Virgin 1Gb now available.

schmoo2k · 14-09-2020 12:33pm

schmoo2k wrote: »

Yea I am cancelling my upgrade ATM, at least the 500 was more stable for gaming.

...and since cancelling the connection has been rock solid! (I am still on the 1GB plan for the 30 day cancelation period)

FaganJr · 15-09-2020 5:02pm

Is there WPS on this modem??

Davy · 15-09-2020 6:06pm

FaganJr wrote: »

Is there WPS on this modem??

Yes, above the ethernet ports.

Link to manual PDF

CoBo55 · 15-09-2020 10:18pm

FaganJr wrote: »

Is there WPS on this modem??

First thing I disable on any Router/Modem I've ever owned.

FaganJr · 16-09-2020 7:23am

CoBo55 wrote:

First thing I disable on any Router/Modem I've ever owned.

Why??

ED E · 16-09-2020 8:01am

FaganJr wrote: »

Why??

https://en.wikipedia.org/wiki/Wi-Fi_Protected_Setup#Vulnerabilities
Its considered a bit of an open door onto your WLAN.

Honestly though UPnP is the danger, not WPS.

CoBo55 · 16-09-2020 8:08am

ED E wrote: »

https://en.wikipedia.org/wiki/Wi-Fi_Protected_Setup#Vulnerabilities
Its considered a bit of an open door onto your WLAN.

Honestly though UPnP is the danger, not WPS.

I disable that too.

allanroche · 16-09-2020 8:57am

Nearly 5 weeks later I received my router and they provisioned it with a blank update so I can't use it, I tried to plug back in my old white router and that won't work either now. So I'm a day and a half without connection, no assistance from Virgin other than to say "wait for the order to be reprocessed". I will highlight that's the 6th time it's been reprocessed.

Both my partner and I are hotspotting off our phones to work from home and you know I'll have to pay for these days despite having no service. Farce.

deravarra · 16-09-2020 9:02am

allanroche wrote: »

Nearly 5 weeks later I received my router and they provisioned it with a blank update so I can't use it, I tried to plug back in my old white router and that won't work either now. So I'm a day and a half without connection, no assistance from Virgin other than to say "wait for the order to be reprocessed". I will highlight that's the 6th time it's been reprocessed.

Both my partner and I are hotspotting off our phones to work from home and you know I'll have to pay for these days despite having no service. Farce.

You definitely haven't had a positive experience.

You certainly can withdraw from your contract after such a poor show from VM.
Are there alternative providers that you can go to?

allanroche · 16-09-2020 9:05am

deravarra wrote: »

You definitely haven't had a positive experience.

You certainly can withdraw from your contract after such a poor show from VM.
Are there alternative providers that you can go to?

Unfortunately not, Virgin have monopoly over our area and my only alternative is mobile broadband which is of no use because I have to download massive files from my works server.

I have raised an official complaint with Virgin now and if I don't hear from them quickly I will be pressing ahead to ComReg.

deravarra · 16-09-2020 9:09am

allanroche wrote: »

Unfortunately not, Virgin have monopoly over our area and my only alternative is mobile broadband which is of no use because I have to download massive files from my works server.

I have raised an official complaint with Virgin now and if I don't hear from them quickly I will be pressing ahead to ComReg.

I would be getting onto their loyalty department after this sorry episode has been sorted and asking for a hefty discount.

I have done in the past, and while I didn't get 100% satisfaction, I would have considered the results pretty satisfactory.

Hope everything gets sorted asap.

allanroche · 16-09-2020 9:13am

deravarra wrote: »

I would be getting onto their loyalty department after this sorry episode has been sorted and asking for a hefty discount.

I have done in the past, and while I didn't get 100% satisfaction, I would have considered the results pretty satisfactory.

Hope everything gets sorted asap.

This is actually a really good idea, I will see how it plays out as I am currently on hold with them. Thanks deravarra!

gnf_ireland · 18-09-2020 6:04pm

Quick question - I have a Hub 3 and upgraded to Naked 500Mb. Should I have been issued with a Hub 4 ?

MugsGame · 18-09-2020 6:11pm

gnf_ireland wrote: »

Quick question - I have a Hub 3 and upgraded to Naked 500Mb. Should I have been issued with a Hub 4 ?

No, I'm on 500 Mbps package with Hub 3. I regularly get just over 510 Mbps down and 51 Mbs up on wired speed tests.

MugsGame · 18-09-2020 6:12pm

Any word on them increasing the upload speed to 100 Mbs? That's the only reason I'd upgrade.

gnf_ireland · 18-09-2020 6:15pm

MugsGame wrote: »

No, I'm on 500 Mbps package with Hub 3. I regularly get just over 510 Mbps down and 51 Mbs up on wired speed tests.

I have just done 3 speed tests there over the last hour. I am getting between 65-75Mb download and 45Mb upload on a Cat6 wired connection.

I feel a chat with Virgin coming up tomorrow ! My service has deteriorated massively since they upgraded me last week from the 240Mb product

MugsGame · 18-09-2020 6:33pm

gnf_ireland wrote: »

I have just done 3 speed tests there over the last hour. I am getting between 65-75Mb download and 45Mb upload on a Cat6 wired connection.

I feel a chat with Virgin coming up tomorrow ! My service has deteriorated massively since they upgraded me last week from the 240Mb product

I had similar consistently poorer speeds when I first upgraded but I didn't investigate it too carefully until lockdown, when it became more important.

Have you checked your modem diagnostics? My issue also manifested as

lower downstream power and higher upstream power than normal (based on what I found online)
lots of post-RS errors in the downstream stats
frequent timeouts in the modem log

It turned out my coax connection between wall and router was dodgey. Replacing it with a new coax cable fixed it. Even having the connection a little loose makes a huge difference to the reliability of my speeds and the SNR. I'm in an apartment block so I was lucky the issue was with my side of the cable.

If you don't see any issues in your modem diagnostics, could you borrow a known good for 1gbps cat6 cable just to rule out an issue with the link betwen router and computer? Although I suppose your speeds dropping after the upgrade on the provider side does tend to rule out your ethernet cable as the cause.

gnf_ireland · 20-09-2020 6:14pm

MugsGame wrote: »

I had similar consistently poorer speeds when I first upgraded but I didn't investigate it too carefully until lockdown, when it became more important.

Have you checked your modem diagnostics? My issue also manifested as
lower downstream power and higher upstream power than normal (based on what I found online)

lots of post-RS errors in the downstream stats

frequent timeouts in the modem log

It turned out my coax connection between wall and router was dodgey. Replacing it with a new coax cable fixed it. Even having the connection a little loose makes a huge difference to the reliability of my speeds and the SNR. I'm in an apartment block so I was lucky the issue was with my side of the cable.

If you don't see any issues in your modem diagnostics, could you borrow a known good for 1gbps cat6 cable just to rule out an issue with the link betwen router and computer? Although I suppose your speeds dropping after the upgrade on the provider side does tend to rule out your ethernet cable as the cause.

I got on to Virgin Media on Saturday and they informed me that there was SNR detected on the line and they are sending a technician out to look at it.

But they also confirmed they had changed by router to enable modem mode - based on a previous request that they had not confirmed/acknowledged. Anyway, I switched to modem mode and plugged in the new Archer AX6000 I had purchased in advance of the upgrade, and done a speed test. Amazingly I got 495Mb up and 50Mb down. The Hub 3 gave me 76Mb up and 45Mb down literally minutes before.

It has been consistent at around that level since lunchtime on Saturday, so I am now considering cancelling the technician as they are likely to break more than they fix

I will see how I get on tomorrow morning on my calls and see how it performs.

I knew the Hub 3 was poor, and I had rebooted it 3 times in the last week, but that difference is crazy !

https://www.speedtest.net/result/10116621167

La Haine · 22-09-2020 5:38am

Had to get onto them again yesterday as WiFi keeps dropping intermittently throughout the day. Pain in the hole as they’ve already replaced my 1Gig box.

CoBo55 · 22-09-2020 2:16pm

La Haine wrote: »

Had to get onto them again yesterday as WiFi keeps dropping intermittently throughout the day. Pain in the hole as they’ve already replaced my 1Gig box.

Is it just the WiFi or the connection completely?

La Haine · 22-09-2020 6:10pm

CoBo55 wrote: »

Is it just the WiFi or the connection completely?

WiFi. Just cut out on me there again.
And they never rang me back either.

LoGiE · 22-09-2020 8:12pm

Likely not what you want to hear, but you should put the VM modem and purchase a decent router and be done with it. The UK Virgin media forums have very similar stories to yours about wifi drops and the Hub 4 (Hub 2 here) and the 1gb service. I don't think I've ever had decent hardware supplied by an ISP, it's always cheap crap.

Save yourself hours of frustration on hold, Pointless Tech callout, replacement units etc and enjoy the additional features, coverage etc a decent router will give you.

irishgeo · 22-09-2020 9:00pm

LoGiE wrote: »

Likely not what you want to hear, but you should put the VM modem and purchase a decent router and be done with it. The UK Virgin media forums have very similar stories to yours about wifi drops and the Hub 4 (Hub 2 here) and the 1gb service. I don't think I've ever had decent hardware supplied by an ISP, it's always cheap crap.

Save yourself hours of frustration on hold, Pointless Tech callout, replacement units etc and enjoy the additional features, coverage etc a decent router will give you.

some of the isp supply fritz!box modems hardly cheap crap.

LoGiE · 22-09-2020 10:03pm

irishgeo wrote: »

some of the isp supply fritz!box modems hardly cheap crap.

As I said, I've never had decent hardware supplied by the ISP. Digiweb are the only ISP I know of supplying fritzbox routers but I've never used them. Are their others? Looks to me like the ISP's with the largest market share (Virgin Media, Eir, Vodafone and Sky) continue to stick with arris or huawei kit with mixed results for customers.

Anyway, it would be great if VM offered better hardware or gave subscribers an option to use their own cable modem/routers combo's but they don't. La Haine may have a far better experience by moving routing and Wifi services to more powerful hardware.

CoBo55 · 22-09-2020 10:36pm

LoGiE wrote: »

As I said, I've never had decent hardware supplied by the ISP. Digiweb are the only ISP I know of supplying fritzbox routers but I've never used them. Are their others? Looks to me like the ISP's with the largest market share (Virgin Media, Eir, Vodafone and Sky) continue to stick with arris or huawei kit with mixed results for customers.

Anyway, it would be great if VM offered better hardware or gave subscribers an option to use their own cable modem/routers combo's but they don't. La Haine may have a far better experience by moving routing and Wifi services to more powerful hardware.

You can't bate de aul Netopia adsl modem Eircom had years ago, they were practically indestructible, would squeeze the last drop of speed from the shoddiest of lines. the Hino of modems, it was all downhill from there.

schmoo2k · 23-09-2020 5:22am

LoGiE wrote: »

Likely not what you want to hear, but you should put the VM modem and purchase a decent router and be done with it. The UK Virgin media forums have very similar stories to yours about wifi drops and the Hub 4 (Hub 2 here) and the 1gb service. I don't think I've ever had decent hardware supplied by an ISP, it's always cheap crap.

Save yourself hours of frustration on hold, Pointless Tech callout, replacement units etc and enjoy the additional features, coverage etc a decent router will give you.

I am looking to do this, does anyone have suggestions for (in order of importance):
* Gigabit LAN
* OpenWRT support
* Cost
* WiFi
(router will be in attic and WiFi is only used by tablets / phone in bed)

La Haine · 23-09-2020 6:33am

LoGiE wrote: »

Save yourself hours of frustration on hold, Pointless Tech callout, replacement units etc and enjoy the additional features, coverage etc a decent router will give you.

Have you an idea on what one would do the trick? As it was, the Virgin one supplied signal adequately throughout the house (when it works), so mightn’t need a hugely expensive one?

Thanks

allanroche · 23-09-2020 6:40am

I have mine running about a week now and it's shockingly unreliable. After 5 weeks trying to get them to send me the equipment I finally received it and when I plugged it in they disconnected me for 2 days.
It took a ton of phone calls to get them to fix it and even since then it has been so inconsistent.

I have the Virgin Hub in modem mode and the download is around the 700 mark which is great in a sense but my upload seems to be restricted to 35Mbps which is the result I get on every device in the house, wired or wireless. Both myself and my girlfriend work from home and hers is through remote desktop which constantly disconnects or stutters.

So I'm not sure if it's their hub or their actual service at this point.

La Haine · 23-09-2020 8:05am

It's honestly such a pain. Working from home myself and constantly on video calls throughout the day. It's getting to the point where I'd get more reliable and consistent service hot-spotting off my iPhone's 5G signal.

And the money we're paying for this service!

sticker · 23-09-2020 8:08am

The oddest thing - I was averaging 950 down and 50 up for a fortnight but when I test now I am getting 50 down and 50 up?!
Edit - this on my PC with ethernet line.

My speedtest on phone wifi is 350 down and 50 up...!

Restarted my PC and router - same cr@p on PC speed...

beauf · 23-09-2020 8:22am

Like others I've had constant problems since lockdown. I was running in bridge mode for years but was having too many issues so often have to go back to normal mode. Most recently my own router and a couple of powerline adapters all stopped working. So back on the hub in normal mode again.

I often use my phone for work calls so if I lose the WiFi it drops back to mobile data.

But often I need a big screen so anything that involves screen sharing I'm on the big monitor and ethernet. I used vpns a fair bit, and do have connection problems. Mostly it works.

Spear · 23-09-2020 1:27pm

I've just gotten the new modem for this, and it's a bit wonky to get going.

I set it up, logged in for the first time, and I'm sure I saw it call it self Hub V4.

I go through the initial setup stages, choose language and new admin password. It's not getting provisioned, so I restart it.

It then stops accepting either the default or new password.

Factory reset time, and I go through the same step, and thinking it was just unlucky I restart it again.

And again, the password breaks.

Again it gets a factory reset, and I let it sit for a bit, since VM do advise it can take up to 30 minutes to register properly.

It finally starts a software update, and now the title screen calls it Hub V2.

It's online and working at about 930mbps/50mbps, but I'm worried that restarting it will trash the config once again.

schmoo2k · 23-09-2020 1:32pm

Restarting should be fine now for your setup. Factory reseting "sometimes" resets it as a UPC Modem. If that happens unplug all cables and reset again and it should come up as Virgin Media.

sticker · 23-09-2020 1:55pm

To be honest, mine worked perfect out fo the box with near max speeds.

Anyone any ideas why my wifi beside the router is 350+ down but my wired ethernet line is down to 50 from a steady 950 for a fortnight?!

schmoo2k · 23-09-2020 2:06pm

sticker wrote: »

To be honest, mine worked perfect out fo the box with near max speeds.

Anyone any ideas why my wifi beside the router is 350+ down but my wired ethernet line is down to 50 from a steady 950 for a fortnight?!

Check you cables and reboot any switches that may be EnRoute.

KildareP · 23-09-2020 2:27pm

sticker wrote: »

To be honest, mine worked perfect out fo the box with near max speeds.

Anyone any ideas why my wifi beside the router is 350+ down but my wired ethernet line is down to 50 from a steady 950 for a fortnight?!

Sounds like a speed and duplex mismatch somewhere between you and the modem

KildareP · 23-09-2020 2:30pm

La Haine wrote: »

WiFi. Just cut out on me there again.
And they never rang me back either.

Turn off the automatic enhancement feature on WiFi (can't remember exact terminology they use on the modem).

Then manually set your channels, and don't use a channel above 48 on 5GHz. These are DFS channels, they aren't widely supported by client devices (or aren't widely supported well) and by design will immediately cease transmitting on that channel if it detects any interference.

The automatic enhancement will change channels on the fly and likes to use DFS channels because usually channels 36 - 48 can be busy in a built-up environment. Both scenarios will result in random drop-outs.

sticker · 23-09-2020 5:04pm

KildareP wrote: »

Sounds like a speed and duplex mismatch somewhere between you and the modem

Virgin recommended a factory reset and after trying a different cable - still only at 50 meg down on wired line to PC.

BUT - MY wifi is now down to 50 meg down - previosuly 350 meg down...?????

Can you clarify what you mean please by:
Sounds like a speed and duplex mismatch somewhere between you and the modem

Edit: I have a CAT6 cable running for the main line in attic down front drain and into sitting room with 1 gig wifi router for downstairs use. Jaesus - I just restarted my phone and downstairs the speed is 400 down and upstairs (after phone restart its 400 also)

But wired LAN is still at 50 meg down

This is my router downstairs:
https://www.amazon.co.uk/gp/product/B07L5YRYF4/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

Could this be casuing the mismatch?

LoGiE · 23-09-2020 5:30pm

La Haine wrote: »

Have you an idea on what one would do the trick? As it was, the Virgin one supplied signal adequately throughout the house (when it works), so mightn’t need a hugely expensive one?

Thanks

If you've been getting adequate coverage with just the VM router then that could help reduce the cost. First thing would be to set a budget as that will dictate what you go for. There are lots of folks here that could make recommendations and share their experiences.

I use the Netgear Orbi system (RBK53) and have found it excellent. It's a Mesh system with a main router and 2 satellites, with 1 satellite on each floor of my house. For you this may be overkill but they have come down in price now a Wifi6 version has come to market.

Best to do your homework and read some reviews too.
https://uk.pcmag.com/routers/8151/the-best-wireless-routers

https://uk.pcmag.com/wireless-networking/87178/the-best-wi-fi-mesh-network-systems

LoGiE · 23-09-2020 5:43pm

Spear wrote: »

I've just gotten the new modem for this, and it's a bit wonky to get going.

I set it up, logged in for the first time, and I'm sure I saw it call it self Hub V4.

I go through the initial setup stages, choose language and new admin password. It's not getting provisioned, so I restart it.

It then stops accepting either the default or new password.

Factory reset time, and I go through the same step, and thinking it was just unlucky I restart it again.

And again, the password breaks.

Again it gets a factory reset, and I let it sit for a bit, since VM do advise it can take up to 30 minutes to register properly.

It finally starts a software update, and now the title screen calls it Hub V2.

It's online and working at about 930mbps/50mbps, but I'm worried that restarting it will trash the config once again.

This was pretty much my experience but I didn't do any factory resets, I just left it do it's thing after I also experienced the password issue you mentioned. I've since put this down to some updates happening in the background making it inaccessible but leaving the login up. Once it had finished I could log back in and set it to modem mode and it's been solid ever since.

La Haine · 24-09-2020 8:22am

There's an engineer calling out now on Saturday morning, but I've a feeling it'll be as you say and it'll make feck-all difference.
If I was to get my own router or mesh - is it really as simple to switch this box to just Modem mode by switching this setting, or do I need Virgin to do it for me?

KildareP · 24-09-2020 8:44am

sticker wrote: »

Virgin recommended a factory reset and after trying a different cable - still only at 50 meg down on wired line to PC.

BUT - MY wifi is now down to 50 meg down - previosuly 350 meg down...?????

Can you clarify what you mean please by:
Sounds like a speed and duplex mismatch somewhere between you and the modem

Edit: I have a CAT6 cable running for the main line in attic down front drain and into sitting room with 1 gig wifi router for downstairs use. Jaesus - I just restarted my phone and downstairs the speed is 400 down and upstairs (after phone restart its 400 also)

But wired LAN is still at 50 meg down

This is my router downstairs:
https://www.amazon.co.uk/gp/product/B07L5YRYF4/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

Could this be casuing the mismatch?

OK could be a few things at play...

First:
If WiFi capped itself to 50Mbps yesterday, was the device you tested on connected to the downstairs AP the whole time?

And possibly now, when you test, it's connected to the upstairs WiFi off the modem and the signal is sufficiently strong it can still remain connected to the Virgin modem even when you are downstairs?

This would point towards the cable between upstairs and downstairs (is it rated for outdoor use? It will be quickly eaten by UV from the sun if not and will allow water in which will corrode the innards)

Second:
Have a look at the speed your computer reports the network being connected at. On Windows 10:
Start > Settings cog > Network and internet > Status > Change adapter options > Ethernet (right click) > Status
Check "Speed"
If it's not 1Gbps, then there's an issue between the PC and the nearest router/switch. If it is, we need to check duplex.

Third:
Has the wired PC also got a wireless card? Is it connected to WiFi? Windows will prioritise the WiFi connection over Ethernet when both are connected so will send everything out the slower WiFi. If your WiFi is only 2.4GHz and in mode "G" you'll top out about 50Mbps or so. This could be your culprit.

LoGiE · 24-09-2020 8:52am

La Haine wrote: »

There's an engineer calling out now on Saturday morning, but I've a feeling it'll be as you say and it'll make feck-all difference.
If I was to get my own router or mesh - is it really as simple to switch this box to just Modem mode by switching this setting, or do I need Virgin to do it for me?

You may need to move from DS-Lite to IPv4 but this is something supported by VM. In fact you may be able to make use of that engineer by asking him to contact support on your behalf and have them do this. (Otherwise, you would need to phone to have this done)

Once you've been moved...
1. Change the Router to modem mode (As per your picture) and the hub reboots.
2. Plug an Ethernet cable from port 1 on VM Hub to the WAN port on your new Router. (It's normally yellow and labeled)
3. Configure your new router using the Wizard/App/Guide provided.
4. Enjoy!

alec76 · 24-09-2020 9:30am

sticker wrote: »

BUT - MY wifi is now down to 50 meg down - previosuly 350 meg down...?????

Band steering ( 2.4 Ghz Vs 5 Ghz ), perhaps?
As for your wired issues, there are too many variables.
1 poor crimping job
2 poor cable ( CAT6 doesn't mean it is good cable, I prefer quality 5e cable over cheap Cat6 )
3 Software issue with your PC, hardware issue with Network card
3 VM modem issue
4 TP Link router issue
and probably not the end of the list.

BigMoose · 24-09-2020 10:30am

LoGiE wrote: »

Best to do your homework and read some reviews too.
https://uk.pcmag.com/routers/8151/the-best-wireless-routers

https://uk.pcmag.com/wireless-networking/87178/the-best-wi-fi-mesh-network-systems

Thanks for posting this. I realise this is going a bit off topic, but there's been some great info in this thread about various mesh systems. I am a virgin 500 customer considering 1Gb to keep it on topic

I live in a 3 story house with the VM connection in the living room and my office on the top floor at the back of the house. Currently have a pair of Asus RT-AC67U's in a mesh, one in the living room with the VM hub in modem mode and the other on the top floor in my office. These are only dual band so either use the 5Ghz band for devices and backhaul, or I use a powerline adaptor for backhaul. That is only AV2 600Mbs, so I get about 70Mbs down and 50Mbs up from a wired laptop upstairs. When using wifi backhaul I get about -57dBm signal strength (which it says is great) and around 350Mbs download from the wired laptop which is grand but the latency isn't consistent. Zoom calls can be a disaster with wifi backhaul, which I dont know if its caused by the shared 5Ghz band or general interference. For comparison, in the living room on a wifi iphone I get a fairly consistent 450-490Mbs download speedtest when stood close to the router. The iphone gets max around 200Mbs down over wifi upstairs when using wifi backhaul which isn't surprising.

Would folk think a tri band mesh with a dedicated band for backhaul would be better or just as likely to get interference? Maybe a 3 node setup, one on each floor, would help. I could look at G.hn powerline kit, but dont think it's worth the investment, esp if I do up the VM connection to 1Gb. Else it's find someone willing to install a long cat6, which could be a messy job...

sticker · 24-09-2020 10:34am

KildareP wrote: »

OK could be a few things at play...

First:
If WiFi capped itself to 50Mbps yesterday, was the device you tested on connected to the downstairs AP the whole time?

And possibly now, when you test, it's connected to the upstairs WiFi off the modem and the signal is sufficiently strong it can still remain connected to the Virgin modem even when you are downstairs?

This would point towards the cable between upstairs and downstairs (is it rated for outdoor use? It will be quickly eaten by UV from the sun if not and will allow water in which will corrode the innards)

Second:
Have a look at the speed your computer reports the network being connected at. On Windows 10:
Start > Settings cog > Network and internet > Status > Change adapter options > Ethernet (right click) > Status
Check "Speed"
If it's not 1Gbps, then there's an issue between the PC and the nearest router/switch. If it is, we need to check duplex.

Third:
Has the wired PC also got a wireless card? Is it connected to WiFi? Windows will prioritise the WiFi connection over Ethernet when both are connected so will send everything out the slower WiFi. If your WiFi is only 2.4GHz and in mode "G" you'll top out about 50Mbps or so. This could be your culprit.

Thanks! - See below. Spped in attic where Virgin point is. Should be blistering fast and has been up to 2 days ago.

Yes, cable to downstairs is outdoor cable...

And test - very sluggish to begin also

allanroche · 24-09-2020 10:52am

I'm curious, is this a work computer by any chance? Do you have a VPN running?

sticker · 24-09-2020 10:54am

allanroche wrote: »

I'm curious, is this a work computer by any chance? Do you have a VPN running?

Yes, Nord VPN and yes I have a web development business working from home.

allanroche · 24-09-2020 10:56am

sticker wrote: »

Yes, Nord VPN and yes I have a web development business working from home.

Have you tried it without the VPN? My work laptop has Zscaler and that messes with my connection a lot.

That said I have an issue with capped speeds too so I want to see if we're having the same problems

sticker · 24-09-2020 10:58am

allanroche wrote: »

Have you tried it without the VPN? My work laptop has Zscaler and that messes with my connection a lot.

That said I have an issue with capped speeds too so I want to see if we're having the same problems

I was running 950+ down for 2 weeks since 1 gig was setup with same setup!

Virgin 1Gb now available.

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