Virgin TV360

Faker74 · 05-01-2021 05:08PM

Hi All,

Apologies this is probably covered elsewhere, but the thread is 51 pages long and so hard to trawl through.

Moved house in August, place was prewired for Virgin so got their broadband and tv, and having been a sky customer for 10 years I find the horizon box frustrating to the point of being borderline unusable.

Is the 360 box a marked improvement? Is it possible to get one as an existing customer without it costing an arm and a leg and if so is there any guidance on how to get that? As it stands I'm pretty much counting the days to July to be able to cancel and get sky installed.

Wabbit Ears · 05-01-2021 05:15PM

So much better, Night and day in responsiveness and ease of use.

Faker74 · 05-01-2021 05:29PM

Wabbit Ears wrote: »

So much better, Night and day in responsiveness and ease of use.

Good to know.

Obviously I signed up with a new customer offer, so I'm paying reduced terms for the first year. There anyway to get the new box without massive additional costs? Or do I have to wait out the first year?

Col_30 · 05-01-2021 06:11PM

Faker74 wrote: »

Good to know.

Obviously I signed up with a new customer offer, so I'm paying reduced terms for the first year. There anyway to get the new box without massive additional costs? Or do I have to wait out the first year?

I tried to get the new box, I'm on a loyalty discount and they will not budge. I presume it's the same as a new customer on an introductory discounted rate.

You can get the new box on "The Bigger than Big Bundle", but it's €104 a month.
I'm going to wait until July until my discount expires and order it then.

You get used to the Horizon box after a while. And to be fair to VM, I find the picture a lot better than Sky, where you have to pay extra for HD channels.

ewc78 · 05-01-2021 06:19PM

Col_30 wrote: »

I tried to get the new box, I'm on a loyalty discount and they will not budge. I presume it's the same as a new customer on an introductory discounted rate.

You can get the new box on "The Bigger than Big Bundle", but it's €104 a month.
I'm going to wait until July until my discount expires and order it then.

You get used to the Horizon box after a while. And to be fair to VM, I find the picture a lot better than Sky, where you have to pay extra for HD channels.

I got the new box for a €88/ month for 12 months.

Col_30 · 05-01-2021 06:46PM

ewc78 wrote: »

I got the new box for a €88/ month for 12 months.

Fair play to you. I wasted a whole day of my life trying to get it for free, but they wouldn't do it..
So you got the 500MB broadband, 32 HD channels plus home phone for €88?

ewc78 · 05-01-2021 07:45PM

Col_30 wrote: »

Fair play to you. I wasted a whole day of my life trying to get it for free, but they wouldn't do it..
So you got the 500MB broadband, 32 HD channels plus home phone for €88?

Yeah just did it online was an upgrade offer I saw on the website.
Box came today. Was all pretty easy really.

youcancallmeal · 05-01-2021 07:46PM

Has anyone been able to get the new box to work with an LG tv remote. I've an LG C8 and when I go through the set top box setup and select virgin media it doesn't detect the remote after several attempts

mackersdublin · 05-01-2021 07:46PM

youcancallmeal wrote: »

Has anyone been able to get the new box to work with an LG tv remote. I've an LG C8 and when I go through the set top box setup and select virgin media it doesn't detect the remote after several attempts

Try UPC

youcancallmeal · 05-01-2021 11:27PM

mackersdublin wrote: »

Try UPC

Yep that did it thanks

Wabbit Ears · 06-01-2021 02:59PM

youcancallmeal wrote: »

Has anyone been able to get the new box to work with an LG tv remote. I've an LG C8 and when I go through the set top box setup and select virgin media it doesn't detect the remote after several attempts

Can you explain a little bit more about what you are trying to do?

A universal remote you need to choose UPC/D4A/Mediabox as teh new box uses the old codes ( from teh box before horizon)

But it also kinda sounds like you're trying to use the TV to receive cable.. which isnt going to work at all.

The STB connects to HDMI and the HDMI sends the STB, via the HDMI manufacturer detection protocols, what TV you have and the STB remote uses the manufacturer codes.

Former Former Former · 06-01-2021 04:22PM

Got the 360 yesterday. As a Horizon survivor, I was skeptical of going back to Virgin but it's night and day. Interface is very quick, no delay changing channels, none of the bugs (yet) that plagued Horizon and appears to be less superfluous crap than before also.

The new router (black one) is a a nice piece of kit. I'm on the 500 MB package, the router is in my sitting room and up in the attic I'm still getting 150 MB on WiFi.

youcancallmeal · 06-01-2021 04:30PM

Wabbit Ears wrote: »

Can you explain a little bit more about what you are trying to do?

A universal remote you need to choose UPC/D4A/Mediabox as teh new box uses the old codes ( from teh box before horizon)

But it also kinda sounds like you're trying to use the TV to receive cable.. which isnt going to work at all.

The STB connects to HDMI and the HDMI sends the STB, via the HDMI manufacturer detection protocols, what TV you have and the STB remote uses the manufacturer codes.

I just want to do some basic stuff like change channels on the virgin box with my LG tv remote. I got it working by setting the box up using the UPC option in the LG device connector menu

Shamrock 64 · 06-01-2021 05:30PM

Former Former Former wrote: »

Got the 360 yesterday. As a Horizon survivor, I was skeptical of going back to Virgin but it's night and day. Interface is very quick, no delay changing channels, none of the bugs (yet) that plagued Horizon and appears to be less superfluous crap than before also.

The new router (black one) is a a nice piece of kit. I'm on the 500 MB package, the router is in my sitting room and up in the attic I'm still getting 150 MB on WiFi.

Did the router come with the v360 or did you have to ask for it,I thought they were rolling it out on a phased basis.

AJB39 · 07-01-2021 12:00AM

Good to see that Replay TV has been restored to RTÉ 1 and 2 on my 360 box. It must have been a technical error earlier in the week.

patrickmooney · 07-01-2021 03:42AM

AJB39 wrote: »

Good to see that Replay TV has been restored to RTÉ 1 and 2 on my 360 box. It must have been a technical error earlier in the week.

Restored with fast forward still disabled. Noticed it was back and I hoped playback controls had been restored.

Former Former Former · 07-01-2021 07:15AM

Shamrock 64 wrote: »

Did the router come with the v360 or did you have to ask for it,I thought they were rolling it out on a phased basis.

I am a new customer, just FYI. But they're giving the new router on the 500 mb and 1 Gb packages, otherwise you still get the white one.

Delta2113 · 07-01-2021 09:27AM

patrickmooney wrote: »

Restored with fast forward still disabled. Noticed it was back and I hoped playback controls had been restored.

RTE won't give permission for fast forward.

JohnnyChimpo · 07-01-2021 12:30PM

Got the 1GB bundle "The Big Beast" or whatever it's called for €84 pm for a 12 mo contract (that's me averaging out 6mo of 56pm and 6mo of 112 pm). New box should be delivered by end of the week. Took a bit of complaining (I'd been overcharged for a few months), so might not be achievable for every negotiating customer, but just to set expectations. I see the same bundle is now on the website for new customers at 75pm, but I wouldn't expect any existing customers to be offered that, so depends if you want to go through the hassle of cancelling and opening a new a/c through your SO's name or whatever.

coylemj · 08-01-2021 06:14PM

Shamrock 64 wrote: »

Did the router come with the v360 or did you have to ask for it,I thought they were rolling it out on a phased basis.

The separate router box has been available for a couple of years now. I declined the first offer from VM as I was happy with the Horizon Wi-Fi but accepted the second time round as I knew the next generation TV box would not have the networking function integrated.

If you're still on a Horizon box, I'd ask them for a router now and get that all set up before you upgrade from Horizon to a TV360. It will make the transition a bit easier if you do it in two steps, rather than a big bang.

Shamrock 64 · 08-01-2021 06:19PM

coylemj wrote: »

The separate router box has been available for a couple of years now. I declined the first offer from VM as I was happy with the Horizon Wi-Fi but accepted the second time round as I knew the next generation TV box would not have the networking function integrated.

If you're still on a Horizon box, I'd ask them for a router now and get that all set up before you upgrade from Horizon to a TV360. It will make the transition a bit easier if you do it in two steps, rather than a big bang.

Already on the V360, just wondering the best way to get the new black router, maybe just give them a call,see what they say, thanks.

coylemj · 08-01-2021 06:31PM

Shamrock 64 wrote: »

Already on the V360, just wondering the best way to get the new black router, maybe just give them a call,see what they say, thanks.

Upgrade to 500Mb or 1Gb by the looks of it.....

https://www.virginmedia.ie/broadband/buy-a-broadband-package/

lertsnim · 09-01-2021 11:55AM

coylemj wrote: »

Upgrade to 500Mb or 1Gb by the looks of it.....

https://www.virginmedia.ie/broadband/buy-a-broadband-package/

500 meg will work on the white one.

coylemj · 09-01-2021 02:02PM

Does anyone know which channel/box set/on demand category 'The Rook' is listed under in the TV360 box? I found it by searching for it by name but am puzzled as to where it's listed in the catalogue. It's a spy drama miniseries in 4K (UHD).

Wikipedia says that it's broadcast in the UK on the 'Virgin TV Ultra HD channel'. When I scroll through the various categories and box sets on my TV360 box, I can't see it listed. Just worried that I might be missing other UHD programs.

Shamrock 64 · 09-01-2021 02:56PM

coylemj wrote: »

Does anyone know which channel/box set/on demand category 'The Rook' is listed under in the TV360 box? I found it by searching for it by name but am puzzled as to where it's listed in the catalogue. It's a spy drama miniseries in 4K (UHD).

Wikipedia says that it's broadcast in the UK on the 'Virgin TV Ultra HD channel'. When I scroll through the various categories and box sets on my TV360 box, I can't see it listed. Just worried that I might be missing other UHD programs.

Your dead right,it is hard to find, but I had a look,if you go into on demand and hit the search icon top left,then key in The Rook you should find it.Z

coylemj · 09-01-2021 03:42PM

Shamrock 64 wrote: »

Your dead right,it is hard to find, but I had a look,if you go into on demand and hit the search icon top left,then key in The Rook you should find it.Z

Yes, I found it ('The Rook') by searching for it by name. I mentioned that in my post above. I've already watched two episodes.

My question is.... is it listed under any category so that you'd find it when browing the catalogue? Because if I hadn't seen it mentioned in this forum as one of the 4K series on VM, I'd never have known it existed.

Shamrock 64 · 09-01-2021 03:52PM

coylemj wrote: »

Yes, I found it ('The Rook') by searching for it by name. I mentioned that in my post above. I've already watched two episodes.

My question is.... is it listed under any category so that you'd find it when browing the catalogue? Because if I hadn't seen it mentioned in this forum as one of the 4K series on VM, I'd never have known it existed.

Gotcha,my mistake, not sure really,I think they decided to bury it so no one would know they have 4k content.ðŸ˜€ðŸ˜€

coylemj · 09-01-2021 07:35PM

coylemj wrote: »

Does anyone know which channel/box set/on demand category 'The Rook' is listed under in the TV360 box? I found it by searching for it by name but am puzzled as to where it's listed in the catalogue. It's a spy drama miniseries in 4K (UHD).

Found it. Along with ‘The Feed’ (also 4K), it’s in the middle of a large catalogue of pay movies. Where you don’t expect to find a miniseries which is free to view.

Go into ‘On Demand’ and scroll down to the categories, then select ‘Drama’. The first four lines shows a collection of oldie TV dramas like The Vicar of Dibley, Only Fools & Horses etc. Below that is a collection of movies, arranged in alphabetical order by title and with a price below each one. But hiding in that collection of about 70 movies you will find ‘Feed, The’ and ‘Rook, The’.

mirrormatrix · 09-01-2021 08:08PM

lertsnim wrote: »

500 meg will work on the white one.

Is there any other difference between black and white hubs?

buzzerbuckley · 10-01-2021 03:06AM

I have a horizon box which has tonight started to make a loud humming noise.

I have three other boxes ( one out in the garage).
Can you replace the horizon box with one of the new V60 boxes and keep the current multi room boxes you have?

On the website it looks like if you get a new v360 box you have to replace your existing multiroom boxes with newer ones which work off broadband which (a) are 15 euro a month extra instead of 11 and (b) which wouldnt work in my case as the garage is out of reach for broadband.

cheers

Virgin TV360

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