Inbound and internal An Post Delays

Duke of Url · 02-12-2020 12:27pm

Amazon seems to be having glitches

Ordered a Pre-Lit Decorated Garland for the fireplace for Christmas and got a Microwave instead with the Garland tracking number on the box.

Contemplating putting the microwave on the fireplace now.

odyssey06 · 02-12-2020 12:55pm

Finally got small packet item today in Dublin, posted Monday 21st in Dublin by regular post.

The Continental Op · 02-12-2020 3:38pm

Don't expect anything from Micks Garage in a hurry. Waiting 4 working days and a weekend for clutch parts that are supposed to be sorted in PARK WEST, paid the extra for faster delivery.

gary550 · 02-12-2020 3:57pm

The Continental Op wrote: »

Don't expect anything from Micks Garage in a hurry. Waiting 4 working days and a weekend for clutch parts that are supposed to be sorted in PARK WEST, paid the extra for faster delivery.

In fairness I am in the same boat here myself

I have a company account with An Post and pay for express parcel postage (which they claim is next day) yet 80% of our stuff is delayed. Like it's that bad that some stuff going from Dublin to Dublin is being delayed by days which just boggles the mind since Dublin is such a small place.

I hope they sort it out quickly, a blind man could of seen the massive influx of parcels coming in the distance yet there doesn't seem to be any proactivity with regards solving it.

We have deliveries arriving every single day nearly by DPD and nothing (not a single thing) was delayed in the past 8 months.

The Continental Op · 02-12-2020 4:01pm

gary550 wrote: »

In fairness I am in the same boat here myself

I have a company account with An Post and pay for express parcel postage (which they claim is next day) yet 80% of our stuff is delayed. Like it's that bad that some stuff going from Dublin to Dublin is being delayed by days which just boggles the mind since Dublin is such a small place.

I hope they sort it out quickly, a blind man could of seen the massive influx of parcels coming in the distance yet there doesn't seem to be any proactivity with regards solving it.

We have deliveries arriving every single day nearly by DPD and nothing (not a single thing) was delayed in the past 8 months.

I'm going to annoy Micks Garage for the extra I paid back if stuff isn't here tomorrow. I can't claim from An Post but they failed to supply the service Micks Garage paid them for so they can try and get their money back from An Post.

D3V!L · 03-12-2020 11:02am

I just got a small parcel from Limerick to Dublin. Took 11 days ! :rolleyes:

I worked it out and it would have taken me 47 hours to walk it. 8 Hours a day walking and I could have just walked to Limerick and back in slightly shorter time.

jaffa20 · 03-12-2020 12:17pm

Oh wow, i guess i should be allowing 3-4 weeks at least for stuff from UK than an post will be delivering then

Ivefoundgod · 03-12-2020 1:18pm

D3V!L wrote: »

I just got a small parcel from Limerick to Dublin. Took 11 days ! :rolleyes:

I worked it out and it would have taken me 47 hours to walk it. 8 Hours a day walking and I could have just walked to Limerick and back in slightly shorter time.

Bought something off adverts, chap posted it on Monday registered. Still showing as accepted in the post office, hasn't moved an inch. I'm a bit baffled by that, I thought internal post like that particularly sent non-commercially wasn't as badly affected but its crazy to think its just sitting in the post office for nearly 4 days with no movement.

By contrast my amazon orders have arrived in less than 5 days generally. Strange situation, I do agree with other posters that An Post should be more open and give some approximate timelines for different post (e.g. internal, international etc.) Its a bit much just saying we are experiencing delays, what's the point of paying extra for speedy delivery when it makes no difference. Don't blame the postmen at all, they are up to their eyes but the management and comms strategy leaves a lot to be desired.

Sleeper12 · 03-12-2020 1:31pm

I run a small online store from Dublin. Some parcels I post are getting delivered next day but others are taking more than a week with one taking two full weeks from Dublin Post office to Carlow home.

We've seen delays since March due to Covid-19. Now with Black Friday and Cyber Monday I'm getting complaints daily from clients. An Post Live chat yesterday said to tell clients that parcel post is taking 5 working days minimum at the moment.

Someone mentioned Amazon getting priority. I noticed this as soon as An Post got the contract from Amazon a year or two ago. I wonder if it is a separate department of An Post looking after Amazon. I have had amazon delivery on Sundays over the last year but never received any Sunday An Post delivery from other sellers

d51984 · 03-12-2020 2:04pm

I send a postal order every Monday (matinence) from D5 to D9. Normally arrives every Tue morn, however this weeks one still hasnt arrived.

Im just going to pay a motorbike courier nxt Monday for a quick same day delivery.

readyletsgo · 03-12-2020 2:08pm

I ordered something from china 2 weeks ago, was sent the next day, arrived in Dublin Airport the day after on the 24th November, its still in Dublin airport.
Anyone know why? Is it in isolation or something? 10 days is a bit mad. Its just a little cheap console, nothing crazy, but would like to have it.

First time I've had China be the fast side lol

readyletsgo · 03-12-2020 2:28pm

sugarman wrote: »

Got a letter from the UK there this morning that took 16 days to get here!

Sounds like fake tracking to me. Most cheap packages from China are only tracked as far as their own airports, if even.

I highly doubt it was sent the next day and then priority shipped to Ireland the following day unless you paid for it to be, which wouldn't be cheap.

I guess you're right. Ah well, I'll get it in February/March so :pac:

andrew1977 · 04-12-2020 10:33am

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

schmoo2k · 04-12-2020 10:36am

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

Koln is backed up due to shortage of flights... Can't blame An Post for this (and I have a package sitting in Koln since Nov 28)

The Continental Op · 04-12-2020 10:37am

That Micks garage order is out for delivery today so just over a week to get here (Dublin to Waterford) when it arrives :mad:

Dublinandy3 · 04-12-2020 10:40am

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

I had a dhl parcel that seemed to just stop a couple of weeks ago. It took on memory 8 days I think or 9, then the tracking updated and I got it the same day the tracking updated. That came from Germany too coincidently.

Though even though I've just said that it could be totally coincidental so I don't want you sitting in hope on what I said, I'd contact them and ask.

CrowdedHouse · 04-12-2020 10:44am

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

I had a parcel in Koln 18/11, arrived yesterday including stalling a couple of days in Dublin

ConorBDeNiro · 04-12-2020 10:48am

I'm having the exact same problem with an order coming from Germany. The last tracking update was Koln on the 23rd November. An Post don't recognise the tracking code.

andrew1977 · 04-12-2020 11:01am

ConorBDeNiro wrote: »

I'm having the exact same problem with an order coming from Germany. The last tracking update was Koln on the 23rd November. An Post don't recognise the tracking code.

I am onto adidas / dhl post / an post chasing for an update .
I am not expecting an post to help much as I dont think they have their hands on it yet , looks like the backlog in Germany the problem .

04-12-2020 11:08am

Parcels sitting in Dublin sorting office since Monday morning

Edit: literally in the time I took to write this, the tracking changed to "Out for delivery"

whiterebel · 04-12-2020 11:12am

I don't think DHL fly it from Cologne, it's trucked in. It should take a max of 2 days to Dublin normally, but there won't be anywhere near the amount of trucks moving as there usually are. I hate that DHL/AnPost service at the best of times because An Post don't scan it as arrived and leave it a couple of days until they are good and ready.

odyssey06 · 04-12-2020 11:23am

An Post - DHL.

Last update from Koln was on 26th November.
The shipment will be transported to the destination country/destination area and, from there, handed over to the delivery organization

Only showing up today on An Post tracking:
04 December 2020 07:56
Your delivery was received by An Post in PORTLAOISE MAIL CENTRE, CO LAOIS

ACitizenErased · 04-12-2020 11:47am

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

ACitizenErased · 04-12-2020 11:47am

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

Pen Rua · 04-12-2020 12:27pm

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

I've experienced huge delays on post and parcels to and from USA. One letter came after a month and a bit after posting. Another letter came a week after posting!

stesaurus · 04-12-2020 1:35pm

ACitizenErased wrote: »

Waiting for a parcel that left the US on November 19th and hasn't arrived in Ireland yet. Seriously slow.

That's not bad considering its the US. I posted a package to the UK on the 20th and it's still sitting in Dublin.

gazzer · 04-12-2020 1:38pm

I ordered from a UK shop on 6th Nov. Tracking number showed it left the UK on 8th Nov. It arrived yesterday

jaffa20 · 04-12-2020 9:47pm

gazzer wrote: »

I ordered from a UK shop on 6th Nov. Tracking number showed it left the UK on 8th Nov. It arrived yesterday

This makes me worried about buying my christmas presents online now. Hope they all come in time now or it will be gift vouchers and then returning all the other items.

Sully · 04-12-2020 11:59pm

Sully wrote: »

Same for me- Royal Mail said if An Post don't have it than its with customs.

Customs saying if its not scanned with An Post than its not with them.

An Post saying if they haven't it scanned than its not with them.

Madness

Parcel now scanned with An Post this afternoon in the Dublin Mail Center and sorted this evening so looking like some real progress, at long last. The day before Royal Mail saying the sender will be refunded and it declared lost.

Ardent · 05-12-2020 12:44am

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Pen Rua · 05-12-2020 11:24am

Amazon order shipped today via An Post and is promised by Friday, 11 December. Let's see how we go...

whiterebel · 05-12-2020 1:36pm

Mod: I have moved some of the last posts over to the USPS thread as they may be more useful over there.

Dublinandy3 · 05-12-2020 2:32pm

Pen Rua wrote: »

Amazon order shipped today via An Post and is promised by Friday, 11 December. Let's see how we go...

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

Pen Rua · 05-12-2020 3:01pm

Dublinandy3 wrote: »

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

I don't have Prime, but paid for shipping as opposed to taking the free shipping (which would promise the goods a couple of days later - would like them ASAP). I ordered it last Saturday and they only dispatched today.

stratowide · 05-12-2020 4:39pm

Was waiting since 25 nov for a package from Koln with DHL

Came today with an Post..Normally get a text saying it'll take 3 days to be delivered.

The track and trace said it was in Portlaoise yesterday and out for delivery today.

Not too long I suppose.

Darc19 · 05-12-2020 5:59pm

Ardent wrote: »

I have it on good authority that there are over 300K packages coming into Ireland every day and only 250K packages being delivered by An Post. The backlog is increasing every day for them. Apparently the bottleneck is not staff but rather the space to store these packages. Dublin Airport is suspending deliveries from China.

I think we're seeing the effects of the pandemic here.

Can you state your "authority"

I asking because I know that this is totally untrue.

An Post now have a further parcel facility in Finglas. That's three parcel distribution centres in Dublin in addition to the mails centre.

They have capacity at present to deliver 3.5m parcels a week and volumes have not reached that level (its about 3m)

Parcels from abroad are totally dependent on cargo space. It's a lot better than spring and summer, but expect long delays on large parcels, lesser delays on small parcels and small delays on letters and small packets.

If you are sending stuff abroad, then the small packets (up to shoebox size) and envelopes get priority.

But, once a parcel lands, it is scanned within a few hours. There are zero delays from airport to the parcel centers. But plenty of delays at foreign airports waiting for space to travel on the skeleton flight service to Ireland

The Continental Op · 05-12-2020 6:49pm

Darc19 wrote: »

Can you state your "authority"

I asking because I know that this is totally untrue.

An Post now have a further parcel facility in Finglas. That's three parcel distribution centres in Dublin in addition to the mails centre.

They have capacity at present to deliver 3.5m parcels a week and volumes have not reached that level (its about 3m)

Parcels from abroad are totally dependent on cargo space. It's a lot better than spring and summer, but expect long delays on large parcels, lesser delays on small parcels and small delays on letters and small packets.

If you are sending stuff abroad, then the small packets (up to shoebox size) and envelopes get priority.

But, once a parcel lands, it is scanned within a few hours. There are zero delays from airport to the parcel centers. But plenty of delays at foreign airports waiting for space to travel on the skeleton flight service to Ireland

Its not about delivering parcels my postman tells me that they have much more capacity and could deliver more if necessary. The problem is that An Post DO NOT HAVE THE CAPACITY TO SORT THE MAIL.

A full week for a parcel to get from Dublin to Waterford is appallingly bad service.

RonyPonyBah · 05-12-2020 7:17pm

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

Cheshire Cat · 05-12-2020 7:25pm

Super slow at the moment. Received a parcel posted in Munich on the 24th of November yesterday and another posted in Nuremberg on November 23 today.
Posted 3 parcels to Germany on the 2nd, hope they'll be there by Christmas Eve.
Birthday cards to Germany took more than 2 weeks late October/early November.

Darc19 · 05-12-2020 8:09pm

The Continental Op wrote: »

Its not about delivering parcels my postman tells me that they have much more capacity and could deliver more if necessary. The problem is that An Post DO NOT HAVE THE CAPACITY TO SORT THE MAIL.

A full week for a parcel to get from Dublin to Waterford is appallingly bad service.

Please read the full post I put up.

A NEW facility opened in Finglas last week. That's on top of the Merrywell facility opened two weeks ago. (changed from large parcels to all sizes)

They have capacity in all areas, but you will always see some items getting excessive delays.

Our experience is that about 50% are being delivered next day and 95%+ within 3 days. (we get csv downloads daily with delivery information) Today's download saw a 40%+ "out for delivery" on yesterday's dispatches. For a Saturday, that's impressive.

DPD are doing even better with 70%+ next day. But still skeleton service on weekends.

Agent Avenger · 05-12-2020 8:52pm

Dublinandy3 wrote: »

Amazon has been super quick if you have prime. Like one or two days. They even deliver on Saturday and Sunday and evenings so no need to worry about that.
This has been all the way through, my wife is forever ordering stuff and none has been late or even slowish

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

gary550 · 05-12-2020 10:13pm

RonyPonyBah wrote: »

I have an enterprise account with AnPost and received this from our rep yesterday.

Dear ***,

As you are aware ecommerce parcels volume has increased significantly since the beginning of the Covid-19 pandemic as Irish shoppers adopted online eCommerce in greater numbers in response to public health recommendations of staying at home as much as possible.

Since we entered Level 5 of the Irish government's Plan for living with Covid-19 and the related closure of most retail outlets in Ireland, we are experiencing an earlier than usual start of the traditional Christmas peak shopping season with further increases of parcels volume through the An Post Commerce's delivery network.

For these reasons, An Post Commerce is currently operating a delivery service of an average of 3 days nationwide and up to 5 days in specific locations such as Cork city As county.

As a front line service, An Post Commerce has continued to deliver your parcels during this period despite the ongoing operational challenges and process changes that had to be implemented in order to protect its employees and customers.

***** Removed for privacy

As the COVID-19 situation remains fluid, your account manager will continue to update you with service level updates as required.
Many thanks for your understanding during these challenging times.

Yours sincerely,
*****

They didn't even give us that courtesy to let us know,

We have stuff that went out on saturday the 27th and Monday the 30th that still have yet to even move beyond park west. We have another that was destined for dublin/kildare border area that has ended up in athy and hasn't moved since tuesday.

I rang twice on Friday to chase down parcels and and was told by the first lady there was a 3 day delay in express post and the second lady informed me it could be 5-7 days.

Taking into account how small ireland actually is you could only conclude its an just abysmal service and woefully bad foreplanning

I bet this months direct debit will be deducted on time though :rolleyes:

D3V!L · 06-12-2020 12:47am

Has anyone received a parcel from the UK that was sent around the 10th - 12th of November ?

Amazon sent me a parcel from the UK on the 12th and even though it has an An Post tracking number there hasn't been any updates.

Dublinandy3 · 06-12-2020 9:23am

Agent Avenger wrote: »

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Maybe I'm just super lucky then. Or maybe they recognise the importance of my wife buying yet another bag or cake icing nozzle or whatever it is this week.

andrew1977 · 06-12-2020 11:14am

andrew1977 wrote: »

Waiting on an adidas order ,dispatched via dhl post who use an post in Ireland to deliver .
Last status was 23rd November , koln Germany, nothing since .

Any insight ? I would have expected it to reach Ireland by now .

Thanks

No sign of any movement on this , should I be starting to get worried if it’s lost? It’s a few Santa gifts which I’m waiting on .
I see a few others have got packages from koln which were dispatched after mine .
I tried customer service of the 3 companies involved , no concrete answer from any of them where it is .

Sit tight for another while ?
Thanks

gaelar29 · 06-12-2020 11:25am

Tis rare but am a postie myself, off tomorrow, well today...am out the next 13 days in a row but I have yet to hear of anyone re a delay..nice to hear an odd time, "didnt expect it so quick"

schmoo2k · 06-12-2020 11:26am

D3V!L wrote: »

Has anyone received a parcel from the UK that was sent around the 10th - 12th of November ?

Amazon sent me a parcel from the UK on the 12th and even though it has an An Post tracking number there hasn't been any updates.

Most likely its sitting in England waiting on transport...

schmoo2k · 06-12-2020 11:27am

andrew1977 wrote: »

No sign of any movement on this , should I be starting to get worried if it’s lost? It’s a few Santa gifts which I’m waiting on .
I see a few others have got packages from koln which were dispatched after mine .
I tried customer service of the 3 companies involved , no concrete answer from any of them where it is .

Sit tight for another while ?
Thanks

I am in the same boat and my previous order from Amazon.de sat in Koln for a very long time as well (but did eventually show up in Ireland / An Post).

0ph0rce0 · 06-12-2020 11:33am

I wouldn't be ordering anything from Germany. If you do a bit of research they are having problems getting stuff into Ireland and the Czech Rep. stopped taking anything over a certain size and returning them to sender.

Some stuff is coming through but serious backlogs there, nothing to do with An Post

Gru · 06-12-2020 11:53am

Agent Avenger wrote: »

I have prime and up until a few weeks ago my Amazon parcels were taking two weeks to arrive, kept getting stuck when they arrived in Dublin. They are moving much better now but one parcel has been stuck in Park West since the 1st and several haven’t budged from parcel hub 12 since the 3rd.

Same here, was waiting almost 2 weeks for Amazon to dispatch and then days for an post deliveries in November,

Since December, an item ordered on Dec 1st (evening) was delivered yesterday, an item ordered Dec 2nd (morning) just arrived today both via Dublin parcel hub, both landed in the Dublin Parcel hub an hour apart Friday Morning Dec 4th.

i had one item go through "PARK WEST" and it took so long Amazon refunded it as "missing" but then it arrived so i had to contact them to pay again,

so if it's PARK WEST expect delays but it should arrive eventually.

Inbound and internal An Post Delays

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