nobody to use parcel motel -> parcel motel for now, just send to their home address instead.


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