Inbound and internal An Post Delays

LurkerNo1 · 30-09-2020 2:05pm

WestWicklow1 wrote: »

Request a refund.

Yeah I sent the form. No webchat, nobody answering phones although the guy in my local post office was very helpful.

WestWicklow1 · 30-09-2020 2:24pm

LurkerNo1 wrote: »

Yeah I sent the form. No webchat, nobody answering phones although the guy in my local post office was very helpful.

Is webchat gone now or is it just off temporarily?

WestWicklow1 · 05-10-2020 3:11pm

WestWicklow1 wrote: »

Is webchat gone now or is it just off temporarily?

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

LurkerNo1 · 05-10-2020 3:50pm

WestWicklow1 wrote: »

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

Haha sorry I forgot to reply until I got this reminder. Yes wasnt working last week and despite filling out the form in person and online in relation to my complaint and a refund for the service they didnt provide i have heard nothing from them and I presume I wont.

VG31 · 05-10-2020 4:24pm

WestWicklow1 wrote: »

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

It's still there for me. It doesn't show up if it's outside office hours.

WestWicklow1 · 05-10-2020 7:56pm

VG31 wrote: »

It's still there for me. It doesn't show up if it's outside office hours.

Hmmm.... I tried it just before my last post so around 15:00.

I got the "Contact Us" form (as in your picture) but not the web chat.

Jlayay · 06-10-2020 10:52pm

Ordered a watch off Aliexpress from China- lastest update was:

"06 October 2020 08:31

We tried to deliver your post LITTLE ISLAND D.S.U., CO CORK
Reason: There was no answer at the address."

Received a phone call but didn't pick up because it was a private number and thought it was spam so partly my fault in all honesty. Surprisingly I did not receive a "We Missed you Slip" to pick up the package.

What could be going on? Hopefully my package hasn't been lost at this stage.

witnessmenow · 07-10-2020 2:46pm

VG31 wrote: »

It's still there for me. It doesn't show up if it's outside office hours.

I used it the other day, asked my question and the guy just closed the session after a minute, without answering it!

Careful_now! · 14-10-2020 11:36am

This is probably the wrong thread for this, but people here will know the answer.

I ordered something from the US, and according to the tracking, it arrived in Dublin airport on Sunday morning.

How long does it get delayed in the Customs checks before it gets delivered?

I contacted An Post, and they told me that it's probably in customs and that the item doesn't track anymore once it reaches Ireland

ED E · 14-10-2020 11:38am

Careful_now! wrote: »

This is probably the wrong thread for this, but people here will know the answer.

I ordered something from the US, and according to the tracking, it arrived in Dublin airport on Sunday morning.

How long does it get delayed in the Customs checks before it gets delivered?

I contacted An Post, and they told me that it's probably in customs and that the item doesn't track anymore once it reaches Ireland

"Its in customs" is code for "we don't know nor care".

It may be in customs, it may just be in a cage not yet processed. Extra EU mail has been slow for a while though its improving of late. Give it a week or two (I kid you not).

marklazarcovic · 14-10-2020 6:47pm

Customs can hold your parcel as long as they like untill they gauge how much to charge,if anything,untill it's released by customs there ain't a damm thing an post can do with it.

That includes updating its tracking , sometimes it's scanned as received by an post,and customs take it from them while it's sitting in a cage to be delivered,or in a cage waiting to be sorted they can intercept at any point. ,at that stage it shows as received by an post,but is actually with the customs.

edwardkiley · 17-10-2020 8:59am

hi

My friend sent me a letter from austria(standard post) on monday the 4th of october.
It's still not here.
the austria post website says it's supoosed to take 5 business working days usually.
Is anyone one else experiencing a delay from austria or central european country?

VG31 · 17-10-2020 10:14am

edwardkiley wrote: »

hi

My friend sent me a letter from austria(standard post) on monday the 4th of october.
It's still not here.
the austria post website says it's supoosed to take 5 business working days usually.
Is anyone one else experiencing a delay from austria or central european country?

The Austrian Post seems to be really slow.

I received a parcel and letter from Austria in May and June. Both took about three weeks. The parcel which had tracking took two weeks just to leave Austria!

In comparison letters from Germany usually take 3-5 days and parcels about a week.

edwardkiley · 17-10-2020 11:11am

VG31 wrote: »

The Austrian Post seems to be really slow.

I received a parcel and letter from Austria in May and June. Both took about three weeks. The parcel which had tracking took two weeks just to leave Austria!

In comparison letters from Germany usually take 3-5 days and parcels about a week.

thanks for this information.
strange it takes so long. I should of asked for tracking.

Tony H · 19-10-2020 2:54pm

I'm in Cork and waiting on an amazon delivery through an post , its gone from

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

to

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12
all normal then

Your delivery is in DUNGARVAN, CO WATERFORD , never had a parcel go through Waterford before , is this a new thing for Co. Cork deliveries , worried that Amazon have screwed up the postcode .

themacdaddy · 22-10-2020 4:33pm

Hi all,
Order a Shark hoover on Amazon via AddressPal. Its on the AnPost track and trace since Saturday and it states 'We have your post in LONDON, HEATHROW TRANSIT HUB'. It is normal for it to take this long to move? I am getting a little worried. In the event the items is lost do they cover it up to a certain amount?

edwardkiley · 22-10-2020 5:25pm

themacdaddy wrote: »

Hi all,
Order a Shark hoover on Amazon via AddressPal. Its on the AnPost track and trace since Saturday and it states 'We have your post in LONDON, HEATHROW TRANSIT HUB'. It is normal for it to take this long to move? I am getting a little worried. In the event the items is lost do they cover it up to a certain amount?

usually takes a week after arriving at the AP hub for me.
an post do have international delays at the moment though

Wackoy2k · 22-10-2020 9:25pm

I had Royal Mail deliver something to AddressPal in Hatfield which was signed for on Tuesday morning of this week. Usually receive notification within an hour or two that they received it. It is now three days later and still no notification.

I emailed customer service multiple times and no response after replying once asking for the tracking number.

I called customer service and they told me the system was offline as they are updating it for Brexit etc... Not sure how much truth there was in that.

LurkerNo1 · 23-10-2020 4:52am

An Post are an absolute joke recently. I've used them regularly for years and never had any issues.However in the past few weeks they have been terrible. Forget about using Express Post as it never arrives next day. They have no problem charging you for it but when you try to contact customer service it is non existent. Tracking not working or not updating and premium prices for a really poor service as of late. Bar a bog standard letter I'm looking for alternatives for packages and parcels.

Hoboo · 23-10-2020 6:00am

themacdaddy wrote: »

Hi all,
Order a Shark hoover on Amazon via AddressPal. Its on the AnPost track and trace since Saturday and it states 'We have your post in LONDON, HEATHROW TRANSIT HUB'. It is normal for it to take this long to move? I am getting a little worried. In the event the items is lost do they cover it up to a certain amount?

Prime day last week + impending lockdown = delays.

I find ordering from UK Amazon through parcel motel gets here quicker, uk delivery to NI is next day, two days at most. And then it's only a matter of hours.

themacdaddy · 23-10-2020 7:29am

Hoboo wrote: »

Prime day last week + impending lockdown = delays.

I find ordering from UK Amazon through parcel motel gets here quicker, uk delivery to NI is next day, two days at most. And then it's only a matter of hours.

I usually use PM but had no option to this time around via Amazon. My only option was Address Pal, its my first time using them. In fairness the tracker updated overnight so it should be with me today but I find the process quite slowed compared to PM. Not the end of the world either I suppose.

obrien88 · 25-10-2020 10:25am

Careful_now! wrote: »

This is probably the wrong thread for this, but people here will know the answer.

I ordered something from the US, and according to the tracking, it arrived in Dublin airport on Sunday morning.

How long does it get delayed in the Customs checks before it gets delivered?

I contacted An Post, and they told me that it's probably in customs and that the item doesn't track anymore once it reaches Ireland

Did you receive this as of yet? I had a parcel from us which is stuck on 'departed transfer airport in Dublin, Ireland on 20th, and that was last update

themacdaddy · 25-10-2020 11:41am

I spoke to a customer rep from AddressPal who told me that items from the UK only come twice a week on flights, on a Wednesday and a Friday.

ED E · 25-10-2020 11:45am

themacdaddy wrote: »

I spoke to a customer rep from AddressPal who told me that items from the UK only come twice a week on flights, on a Wednesday and a Friday.

Typical half baked AP mindset. If they don't run it regularly people won't use it so then they end up decreasing frequency so less people use it....death spiral.

Nightline can be cowboys *at times* but they visit some Motels thrice in a DAY. It shows.

Careful_now! · 25-10-2020 4:30pm

obrien88 wrote: »

Did you receive this as of yet? I had a parcel from us which is stuck on 'departed transfer airport in Dublin, Ireland on 20th, and that was last update

I did.

I got it a week after the tracking said it had arrived in Dublin

obrien88 · 25-10-2020 4:35pm

Careful_now! wrote: »

I did.

I got it a week after the tracking said it had arrived in Dublin

I presume there was no more updates on the usps tracking once it arrived in Dublin?

Hopefully it arrives early this week.

VG31 · 25-10-2020 4:38pm

ED E wrote: »

Nightline can be cowboys *at times* but they visit some Motels thrice in a DAY. It shows.

Nightline/Parcel Motel's customer service is bad but thankfully I haven't had reason to contact them in quite a while. I used to use a combination of PM, PW and AP but I use PM almost exclusively now. I had a few bad experiences with Parcel Wizard where parcels disappeared for a week or two or were supposed to be ready for collection at the shop but weren't there. AddressPal is by far the slowest.

I've received 30 parcels through Parcel Motel this year and only one has taken longer than 24 hours to be stored after it was checked-in. I think there were only one or two times a parcel wasn't checked-in by the next day (two days).

They do tend to have bad delays in the Black Friday to Christmas period so I try to avoid them if possible then.

jk23 · 25-10-2020 5:26pm

VG31 wrote: »

Nightline/Parcel Motel's customer service is bad but thankfully I haven't had reason to contact them in quite a while. I used to use a combination of PM, PW and AP but I use PM almost exclusively now. I had a few bad experiences with Parcel Wizard where parcels disappeared for a week or two or were supposed to be ready for collection at the shop but weren't there. AddressPal is by far the slowest.

I've received 30 parcels through Parcel Motel this year and only one has taken longer than 24 hours to be stored after it was checked-in. I think there were only one or two times a parcel wasn't checked-in by the next day (two days).

They do tend to have bad delays in the Black Friday to Christmas period so I try to avoid them if possible then.

I had a parcel go missing for over a week now. It was delivered to their Belfast depot on the 13th of October. I contacted PM and they are doing a warehouse search? Have you ever had an issue like this and did the parcel turn up?..

VG31 · 25-10-2020 5:37pm

jk23 wrote: »

I had a parcel go missing for over a week now. It was delivered to their Belfast depot on the 13th of October. I contacted PM and they are doing a warehouse search? Have you ever had an issue like this and did the parcel turn up?..

I don't remember anything not showing up for that long. I think 5 or 6 days was probably the longest but that was a few years ago.

I had a Parcel Wizard parcel that didn't show up for 2 or 3 weeks. I had forgotten I ordered it so I never actually contacted them.

Could it be missing your PMID? That seems to be the most common cause of delays. It would seem that I'm the only PM customer with my name as I've had a few parcels arrive without my PMID and there was no delay.

LurkerNo1 · 27-10-2020 8:52am

An post still have delays that dont make sense. Had to do an Amazon return to the UK and could only use anpost. Sent Thursday and got an email last night to say they received the package and have refunded me. At the exact same time that Thursday a package was sent to Wicklow and it's still sitting somewhere in Dublin. Really poor service as of late.

Collibosher · 29-10-2020 12:26am

LurkerNo1 wrote: »

An post still have delays that dont make sense. Had to do an Amazon return to the UK and could only use anpost. Sent Thursday and got an email last night to say they received the package and have refunded me. At the exact same time that Thursday a package was sent to Wicklow and it's still sitting somewhere in Dublin. Really poor service as of late.

I believe Amazon refund once it's scanned as received by An Post, so probably hasn't been physically received at whatever UK centre it was being returned to.

LurkerNo1 · 29-10-2020 9:28am

Collibosher wrote: »

I believe Amazon refund once it's scanned as received by An Post, so probably hasn't been physically received at whatever UK centre it was being returned to.

No this one was scanned in the UK. It was a specific UK return which I had to pay for. The tracking shows exactly its route and when it was scanned. I have had other Amazon returns as you describe.

EDit · 29-10-2020 9:35am

I’ve found An Post to be quite good this year, despite the restrictions. We’ve ordered a lot of stuff from UK and its taking the same amount of time as it always has done. Stuff from Europe is very slow (it was always slow, but now deliveries from Italy or Spain are taking up to a month) but that isn’t the fault of An Post

Pen Rua · 30-10-2020 1:05pm

I had an Amazon order due yesterday, which was scanned as "Delivery Attempted" at c. 3pm yesterday with no slip/note.

Another Amazon delivery came this morning, so I asked the postman if he happened to have a second parcel for me & he said no. I explained there was no note etc and he said the scan must have been a lie.

I went back inside, and tried An Post webchat. c. 8-10 mins wait, and I go through. I was told to disregard the "Delivery Attempted" scan as the item is assigned for delivery today; the postman simply didn't have a chance to get out to me yesterday before he had to get back to the depot. I was told it may come out in the afternoon due to staggered work times. The latter point seems odd since a parcel was evidently due to me today, not sure why they didn't consolidate.

Pen Rua · 30-10-2020 4:50pm

Pen Rua wrote: »

I had an Amazon order due yesterday, which was scanned as "Delivery Attempted" at c. 3pm yesterday with no slip/note.

Another Amazon delivery came this morning, so I asked the postman if he happened to have a second parcel for me & he said no. I explained there was no note etc and he said the scan must have been a lie.

I went back inside, and tried An Post webchat. c. 8-10 mins wait, and I go through. I was told to disregard the "Delivery Attempted" scan as the item is assigned for delivery today; the postman simply didn't have a chance to get out to me yesterday before he had to get back to the depot. I was told it may come out in the afternoon due to staggered work times. The latter point seems odd since a parcel was evidently due to me today, not sure why they didn't consolidate.

I just had another call from An Post, this time dropping off a third (unrelated, non Amazon) parcel which was post marked 27 October and delivered today. It came from Meath... What gives?

Still no sign of the aforementioned Amazon parcel.

Ping2132 · 30-10-2020 10:45pm

Hi just wondering how long after did you revive your package after it had said departed from Dublin airport my package has being stuck if the same thing for over 2 days now no update on tracking and nothing on an post also can I use the same tracking number as I got with usps for an post or how will I get a tracking number for an post

flandabieduzie · 30-10-2020 11:01pm

I posted a package on Tuesday from the Midwest of Ireland to Dublin. Regular post. Lady in the post office said it should arrive the following day. It still hasn't arrived. Should I be worried!? Is this normal?

Darc19 · 30-10-2020 11:58pm

LurkerNo1 wrote: »

An post still have delays that dont make sense. Had to do an Amazon return to the UK and could only use anpost. Sent Thursday and got an email last night to say they received the package and have refunded me. At the exact same time that Thursday a package was sent to Wicklow and it's still sitting somewhere in Dublin. Really poor service as of late.

Don't all Amazon returns go to portlaoise?

As for deliveries, people simply have to accept that there's a pandemic, retailers are closed and every delivery service is under pressure.

Not just here, but all over Europe and many other countries too.

Ping2132 · 31-10-2020 12:09am

Just wondering did you get your package and did the tracking update

BuyersRemorse · 02-11-2020 2:55pm

I received my package, but there was no update on tracking. It just turned up.

Brianmwalker · 02-11-2020 3:34pm

Ping2132 wrote: »

Just wondering did you get your package and did the tracking update

Was updated to say "departed" so I think it's finally left America!

Pen Rua · 02-11-2020 5:24pm

What's the latest An Post has delivered?

I'm still waiting on a package that they've had since last week, and it's a little bizarre.

Wed, 21 October - order placed with Amazon.
Thurs, 22 October - order ships.
Fri, 23 October - order arrives into Ireland.
(weekend)
Thurs, 29 October - attempted delivery (which in reality was the postman having to go back to depot).
(weekend)
Mon, 2 November - out for delivery since 9am and no sign yet.

A little strange! In the interim I've received multiple parcels shipped via An Post.

Mr rebel · 02-11-2020 11:26pm

Really peed off with them.
They’ve had my parcel stuck as “ Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12” since October 28th now....almost a whole week without a single update to the tracking status. I wouldn’t mind but the parcel was posted in Dublin and only coming as far as Cork.
Suppose I’ll have to contact them tomorrow and see what the story is.

Pen Rua · 03-11-2020 9:50am

Pen Rua wrote: »

What's the latest An Post has delivered?

I'm still waiting on a package that they've had since last week, and it's a little bizarre.

Wed, 21 October - order placed with Amazon.
Thurs, 22 October - order ships.
Fri, 23 October - order arrives into Ireland.
(weekend)
Thurs, 29 October - attempted delivery (which in reality was the postman having to go back to depot).
(weekend)
Mon, 2 November - out for delivery since 9am and no sign yet.

A little strange! In the interim I've received multiple parcels shipped via An Post.

... and no sign of the parcel yesterday either. Really strange! That's twice it's been out and didn't make it as far as me.

Pen Rua · 03-11-2020 10:04am

Mr rebel wrote: »

Really peed off with them.
They’ve had my parcel stuck as “ Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12” since October 28th now....almost a whole week without a single update to the tracking status. I wouldn’t mind but the parcel was posted in Dublin and only coming as far as Cork.
Suppose I’ll have to contact them tomorrow and see what the story is.

The live webchat can sometimes be helpful - especially if you get in early.

I've just been told there are severe backlogs in Cork at the minute.

LurkerNo1 · 03-11-2020 10:53am

Over a month to reply to an email about a delayed package, customer service is gone down the toilet. I still see they are selling Express Post.

Ping2132 · 03-11-2020 12:33pm

Brianmwalker wrote: »

Was updated to say "departed" so I think it's finally left America!

My package has being stuck on departed dublin airpor since last week and has no update anyone any idea whats going on and when I should recive it and if the tracking will update

Mr rebel · 03-11-2020 3:44pm

Pen Rua wrote: »

The live webchat can sometimes be helpful - especially if you get in early.

I've just been told there are severe backlogs in Cork at the minute.

Thanks, yeah fortunately it was finally delivered this morning!

Pen Rua · 03-11-2020 3:58pm

Mr rebel wrote: »

Thanks, yeah fortunately it was finally delivered this morning!

Ah - great.

My parcel is still MIA. Oh well. A little tiresome.

Gally79 · 04-11-2020 10:25am

edwardkiley wrote: »

hi

My friend sent me a letter from austria(standard post) on monday the 4th of october.
It's still not here.
the austria post website says it's supoosed to take 5 business working days usually.
Is anyone one else experiencing a delay from austria or central european country?

I am also expecting a package from Austria, it has been posted on the 22nd October 2020 however according to Austrian tracking it has left the country but no update since. Cant believe it can take that long between 2 European countries. I've had post arriving from the US in less than a week.

Inbound and internal An Post Delays

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