Fastway/Parcel Connect

Cork Lass wrote: »

Curious to see what they come back with on Monday.

A) They left it at a Spar 5km away
They were on the last day of their delivery SLA so marked it delivered and will drop it whenever they're arsed.

I ordered two jumpers online. Got delivered on Saturday. Left out on the wall in the pissing rain, even though there was clearly someone in the house (car outside)

Packaging socked - along with the jumpers inside.

ibarelycare wrote: »

Zara customer care has been terrible. I contacted them twice last week, both times to be told they'd contact the courier and I'd hear back within 24-48 hours. Today I phoned them and apparently the courier was never contacted on my behalf. Supposedly I will hear within 24-48 hours this time :rolleyes: They confirmed that it is Fastway couriers, no surprise there. My order has been with them for two weeks now.

The latest is that I've been able to track my order with Fastway. They've had it since 1 December. Out on van for delivery 2 December. Back in the depot 4 December. Back out in van 14 December. Apparently delivered and signed for 14 December. But then on 17 December "We're trying to deliver this parcel but got no answer when we called or there was a problem with the phone number. Please contact us via the support button below and provide an update". I am beyond infuriated :mad: When I emailed their support yesterday (this was before the two updates saying Delivered 14 December, then attempted delivery 17 December) they just said I would receive my parcel within 2 days. I don't think I'm ever going to get it

Justuteeee wrote: »

Tracking info says: "Your item has been delivered in accordance with our current pandemic delivery protocols" anybode knows what does it mean? I was all day at home and nobody was came, looked for parcel everywhere,but nothing. Thanks in advance

Fastway COVID protocol: Throw package in general direction of the address it is meant to be delivered to, all the while driving past at a fast pace in your nondescript unmarked white van so they won't know who it was

maireadf wrote: »

Do Fastway deliver tomorrow ?

I'm in north County Dublin and they have been for quite some time.

Do you have a common name? That's the first thing I'd assume, that maybe someone entered the wrong email when they ordered something from fastway , although sounds quite strange with the netflix and google incident..

Does someone you know have access to your email?

Don’t respond to anything. Delete the text. The scams this year are on another level.

Am getting the same from An Post stating that they tried to deliver a package on number of occasions and now there is a fee if €1 to be paid to retry a delivery. Got all the proper logos etc and the English is perfect. Am getting 4-5 a day from different email addresses behind the sender.

May a plaque of rats descend in their households.

lucernarian wrote: »

I contacted seller, who decided now was a good time to share tracking link and showed me that it was delivered, so I'd have to contact them (meaning Fastway).

The seller is responsible for contacting the courier, not you.

How did you buy it? If you used PayPal open a dispute there. Otherwise request a chargeback from your bank.

Fastway are notorious for this. Hopefully if more sellers have problems with them they'll stop using them.

lucernarian wrote: »

This is what they told me:

"Follow the tracking link I sent you.

You will see an option for Support and Contact Us

THATS EXACTLY WHAT WE HAVE TO DO there is NO phone number

I can appreciate you're annoyed but when were shown evidence to say that a package is delivered that's all we can do."

Ask them to provide the evidence(POD)

Not great customer service there, pushing responsibility for their sub-contractor on to you..

MarkY91 wrote: »

Fastway "delivered" a parcel to me last week but there's literally nothing in my garden or In a neighbours house.

They emailed back twice with the same generic ****e about it being under a flowerpot or with a neighbour. There is absolutely no where it coidk be at this stage.
Could the ****ing eejit not have left a note saying where my parcel is?

What do I do next? I'm without my parcel a week now. God knows where the thing is, fastway certainly don't.

I'll never use these amateurs again!!

Get on to your supplier. They need to chase it up if they organised delivery. The more people that do it, the less chance they'll use them again.

I ordered a piece of furniture from Argos last week and based on a previous conversation with customer service had to ought that Argos themselves deliver the large items.

I phoned today looking for an update and am horrified to learn that Fastway are the courier for Argos.

So just how bad is this going to be ?

Fastway are tragic in good times. I can’t even imagine how bad they are in the current situation.

Got my package today ordered on the dec 13th after numerous attempts.